IMac 9,1 Grey Screen with Flashing Question Mark (After HDD Replaced)
Hello, I have an iMac 9,1 and it recently booted with a grey screen and a flashing question mark. My HDD made a very loud ticking noise, which to my knowledge and people on Google, the HDD is basically dead. No big deal. I purchased and replaced the HDD myself, no more ticking but I still get the same screen. I put in my OSX installer DVD and it spits it back out. Tried holding C on start up, same thing. I tried reseting the PRAM and SMC, no luck. Can't boot into safe mode nor the start up manager. I just get a blank screen with the cursor that I can move around, that's it.
However, I was also to boot the Apple Hardware Test through the 2nd CD that came with my installer by holding D on start up. Ran the test, no hardware errors found. I've tried so many things such as the ones listed above, I tested the RAM as well and I'm stumped. Please help. Thanks.
Edit: I also tried booting into single user mode. That doesn't work either. I also tested the OSX installer in my MacBook to make sure the disc wasn't bad and it booted the disc no problem with the full installer.
Linc Davis wrote:
I can boot into Target Disk mode and since my Macbook reads the OSX installer no problem, would I be able to install the OSX through Firewire?
That may work, if you have a retail (not a gray) installation disc, but the MB will then be set to boot from the iMac's drive. You'll need to reset the startup disk in the Startup Disk preference pane on the MB.
Thanks, I'll certainly give this a try. I'm really hoping this works out because I feel like I've tried everything and seeing no hardware errors makes me feel like I can do something on my end rather than dropping hundreds of dollars to get it fixed.
Similar Messages
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What to do with a grey screen with flashing question mark on start up
What does a flashing question mark on a blank screen mean web starting up?
Follow the procedures in this support article:
http://support.apple.com/kb/ts2570
Ciao. -
Please tell me I haven't lost all my work .., freaking out!!
Have you tried starting up in Safe Mode (hold shift key at startup)?
If that doesn't work, try starting in Recovery mode (hold command r at startup) and run Disk Utility to repair your disk. -
Black Screen, Grey Screen, then flashing question mark, now frozen....
hi everyone,
i know i have probably the most common problem - and i've tried to read all about the logic board problems which i'm fairly certain i have.
I realize i will most likely have to buy a new macbook - but before i do - i need to retrieve files that are on my ibook g3 (bought in early 2003).
This is what has happened in the past 2 days:
1. I can hear the power start up (and chimes) but screen is completely black.
2. Tried resetting PRAM and PMU, now blank grey screen sometimes appears.
3. Now, grey screen with flashing question mark in the middle alternating with mac face. So i assumed this meant it couldn't locate my hard drive. So i found my ibook install disc and inserted it and restarted while holding down "C" key.
4. Grey screen - with Apple (thought this was success) - then it turned to a large grey circle with a line through it (a slash). And then suddenly frozen.
Since then it has just been a lot of lines through the screen alternating with completely grey screen, etc. along with any of the above-mentioned outcomes. I tried pushing on the lower-left-hand corner of the computer and yes, it affects the display - more or less lines, etc.
How can i get my old files off of it? Do i buy a new macbook and connect them via fire wire cable and try that way? or will that not work if the above is happening? Or is it possible for someone (myself or perhaps IT professionals) to remove the hard drive from my old ibook and place it somewhere where i can copy over the files?
Any help is appreciated - i know this is a popular topic - i've just had so many weird outcomes in the past 2 days i'm not exactly sure which solution (if any) would work for me right now.
Thanks so much!Hi Ronda -
I do have access to another mac (mini) with firewire at my work. Or I might go out and buy a new macbook this weekend as well (preferable since I don't really want my personal files on my work computer, etc.) But yes, i need to get my old files off of this one.
I have never added additional memory or anything to it really since I got it. So it should be the original specs:
iBook (14.1 LCD 900 MHz 32 VRAM)
256MB memory
Combo (DVD-ROM/CD-RW)
Hard drive: 40GB
Not a lot of space was remaining if i recall. I did get the 'disk full' notice a few weeks ago, but i did end up deleting a lot of stuff. Needless to say, i'm sure it was quite full, but not at maximum when this happened.
