IMac Bluetooth not connecting to keyboard

Hello All, I have a new 2013 iMac with an Apple Wireless keyboard and Magic trackpad and for some reason the bluetooth stopped working the other day. I have tried deleting the bluetooth.pst as well as resetting the PRAM and doing a softwear update. I updated to Mavericks and that still didn't fix it. Neither the Trackpad or the Keyboard are paired with anything else and the light is flashing on both meaning they are in discovery mode

yes i have changed the batteries twice just to make sure and tried connecting it to my friends imac and it worked perfectly.Tried my old one which has a damaged key and it automatically connected

Similar Messages

  • My imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.

    my imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.

    Back up all data before making any changes.
    Step 1
    Take all the applicable steps in this support article.  
    Step 2
    If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
    Step 3
    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
    From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
    If the application called "Bluetooth Setup Assistant" is running, quit it.
    Step 4
    This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
    Triple-click the line below on this page to select it:
    /Library/Preferences/SystemConfiguration
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 5
    Reset the System Management Controller.
    Step 6
    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present. 
    Keeping your confidential data secure during hardware repair
    *An SSD doesn't need to be zeroed.

  • My 5yr old iMac will not connect to the Internet. All other computers in the house will, including my Mac pro and iPad. What should I do?

    My 5yr old iMac will not connect to the Internet. All other computers at home will, including my Mac Pro and iPad. I'm at my wits end. What should I do?

    Which OS are you using (update your user profile).Try a
    SMC RESET
    http://support.apple.com/kb/HT3964
    Shut down the computer.
    Unplug the computer's power cord and ALL peripherals.
    Wait 15 seconds.
    Attach the computers power cable.
    Wait another 5 seconds and press the power button to turn on the computer.
    The 5 second timing is important to a successful reset.

  • My wireless internet is working with all of my other devices but my imac will not connect to the network?

    Can anyone help?  My wireless connection is working on both my iphone4S and my ipad2, but my Imac will not connect to the network.

    First run Software Update to make sure your iMac is up-to-date.
    Even though things are working OK on other devices there may still be issues with your modem or router so it's best to start there. Locate the manuals on both devices and reset each. Do the modem first then the router. Next make sure the router has up-to-date firmware. If the problem continues after updating resetting and updating both devices then download and install iStumbler and let it run for about 30 minutes. iStumbler will scan your area for the Wi-Fi networks being used, pay attention to the channels each network is set to. Most routers are  pre-set to channels 5 or 6 and if you are in a congested area and all the routers are set for channel 5 or 6 then you can see where there might be a problem. Set your router's channel to one not being used in your area, you have at least 14 channels to choose from. Also check to see if your router is using 802.11n, if it's not then it would be wise to upgrade the router to a faster device.
    Next is if you are still having issues the problem could be your ISP's DNS settings. If you want to learn about DNS please read CNET's DNS Article and MacWorld's DNS Troubleshooting . Then use the instructions below to reset the DNS settings:
    1. System preferences
    2. Network
    3. Click Advanced
    4. Click DNS tab
    5. Click + sign
    6. Add 208.67.222.222
    7. Click + sign
    8. Add 208.67.220.220
    9. Click OK.
    10. Exit System Preferences

  • We live in motel but my iMac is not connecting with the internet but my cousin has hp laptop that works perfectly fine in my room. So can you help me with this situation?

    We live in motel but my iMac is not connecting with the internet but my cousin has hp laptop that works perfectly fine in my room. So can you help me with this situation?

    Joining an encrypted WEP or WPA Wi-Fi network

  • My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

    My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

    Hi, this has worked for a few...
    Make a New Location, Using network locations in Mac OS X ...
    http://support.apple.com/kb/HT2712
    10.7…
    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
    10.5.x/10.6.x/10.7.x instructions...
    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
    The interface that connects to the Internet should be dragged to the top of the list.
    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
    For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
    208.67.222.222
    208.67.220.220
    Click OK.
    Also, turn off IPv6:
    System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6
    Or whatever Interface you use.

  • My iphone bluetooth  not connect to my hands free or parrot i have been using iphone 4s with6.0 software always worked now called apple no help so i restored my iphone 4 and that does not work i then tried my daughters iphone

    my iphone 5 bluetooth  not connect to my hands free or parrot i have been using iphone 4s with 6.0 software always worked now called apple no help so i restored my iphone 4  with 6.00 net work and that does not work i then tried my daughters iphone and blackberry and they connected
    I then tried i phone 5 in my daughters and sons car and no luck. I cant  get help from anyone  its a joke

    I found the solution to your problem. It solved mine right away and now I'm able to upload videos directly from my iPhone.
    Go to this thread: https://discussions.apple.com/message/17366529#17366529#17366529

  • IMac is not connecting to the internet. TCP/IP settings gone.  Ethernet works OK.

