IMac Frozen randomly for no obvious reason
My iMac has been acting up weird since two accidental power-off 2 weeks ago. The power off was due to a plug fail at my old house and it happened 2 times in 10 minutes. I eventually fixed the plug and made sure that never happened again. But the 2nd power off looked damaging to my iMac since it triggered automatic safe boot, which looked daunting to me.
Now the problems is that my iMac would randomly freeze for no reason when I'm only running an iTunes (paused), IM program and 2 browsers with about 6 gb hard drive space on a iMac 20 inch model with 2.66 ghz CPU.
It doesn't make sense because I only have some web pages and itunes open(itunes not even playing anything), it shouldn't consume so much processing power that it freezes the machine over.
Random freeze means that sometimes it freeze on login, sometimes it doesn't. Sometimes it doesn't freeze for a day but suddenly it freezes next afternoon.
I have one new app installed for anti-virus, the McAfee, not sure if the firewall is doing anything. Also I have my mac's firewall on as well.
Here are the stuffs I tried so far:
1. Restart, boot from CD, repair disk and repair permissions.
2. Restart, reset PRAM
3. Install the snowleopard again on the same disk so it overwrites everything and i update the system once again to the latest version.
4. The mouse is working during the freeze because I can see it moving, just not other process can properly run.
Please let me know if there is any log file on the mac that I can access to further diagnose if this is a software failure or hardware failure. I certainly hope i don't have to replace harddrive and memory for this.
Your computer is a mess probably from a combination of things. I would start first by following McAfee's instructions for uninstalling their software for several reasons. First it's of no value because there are no, none, zero, zip virus's for OS X currently. Next is most antivirus applications create more problems than they solve and third they slow down a computer by taking valuable system resources.
Next I would invest in a UPS, this will help in the event you have power problems again. A UPS allows you to do an orderly shut down in the event of a power failure or major power spike.
After you have done both do a SMC reset, Repair Disk Permissions (again) and restart in Safe Mode to clear some caches. If it still is unstable you will need to bring it into your local Apple Store or AASP to be checked out.
SMC RESET
Shut down the computer.
Unplug the computer's power cord and all peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
PRAM RESET
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Roger
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IMac keeps crashing for no apparent reason
For the last couple of days my iMac has been crashing for no apparent reason. The only thing I have done that is new is to download, install and play Tomb Raider, from the app store. Each time I have has a crash I have run disk doctor and had no disk errors, and only a minor permissions error.
The following is an EtreCheck report, and also the latest crash report. Would appreciate any help I can get.
EtreCheck version: 2.1.5 (108)
Report generated 29 December 2014 19:08:20 GMT+7
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Verified)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:59:10
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk1 : (3 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.11 TB (2.05 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.11 TB (2.05 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
USB Information: ℹ️
Apple Inc. MacBook Air SuperDrive
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Support]
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) [Support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
Launch Agents: ℹ️
[invalid?] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.displaylink.useragent.plist [Support]
[invalid?] com.logmein.LMILaunchAgentFixer.plist [Support]
[running] com.logmein.logmeingui.plist [Support]
[running] com.logmein.logmeinguiagent.plist [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[invalid?] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Support]
[running] com.sophos.uiserver.plist [Support]
[invalid?] com.teamviewer.teamviewer.plist [Support]
[invalid?] com.teamviewer.teamviewer_desktop.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Support]
[invalid?] com.displaylink.usbnivolistener.plist [Support]
[loaded] com.fernlightning.fseventer.plist [Support]
[invalid?] com.gopro.stereomodestatus.plist [Support]
[running] com.logmein.logmeinserver.plist [Support]
[invalid?] com.logmein.raupdate.plist [Support]
[loaded] com.megacloud.helper.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.noiseindustries.FxFactory.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[invalid?] com.parallels.mobile.dispatcher.launchdaemon.plist [Support]
[failed] com.parallels.mobile.kextloader.launchdaemon.plist [Support]
[running] com.slinkware.slinkDaemon.plist [Support]
[running] com.sophos.common.servicemanager.plist [Support]
[invalid?] com.teamviewer.teamviewer_service.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.littleknownsoftware.MailPluginTool-Watcher.plist [Support]
[invalid?] com.parallels.mobile.startgui.launchagent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Slink Application (/Applications/Slink.app)
XMenu Application (/Applications/XMenu.app)