Update: Last night i tried to start it up again, and it would ONLY go to a black screen this time (ie. no display at all). What do you think i should do? -
hi guys, problem with grey screen and flashing question mark. should be straight forward affair but on top of it while in disc utility, i'm unable to verify, verify disc permission, repair or even erase disc0 which is obviously my main hd. any ideas where to go from here? tried to reinstall osx but no luck, stucked when asked to chose location to install osx. would really apreciate any kind of help with this cause i'm quite new mac user. ty
If you don't have a backup, read this:
https://discussions.apple.com/docs/DOC-1689 -
IMac won't turn on. Only a clicking sound and a grey folder with flashing question mark.
iMac won't turn on. Only a clicking sound and a grey folder with flashing question mark.
Help.Your iMac is actually turning ON as proven by the grey folder with the flashing question mark.
The flashing question mark indicates that your system is unable to find a bootable volume. The clicking sound that you hear is probably coming from your hard drive while it tries to recalibrate. I suspect your hard drive has failed.
What model imac do you have? If it's under warranty I suggest taking it in for service. Hopefully you've been maintaining a regular backup of your data as all users should. I lost my data once and it was a valuable lesson. I back up regularily now.
If your iMac came with install disks then you can boot from them, choose your language when asked, then pull down the Utilities menu to launch the Disk Utility application. The Disk Utility application will allow you to verify whether your hard drive has an issue. Usually a clicking sound, assuming it's coming from the hard drive, is a sign of a bad hard drive.
If your system has Lion installed then you can hold down the Command and R keys when you restart the system, then launch the Disk Utility application from the menu that appears. -
White screen with flashing question mark
AAll I get is white screen with flashing question mark. I've inserted OS disc but it won't run. Can anyone help plz?
A flashing question mark or globe appears when you start your Mac
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Suddenly on Sunday while i was working, my macbook Air which i bought last year in Spetember from Arkansas, Little Rock stopped working, right after that i tried getting it on but nothing came other than a grey screen with a question mark right in the center. Could someone please help me in rectifying the problem. Would thi issue also affect saved data. However, I have handed the notebook to Apple for reapirs and they will revert by Thursday 12/04/2012.
I just received some horrifying news from Adobe about my production suite. I just FINALLY learned today that what I've been trying to do for over a week now - CAN'T be done because of compatability issues involving updates of both Adobe & Microsucks Winders!!! I sincerely hope this is not your problem. Mine is ALMOST HOPELESS!! Being in this HOPELESS Obamma economy,,,, leaves NO STIMULUS in which to currently upgrade everything that needs upgraded for me to fully use my INVESTMENT in Adobe Suite - sad, horrible and SICKENING!!!
I just wanted to post this. And again, I truly hope you find a solution. Good Luck! -
How do I fix the GRAY boot-up screen with FLASHING QUESTION-mark FOLDER?
When I turn on the MacBook Pro laptop, I opened up the Safari Browser and its when the problem started. It was stuck on an loading infinite loop. I decided to force quit the application and/or turn off the mac by the Menu options, It did not work. So I did a "Hard" Shut-down and restarted the Mac, the Boot up screen stood gray for like a minute until the Flashing ? Folder icon showed up!.
My sister's laptop's warranty is expired so I wonder how can I fix it without having to spend too much money on a simple troubleshooting tip.
How can I download/create a boot-up Disk/Flash Drive so I can reset it to factory settings?
I cannot access the laptop because It's kind-of software bricked if you ask me. Also, I do not know how to check the Mac OS version outside of the "About Mac" menu. I do have another Mac which is a desktop computer with a CD drive.
I would appreciate some expertise on this issue a.s.a.p. Thank you!Ok, now I am stuck:
Why does my Mac boot its OS from the Flash Drive instead of the INTERNAL HARD DRIVE???a
If I start up my MacBook Pro, It will have the flashing question mark folder UNLESS i plug in the OS-Boot flash drive. When I at the desktop screen and work on a program, When I unplug the Flash drive, THE OS WILL CRASH AS IF I TOOK it's soul (OS x Lion) out of the body (MacBook Pro Laptop)
this is frustrating because when I did the INTERNET RECOVERY, When I install OS x Lion, the Flash Drive only show up as an option as opposed to the HDD.
