IMac DV firmware trap- but not the usual symptoms, help?
ok, ok, I admit, I got nailed by the Firmware Trap on my friend's iMac DV 500, but I don't have the usual no-video and shutdown problems typical of the classic firmware issue. The iMac has video, and boots fine from Panther install disks, and does not shut itself down, but it won't install anything, and it won't complete booting from OS 9 install CD (it gets partway thru, but Finder won't load) or utility CDs (only goes as far as splash screen in TechToolPro OS9.2)
I knew about the update firmware issue, but since it already had OS X installed, I thought that it had the needed update, whose exact # I didn't remember and which looked correct to me in the System Profiler.. 4.1.7 (of course, now I remember, it's actually 4.1.9). The install did not give me any firmware warning, but the Panther install failed with massive errors (according to log). Eventually I read that OS10.1 could be (and was) installed and running without the update, as of course it would, having been released before the update... but that didn't occur to me at the time.
There is no working OS on the drive- I'd chosen to erase it first. Before I realized that firmware might be the issue, I (uh-oh) started it up from the Panther CD again, ran Disk Utility (which reported it "repaired" the HD)and (cringe) also booted from an OSX-based TechToolPro CD, which started up, then shut down/restarted when i tried to run tests, and would not reboot from that CD again. If it tries to start up from just the HD it comes to the blinking folder question mark screen... as it would, having no working system installed. Video seems completely normal.
I have tried an Open Firmware reset, pulled and reinstalled the RAM and backup battery, unplugged the HD, reset the logic board- nothing changed. The Sleep button trick won't work because it will not go to sleep, and it has video anyway.
My question... what, if anything, to try now?
I have video and start-up, but i can't get OS 9 to boot far enuf to install, which I need to do to be able to update the firmware. Should I pull the drive and install to it separately, then reinstall it and try to boot from it, or is this a waste of time (ie, does it sound like the logic board is already irretrievably whacked)? Any other ideas?
I tend macs for several friends and relatives who have them (non-profit!), and don't want it to get out that I inadvertently killed one!
I found these links for another topic thread. They have the technician's service manual for slot loader iMacs, in PDF format (both link to the same manual). There is a section in the manual on trouble-shooting, and it includes a section on the PMU reset procedure (pages 196 and 197).
http://www.baconeggs.co.uk/manuals/index.htm
(click on "iMac - Slot loader" link)
and an alternate (very slow connection)
http://www.wileytradegroup.com/imacrepair/imacDV.pdf
Hope that helps...
[These are tech references, so if you start disassembling to the point of exposing the back of the CRT, be very careful. Even when disconnected from power, there are high voltages in there than can be dangerous.]
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Process: Safari [1389]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~1
Code Type: X86-64 (Native)
Parent Process: launchd [694]
Date/Time: 2011-05-25 17:34:59.059 -0500
OS Version: Mac OS X 10.6.7 (10J4138)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000011623a000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fffffe00875 __memcpy + 213
1 com.apple.ImageIO.framework 0x00007fff80fd57ee CGImageReadGetBytesAtOffset + 461
2 com.apple.ImageIO.framework 0x00007fff80fd5616 CGImageReadSessionGetBytes + 35
3 com.apple.ImageIO.framework 0x00007fff80fe3f6b fill_input_buffer + 190
4 libJPEG.dylib 0x00007fff80d0d8ec decode_mcu_optimized + 2805
5 libJPEG.dylib 0x00007fff80d0cc04 decompress_onepass + 138
6 libJPEG.dylib 0x00007fff80d14deb process_data_context_main + 64
7 libJPEG.dylib 0x00007fff80d0cb63 _cg_jpeg_read_scanlines + 172
8 com.apple.ImageIO.framework 0x00007fff80fecc64 copyImageBlockSetJPEG + 3066
9 com.apple.ImageIO.framework 0x00007fff80fd86c8 ImageProviderCopyImageBlockSetCallback + 189
10 com.apple.CoreGraphics 0x00007fff85491f92 img_blocks_create + 356
11 com.apple.CoreGraphics 0x00007fff8545b36c img_data_lock + 2726
12 com.apple.CoreGraphics 0x00007fff85459bcb CGSImageDataLock + 212
