IMac Froze Up Shortly After Software Update
Hey everyone. We have three Macs within the family, two 21.5 inch iMacs and one MacBook Pro. The iMac that had the issue is the one we've had the longest...it is my mom's and we've owned it since Christmas of 2009. I had advised my mom of the new Snow Leopard update with the addition of the Mac App Store and she updated. We installed the update and had the iMac restart itself. Shortly after it rebooted, my mom had started browsing Safari...to be precise she went to one website (www.hgtv.com) which should have no issues. Upon the time Safari loaded the webpage...the iMac froze up and the bottom half of the large screen display started flashing solid black, as if it was trying to black out. Because it was frozen, we could not access the Apple menu to do a typical restart and ended up having to do a hard reboot using the power button. That fixed it, but just to be on the safe side, I advised my mother to do some basic "house cleaning" and upkeep so I walked her through the process and had her clear history, cache, and cookies in Safari, as well as clean up excess e-mails that she no longer needs. We are not sure what exactly caused this, and I am not entirely certain that it was the software update, which is why I didn't post it in the Snow Leopard thread. I am curious to know what may've caused this, as I've never seen nor heard of a Mac having this kind of an issue. I will continue watching her computer to make sure it does not happen again and any help is greatly appreciated. If it's any consolation, I updated my software this morning on my iMac, long before she did and had no problems. However, my iMac is newer (purchased October 2010).
That's because the volume is too damaged to mount. Depending on how valuable the data is, you should either remove the drive and send it to a recovery service, which will be very expensive as you've been advised, or try one of the software packages that purport to be able to recover data from an unmountable partition. I have no experience with those products because I make backups. Maybe someone else here can make a specific recommendation.
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IMac Won't Boot After Software Update
First off, I'd like to say that this is not my computer, rather a friend's; therefore I don't know a lot of what happened before the install.
So, my friend said that he opened iTunes and got an update message. I asked him if he had ever updated his Mac since he got it (August 2010) and he said no. By the way he explained it, it sounds like when he pressed yes to update, it opened up "software update" and also updated some other things. He was asked if the computer can restart and he said yes.
When the computer restarted, it showed the usual Apple logo and spinning indicator. But, it also showed a loading progress bar. Now, I am not sure how far it went, he said about 50%, but it then shut itself off. When he tried turning it on again, it did the same thing.
Finally I showed up and after seeing that happening over and over, I called Apple. The employee told me to safe boot, PRAM, etc and nothing worked. Then I tried verifying and repairing the hard drive using the install disk but the computer got an error saying something like this: "cannot repair disk, try backing up and reinstalling..." The Apple employee told that the computer cannot be fixed and it either had to be "erased and reinstalled" or to try and get the data saved which would cost "hundreds or even thousands."
Is there any way to fix this? I'd really like to help him save all his pictures, documents, etc. Thank you!
PS: His computer is a 21.5" iMac (mid 2010 model). I believe it was running 10.6.That's because the volume is too damaged to mount. Depending on how valuable the data is, you should either remove the drive and send it to a recovery service, which will be very expensive as you've been advised, or try one of the software packages that purport to be able to recover data from an unmountable partition. I have no experience with those products because I make backups. Maybe someone else here can make a specific recommendation.
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IMac 10.10.3 crashed completely after Software Update - Wouldn't boot
Hi,
My iMac Desktop crashed completely and would not startup after software update. I accidentally clicked on the software update and now the desktop is completely dead. It does boot into "Safe Boot" mode upon click the shift button, in the Safe Boot, the keyboard and mouse is hangs and can't type anything in the username/password. Lastly, I tried command line but can find Crash logs in the CrashReporter as pasted below.
System Software Overview:
System Version: OS X 10.10.3 (14D131)
Kernel Version: Darwin 14.3.0
Boot Volume: Macintosh HD
Boot Mode: Safe
Computer Name: X2
User Name: System Administrator (root)
Secure Virtual Memory: Enabled
Time since boot: 11 minutes
Diagnostic Report:
X2:DiagnosticReports root# cat Kernel_2015-04-13-183008_X2.panic
Anonymous UUID:
ED5DFD2E-7807-4352-1413-690BEDB208AA
Mon Apr 13 18:29:58 2015
*** Panic Report ***
panic(cpu 6 caller 0xffffff80007bfe45): "Process 1 exec of /sbin/launchd failed, errno 2"@/SourceCache/xnu/xnu-2782.1.97/bsd/kern/kern_exec.c:4060
Backtrace (CPU 6), Frame : Return Address
0xffffff83a4b43df0 : 0xffffff800033a811
0xffffff83a4b43e70 : 0xffffff80007bfe45
0xffffff83a4b43ef0 : 0xffffff8000799368
0xffffff83a4b43f10 : 0xffffff80007dc2b1
0xffffff83a4b43f50 : 0xffffff8000336e46
0xffffff83a4b43f80 : 0xffffff800041eeae
0xffffff83a4b43fa0 : 0xffffff800043a40f
BSD process name corresponding to current thread: init
Boot args: -x
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
__HIB text base: 0xffffff8000100000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 1563758911
last loaded kext at 1443586415: com.apple.driver.AppleIRController 327.5 (addr 0xffffff7f81dbc000, size 28672)
loaded kexts:
com.apple.driver.AppleIRController 327.5
com.apple.BootCache 35
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.driver.AppleIntelCPUPowerManagementDriver 218.0.0
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.nke.applicationfirewall 161
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.MojoKDP 1.0.4
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0Thank you for the quick response with the link. Unfortunately, it does not have the exact fix for the process launchd:
panic(cpu 6 caller 0xffffff80007bfe45): "Process 1 exec of /sbin/launchd failed, errno 2"@/SourceCache/xnu/xnu-2782.1.97/bsd/kern/kern_panic(cpu 6 caller 0xffffff80007bfe45): "Process 1 exec of /sbin/launchd failed, errno 2"@/SourceCache/xnu/xnu-2782.1.97/bsd/kern/kern_exec.c:4060exec.c:4060,
I had installed ManyCam long time ago but this was removed from the command line after the first crash this morning. Removing ManyCam, didn't fix the problem. -
Hello, I downloaded an ntfs systemfile from tuxera and used it to convert a usb stick so I could put more than the fat32 4gb on, my Imac froze a while after so I turned it off the on and now I have blue vertical lines on boot up and the a white screen with lots of tine blue symbols after, mouse pointer moves but thats about it.