Dropbox Application (/Applications/Dropbox.app)
Alfred Application (/Applications/Alfred.app)
BitTorrent Sync Application (/Applications/BitTorrent Sync.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
XtraFinder Application (/Applications/XtraFinder.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 71 Check version
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
LogMeIn: Version: 1.0.961 - SDK 10.7 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 [Support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Support]
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
RealPlayer Plugin: Version: Unknown [Support]
Safari Extensions: ℹ️
OpenIE [Installed]
Facebook Cleaner [Installed]
Ghostery [Installed]
Dr.Web LinkChecker [Installed]
Search Virustotal.com [Installed]
Translate [Installed]
SPOI Options [Installed]
Awesome Screenshot [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
FUSE for OS X (OSXFUSE) [Support]
GoPro [Support]
Java [Support]
Slink Agent [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 3.11 TB Disk used: 1.06 TB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 40
Oldest backup: 2014-11-07 18:15:55 +0000
Last backup: 2014-12-29 10:55:00 +0000
Size of backup disk: Too small
Backup size 3.00 TB < (Disk used 1.06 TB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% Google Chrome
1% launchd
1% Transmission
0% fontd
Top Processes by Memory: ℹ️
344 MB Safari
344 MB MailTab Pro for Gmail
309 MB mds_stores
206 MB Microsoft Outlook
172 MB SophosScanD
Virtual Memory Information: ℹ️
25.21 GB Free RAM
4.58 GB Active RAM
2.62 GB Inactive RAM
1.94 GB Wired RAM
3.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 06:19:18 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181918_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:17:58 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181758_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:17:19 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181719_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:16:38 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181638_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:14:38 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181438_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:09:52 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-29-180952_[redacted].panic [Details]
Dec 29, 2014, 06:09:45 PM Self test - passed
Dec 29, 2014, 08:14:42 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2014-12-29-081442_[redacted].hang
Dec 29, 2014, 07:43:00 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074300_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:42:23 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074223_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:41:48 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074148_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:41:11 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074111_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:40:36 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074036_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:39:20 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073920_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:38:45 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073845_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:38:09 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073809_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:37:33 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073733_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:36:58 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073658_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:36:22 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073622_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:35:46 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073546_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:35:10 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073510_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:34:34 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073434_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:33:58 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073358_[redacted].cpu_resource.d iag [Details]
Dec 28, 2014, 08:53:53 PM /Library/Logs/DiagnosticReports/com.apple.iTunesLibraryService_2014-12-28-20535 3_[redacted].cpu_resource.diag [Details]
Dec 28, 2014, 08:02:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-200227_[reda cted].crash
Dec 28, 2014, 07:59:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195933_[reda cted].crash
Dec 28, 2014, 07:59:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195924_[reda cted].crash
Dec 28, 2014, 07:58:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195810_[redacted].crash
Dec 28, 2014, 07:57:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195749_[redacted].crash
Dec 28, 2014, 07:53:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195302_[redacted].crash
Dec 28, 2014, 07:52:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195238_[reda cted].crash
Dec 28, 2014, 07:52:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195223_[redacted].crash
Dec 28, 2014, 07:52:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195210_[redacted].crash
Dec 28, 2014, 05:45:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/MailTab Pro for Gmail_2014-12-28-174545_[redacted].crash
