IMac Freezes while using itunes

Hi this is the second time my new iMac freezes when i'm browsing the iTunes store.
all of the sudden the mac stops responding, what should I do to prevent this in the future?

I just got my first Apple iMac and I am loving it. I have used PC's for years and I am a little rusty on my Mac skills. When I was browsing through iTunes...looking at the Movies my computer also froze. I am not even able to do a force quit. It makes me really nervous just turn off my computer. So when you get an answer please let me know. I feel really silly calling tech support for something this silly.

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Hardware Information:
          iMac (21.5-inch, Late 2009)
          iMac - model: iMac10,1
          1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
          8 GB RAM
Video Information:
          ATI Radeon HD 4670 - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 1:31:41
Disk Information:
          APPLE HDD HUA722010CLA330 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (803.35 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5680H
USB Information:
          Apple Inc. Built-in iSight
          Apple Internal Memory Card Reader
          Western Digital My Passport 0748 1 TB
                    EFI (disk1s1) <not mounted>: 209.7 MB
                    disk1s2 (disk1s2) <not mounted>: 999.83 GB
                    Boot OS X (disk1s3) <not mounted>: 134.2 MB
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
          LaCie d2 quadra (button) 800mbit - 800mbit max
                    disk2s1 (disk2s1) <not mounted>: 32 KB
                    LaCie (disk2s3) /Volumes/LaCie: 1 TB (19.21 GB free)
Thunderbolt Information:
Kernel Extensions:
          com.intego.netbarrier.kext.monitor          (653)
          com.intego.netbarrier.kext.process          (653)
          com.intego.netbarrier.kext.network          (653)
          com.intego.virusbarrier.kext.realtime          (772)
          net.kromtech.kext.AVKauth          (2.3.6 - SDK 10.8)
          net.kromtech.kext.Firewall          (2.3.6 - SDK 10.8)
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.intego.commonservices.daemon.integod.plist 3rd-Party support link
          [System] com.intego.commonservices.daemon.taskmanager.plist 3rd-Party support link
          [System] com.intego.commonservices.icalserver.plist 3rd-Party support link
          [System] com.intego.commonservices.metrics.kschecker.plist 3rd-Party support link
          [System] com.intego.netbarrier.daemon.logger.plist 3rd-Party support link
          [System] com.intego.netbarrier.daemon.monitor.plist 3rd-Party support link
          [System] com.intego.netbarrier.daemon.plist 3rd-Party support link
          [System] com.intego.netupdate.daemon.plist 3rd-Party support link
          [System] com.intego.virusbarrier.daemon.emlparser.plist 3rd-Party support link
          [System] com.intego.virusbarrier.daemon.logger.plist 3rd-Party support link
          [System] com.intego.virusbarrier.daemon.plist 3rd-Party support link
          [System] com.intego.virusbarrier.daemon.scanner.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
          [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
          [System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
Launch Agents:
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.intego.commonservices.integomenu.plist 3rd-Party support link
          [System] com.intego.commonservices.taskmanager.plist 3rd-Party support link
          [System] com.intego.commonservices.uninstaller.plist 3rd-Party support link
          [System] com.intego.netbarrier.alert.plist 3rd-Party support link
          [System] com.intego.netupdate.agent.plist 3rd-Party support link
          [System] com.intego.virusbarrier.alert.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
          [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
          [System] com.wacom.pentablet.plist 3rd-Party support link
User Launch Agents:
          [not loaded] ca.indev.MailTagsHelper.agent.plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
          [not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
          [not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link
User Login Items:
          Garmin Lifetime Map Updater
          iTunesHelper
          TextExpander (3.1.1)
          FaceTime
          EvernoteHelper
          Fantastical
          Dropbox
          AdobeResourceSynchronizer
          EvernoteHelper
          IntegoStatusItemHelper
Internet Plug-ins:
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          WacomNetscape: Version: 1.1.0-4 3rd-Party support link
          Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
          OfficeLiveBrowserPlugin: Version: 12.3.4 3rd-Party support link
          WacomSafari: Version: 1.1.0-4 3rd-Party support link
          Silverlight: Version: 4.1.10329.0 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          iPhotoPhotocast: Version: 7.0
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
          1Password: Version: 3.9.20
          Evernote Web Clipper: Version: 6.1
          AdBlock: Version: 2.6.18
          Open in Internet Explorer: Version: 1.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          RocketLifeCmp: Version: (null) 3rd-Party support link
          UploadManager: Version: (null) 3rd-Party support link
          WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link
          WebEx: Version: 1.0 3rd-Party support link
          RocketEngine: Version: (null) 3rd-Party support link
          ContentManager: Version: (null) 3rd-Party support link
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
          PenTablet 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Java 3rd-Party support link
          MacFUSE 3rd-Party support link
          Trusteer Endpoint Protection 3rd-Party support link
Old Applications:
          /Users/[redacted]/Downloads
                    NoteBook-4:          Version: 3.1.7 - SDK 10.5 3rd-Party support link
                    NoteBook-5:          Version: 3.1.8 - SDK 10.5 3rd-Party support link
                    NoteBook-6:          Version: 3.1.8 - SDK 10.5 3rd-Party support link
                    NoteBook-2:          Version: 3.1 - SDK 10.5 3rd-Party support link
                    NoteBook:          Version: 3.0.15 - SDK 10.5 3rd-Party support link
                    NoteBook-3:          Version: 3.1.2 - SDK 10.5 3rd-Party support link
                    NoteBook-7:          Version: 3.1.9 - SDK 10.5 3rd-Party support link
                    NoteBook-1:          Version: 3.0.10 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          Meeting Center:          Version: 12.27.23.0 - SDK 10.5 3rd-Party support link
                    /Users/[redacted]/Library/Application Support/WebEx Folder/1124/Meeting Center.app
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          NoteBook:          Version: 3.1.9 - SDK 10.5 3rd-Party support link
          Family Tree Maker:          Version: 19.2.4 - SDK 10.5 3rd-Party support link
          Garmin Lifetime Map Updater:          Version: 2.2 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Network Recording Player:          Version: 2.2.0 - SDK 10.5 3rd-Party support link
                    /Users/[redacted]/Library/Application Support/WebEx Folder/500/Network Recording Player.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Garmin Map Update:          Version: 4.5.1 - SDK 10.5 3rd-Party support link
                    /Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app
          /Users/[redacted]/Library/Application Support/WebEx Folder/1224
                    Cisco WebEx Meeting Center:          Version: 11.24.32.0 - SDK 10.5 3rd-Party support link
                    asannotation2:          Version: 8.25.31.0 - SDK 10.5 3rd-Party support link
                    atmsupload:          Version: 4.14.29.0 - SDK 10.5 3rd-Party support link
                    convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 930.71 GB Disk used: 182.53 GB
          Destinations:
                    LaCie [Local] (Last used)
                    Total size: 931.39 GB
                    Total number of backups: 90
                    Oldest backup: 2012-07-26 15:05:23 +0000
                    Last backup: 2014-04-06 18:34:11 +0000
                    Size of backup disk: Adequate
                              Backup size 931.39 GB > (Disk used 182.53 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               6%          mds
               3%          AntiVirus
               2%          EtreCheck
               2%          WindowServer
               0%          ocspd
Top Processes by Memory:
          270 MB          Safari
          229 MB          AntiVirus
          164 MB          mds_stores
          156 MB          com.apple.IconServicesAgent
          131 MB          MacKeeper Helper
Virtual Memory Information:
          3.53 GB          Free RAM
          2.76 GB          Active RAM
          950 MB          Inactive RAM
          802 MB          Wired RAM
          676 MB          Page-ins
          0 B          Page-outs