I cannot format the hard-drive in DISK UTILITY because it's grayed out. This is just frustating. I never had problems with PC Windows OS recovery but this (Mac OS). -
Gray screen with flashing question mark inside a folder icon
Screen was unresponsive, cursor would move, but nothing else. Turned power off, turned power back on, now has a gray screen with a folder icon and flashing question mark in it. any ideas to correct or should i take it to Best Buy for service ( Geek squad) ?
Before taking it in for service, I'd folllow this article. Although it's possible it's a drive issue, it's equally likely to be something else. That article walks you through steps to fix it if it's not the drive.
Note: For the archive & install, if you're on 10.6, follow the disk instructions, if you're on 10.7 or later, you'll want to boot into the recovery partition. To do that, just boot the computer while holding down the Command+R button. No need for disks.
Regards,
Gnomish8 -
TS2570 iMac won't boot, GSOD with Flashing Question Mark, safe/verbose mode not possible
I have an iMac 24", just over 2 years old running OS X v10.5 (Leopard). Mighty Mouse and bluetooth keyboard, no peripherals.
It slowed enormously over the last few weeks and has now ceased to boot.
On switching on I hear the chime (blank grey screen initially), the grey screen hangs for approx 30sec before the flashing folder/?mark icon appears.
There is no further progress.
Boot key combination results:
Can reset NVRAM (Option-Command-P-R)
Cannot boot to safe mode
Cannot boot to startup manager
Cannot boot to verbose mode
Cannot boot from target media (DVD etc)
Cannot boot to AHT mode
Cannot boot to single user mode
I have followed the steps here http://support.apple.com/kb/TS2570
Disconnect, test peripheral devices and network cables - done - de-powered and rebooted. No difference.
Perform a Safe Boot- this does not work. I am familiar with the boot combinations and timings. The safe boot leads to the same flashing folder/?mark icon. I have also tried verbose, single user, AHT and startup manager with the same result.
Reset the NVRAM / PRAM - done - this worked and kicks the system into an auto-reboot after 3-5 seconds. This also demonstrates the Keyboard is fine. The subsequent boot fails at the same point via normal, safe or verbose boot instructions.
Start from your Mac OS X Install disc; use Disk Utility – I never received an OSX install disk. I have the original box with receipts etc, the only disk present is an unsealed version of iLife (yeah thanks Apple). Where would I get one?
Check your cables and power source – done - all fine.
Remove third-party RAM and internal hardware – not applicable.
Perform an Archive and Install installation of Mac OS X – how would I do this when I cannot boot the device?
Perform an Erase and Install installation of Mac OS X as a last resort – how would I do this when I cannot boot the device?
To me the problem looks like a HDD failure. I had windows (dual boot) professionally installed when I bought the iMac and since the Windows boot option is also not visible (startup manager itself does not work) I suspect the system can’t find bootable media because the HDD isn’t spinning.
An OS corruption would generally affect one or the other but presumably not both Operating Systems simultaneously.
It's hard to be certain, but I’m sure it used to make more noise.
I had a look into opening it up and troubleshooting the physical components but it’s hard to know where to start. There are no obvious ways in and I’m not a professional so decided to post a question here rather than hack it open.
I'd be grateful if you could suggest next steps here, or is it time to go dig a hole in the garden? I certainly expected more than 2yrs life from a £1200 unit.
Many Thanks,
RyanThanks for the response,
I bought the iMac new, 17th Jan 2010, all receipts intact but no extended warrenty. I declined the Applecare Plan for two reasons.
(1) The sales rep seemed very confident in the product build. In fact the main justification of the price tag was the quality of the device. I'd also never had an apple device malfunction at that stage.
(2) The incumbent EU regulations are quite fair in so much as legislation dictates electrical goods should be manufactured to function for a 'reasonable' lifetime. I would be morally uncomfortable paying for rights I theoretically already have.
I triple checked on the OS X disks you mentioned but no joy. Unusual as it may be, the box has not been used and it's contents reflect the day of purchase.