Dec 28, 2014, 09:56:22 AM /Library/Logs/DiagnosticReports/InterCheck_2014-12-28-095622_[redacted].crash
Dec 28, 2014, 08:20:22 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-082022_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:19:45 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081945_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:19:09 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081909_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:18:31 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081831_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:17:55 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081755_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:17:17 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081717_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:16:42 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081642_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:11:46 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081146_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:11:09 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081109_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:10:32 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081032_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:09:55 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080955_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:09:18 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080918_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:08:40 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080840_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:08:04 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080804_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:07:27 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080727_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:06:50 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080650_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:06:14 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080614_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:05:37 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080537_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:05:01 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080501_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:01:26 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080126_[redacted].cpu_res ource.diag [Details]
Dec 27, 2014, 09:52:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215210_ [redacted].crash
Dec 27, 2014, 09:52:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215200_ [redacted].crash
Dec 27, 2014, 09:51:27 PM /Library/Logs/DiagnosticReports/Opera_2014-12-27-215127_[redacted].hang
Dec 27, 2014, 09:51:27 PM /Library/Logs/DiagnosticReports/Google Chrome_2014-12-27-215127_[redacted].hang
Dec 27, 2014, 09:51:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215126_ [redacted].crash
Dec 27, 2014, 09:51:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215116_ [redacted].crash
Dec 27, 2014, 09:51:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215106_ [redacted].crash
Dec 27, 2014, 09:50:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215056_ [redacted].crash
Dec 27, 2014, 09:48:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214816_ [redacted].crash
Dec 27, 2014, 09:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214805_ [redacted].crash
Dec 27, 2014, 09:47:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214755_ [redacted].crash
Dec 27, 2014, 09:47:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214745_ [redacted].crash
Dec 27, 2014, 09:45:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214533_ [redacted].crash
Dec 27, 2014, 09:45:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214523_ [redacted].crash
Dec 27, 2014, 09:45:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214513_ [redacted].crash
Dec 27, 2014, 09:45:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214502_ [redacted].crash
Dec 27, 2014, 09:44:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214452_ [redacted].crash
Dec 27, 2014, 09:44:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214442_ [redacted].crash
Dec 27, 2014, 07:30:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2014-12-27-193016_[re dacted].crash
Dec 27, 2014, 07:30:15 PM /Library/Logs/DiagnosticReports/mdworker_2014-12-27-193015_[redacted].crash
Dec 27, 2014, 07:29:05 PM /Library/Logs/DiagnosticReports/Viber_2014-12-27-192905_[redacted].crash
Dec 27, 2014, 07:29:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2014-12-27-192904_ [redacted].crash
Dec 27, 2014, 06:32:36 PM /Library/Logs/DiagnosticReports/Microsoft Outlook_2014-12-27-183236_[redacted].cpu_resource.diag [Details]
Dec 27, 2014, 05:45:37 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-27-174537_[redacted].panic [Details]
Dec 27, 2014, 04:12:07 PM /Library/Logs/DiagnosticReports/iTunes_2014-12-27-161207_[redacted].crash
Dec 27, 2014, 04:12:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2014-12-27-161206_ [redacted].crash
Dec 27, 2014, 11:20:54 AM /Library/Logs/DiagnosticReports/droplet_2014-12-27-112054_[redacted].hang
Dec 27, 2014, 07:39:54 AM /Library/Logs/DiagnosticReports/Tomb Raider_2014-12-27-073954_[redacted].hang
Dec 27, 2014, 07:38:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Tomb Raider_2014-12-27-073849_[redacted].crash
Dec 26, 2014, 08:17:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-26-201703_[reda cted].crash
