IMac doesn't respond
I have had trouble the past few weeks getting a response from my iMac. I am running Mac OS X version 10.4.11. Twice, I returned to the screen after being away and the mouse and keyboard were unresponsive. I finally pressed the on/off switch in back - and the computer finally went through all the keyboard/mouse keystrokes I went through on the screen before finally turning off. When I turned the computer back on, it was fine.
This morning I returned to my computer after is was in sleep mode. The mouse and keyboard were unresponsive. Even the on/off switch did nothing. I thought my iMac had died. I finally tried unplugging and plugging the computer back in - when I turned it back on, everything was fine.
BYW - I am using a logitech wave keyboard and matching mouse.
Should I take my iMac into the shop for repair work?
Thanks
Scott T.
Hello tull:
By all means take the computer to the Apple store. The warranty is good for one year (three if you bought Applecare extended warranty).
When you get a chance, update your profile with both hardware and software information (the latest release of OS X is 10.5.2).
Barry
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Here is the stuff it showed me:
Interval Since Last Panic Report: 116543 sec
Panics Since Last Report: 1
Anonymous UUID: 6230F21B-9B4A-4F55-C557-9B70A3D3FBD4
Thu Jun 13 12:46:57 2013
panic(cpu 1 caller 0xffffff800d8b8709): "Double fault at 0xffffff800d828034, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff8132e1ff98, CR3: 0x000000000fc28000, CR4: 0x00000000001606e0\n" "RAX: 0xffffff8132e200b0, RBX: 0xffffff7f8df368db, RCX: 0xffffff8132e200b0, RDX: 0xffffff800db74970\n" "RSP: 0xffffff8132e1ffa0, RBP: 0xffffff8132e200a0, RSI: 0xffffff8132e20108, RDI: 0xffffff7f8df368db\n" "R8: 0x000000000000000a, R9: 0x0000000000000010, R10: 0x0000000000000000, R11: 0x0000000000000000\n" "R12: 0x00000000e00002c2, R13: 0xffffff8020fdbf00, R14: 0xffffff7f8df39ee0, R15: 0xffffff8020ea1000\n" "RFL: 0x0000000000010286, RIP: 0xffffff800d828034, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.22.13/osfmk/i386/trap_native.c: 280
Backtrace (CPU 1), Frame : Return Address
0xffffff80f5ac5ec0 : 0xffffff800d81d626
0xffffff80f5ac5f30 : 0xffffff800d8b8709
0xffffff80f5ac60a0 : 0xffffff800d8cddcf
0xffffff8132e200a0 : 0xffffff800db74a62
0xffffff8132e200c0 : 0xffffff7f8df31d8d
0xffffff8132e20130 : 0xffffff7f8df2d283
0xffffff8132e201a0 : 0xffffff7f8df2f5a0
0xffffff8132e20260 : 0xffffff800dc4729a
0xffffff8132e202c0 : 0xffffff7f8dda3f3e
0xffffff8132e20330 : 0xffffff7f8e219fed
0xffffff8132e20360 : 0xffffff7f8e219d05
0xffffff8132e20390 : 0xffffff7f8dd9841c
0xffffff8132e20480 : 0xffffff7f8df2fad4
0xffffff8132e204f0 : 0xffffff7f8dd97fae
0xffffff8132e20580 : 0xffffff7f8dd9939e
0xffffff8132e20660 : 0xffffff800dc4729a
0xffffff8132e206c0 : 0xffffff7f8dd9e8fe
0xffffff8132e20790 : 0xffffff7f8ddc25ce
0xffffff8132e20810 : 0xffffff7f8dda431b
0xffffff8132e20880 : 0xffffff7f8dda42a1
0xffffff8132e208d0 : 0xffffff7f8e21a5c1
0xffffff8132e20910 : 0xffffff7f8e214662
0xffffff8132e20940 : 0xffffff7f8dd9841c
0xffffff8132e20a30 : 0xffffff7f8df2fad4
0xffffff8132e20aa0 : 0xffffff7f8dd97fae
0xffffff8132e20b30 : 0xffffff7f8dd9939e
0xffffff8132e20c10 : 0xffffff800dc4729a
0xffffff8132e20c70 : 0xffffff7f8dd9e8fe
0xffffff8132e20d40 : 0xffffff7f8ddc25ce
0xffffff8132e20dc0 : 0xffffff7f8dda431b
0xffffff8132e20e30 : 0xffffff7f8dda42a1
0xffffff8132e20e80 : 0xffffff7f8e21a5c1
