IMac froze, rebooted but finder stuck in crash loop...

I have an iMac 2007 running Mavericks. Recently it has started occasionally freezing where my mouse still moves around the screen but everything on the desktop is completely frozen. After holding the on/off switch to reboot it usually comes back on and opens the folders/programs that were already in use and all is well.
However, today was different....it froze while I was using Safari....so I held the on/off switch as usual to reboot and the usual pop-ups appeared, asking me to re-open programs etc. However, since then I can't get finder to open...I have a constant flashing message saying "Last time you opened finder, it unexpectedly quit while re-opening windows. do you want to try to re-open windows again. - It gives 2 options 'don't reopen and re-open'....but the box is continually flashing very second as though it is stuck in a loop....doesn't matter what I try to press, it does the same thing over and over. It means I can access anything on my dock but cannot see my desktop files or any other files on the hard drive. I haven't done a time machine backup for a long time so wary of my next move. Ironically, I just bought a new drive for time machine and this happened before I got the chance to do the backup!!! Typical.
Other useful info may be that I think I only have around 3gb of free memory space on my hard drive right now.
I am on version 10.9.4 of Mavericks and there is a software update available.....should I try to do the software update to see if it irons this problem out or is there anyway I can backup my hard drive first or any other way of accessing my hard drive/desktop files before I do anything?
I have seen this problem related to Google Drive before but I don't use that...unless it is installed somewhere on my system without me knowing and still causing the problem?
Any help greatly appreciated....
Thanks

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste topost the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Similar Messages

  • HT4972 Today I updated - thru itunes- my iphone4, and restored backup, but am stuck in recovery loop and phone screen says "connect to itunes" or "connected to itunes".  I tried turning the phone off and on.  Still stuck.  Help, please?

    Today I updated, thru itunes, my iphone4, and restored backup, but am stuck in setup loop.  After few screens of setup phone says "connect to itunes" or "connected to itunes".  I turned off the phone and turned back on - still stuck.  Help, please?

    Unable to Update or Restore...?
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • How to fix a problem blinking application? but finder is'nt crashing

    just like me use applications suddenly blinking in and out every application ,example : me click photoshop icon after that blinking in and out and i try click safari, it blinking of gray and me clik 2 x again
    .. after this i restart 3 x my imac just normal
    anyone can fix it?i really confuse

    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Also...
    Boot off your Install Disk while holding down the *d key*, (not c key), then run the extended Apple Hardware Test. Some disks require you to use the Option key at bootup to select AHT. AHT may be on a second Disc if there was one.

  • Updated my iphone 5s, and restored backup, but am stuck in recovery loop

    Screen is always showing that I need to plug into itunes, but now the computer will not see it when I try, all of this happened while trying to update thru itunes.
    I've tried to turn the phone off and plug in, tried hitting the home button while off then plug in, and nothing I have read in here has worked yet!
    Please Help

    Unable to Update or Restore...?
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • Finder stuck on Music folder on brand new MacBook Pro Retina

    I've recently switched from Windows to Mac. The brand new MacBook Pro has been having issues ever since I got it, crashed during its first install/set up, etc. But until now, I could always figure things out. Now I accidentally clicked on my music folder (bad idea, I know), but finder is now crashed and I don't seem to be able to find a solution anymore.
    I have tried relaunching the app, but since the music folder crashes, that is of no help. I have tried killall Finder through the terminal, but that crashed (presumably - I just quit terminal after 30min of nothing happening but the progress wheel spinning away), I tried rebooting without relaunching apps (several times), but it either crashes on trying to shut down (hard shut down after 30min) or restarts with the two darn finder windows open. I am at my wits' end.

    Yes, that's why I just wanted to make sure it's normal...
    Aside from that, nothing else seems wrong with the laptop and it seems like a hassle to go through if it's normal to have some battery cycles on a new Macbook. 
    Has anyone heard of resellers such as MacMall resealing returned laptops and selling them as new?  Has anyone else noticed a high cycle count on their brand new Macbook?

  • Finder crashing loop

    Hi all,
    In need of some real assistance, finder keeps restarting itself over and over, just started this afternoon and wont stop!
    I have tried using disk utility and repairing permissions but hasnt done anything.
    I have also create a second account, and that works perfectly.
    Any help would greatly appreciated!

    ok, so i downloaded path finder and was able to gain access to my preferences, i literally cut the whole lot and put them in a separate folder on my hdd.
    logged out and rebooted, and when i logged back in, all my preferences had been changed (reset) but finder still kept crashing and restarting.
    i have since restored all my preferences, and now finder remains open, but in a frozen state and won't opening anything, as well my desktop icons all disappearing incl my hdd icon.
    any help would be greatly appreciated!