Dec 20, 2014, 02:33:48 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-20-023348_[redacted].panic [Details]
Last Crash Report
Anonymous UUID: 08B8710D-70AF-18EF-1543-8FCE673E89AD
Mon Dec 29 18:09:52 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff8003b7a49d): "a freed zone element has been modified in zone vm object hash entries: expected 0xffffff8062a4acf8 but found 0xffffff80625eacf8, bits changed 0xfa0000, at offset 0 of 40 in element 0xffffff80625ead20, cookies 0x3f0011568608351c 0x5352142a4c3301d"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496
Backtrace (CPU 2), Frame : Return Address
0xffffff83c4bcb1c0 : 0xffffff8003b3a811
0xffffff83c4bcb240 : 0xffffff8003b7a49d
0xffffff83c4bcb2b0 : 0xffffff8003b79fa1
0xffffff83c4bcb2f0 : 0xffffff8003b78de7
0xffffff83c4bcb420 : 0xffffff8003bc19c6
0xffffff83c4bcb490 : 0xffffff8003bc2e4d
0xffffff83c4bcb4d0 : 0xffffff8004001df0
0xffffff83c4bcb6c0 : 0xffffff8003d44a27
0xffffff83c4bcb750 : 0xffffff8003f35ce2
0xffffff83c4bcb860 : 0xffffff8003f59608
0xffffff83c4bcba30 : 0xffffff8003f59a2e
0xffffff83c4bcba80 : 0xffffff8003d3e6ed
0xffffff83c4bcbbb0 : 0xffffff8003d52005
0xffffff83c4bcbc00 : 0xffffff8003d5fcc7
0xffffff83c4bcbf20 : 0xffffff8003d54f0a
0xffffff83c4bcbf50 : 0xffffff800404dcb2
0xffffff83c4bcbfb0 : 0xffffff8003c3ac46
BSD process name corresponding to current thread: mds
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000003800000
Kernel text base: 0xffffff8003a00000
__HIB text base: 0xffffff8003900000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 41065023422333
last loaded kext at 3960164916150: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f867a3000, size 364544)
last unloaded kext at 106546892171: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f85a9f000, size 2043904)
loaded kexts:
com.sophos.kext.sav 9.2.50
com.sophos.nke.swi 9.2.50
com.logmein.driver.LogMeInSoundDriver 4.1.46f67
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.AGPM 100.14.37
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 267.0
com.apple.driver.AppleHDA 267.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.0.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.4.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleHV 1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferCapri 10.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.AppleUSBODD 3.5.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AirPort.Brcm4360 901.19.10
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.driver.NVDAGK100Hal 10.0.0
com.apple.nvidia.driver.NVDAResman 10.0.0
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.CoreStorage 471
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f16
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: Hub
USB Device: Apple USB SuperDrive
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 23.4Mike,
I have MS Office for Mac and, lately, while I'm using Excel some of my spreadsheets at freezing up and crashing. I just did a report from etresoft, which is below. Do you see what my issue is?
EtreCheck version: 2.1.5 (108)
Report generated December 29, 2014 at 11:36:55 AM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:19:59
Disk Information: ℹ️
Hitachi HDT721050SLA360 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (53.35 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
LaCie d2 THB USB3 3 TB
EFI (disk1s1) <not mounted> : 210 MB
LaCie (disk1s2) /Volumes/LaCie : 3.00 TB (1.96 TB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
EPSON USB2.0 MFP(Hi-Speed)
The Neat Company Neat ADF Scanner
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
WD My Passport 071D 800mbit - 800mbit max
disk2s1 (disk2s1) <not mounted> : 32 KB
Mac Solo Passport (disk2s3) /Volumes/Mac Solo Passport : 1.00 TB (1.56 GB free)
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_netbridge (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_vnic (6.0 11994.637263) [Support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[loaded] com.paragon.NTFS.notify.plist [Support]
[running] com.paragon.NTFS.vendor.plist [Support]
Launch Agents: ℹ️
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.intego.backupassistant.agent.plist [Support]
[running] com.seagate.SeagateStorageGauge.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.intego.BackupAssistant.daemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
User Login Items: ℹ️
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx: Version: 1.0 [Support]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
FUSE for OS X (OSXFUSE) [Support]
Paragon NTFS for Mac ® OS X [Support]
Time Machine: ℹ️
Skip System Files: YES - System files not being backed up
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 445.89 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 118
Oldest backup: 2012-09-02 13:08:25 +0000
Last backup: 2014-12-29 16:39:35 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% NeatScannersICDriver
0% fontd
0% loginwindow
0% AppleSpell
Top Processes by Memory: ℹ️
283 MB com.apple.WebKit.WebContent
150 MB Finder
99 MB Safari
82 MB mds_stores
77 MB WindowServer
Virtual Memory Information: ℹ️
919 MB Free RAM
1.95 GB Active RAM
433 MB Inactive RAM
728 MB Wired RAM
2.04 GB Page-ins
123 KB Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 10:17:38 AM Self test - passed -
I have an imac and ipad. Last night the calendar was erased for no apparent reason. It remains on my ipad. what happened and how can I get the calendar dates back on my imac?