13 libRIP.A.dylib 0x00007fff81de8263 ripc_AcquireImage + 2431
14 libRIP.A.dylib 0x00007fff81de6ae5 ripc_DrawImage + 1218
15 com.apple.CoreGraphics 0x00007fff854749fa CGContextDrawImage + 446
16 com.apple.QuartzCore 0x00007fff84d3cd80 CA::Render::create_image_by_rendering(CGImage*, CGColorSpace*, bool) + 403
17 com.apple.QuartzCore 0x00007fff84d3c667 CA::Render::copy_image(CGImage*, CGColorSpace*, bool) + 204
18 com.apple.QuartzCore 0x00007fff84edfb2a CACFLayerCopyRenderValue(_CACFLayer*) + 454
19 com.apple.QuartzCore 0x00007fff84edb088 commit_layer(_CACFContext*, _CACFLayer*, unsigned int) + 41
20 com.apple.QuartzCore 0x00007fff84edcbb7 CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 164
21 com.apple.QuartzCore 0x00007fff84edcb7b CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 104
22 com.apple.QuartzCore 0x00007fff84edcb7b CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 104
23 com.apple.QuartzCore 0x00007fff84edcb7b CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 104
24 com.apple.QuartzCore 0x00007fff84edcb7b CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 104
25 com.apple.QuartzCore 0x00007fff84edcb7b CACFLayerCommit(_CACFLayer*, void (*)(_CACFContext*, _CACFLayer*, unsigned int), _CACFContext*) + 104
26 com.apple.QuartzCore 0x00007fff84edbab8 CACFContextFlush + 261
27 com.apple.Safari 0x00000001000788eb 0x100000000 + 493803
28 com.apple.CoreFoundation 0x00007fff860c3b37 __CFRunLoopDoObservers + 519
29 com.apple.CoreFoundation 0x00007fff8609eddf CFRunLoopRunSpecific + 607
30 com.apple.HIToolbox 0x00007fff8931674e RunCurrentEventLoopInMode + 333
31 com.apple.HIToolbox 0x00007fff893164b1 ReceiveNextEventCommon + 148
32 com.apple.HIToolbox 0x00007fff8931640c BlockUntilNextEventMatchingListInMode + 59
33 com.apple.AppKit 0x00007fff82796e02 _DPSNextEvent + 708
34 com.apple.AppKit 0x00007fff82796751 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
35 com.apple.Safari 0x0000000100015ff6 0x100000000 + 90102
36 com.apple.AppKit 0x00007fff8275c427 -[NSApplication run] + 395
37 com.apple.AppKit 0x00007fff82755144 NSApplicationMain + 364
38 com.apple.Safari 0x0000000100009f18 0x100000000 + 40728
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8799612a kevent + 10
1 libSystem.B.dylib 0x00007fff87997ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff87997cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff879977fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff87997128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff87996fc5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff87996f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8799735c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87996fc5 start_wqthread + 13
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff879b7f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff879bbda1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff83c660f9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff83c621fc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff879b64f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff879b63a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff87996f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8799735c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87996fc5 start_wqthread + 13
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff8797d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8797d90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8609f932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8609edbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002f5c5 0x100000000 + 193989
5 com.apple.Safari 0x000000010002f555 0x100000000 + 193877
6 libSystem.B.dylib 0x00007fff879b64f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff879b63a9 thread_start + 13
Thread 6: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff879b7f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff879bbda1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff88c5da40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be5bd 0x100000000 + 1828285
4 com.apple.Safari 0x00000001000470a7 0x100000000 + 290983
5 com.apple.Safari 0x0000000100046f25 0x100000000 + 290597
6 libSystem.B.dylib 0x00007fff879b64f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff879b63a9 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff879b7f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff879bbda1 _pthread_cond_wait + 1286