Computer freezes while using itunes

I have a eMac running 10.4.8 and the latest version of itunes [ I also use a wireless card with airport express ]. When I try to do antthing else with itunes running my computer frezzes up and the only way to fix it is to restart. Spent yesterday on the phone with Apple care and they had me empty my catch and order a memory chip that they said should help run faster. Ant other advice?

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Freeze while accessing iTunes Store

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Thanks for the question, and welcome to Apple Support Communities.
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My iMac freezes when using Firefox

My iMac freezes when using Firefox. We have to restart our computer.

TutorDaddy, if this Mac is still covered by the initial warranty or under AppleCare, take it in and have it looked at. As the old label used to say, there truly are "no user serviceable parts inside." Kernel panics very usually indicate failing hardware.
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[edited to add:]
After browsing through related problems in the discussions, I saw this link to a third-party web site being handed out. Perhaps you'll find it useful: http://www.thexlab.com/faqs/kernelpanics.html
Message was edited by: Stephen Adams

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Hey there guys!
I'm from Brazil and actually, this issue occurs with a friend of mine. As he doesn't speak english very well, i'm trying to help him out here... so, i'm gonna summarize the whole tale:
We're from Brazil and here an iPhone is much more expensive than in the US (40% more). His brother went to Miami and brought him an iPhone 4 stuck on the AT&T account, not fully unlocked (not sure if at the time we already had the unlocked ones).
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Thanks!

Hey man! Thanks for the answer... actually, I’ve already tried this and still jams… Right now, I’m using the iOS 4.3.3 which is the only one that keeps my iPhone 4 ‘usable’.
This iOS 4.3.3 I use DOES NOT have Jailbreak. I have used the Jailbreak at the beginning, but not anymore. It was my only option in the beginning, to use it as a real iPhone, not an iPod.
In April ’12, I’ve got it Factory Unlocked, directly through AT&T. My baseband is already updated to the latest (04.12.01) and I can use it with any carrier in Brazil. The thing is… when I try to update to the iOS 5.1.1, it goes through all the process but at the end, during the last reboot, it gets into an infinite loop (apple symbol and spinning wheel, alternating). The worst part is that iTunes recognizes my iPhone, but as it doesn’t go through the last reboot, there’s no way to go.

IMac Freezes while using itunes

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