Hello Chisels,
Welcome to the Apple Support Communities. If you want to get content from your iPad to you iMac, there are a few things to try.
First check to the iPad to see if it is syncing with iCloud. To do this, go to Calendar app and click the Calendars button in the upper left hand corner. If it says iCloud, then all you need is to enable iCloud on your iMac if you are running 10.7 Lion or later. That preferences is System Preferences > iCloud, if you are
If on the iPad it says “On my iPad”, the following steps will guide you to get it back your iMac.
First, in iTunes, go to the preferences by clicking in the drop down menu iTunes > Preferences… Go to the device tab and make sure to check the box that says Prevent iPods, iPhones, and iPads from Syncing automatically.
Then follow the steps in the following articles to make a backup and the sync the data.
For backup instructions.
iOS: How to back up
http://support.apple.com/kb/HT1766
This one will assist with syncing your iPad to the iMac.
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Regards,
-Norm G. -
Computer wakes from sleep for no obvious reason
The console tells me this:
11/09/2010 21:36:54 kernel Wake reason = UHC4
11/09/2010 21:36:54 kernel System Wake
11/09/2010 21:36:54 kernel Previous Sleep Cause: 0
11/09/2010 21:36:54 kernel The USB device IOUSBWirelessControllerDevice (Port 1 of Hub at 0x1a000000) may have caused a wake by issuing a remote wakeup.
There are no USB peripherals plugged in. What's going on?Got the culprit!
After a couple of nights where I switched off the mouse on the one hand and the keyboard on the other, I found the guilty party who keeps waking my iMac up: the keyboard. My computer slept all night, peacefully until I manually woke it up this morning.
The night before with the mouse turned off, the same issue kept happening as previously described.
So here is the cure for anyone suffering the syndrome:
Turn off your wireless keyboard (by pressing and holding the power button on the side until the green LED has gone off), then use your mouse to put your computer to sleep, it will sleep undisturbed until you wake it up again yourself. -
IPhone 4 GOES DARK RANDOMLY FOR NO PARTICULAR REASON PLEASE HELP
I'm gonna try this. Because I'm super frustrated. Something scary is happening to my device, I got an unlocked iPhone 4 from the Beverly Center in Los Angeles 3 weeks ago. I'm now on a long business trip in Moscow Russia and all of a sudden my screen statics, a sound of plug being pulled resonates from my iPhone there is some colored lines that slowly engulf the screen and then it goes dim, dark background on the screen but there is a slight light making it all look like the phone didn't shut off, it just bugged out and is now (I guess) just dark. This all happens in a matter of a second.
Then I hold the master restart and get it back working, sometimes after a few tries, because sometimes five master resets still don't bring it back to life, the white Apple over the dark background appears but then the phone is off again without ever coming back on.
Sometimes it happens when I browse FB or I'm on Linkedin, but first it started happening after taking a picture with the Camera (After like using the Camera for almost 3 weeks prior). Every time I took a picture this happened. Then it moved to other programs, like I would turn on the music and same thing would happen, just goes dark-dim. Now its mainly happening while using applications, mainly FB, the ABBYY Card Reader (Camera) and even Virtuoso Piano. Also sometimes when I charge the phone through a plug it always does that the second I plug the cable into the phone. Same thing if I use the USB and connect it to my MacBook Pro (2008) it gives me a box saying "Couldnt connect to the IPhone 4. An involid response was recieved from the device" or something like that. After 5-10 tries it plug in and the iTunes syncs it and it works fine. I mean *** is going on, I couldnt buy and factory unlocked iPhone from the US for 6 months, and when I finally was back in the US and had the chance to do it, this CRAP happens I FEEL FRUSTRATED AND DEPRESSED ISNT THE IPHONE 4 SUPPOSE TO BE the toughest and most reliable phone ever to hit the planet? Why is this crap happening to me while I'm away?