I'm happy to order the OS X v10.5 DVD and attempt a boot to the disk utility, I don't mind risking a few bucks on a potential fix. I'll need to figure out where to order the disk, the call centre is closed ATM so watch this space.
What I'd really be interested in is; (a) is there a known diagnostic routine to determine the HDD functionality and (b) it is possible to replace/upgrade the HDD? This for me is where the iMac loses ground against a conventional PC in terms of motherboard/component access. It's far superior from an asthaetics perspective while things are running smoothly and the OS is great but the first sign of a hardware malfunction and there seems little or no scope to self-medicate the device.
The disk has around 40-60 GB free space.
I don't have a second Mac, nor any friends or family with a Mac to 'borrow' for the disk utility test you mentioned. I'll hunt around this afternoon/week but my instinct tells me finding a locally accessable Mac running 3 yr old OS X might not be possible. Again, watch this space, I'll post any further developments.
In the meantime any further assistance or answers to the above questions on determining HDD status would be much appreciated. No progress has yet been made on the original issue of failing to boot.
Many Thanks
Ryan -
Grey Screen with Flashing ? mark
I have tried all the different startup tricks with no luck. I don't have the original install discs because the computer was purchased used. If anyone might know a solution that would be great. I really didn't know what details to post so if you have questions I can do my best to answer
Hello and Welcome to Apple Discussions.
You'll need a set of install discs to recover from this issue. The iMac can't find a good operating system at the moment. This could be due to a fault with the hard disk or corruption of the OS. Either way you'll need install disks and preferably a firewire external hard drive to continue.
mrtotes -
HT201262 I have a grey screen, then flashing question mark folder. Nothing fixes it :(
I have tried safe start .. no difference. I've tried the option key start...no difference. If I try to boot from disk then I can hear it trying to read it then it ejects the disc!! Please help!!
It started after the computer crashed and I had to power off from the button. When I restarted it just went to Flashing ?If you don't know the model, find the Serial# & use it on one of these sites, but don't post the Serial# here...
http://www.chipmunk.nl/klantenservice/applemodel.html
http://www.appleserialnumberinfo.com/Desktop/index.php
How to find the serial number of your Apple hardware product...
http://support.apple.com/kb/HT1349 -
Imac G5 won't start white screen and flashing question mark
tried every key combo recomended - erased HD using target mode/firewire with laptop - but won't boot up from install disc...
The white screen with flashing question mark means that it cannot find a bootable volume.
The iMac G5 will not boot from just any install disk. Ideally, use the grey restore disks which came with the computer. If you've lost these, you can order them direct from Apple. Alternatively, a Mac OS X 10.5 retail install DVD will work provided the iMac G5 has also 1GB RAM (minimum requirement for 10.5).
Sometimes, if the internal drive is faulty, it can take a long time for the computer to recognise other disks. I would suggest holding down the option key on the keyboard (labled alt on some keyboards) and turning the computer on, keep holding alt until you get to the early boot menu, insert your DVD/CD, and click the circle arrow to refresh, wait a bit and the DVD/CD will show up and you can click on it to select it and boot from it by pressing the straight arrow.
After a little while it will get to the install menu, select your language, then on the next screen go through the menus to find "Disk Utility" (it's in different places on different versions of Mac OS X).
You will want to check that the internal hard drive is detected, and that it doesn't have a SMART error (it might be red, or say that the disk is failing). If you get that far, then (assuming you have erased the disk previously, as this will step really will erase the drive and take all your data with it) partition the drive, making sure that under 'Options' you select Apple Partition Map (this will be the default on earlier versions of Mac OS X, but might not be if you've erase the disk from an intel Mac like a MacBook).
Once, you done all that, and there haven't been any issues, you should be able to quit Disk Utility, and carry on with the sytem install as usual, and a 30mins to 2 hours and reboot later you should be booting from the internal drive again. -
My screen has gone blank on startup and occasionally a grey folder with a question mark appears. I have tried rebooting either by pressing the start up with power or pram.. Neither attempts have worked ! My iMac is 2008. Please help :)
Hey Carolinearnold!
I have an article for you that seems to address this issue and can provide some troubleshooting steps for you:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks for using the Apple Support Communities. Have a good one!
-Braden
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