0xffffff8132e20ec0 : 0xffffff7f8e214662
0xffffff8132e20ef0 : 0xffffff7f8dd9841c
0xffffff8132e20fe0 : 0xffffff7f8df2fad4
0xffffff8132e21050 : 0xffffff7f8dd97fae
0xffffff8132e210e0 : 0xffffff7f8dd9939e
0xffffff8132e211c0 : 0xffffff800dc4729a
0xffffff8132e21220 : 0xffffff7f8dd9e8fe
0xffffff8132e212f0 : 0xffffff7f8ddc25ce
0xffffff8132e21370 : 0xffffff7f8dda431b
0xffffff8132e213e0 : 0xffffff7f8dda42a1
0xffffff8132e21430 : 0xffffff7f8e21a5c1
0xffffff8132e21470 : 0xffffff7f8e214662
0xffffff8132e214a0 : 0xffffff7f8dd9841c
0xffffff8132e21590 : 0xffffff7f8df2fad4
0xffffff8132e21600 : 0xffffff7f8dd97fae
0xffffff8132e21690 : 0xffffff7f8dd9939e
0xffffff8132e21770 : 0xffffff800dc4729a
0xffffff8132e217d0 : 0xffffff7f8dd9e8fe
0xffffff8132e218a0 : 0xffffff7f8ddc25ce
0xffffff8132e21920 : 0xffffff7f8dda431b
0xffffff8132e21990 : 0xffffff7f8dda42a1
0xffffff8132e219e0 : 0xffffff7f8e21a5c1
0xffffff8132e21a20 : 0xffffff7f8e214662
0xffffff8132e21a50 : 0xffffff7f8dd9841c
0xffffff8132e21b40 : 0xffffff7f8df2d37e
0xffffff8132e21bb0 : 0xffffff7f8df2f5a0
0xffffff8132e21c70 : 0xffffff800dc4729a
0xffffff8132e21cd0 : 0xffffff7f8dda3f3e
0xffffff8132e21d40 : 0xffffff7f8e219fed
0xffffff8132e21d70 : 0xffffff7f8e219d05
0xffffff8132e21da0 : 0xffffff7f8dd9841c
0xffffff8132e21e90 : 0xffffff7f8df2fad4
0xffffff8132e21f00 : 0xffffff7f8dd97fae
0xffffff8132e21f90 : 0xffffff7f8dd9939e
0xffffff8132e22070 : 0xffffff800dc4729a
0xffffff8132e220d0 : 0xffffff7f8dd9e8fe
0xffffff8132e221a0 : 0xffffff7f8ddc25ce
0xffffff8132e22220 : 0xffffff7f8dda431b
0xffffff8132e22290 : 0xffffff7f8dda42a1
0xffffff8132e222e0 : 0xffffff7f8e21a5c1
0xffffff8132e22320 : 0xffffff7f8e214662
0xffffff8132e22350 : 0xffffff7f8dd9841c
0xffffff8132e22440 : 0xffffff7f8df2d37e
0xffffff8132e224b0 : 0xffffff7f8df2f5a0
0xffffff8132e22570 : 0xffffff800dc4729a
0xffffff8132e225d0 : 0xffffff7f8dda3f3e
0xffffff8132e22640 : 0xffffff7f8e219fed
0xffffff8132e22670 : 0xffffff7f8e219d05
Backtrace continues...
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f8dd95000->0xffffff7f8ddf0fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8dd6c000
com.apple.driver.AppleUSBHub(5.5.5)[54546EC2-8891-334B-9626-1EF6A02450DE]@0xfff fff7f8e213000->0xffffff7f8e227fff
dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f8dd95000
dl.uds.netusb.controller(1.0d1)[8A6F03A2-5A6B-7137-C413-815E20000EB4]@0xffffff7 f8df25000->0xffffff7f8df41fff
dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f8dd95000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000000d600000
Kernel text base: 0xffffff800d800000
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
System uptime in nanoseconds: 117875499067298
last loaded kext at 105449581298871: com.apple.driver.AppleUSBTCKeyEventDriver 237.1 (addr 0xffffff7f8f551000, size 12288)
last unloaded kext at 105568296897670: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8f545000, size 12288)
loaded kexts:
foo.tap 1.0
foo.tun 1.0
dl.uds.netusb.controller 1.0.0d1
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AGPM 100.12.87
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOSurface 86.0.4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.driver.AppleKeyStore 28.21
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOStorageFamily 1.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f7
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3Apple doesn't respond to crash or panic reports. They're for internal use only.