2 com.apple.CoreVideo 0x00007fff8332f342 CVDisplayLink::runIOThread() + 804
3 com.apple.CoreVideo 0x00007fff8332efe3 startIOThread(void*) + 139
4 libSystem.B.dylib 0x00007fff879b64f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff879b63a9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xfffffffffddef3a5 rbx: 0x0000000100c7b970 rcx: 0xfffffffffffff0c0 rdx: 0x0000000000000018
rdi: 0x000000011402a270 rsi: 0x000000011623af28 rbp: 0x00007fff5fbf8160 rsp: 0x00007fff5fbf8160
r8: 0x0000000100c7b9f0 r9: 0x00000000450626ce r10: 0x0000000000000000 r11: 0x00000001140292e8
r12: 0x0000000000000fa0 r13: 0x0000000114029290 r14: 0x0000000000000fa0 r15: 0x00000001140292e8
rip: 0x00007fffffe00875 rfl: 0x0000000000010286 cr2: 0x000000011623a000
Binary Images:
0x100000000 - 0x1006afff7 com.apple.Safari 5.0.5 (6533.21.1) <B81D1199-542C-D929-A1CA-A139EA6262C1> /Applications/Safari.app/Contents/MacOS/Safari
0x116ffb000 - 0x117021fff GLRendererFloat ??? (???) <AB5DE3EE-E41C-A52E-82DA-641EEA980EFE> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x1171f0000 - 0x117383fe7 GLEngine ??? (???) <B916C403-119F-3E1E-0814-E1D91C429C21> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x119db5000 - 0x11ae27fe7 com.apple.driver.AppleIntelHDGraphicsGLDriver 1.6.34 (6.3.4) <18C49739-A59C-7AC3-9044-313D58C38EE1> /System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle/Contents/MacOS/A ppleIntelHDGraphicsGLDriver
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <DB8B8AB0-0C97-B51C-BE8B-B79895735A33> /usr/lib/dyld
0x7fff80024000 - 0x7fff800dafff libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <1960E662-D35C-5D98-EB16-D43166AE6A22> /usr/lib/libobjc.A.dylib
0x7fff800db000 - 0x7fff800e1ff7 com.apple.CommerceCore 1.0 (9) <B06C8404-1031-2852-EE0D-FAB0CF2D276A> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff800e2000 - 0x7fff80131fef libTIFF.dylib ??? (???) <4675FB7E-C153-429B-14B3-F23CAB9BF1BA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8015c000 - 0x7fff80199ff7 libFontRegistry.dylib ??? (???) <B7139315-C799-B681-17A0-3139149E829E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8019a000 - 0x7fff8030afff com.apple.QTKit 7.6.6 (1772) <3D3EAC7C-C4E5-6F4D-2286-C59E64096B24> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff8030b000 - 0x7fff80377ff7 com.apple.CorePDF 1.3 (1.3) <36CE4BBE-0115-D0EF-A18F-F0FE690EB6F2> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff80378000 - 0x7fff803b9ff7 com.apple.CoreMedia 0.484.33 (484.33) <E7AF2EA1-D072-9CDE-6F2C-E001C35AA63B> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff803ba000 - 0x7fff803baff7 com.apple.CoreServices 44 (44) <616722B1-5E79-DCCF-BF5E-0DD5802CCBD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff803bb000 - 0x7fff8042cff7 com.apple.AppleVAFramework 4.10.25 (4.10.25) <6B3F3558-55FE-092F-C22B-F590718F9653> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff8042d000 - 0x7fff80544fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EF023D83-F9E9-834E-64C1-B2E26151F63B> /usr/lib/libxml2.2.dylib
0x7fff80545000 - 0x7fff805a5fe7 com.apple.framework.IOKit 2.0 (???) <D205ABB9-0E45-5254-2610-D4522EC2378E> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff805a6000 - 0x7fff805a7ff7 com.apple.TrustEvaluationAgent 1.1 (1) <A91CE5B9-3C63-5F8C-5052-95CCAB866F72> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff805a8000 - 0x7fff809f0fe7 com.apple.RawCamera.bundle 3.7.0 (569) <E3794272-AE0D-8D35-3EFB-CBE4048BEB0D> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff809f1000 - 0x7fff80c2bfef com.apple.imageKit 2.0.3 (1.0) <59B92439-88C0-C60E-E9C9-7D834A36E1F9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff80c2c000 - 0x7fff80c3dfff com.apple.DSObjCWrappers.Framework 10.6 (134) <CF1D9C05-8D77-0FFE-38E8-63D8A23E92E1> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x7fff80c52000 - 0x7fff80c55ff7 libCoreVMClient.dylib ??? (???) <6CB37602-75FF-B722-7D91-6694DE99A0C5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff80c56000 - 0x7fff80c64ff7 libkxld.dylib ??? (???) <FB6ED83A-060F-CACC-83EC-49F3DB223CEA> /usr/lib/system/libkxld.dylib