PLUS THEIR SALES REP AT BEVERLY CENTER SHAWN MCDANIEL LIED TO ME by TELLING ME THAT THE APPLECARE+ (Which I purchased for an extra 100) will take care of even 2 trade in if (PRECICELY CRAP LIKE THIS) something happens to it. THATS PRETTY MUCH WHAT HE SAID, and then when I told him that I'll be in Moscow, OH SURE THEY HAVE A REPRESENTATIVE AND APPLECARE+ IS WORLDWIDE.
So then I call Apple Care, both the specialist and the supervisor sound like kids who were given a superjob. They don't sound like intelligent techy people and soon I understand why. Long story short, I got no clarify wether there is an official Russian Apple representative or not, I wasn't offered mail-in repair, I was only told that looks like the nearest Apple store to me is in Poland or London so I should have someone fly there (that means I won't be with my contact book for at least a week or two) or go there myself (thx I just got an $800 phone and I should get another 300-500 EURO ticket to London just to make the iPhone purchase complete) ***.
(For those who enjoyed reading so far read below, if this information is enough for you to help clue me in I'd appreciate it, if you want to read more interesting stuff read below).
Wait I can't make the story short I have to tell you - so the first lady sounds like a 16 year blond from the heart of Hollywood, and she tells me to do a backup, doesnt tell me how I should transfer my contacts that I had transferred into my phone from my old Samsung galaxy, xfer them into my MacBook at which they've never been. We did a full restore after saving a backup (hoping that my contacts would stay in tact) , then we found out the restore didnt fix it, as I went and took a picture this thing happened. Then I said the heck with it I need my old backup with the apps and my contacts, so I initiated that backup and then the contacts didnt xfer in, and I was shocked, literally, 1500+ contacts destroyed by Apple. So then she passed me on to her supervisor who was the one who didnt tell me anything substantial except simple troubleshooting procedures. He told me to go into a Russian iPhone Reseller and it will be at their full discretion wether they would exchange my phone for a new one or not comply to AppleCare since apperantly it doesnt work with them and nearest apple stores are in London or Poland. So whatever, I then afrer finishing my exactly (Skype call)
11/5/11 4:52 AM Call Ended 3 hours 12 minutes 39 seconds, I, saddened, saw that in my iTunes backups I have two more backs from an earlier time, so I backed up to one of those and it xfer everything the contacts and apps! It was just enough time for me to download ExcelContact and e-mail my contacts to my gmail before this thing started happening again. My phone works now, but this thing happens now every few hours randomly and I'm outraged.
Please if anyone experienced such a problem and could help me fix this, please help me.
Thx
P.S. I used the phone fine with ATT for a week in US when I bought it, then I used it fine for 2 more weeks here in Moscow with MTS GSM. I dunno wether my phone is CDMA or GSM? =.="Thanks for the the information Tyler. I'm still in awe, I heard that if an LCD is over heating or the phone is over heating, there would be a warning message telling me that the device is over heating, not sure how true is this?
Nah I never dropped it yet, its too fresh and precious to me but the funny thing is no matter what care I took since the three weeks that I've had it, it still developed this problem. -
Apache httpd dies for no obvious reason.
( Oracle 9iAS on RedHat 6.2 w/ /usr/local/jdk1.2.2/bin/java -version
java version "1.2.2"
Classic VM (build Linux_JDK_1.2.2_RC4, native threads, sunwjit))
Once in a while the HTTP listenneer dies giving the below entries in the error log file.
First there are alot of these, which is normal:
[Fri Mar 3 10:02:56 2006] [debug] opm_ew.c(253): OPM: EW enters process monitoring loop
[Fri Mar 3 10:02:59 2006] [debug] opm_ew.c(253): OPM: EW enters process monitoring loop
Then something bad happens and the HTTP listener decides to exit:
[Fri Mar 3 10:03:01 2006] [info] OPM: EW is exiting with sig=1073929500
Then it starts killling the child processes (which is too normal):
[Fri Mar 3 10:03:03 2006] [warn] child process 16997 still did not exit, sending a SIGTERM
[Fri Mar 3 10:03:03 2006] [warn] child process 16998 still did not exit, sending a SIGTERM
etc..