  • Can anyone help me get my iMac to reboot?  I get a gray "curtain" over the start up screen saying I need to restart my computer but it won't restart.  I just keep getting the same message every time.

    Can anyone help me get my iMac to reboot?  I get a gray "curtain" over the light gray start up screen with a message that I need to restart my computer and to hold the power button until it powers off and then press the power button again to restart.  It just does this over and over again and won't restart.

    Yeah, as necronym stated, it is a hardware issue and more than likely a RAM problem. Disconnect everything from the computer except keyboard and mouse and try again. If it still happens try removing one and/or swapping your RAM sticks over. Keep trying until you have eliminated all possible combinations. Just put a mark on one RAM stick so you know what have tried. If it still fails to boot properly you should probably replace your RAM, but that is no guarantee of success. Have a look at this link for more info on a Kernel Panic.
    The X-Lab - http://www.thexlab.com/faqs/kernelpanics.html
    Does the display look like this?

  • I inherited my husband's iphone 4s. After erasing all of the previous settings, updating to ios 8 I went on icloud to set it up.  During the set up, the screen froze on "carrier settings update". I can reboot, but the message comes right back.

    This is a phone re-set from a previous user.  Reset from icloud. Froze during set up, on "carrier settings update" and has the phone number pad with it. I reboot but it comes back and I can't get past it.

    Hey Jackie,
    Welcome to Apple Support Communities,
    Take a look at the article linked below, it provides troubleshooting suggestions that’ll solve issues like the one that you've described, where your iPhone 4s has a blank black screen.
    Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
    If you see a solid color screen (black, white or blue)
    Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
    Reset your device while it's plugged in.
    If resetting doesn’t fix the issue, restore your device.
    If you still see the issue after you restore, contact Apple Support.
    Cheers,
    -Jason

  • My ipod nano (7th gen) seems to be stuck in a loop of turning itself on and off, tried rebooting but keeps doing it?

    My ipod nano (7th gen) seems to be stuck in a loop of turning itself on and off, tried rebooting it but after a while it just starts it again?

    Hi altofts,
    Thanks for using Apple Support Communities.  You can try resetting and restoring your iPod nano to see if that helps with the restart loop:
    How to reset iPod
    http://support.apple.com/kb/HT1320
    Restoring iPod to factory settings
    http://support.apple.com/kb/HT1339
    Cheers,
    - Ari

  • Imac froze then wont reboot.

    My imac froze whilst my iphone was syncing.
    It wont boot up past the apple and spinning circle logo.
    I have left this for 15 mins and it still wont reboot.
    I managed to get the install disc in and use the disk utility.
    It gave me the following messages.
    Incorrect number of thread records.
    Invalid leaf record count
    (it should be 2001211 instead of 2001210)
    Invalid volume free block count
    (it should be 29872332 instead of 29872331)
    It is now repairing the volume.
    How long should this take and is there anything else I need to do so the mac will boot up ?

    If it was me, before doing a full re-install, I would use a cloning utility (Carbon Copy Cloner or SuperDuper) to duplicate the internal drive to the external drive. Then try booting from the external drive by setting it as the startup volume in System Preferences +Startup Disk+ pane. This is a test to make sure it works and everything (especially your personal data) is there, like your internal drive.
    If it runs smoothly (may feel a bit slower if that external is a USB drive) and those issues do not recur, the system may be fine. You can then use Disk Utility Erase tab to erase (reformat) the internal drive (be sure to select the internal DRIVE and not the volume indented below the drive in the Disk Utility sidebar). Then clone the external drive back it the internal drive. The reformat will get rid of the disk directory corruption error, so hopefully your previous system will work fine.
    If the error caused problems with the system files (similar problems recur when booted from the external clone), you can do a full Mac OS X re-install on a freshly erased internal drive, then migrate your personal data from the clone on the external drive. In either case, the first step is to duplicate your internal drive to the external drive. The easiest way is to use one of those cloning utilities.
    It is possible that there is a hardware problem with the drive. In most cases, the reformat will get rid of the problem, if it just corruption to the disk directory. You should monitor closely for a few weeks, because if the hard drive is starting to fail, a similar problem might happen again.

  • After a download of an update too long, my iPhone is stuck, I can not use it. I tried to restore it but iTunes (latest version) crashes.