0x7fff80c65000 - 0x7fff80d05fff com.apple.LaunchServices 362.2 (362.2) <68FB6920-A331-F6B6-201A-4D4593021212> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff80d06000 - 0x7fff80d06ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff80d07000 - 0x7fff80d2dfe7 libJPEG.dylib ??? (???) <745AE7A3-B8FF-8646-AFD9-15EA7B3B4206> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff80d2e000 - 0x7fff80db0fff com.apple.QuickLookUIFramework 2.3 (327.6) <8BAA8E90-D3EB-A783-B3CF-501BBF793892> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff80dca000 - 0x7fff80dfbfff libGLImage.dylib ??? (???) <CA10BB19-74DA-0D46-9D82-987904AF6DD2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff80dfc000 - 0x7fff80fbafff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <61FE1E3C-4390-9D33-5172-873CE24C6AAD> /usr/lib/libicucore.A.dylib
0x7fff80fd1000 - 0x7fff81189fef com.apple.ImageIO.framework 3.0.4 (3.0.4) <8B6B8A48-44E8-21C9-750E-FA616BCE816D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff8118a000 - 0x7fff81290fe7 com.apple.PubSub 1.0.5 (65.21) <1F9B7C84-375D-036F-790A-02BBE7BCE445> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff81291000 - 0x7fff814fbfef com.apple.QuartzComposer 4.2 ({156.29}) <C896A36E-6DED-C82F-45E9-6AF5FE2EB1C9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff81547000 - 0x7fff81596ff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <066A477D-C16C-A6FD-718F-0CE8D39807DE> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x7fff81597000 - 0x7fff815acff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <59D9E83D-3131-91F4-E3E2-02047F55917F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff815ad000 - 0x7fff8162afef com.apple.backup.framework 1.2.2 (1.2.2) <BB72F0C7-20E2-76DC-6764-5B93A7AC0EB5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8166a000 - 0x7fff816a5fff com.apple.AE 496.4 (496.4) <CB905496-4D6B-F26A-399D-840D26DBEE5B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff816a6000 - 0x7fff816ebfff com.apple.CoreMediaIOServices 140.0 (1493) <298AEE5E-1301-6F37-3ADD-95B3488D8D63> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x7fff816ec000 - 0x7fff81709ff7 libPng.dylib ??? (???) <49568EEB-65D4-FACD-5566-1225495D5583> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x7fff87e5d000 - 0x7fff87f67ff7 com.apple.MeshKitIO 1.1 (49.2) <D7227401-9DC9-C2CB-C83B-C2B10C61D4E4> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x7fff87f77000 - 0x7fff87fc1ff7 com.apple.Metadata 10.6.3 (507.15) <229F5EBE-210F-F397-109B-95F3060AA1F3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff87fc2000 - 0x7fff87fc3fff liblangid.dylib ??? (???) <D0666597-B331-C43C-67BB-F2E754079A7A> /usr/lib/liblangid.dylib
0x7fff881a9000 - 0x7fff884ddfff com.apple.CoreServices.CarbonCore 861.34 (861.34) <21B6D592-F32F-B010-B04E-E3693B71DB84> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff884e0000 - 0x7fff884effff com.apple.NetFS 3.2.2 (3.2.2) <84419796-36C9-DDCF-5FD1-0C96499EB63E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff88651000 - 0x7fff8868efff com.apple.LDAPFramework 2.0 (120.1) <E5FA9339-4812-E8FE-C366-EE3DC975DBC6> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8868f000 - 0x7fff886b0fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9B7AEE96-D18E-5ECF-9837-BD5CFD397831> /usr/lib/libresolv.9.dylib
0x7fff886b1000 - 0x7fff886b5ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <2829DEB2-D713-2279-1613-4513BEE9588D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff886b6000 - 0x7fff886c5fef com.apple.opengl 1.6.13 (1.6.13) <5430C8B3-3A18-F97A-97F4-B8054AC4BC80> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff88838000 - 0x7fff8883dfff libGFXShared.dylib ??? (???) <E636D94D-9D19-F6C4-7808-9F15B5E436A8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8883e000 - 0x7fff88ac6fef com.apple.security 6.1.2 (55002) <015C9A08-3D07-9462-8E91-DB1924349621> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x7fff88b23000 - 0x7fff88c00ff7 com.apple.vImage 4.1 (4.1) <A0DE28F5-7B45-D268-0497-C79A826C8E53> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff88c01000 - 0x7fff88c45fe7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <56E4A86E-F43E-F616-681B-C6DFE4B149E5> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff88c46000 - 0x7fff88c4bff7 com.apple.CommonPanels 1.2.4 (91) <8B088D78-E508-6622-E477-E34C22CF2F67> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff88c4c000 - 0x7fff88e3cfef com.apple.JavaScriptCore 6533.20 (6533.20.20) <0AA8B101-C02C-0858-84BC-4E4D397E0231> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff89237000 - 0x7fff892e7fff edu.mit.Kerberos 6.5.11 (6.5.11) <CDA011E3-18C9-1573-3A31-497404CD6675> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff892e8000 - 0x7fff895e6fff com.apple.HIToolbox 1.6.5 (???) <98FCEA0D-FA33-E859-B39C-2C1F59F9E22D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x7fff895ec000 - 0x7fff8967cfff com.apple.SearchKit 1.3.0 (1.3.0) <45BA1053-9196-3C2F-2421-AFF5E09627CC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff89776000 - 0x7fff89791ff7 com.apple.openscripting 1.3.1 (???) <DC329CD4-1159-A40A-A769-70CAA70F601A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8984a000 - 0x7fff89855fff com.apple.CrashReporterSupport 10.6.7 (258) <94FA72A9-7359-A379-E204-35843525322D> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <C80582B8-D8F7-A378-E27D-28411EE53901> /usr/lib/libSystem.B.dylibYou can try resetting Safari:
In your home folder -> Library -> Safari
move that folder to the Desktop.
In your home folder -> Library -> Preferences -> com.apple.Safari.plist and com.apple.Safari.RSS.plist
move them both to the Desktop folder. Try restarting Safari if it works. -
I can connect my Iphone 6 and Ipad Air to my Bose Soundlink but not my IMac. I have tried all the usual solutions but nothing works. It has worked recently but not in the last week. Help
make sure it's not being connected to by any of the other two
one can only connect 1 device at the time and just by waking up sometimes a headset connects to a device
automaticly
then forget the bluetooth device in OS X and put the headset in pairing mode / discovery mode and connect with it once again with the mac -
FaceTime: I have a iPad, iPhone, iMac all on the same apple Id/account. Without changing id/email address can I use FaceTime between any 2 of my devices? It works from iPad to iPhone but not the other way??? I would like talk/see my kids if am away.
Hope you can help.
I have added a new email address but kept my Id, but I get busy when trying from iPhone to iPad as they are clashing. Like find my iPhone app hence trying to keep them all on one accountIOS: using facetime http://support.apple.com/kb/ht4319
using an ipad will use the email address since you can't make a phone call. see the link.
Your basically calling/emailing yourself that's why your getting a busy signal. -
On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..
Go into Time Machine (the program not the bundle on the extrnal disk) and using Time Machine's browser go to the Folder where the library lives. You could look in the library bundle in Time Machine but that won't really tell you much,
If you want to make sure it truely has backed up your library you will need to restore it and open the restored library with Aperture.
If all this still has you confused you need to read up on Time Machine in order to get a feel for how it works, for what it is doing and for how to restore files from it. -
Trying to connect my iMac to on 10.8.2 with PowerBook Intel on 10.5.8; sharing works from PowerBook to iMac but not the other way around. Why?
Thanks for the interest. Preferences are similar on both machines: screen sharing, file sharing, printer sharing & scanner sharing all ticked and radio button for Screen Sharing is ON.
My confusion is that I can get a network connection to the iMac by selecting "go to server" on the PowerMac running 10.5.8 but am unable to make the iMac connect to the PowerMac using similar selections. When ethernet cable is plugged in the PowerMac shows up on the finder bar on the iMac, but it does not allow either screen sharing or connection to occur - a dialog box tells me to check System Prefs and Network connection.
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Got the OS 7.10.8107.79 update but not the firmwar...
Hi..
I have a small question..
I got the OS 7.10.8107.79 update but not the firmware update... my Firmware is stil 1600.2479.7740.11451 How can I get the new firmware????
Thanks in advance@billstrom
They don't have to be scheduled to appear together!
Happy to have helped forum with a Support Ratio = 42.5 -
Please read my question carefully, this is, I think, a question for the experts. It's not the usual name change question.
When I setup my new MacBook Pro, something slipped by me and my computer was named First-Lasts-MacBook-Pro (using my real first and last name).
I changed the computer name in Preferences/Sharing to a new name and Preferences/Accounts to just be Mike. I can right click on my account name, choose advanced, and see that everything looks right.