Any or all of the following third-party system modifications may be contributing to your problem:
OpenVPN client
Driver for unknown USB network device
BlackBerry Desktop Manager
If the panic is recurrent, I suggest you uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Reboot and test after each uninstallation.
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Hi all,
We have a customer with:
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Bala -
Lumia 900 doesn't respond while charging
Hi, so basically my AT&T Lumia 900 doesn't respond to my touch during charging. If I unplug the phone it responds fine, but when it's plugged in it can't pick up any of my touch commands. Even if I draw across the screen very slowly I get nothing. I live in New Zealand and we have 240v/50mA power sockets over here but the charger says that's within the range it's supposed to handle. Is this a hardware problem with my phone and how can I fix it?
The phone is running windows phone 7.5 (ver. 7.10.8779.8). Any help would be appreciated, thanks.I've only received the phone on Thursday and this is the second time charging it (I read somewhere that I should drain the battery completely the first few times to condition the battery, but after finding that some phones bricked themselves when the battery was completely empty I avoided it). In both cases the same thing seems to be happening however the first time was not as severe I feel and I attributed it to the screen protector thing (the "Talking and Driving it can wait" thing from AT&T already attached out of the box). When the phone is at 100% though I have no lag.
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I tried to launch iCloud on iMac. I Changed my e-mail address recently, and iMac doesn't seem to know it. Even worse, it doesn't know any password I've used with Apple ID. Can anyone help me?
No, i don't. if i did i would have tried it. do you have to sign up an appled ID for iCloud? If the answer is yes then they should mention that in the set-up instructions.
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My iMac doesn't recognise some photos on my Kingston camera card won't download on to my iMac
My iMac doesn't recognise some photos on my Kingston camera card but recigognises others. How can I get it to download the rest of my photos?
I'm using iPhoto. I have downloaded some off the same card but every now and then it refuses to recognise all of them. Can't figure out why as I perform the same action each time.
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IMac doesn't detect the base station correctly (with new base station)
I have a brand new Airport Express. I'm trying to connect to my iMac G5. Everything works fine in the start up with getting the green light on the Express base station. But, my iMac doesn't "connect" with the base station.
I try the "Airport Setup Assistant" and get a window that says "No new Airport networks were found."
I look at the "pie" at the top of the iMac screen. It has the white and black stripes on it. I click it and find "Apple Network e3fec9" and select it. The signal level shown has all blue buttons. That window also reports "Status: Connected to 'Apple Network e3fec9'" and "Base Station ID:00:19:E3:E3:FE:C9". That's what makes me think that my problem must be in the iMac and not the base station.
I had also tried my Dell laptop (from work) and found that it found the internet network. It detected the "local host" and "Apple Network" and the signal strength was very good (~90% or so). The only problem was that the laptop thought it needed to recreate an IP address before it could connect to the internet. I didn't do that, since I saw it was detecting the network.
Please help. Why should this be so hard?
iMac Mac OS X (10.4.9) noneI'm confused. You say you're connected to "Apple Network e3fec9", and you're having trouble connecting your iMac? It sounds like you've managed to connect to your Airport Base Station.
Have you configured the Internet settings for the base station? Try this:
1. Launch Airport Admin Utility (in /Applications/Utilities/) select "Apple Network e3fec9" and click Configure.
2. Under the Airport tab, give the base station a name, click the Base Station Options… button, and make sure Enable Ethernet Port is checked.
3. Select Create a Wireless Network (Home Router) if it isn't already selected, give your network a name, and check Create a closed network
4.Click the Wireless Security button and set it to WPA Personal, and enter a password.
5. Under the Internet tab, set Connect Using: to Ethernet, and in the Configure dropdown, select Using DHCP
6. Click the Access Control tab and click the plus button on the right side of the window. In the panel that pops up, click the This Computer button.
7. Click Update
I'm hoping it's something simple, like Enable Ethernet Port wasn't checked or something, and not something more serious.
Hope it helps.
Rob
17 iMac G5 Mac OS X (10.4.2)
17 iMac G5 Mac OS X (10.4.2)
17 iMac G5 Mac OS X (10.4.2)
17 iMac G5 Mac OS X (10.4.2)
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