IMac and other Apple devices lose wireless connections
We have two Apple iMacs, a MacBook Pro, an iPad and iPad2 and they all intermittently lose their Wireless connection to my network. All of my PC's work just fine and stay connected. This is funny... the MacBook Pro booted to Windows 7 Pro stays connected, but the MacOS doesn't.
It appears to be a problem with DNS, because if you ping to a remote host, you get a response back. Also, if you put an IP address into Safari on the iMac and MacBook then a site will come online. However, the iPads just say "You are not connected" while in Safari. I have verified that I'm using the correct DNS addresses provided by my ISP, and I have a Windows Domain server running DHCP/DNS on the inside of my firewall.
We recently moved and were issued a new wireless router by our ISP. I was thinking that might be the problem, but then we don't have the problem with any of the Windows PCs. This router is manufactured by Arris. My other router was a Cisco that worked like a champ.
Turning off the Airport feature and turning it back on restores Web Browsing capability. Interestingly, if I have a remote desktop session running, it never gets disconnected even when the web stops working. Again, symptoms point to DNS issues.
If you feel it's DNS related then change the DNS setting to:
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
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eve though they have the same Apple ID.
Did you enter the ApplieID in the home sharing login though? Or just in for the iTunes store, or iCloud, or photo sharing, or something else?
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Hello Weff2727,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple TV (1st generation): Troubleshooting wireless connections
http://support.apple.com/kb/ht1595
Restart your base station or router. Sometimes this is done by turning the router off for a few seconds, and then on again, but check the documentation provided by the manufacturer.
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Apple devices drop wireless connection
Hello,
I've had Infinity for a few weeks now and every time I use any Apple device, such as an iPod Touch, iPhone or iPad, after a few minutes of loading web pages, updating an app or watching a video it'll disconnect and I'll have to reconnect it again but I don't have to put the password in. it only happens to my Apple devices, wireless works on the PC, laptop, consoles and my Android phone. all the devices are on the latest iOS and the hub I have is the 3.0 one.
any help will be grateful. thanksBest thing to do maybe is buy a better router. Unless you have BT Vision.
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No one would know when Apple will do anything unless they announce.
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Thanks!Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. (I think you did this)
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
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Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
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