Have used R and cmd to get a menu up but once I choose one of the four options my mouse is rendered useless and I cant get any further, have downloaded, to another usb stick recovery disk assisstant and am trying to use that in conjunction with the lion option on the previously mentioned screen, computer was responding really slowly and has now frozen on the terms of software license agreement (maybe the last hurdle!) can anyone pleeeeeease help!!!!!??????It's likely that the boot drive is failing, or that there's some other hardware fault. Run the Apple Hardware Test.
Intel-based Macs: Using Apple Hardware Test
Even if the test is negative, you should make a "Genius" appointment at an Apple Store to have the machine tested more thoroughly. -
Ipod touch4g is not detected in pc and itunes after software update
after software update is done. when i connect my ipod touch it is not detected in pc (windows 7) and in itunes please help me anyone.
Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi. Good day to everyone my New iPad with retina display 30 pin connector will not mirror to TV even with divi adapter after software update. Adapter works fine. Or is it a software glitch with IOS 7.04? I've tried resetting and reconnecting nothing seems to work.
That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it... -
My iMac freezes up shortly after startup.
My iMac freezes up shortly after startup. I can't move the mouse or use the keyboard. I have to manually shut down several times before it would work.
Hi patrickbryant,
Thank you for participating in the Apple Support Communities.
If your iMac is becoming unresponsive when you start up, I recommend trying to boot into Safe Mode as well as using Disk Utility to verify your hard disk. You can find these steps outlined at this link:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
Best Regards,
Jeremy -
iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
I don't have Apple Care, what to do? Spend more money and buy a new phone?Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
I myself, two days ago purchased a 2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
SHAME ON YOU! -
Sudden thin white line acroos the top of my screen after software update. Can NPRAM reset help to solve or is it permanent pixel problem?
Try PRAM reset.
Reset PRAM: http://support.apple.com/kb/PH14222
Best. -
HT1338 iphone 3gs cant be activated after software update to ios5
iphone 3gs cant be activated after software update to ios5
What does it say when you look at Settings=>General=>About=>Carrier?
Which version of Cydia is on your iPhone - the one with the black & white
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Hello!
I am having internal camera failure after software updates...first skype couldn't find the camera, and now photo booth also says camera is not connected. Its a brand new MacBook Pro which has been working fine for a month, but after a software update (the blinking message said i had 13 new things to update...you know what I'm talking about right?) all of a sudden Skype couldnt find a camera, so i went to the skype community and tried some things (like trashing skype) but now photo booth says no camera detected, which is weird cause the camera is built into the computer..
Please help!
Thanks
OFirst, reset the SMC:
http://support.apple.com/kb/HT3964
If that doesn't help, then take it to an Apple Store for examination. -
Problem in curve 9320 after software update
Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekharHey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
My computer couldn't find my playbook anymore after software update!!!
After software updated to 1.0.7.3312, my computer couldn't find my playbook anymore.
First couple time it could find normally as like before, few times later it could not anymore!!! LOL.
I tried connect to the other PC either in my office and home several times, exactly same happen again.
Anybody got same problem that I have? Please advice me.
My computers have Window7, 32bit.Please review the knowledge base articles here:
Article ID: KB27424 Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Arabic language disappeared after software updater...
Yesterday night I decided to update my mobile software using nokia software updater to solve a performance issue as mentioned in the website.
I took a full back on my MMC then started the update.
My mobile software version was 1.00.XXXXX and the new release is 4.XXXXXX
The update completed successfully, but after I restarted the mobile I was shoked of the following issues :
- The arabic language disappeared from the phone lagnauge selection.
- MMC requested a passrowd to ulock it !!! while I dont remember that I set a password for it or I may set it once long time back but I forgot it now.
I'm surprized for what happened as I had a discussion last night with my father regarding Nokia trust relation ship .
Please advice how can I solve my issues ASAP.
All my contacts are backed up on the memmory .read this :
/t5/Software-Updates/Language-changed-or-missing-after-software-update-sticky/td-p/265903
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2 -
Missing Apps after software update
how can i move apps to iphone after software update?
Connect to itunes, make sure that under the apps tab that apps are checked to sync, then click sync at the bottom.
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