    After a download of an update too long, I decided to cancel it and now my iPhone is stuck. I can not use it anymore.My Iphone can start but after that the apple disappears, I have a black background. I tried to restore it but iTunes (latest version) crashes. Whan can I do ??
    Thanks.

    You mean you tried to hack/jailbreak it. ONLY the carrier a phone is locked to can authorize unlocking it.
    You've voided your warranty and forfeited your right to support here and from Apple.  Congratulations. You now own an iBrick. Hope it was worth it.

  • After Leopard upgrade, computer starts up fine but gets stuck at finder

    I've upgraded from Tiger to Leopard. Everything went smoothly in the install. When the computer first rebooted and finder appeared, everything worked great. Then I opened my email and it asked for the keychain to be 'reset'. I clicked reset and then waited. After about 30 minutes, the 'rainbow wheel' was still spinning and everything appeared to be frozen. I couldn't even opt-command-esc, so I pressed the reset button on the G5 tower. Then I booted from the OSX disc and checked the hard drives with the utilities program. Nothing wrong apparently. I then reinstalled the OSX 10.5 again figuring that might help. When it restarted, the system got stuck after all the apps & finder loaded with the spinning rainbow wheel again. This time the hard drives or any other files did not show up on the desktop, and its been spinning for a long time now. I can also hear the hard drives working quite hard in the tower.
    A bit of background info: before I upgraded, my old Tiger had a problem with the keychain access and wouldn't save any of my passwords and wouldn't reset properly. I had also ran a disk verify on it and found a few errors which I had actually forgotten to fix in the older system. Would this be the root of the problem? What should I do now? Will I need to do an archive and install? I really can't lose my user settings, email, address book, etc. Is there a way to save these and back them up? If so, how and where are the files located? I have two hard drives in my tower and several back-up firewire & USB drives if needed.
    Thanks,
    Clayton.

    Before you go the route of another install, try a couple of basic maintenance steps.
    First reset PRAM. Hold the 4 keys Apple-Option-P-R while rebooting until you hear the SECOND startup chime.
    When you get to the log in window, don't log in. Just Shut Down the computer.
    Now do a Safe Mode boot. Hold the "shift" key while booting until you get the spinning gear on the gray Apple screen. Be patient, this will take a while. Eventually you will get to a log in window with a notation that you are booted in Safe Mode. Again, just Shut Down the computer.
    Now try to boot up normally and see if things are working better for you.
    PRAM holds copies of certain system settings for rapid access and if it gets out of whack all sorts of strange things can happen. A Safe Mode boot does various maintenance steps in the background as it boots up.
    If your account keychain is screwed up, you may be able to fix it by doing a First Aid from the Applications / Utilities / Keychain Access application.
    Alternatively, you can boot directly from the Leopard install DVD (hold the "c" key while booting) and then use the utilities in the menu bar to enable the "root" account and give it a password. The details are here:
    http://docs.info.apple.com/article.html?artnum=306876
    After logging in as "root" you can use System Preferences / Accounts to create a new user account. If logging in to that account seems to be working properly then the problem is limited to your original account. You could diagnose that further or your could copy your personal stuff to the new account, set preferences the way you like them, and, eventually just delete the faulty account.
    EDITED TO ADD: Ah! I see you found a more direct solution. Good.
    --Bob
    Message was edited by: BobP1776

  • I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free?

    I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free? I've checked in apps store & there cost me $19.90 each. Theres no free version available.

    Check the info of the Up to Date program: http://www.apple.com/creativity-apps/mac/up-to-date/

  • HT201442 i have updated my iphone 4s to the new ios 7.1 ,but it stuck on active mode and it needs my account because i used "find my iphone" before ,but the problem is my account is banned by apple i dont know why ,so what should i do ?

    i have updated my iphone 4s to the new ios 7.1 ,but it stuck on active mode and it needs my account because i used "find my iphone" before ,but the problem is my account is banned by apple i dont know why ,so what should i do ?

    You need to update iTunes to 11.1 on your PC

  • Just got a iMac love it but have had problem with iTunes gets stuck at m with syncing its stuck at "waiting to copy" any ideas

    Just got imac love it but have an issue with itunes gets stuck "waiting to copy" do I really need to return phone to orginal setting?

    Remove the song in question from the sync list and see if the rectifies the problem.
    If it does, then iTunes believes the song no longer exists on your drive and that will need to be corrected.

Maybe you are looking for