However, If I do a scan of my network with my iPhone using the free version of IP Scanner, it lists my computer as First-Lasts-MacBook-Pro! And it lists the user as First-Last.
So even though another Mac just sees my new computer name, and my home folder is Mike, somewhere in the system the original setup with my full name is still stored. And it's available on a network scan. So my full name might show up at a coffee shop.
Can I fully change the name without doing a complete re-install of Lion and all my apps?One thought... you said the iPhone displayed your computer's old name? I think that you must have used the iPhone with this computer before you changed the name. So no one else's iPhone should display your full name unless that iPhone had previously connected to your Mac. For example, I did this exact same change, and I use the Keynote Remote app to connect with my MacBook Pro. It would no longer link with my MacBook Pro under the old name, and I found that I had to unlink and then create a new link under the new name. So the answer to your question is, there is nothing you need to do on the Mac, but rather the phone, and no other phone will display your full name.
-
my ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
What's the best way to erase content but not the applications?
I'm giving away my iMac to my niece. I want to erase all my content files, libraries ,etc., but not the applications. What's the best way to do this, and to do it securely?
If you have Downloaded and Upgraded to Lion See...
Here is an excerpt of the SLA; the Lion license (purchased from MAS) is NOT transferable. The SLA is quite clear:
B. If you obtained your license to the Apple Software from the Mac App Store or on Apple-branded physical media, it is not transferable. If you sell your Apple-branded hardware to athird party, you must remove the Apple Software from the Apple-branded hardware beforedoing so, and you may restore your system to the version of the Apple operating systemsoftware that originally came with your Apple hardware (the “Original Apple OS”) andpermanently transfer the Original Apple OS together with your Apple hardware, provided that:(i) the transfer must include all of the Original Apple OS, including all its component parts,printed materials and its license; (ii) you do not retain any copies of the Original Apple OS, fullor partial, including copies stored on a computer or other storage device; and (iii) the partyreceiving the Original Apple OS reads and agrees to accept the terms and conditions of theOriginal Apple OS license.
Now Proceed...
Boot from the original OS installer disk and do an Erase & Install.
When the Mac reboots into Mac Setup Assistant Quit and shut it down.
When the New Owner Boots it up it's a brand new Mac... just like when you got it.
( The Original Install Disc(s) should also be included with the sale )
http://www.ehow.com/how_5852122_restore-imac-factory-settings.html -
We have a number of users all of a sudden getting "No connectivity with the server. The file 'xxx' can't be opened because the server couldn't be contacted." errors trying to open MS Office docs (Word, Excel, etc.) in SharePoint with IE,
just by clicking the link and selecting the "Read Only" option. If they select the "Check Out and Edit" option, they can open the document no problem. One of my customers gets the error on one document but not the other, in
the same document library! The older document (a weekly report) was copied and renamed as per standard procedure. She can read the older document, but not the new one.
It is definitely a profile issue, as other people have logged onto the machines of the users with problems and do not get the error. We have also renamed people's c:\user profile folders and the corresponding Profilelist registry entry and the newly
created profile does not experience the error for these people. Renaming the profile back restores all their personal settings but the error reappears. When we copied the old profile's folder structure into the new profile, many of the user settings
were restored (but not all, like Dreamweaver settings) but the error did not appear. We think that the system folders files (like AppData) weren't totally copied over so we're going to run another test using xcopy. We are rebooting between
logons to make sure all files are unlocked.
The laptops and computers are mainly 32bit, Win7 Enterprise running IE9 and Office 2010 Professional Plus, but there's a few 64bit machines as well. The SharePoint farm has 1 WFE, 1 App Server running search and CA, and a shared database server running SQL
2005 SP4. SharePoint is 64bit MOSS 2007 with the latest CU.
We've checked the logs on the client as well as on the server and there aren't any helpful entries. We've also run Process Monitor, also with no helpful entries. We're planning to run something like Fiddler next.
It's not everyone, because there are many people are accessing the SharePoint system and the same files. It is also not a permission thing, as we've tested by giving the users elevated permissions with no changes. One person experiencing
the errors is a Site Collection Admin. That same person ran a test where I coped a simple Excel file into a Document Library which contained a problem file. They were able to open it Read Only no problems that day, but the next day, the same
file gave them an error. In their case, they usually get a "xxx is not checked out" error and only occasionally get the "No connectivity with the server" error.