    I have 3 Macs, but today the iMac is not connecting to the internet. The others are fine.  The iMac Airport antenna on the tool bar shows a strong signal, and when I pull down on it, it shows it's connected, but in Network Preferences is says Not Connected.
    Then, in the TCP/IP tab, all my setting are gone!. The settings in my laptops are just fine.
    I power-cycled everything, but the iMac is still without connection.
    When I connect the iMac to the Time Machine/Air

    I would test something else connected by ethernet like the laptop to make sure it was not a router thing
    then I would connect the appletv by usb to the laptop and use itunes to restore the firmware if that was the issue
    then I would try  bringing it to a friend or relatives place and test it there
    if all else failed it would resturn it under warrenty

  • IMac will not connect to safari or firefox after new hard drive

    Apple store just put a new hard drive in my iMac. My time machine had all my previous info stored so I downloaded it and transferred all my old info. Now the iMac will not connect to the Internet? My Internet is running and I have tried to reset safari with no luck? Please help.

    If you know for sure, that your Internet connection is OK, check the status of the connection on your Mac. Got to system perferences and open the Network applet. What is the status of your Ethernet or wireless connection. Is is set to get an ip address via DHCP? Is is showing any IP/Subnet/Router addresses? If you're not sure what to do, click on the "Assist me" button on the bottom of that window...Hope this helps.

  • Imac will not connect to Airport Extreme when configured WPA/WPA2

    Imac will not connect to Airport Extreme when configured WPA/WPA2
    Posted: Jul 5, 2007 8:22 PM Reply
    I just got my Imac to connect to the internet using my Airport Extreme but only by using WEP. I had my Windows XP SP2 machines connecting using WPA/WPA2 with no problem. The Imac will not connect using anything other than WEP, and 1 of the XP machines will not connect using WEP.(I have not tried the other XP machines) I had to set the Airport Extreme for an open network in order to let both computers access the shared hard drive and access the internet.
    I don't know what the problem might be and would appreciate any suggestions.
    MacBookPro, Imac   Mac OS X (10.3.9)   Fujitsu tablet PC, 2 XP desktops

    hehe...on the visuals. I figured it out already, and I have the old airport card. However, I did a chat with Apple support and while we were chatting I found a USB adapter with MAC drivers which will work. It is:
    Hawking Technology HWUG1A Wireless-G USB Adapter with Removable Antenna for Macintosh
    Manufacturer Part# HWUG1A
    That is the only adapter that actually does WPA/WPA2 that I can find that is for a Mac and not just an older USB that only does WEP. It surprises me that Apple does not have a USB product like this. Anyway, for $56 including shipping, I will have it by Monday or Tuesday. Pretty cool.
    Thank you so much for your assistance. It is appreciated.
    Lynn

  • My iMac will not connect to time capsule used as base station in my roaming network

    I have a network that is made of up a Time capsule as a base station and 3 airport express's used to extend my wifi coverage. It is setup as a roaming network with each express hardwired to the base time capsule. I have a iMac that will not connect to the base station, it will only connect to one of the remote express's. The iMac is next to the base satation. Other mac notebooks, iPhone or iPads all connect to the base station when they are near it. Only my iMac will not connect to it. Any suggestions as to why this is happening or steps I can take to fix this.

    Hello FoxFamilyVA
    Check out the first article below to go through some troubleshooting options to get your iMac to connect to your Time Capsule. I would go through and remove it from the list of known networks that you join and then add it back in. I would also recommend that you try and create a new Network Location to see if there is an issue with your current configuration.
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Using network locations (Mac OS X v10.6 and later)
    http://support.apple.com/kb/HT5289
    Regards,
    -Norm G.

  • TS2570 iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

    iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

    Phillip,
    I had this problem recently with a 3-year old Mac Pro intel, which was eventually replaced by Apple due to myriad other problems. When the frozen mouse happened, there was nothing I could do. Very frustrating to have the screen boot and the cursor is up there stuck, on the top left corner of the screen. Frozen. I called support several times. They were amazed. At one point they had me buy a cheap USB mouse (I was using a wireless mouse from Logitech and they thought there might be some kind of conflict). The USB mouse didn't work, either. Neither did an Apple mouse when I went out to buy one.
    I ended up driving 70 miles to take the Mac to an Apple Store. I think they reinstalled the (Leopard) system in some secret way, because when the mouse was frozen so was everything else and I couldn't open the disk drive to put the OSX disk in there.
    Why I'm here right now is that the same thing happened today with my NEW 3-month-old REPLACEMENT MAC PRO using its brand new wireless mouse, and I was hoping to find some insight. Again, a frozen cursor after the boot. Same top-left corner of the screen. Unlike you, when I click the mouse nothing happens -- no drop down.
    Luckily, when I hard-rebooted by holding the button in, the mouse cursor came back. This time. Now I am afraid to turn my computer off. Been there done that before. Anyone have suggestions?
    Thanks in advance.

  • IMac will not connect to my aluminum bluetooth keyboard

    I have the original aluminum bt keyboard from Apple (the one that takes 3 batteries, instead of 2). It will not connect to my 24" white Intel Core 2 Duo iMac at all. I've tried everything I can think of and it's just not connecting.
    The bluetooth magic trackpad connected just fine. The bt on the iMac must be working.

    I am not sure the "three days" has anything to do with it. I had the same issue with my keyboard and my imac. I called apple support, did several resets, talked to the second level support to which he said your keyboard is connected to another mac. I disconnected from my other mac it worked.
    Now my MacbookPro with a different keyboard has the same problem. It must be the lion and the bluetooth update ( I read there was a "speed up" on bluetooth).
    The support guy also told me that there is a Lion update coming up, hopefully in a couple weeks. This is a major snafu for Apple when their own keyboards don't work with the new version of the operating system.... Oooops!!!

  • Imac bluetooth not working with apple keyboard or magic mouse

    Brand new imac won't connect to the bluetooth apple keyboard or magic mouse. I bought a usb keyboard and mouse to finish setup, but still cannot get them to connect. I tried going to system preferences, bluetooth, and trying to connect that way. I got halfway through the bluetooth keyboard setup until the connection failed. In the bluetooth setup assistant it cannot find any devices, despite them being in "discovery mode."
    I tried connecting the mouse to my macbook pro and it worked fine, so I feel it is something wrong the the Imac's bluetooth.
    Any guesses what might be going wrong here?

    This fits with the observable results, however it does seem a little odd. The apple engineers coud have at least written the software to say something like, " I see an Iphone, but I can't do anything with it." Currently, it seem to behave like there is a problem with bluetooth connectivity. Not that the bluetooth is working fine, it just has nothing it can do with the two devices.
    What you are trying to say has no sens. Check Apple TV manual and informations what bluetooth on this device is for and what options is giving to you before blaiming engineers for not making something straight.
    Apple Tv 3rd (and 2nd) generation doesn't have a built-in storage and is more as a streaming device not syncing device. I suggest you read about Apple TV 3rd gen features and functionalyty and also about home sharing, airplay and airplay mirroring, apple remote app.
    Also, check this information here: http://support.apple.com/kb/SP648
    Wireless
    Wi-Fi (802.11a/b/g/n)
    Bluetooth support for Apple Wireless Keyboard (requires Apple TV software version 5.2 or later)

  • Bother...IOS 8.1 but BlueTooth not connecting

    Oh dear,  I've just updated my iphone 5c with IOS 8.1 and it cannot connect via Bluetooth to my MacBook pro running Yosemite.  Sigh.  I updated my ipad air with 8.1 and it pairs with the MacBook pro.  Apart from the ipad not having a sim card the setting on both seem the same.  I tried the reset network on the iphone but no luck.  Any ideas what to do, or do I have to wait for an 8.xxx update.

    Ok I got a good response.  I was trying to connect iPhone to iMac with bluetooth as I thought this is how the iMessage linking to iPhone worked.  It seems that iPhone will not connect to iMac as it was not designed to do so. (?!).   The iMessaging must work through WIFI and my problem was my apple ID was an email address that I also included in the iMessage preferences as additional emails.  Removing this 'duplication' solved my problem.  No doubt other bluetooth connection problems exist in connection to external BT devices (though I've not had a problem yet), but pairing with an iPhone to and iMac appears to be a no no as I'm informed that even if it did, what the heck would the connection be doing that is not done by another means.  

Maybe you are looking for