We've tried lots of things including:
Deleting IE cache
Deleting SharePoint Drafts and webcache folder contents
Running IE without add-ons
Upgrading and Downgrading IE
Uninstalling and re-installing IE
Reinstalling our SSL certs
Repairing Office
Removing and then adding back in the Microsoft Office "Microsoft SharePoint Foundation Support" Office Tool
Deleting all HKLM and HKLU Office registry settings
Toggling IE Compatibility Settings
Toggling the IE Automatic Logon option
Toggling the location of checked out files
Adding the site in the trusted sites list
Adding the site to the WebClient\Parameters registry locations
Making sure the WebClient service is started
Rebooting the machine (lol :)
This is becoming a serious issue, not just because of the inconvenience for the users having to check out every document they want to read, but we have some files with macros that open up other documents to run which are now failing. There aren't
"check out" workarounds for some of those macros.
We're planning to open a ticket with Microsoft, but I'm throwing it out here first in case someone has run into this before, or may have some suggestions on what to try next. Thanks!
-Richard.
PS I think this needs to be in the "General" forum instead?It took three days of dedicated troubleshooting, but I have found the cause of the errors, and a couple of fixes. It helped tremendously that my own machine was throwing the error. I have scheduled a couple of users to work with me to test the
various fixes, to see which one works best, so the story isn't over yet.
I had backed up my c:\users profile folder and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList registry key so I could restore my profile after I was done. I made a copy of the profile folder and was using that for awhile,
but then made another copy where I had deleted a lot of content out of it so that the copies would go faster. Since a newly created profile did not have errors, I was trying to copy back as much of the profile as possible to make it easier for our users
to get back to work. Instead of blowing away their profile and starting from scratch (which we know worked) I wanted to narrow down what was causing the error and just skip that from the restore. The concept was to keep as much as the users profile
in tact (application settings, etc.) not just restoring their desktop and My Documents folders.
When we first tested a few weeks ago, simply copying the folder contents didn't reproduce the error. I then tried xcopy, but got the "can't read file" error. Then I tried robocopy, and ran into the "junction" problem.
I went back to xcopy, and found that placing the excludes.txt file in the windows/system32 folder eliminated the error.
So the process went as follows:
Reboot and log into the machine as another user
Delete the profile and associated registry key
Reboot and log into the machine as the affected user, creating a new profile, and there is no error
Reboot and log in as the other user
xcopy the contents of the skinned-down backed-up profile to the newly created profile
Reboot and log in as the affected user, and the error occurs
Repeat the above, but add items in the excludes.txt file to see what, when eliminated, causes the error not to appear in the last step
I eventually found that skipping the c:\users\<profile folder>\appdata\local\Microsoft\office\14.0 folder allowed the entire profile to be copied over without the error occurring. That was strange, because we've cleaned out the cache folders
before which didn't fix the issue.
So I went about it the opposite way, and tried to delete the 14.0 folder from the restored profile, and after reboot, the error still occurred.
What eventually worked was deleting the 14.0 folder and copying over a 14.0 folder from a newly created profile!
One way to do this was to:
Reboot and log in as another user
Rename the c:\users profile folder
Rename the appropriate [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] registry key
Reboot and log in as the affected user, confirm that there is no error
Reboot and log in as the other user
Copy the C:\Users\<profile folder>\AppData\Local\microsoft\Office\14.0 folder to the other user's desktop
Delete new profile folder, and rename the backup to be the production folder
Delete the C:\Users\<profile folder>\AppData\Local\microsoft\Office\14.0 folder and then paste the 14.0 copy from the desktop
Reboot and log in as the affected user, confirm that there is no error
We've tried this on a couple machines and it works. I had to run Windows Explorer as Administrator to access the other profile's folders.
We've also successfully copied a 14.0 folder created by one profile on one affected computer over another profile's folder on another computer, eliminating the error, so we're trying that first, as that is fewer steps.
We may attempt to script this, but the self-help instructions are only 5 lines long:
Reboot and log into the affected computer with another account
Go to <link to location of 14.0 folder on network> and copy the 14.0 folder
Run Windows Explorer as Administrator
Go to c:\users\<profile folder>\appdata\local\microsoft\office and delete the 14.0 folder, and paste the copied 14.0 folder (trying to overwrite it makes Win7 want to merge the folders)
Reboot and log into your normal account, and confirm the error is gone
I'll come back and report after we go into the field with this fix, but after the few tests, I am cautiously optimistic that this is it.
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