I've reviewed the access log file for suspected entries. For example if a client somehow called a buggy app I should see the same call in the access log before it dies but I can't find any reasonable pattern.
The HTTPd dies a couple times per 24h, the system resources are not heavily utilised.
Any info on this would very appreciated, thanks.
Rgds
/PLYou can check for issues caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Why does my new iMac keep freezing for no apparent reason?
Why does my new iMac keep freezing? This usually happens when it is not being used and is particularly frustrating when I do need to use it and ahve to switch off and then on again and wait for it to reboot.
I am not computer literate so keep any answers as simple and idiot friendly as possible. I treat it like a car. If I put in the key and turn the ignition on and the enginesprings into life I am content. If not.............. well!In order to provide any help we need to understand a little bit more about the problem you are experiencing.
You indicated the issue occurs when the sytem is not being used. Does this mean that you stop working on the system and the system 'goes to sleep' where the screen goes black, but when you need to wake it back up by pressing keys on the keyboard or clicking the mouse the system doesn't wake back up? To test for this issue open the System Preferences and click on the Energy Saver preferences. See the 'Computer Sleep' slider to the far right 'Never' setting. You can set the 'Display sleep' setting to any number you prefer. With these settings see if the issue still occurs and let us know the results. If it resolves the issue then give Apple a call and let them know you are unable to wake the system when it goes to sleep. You shouldn't be having that issue. -
Neo4 board: alarm going off when booting up, for no obvious reason?
Hi,
I have a Neo4 Platinum with a AMD 3200+ / 1024 MB TwinMOS / ATI X800XL.
When booting up from cold, the Neo4 starts to beep. (comes out of the "MSI CoreCell" I think, the standard beeper is detached)
The alarm stops suddenly when the WinXP loading screen appears.
Everything is working fine, no malfunctions whatsoever. I would just like to stop my PC from waking up all of my house whenever my Neo4 boots up.
Any suggestions?
Thanks!Thanks for the replies so far.
I took a look at the PC Health overview in my BIOS, and it states the following:
System Temp = 42°C
CPU Temp = 48°C
System Fan Speed = 0 rpm
CPU Fan Speed = 1622 rpm
Northbridge Fan Speed = 7850 rpm
CPU VCore = 1.42
+3.3V = 3.34
+12V = 11.97
+5V = 5.10
Nothing dramatical there I think..?
There is no value flashing, and no obvious culprit as you suggested, bassmadrigal.
SAB, where can I change the "low rpm" settings for my CPU fan? I am not sure if I can adjust the speed of my CPU fan, but I will take a look.
Anyways, is there no way to simply shut off that annoying alarm? Everything seems OK, there should be no need for screwing with everyone's nerves in this household -
Late 2009 iMac is failing. No obvious reason - help!
My late 2009 iMac has been getting slower and slower in last few months and is now practically dead. I've checked everything (Ram, CPU, rogue processes) and can see nothing obvious. I have 1.8GB free RAM, CPU never looks busy in Activity monitor. I upgraded to Mavericks on hope it would help but nadda.
I keep getting the waiting ball appear when I try to do things. Sometimes I get an hour of undisturbed bliss, then relentless waiting with every click. When I restart the machine it is always at its worse, till about 2-3 hours later when the iMac seems to have settled and I can actually do a few things without prolonged waiting.
I tried to reinstall Mavericks to see if that worked but the reinstall failed at the last minute, leaving me back where I started.
Full system details of my machine are:
Hardware Information: ?
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information: ?
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 3:1:52
Disk Information: ?
ST31000528ASQ disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (597.53 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ?
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.9.2) Support
[not loaded] com.novatelwireless.driver.3G (2.1) Support
[not loaded] com.novatelwireless.driver.3GData (2.1) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) Support
[not loaded] com.option.driver.Option72 (2.15.0) Support
[not loaded] com.option.driver.OptionHS (3.26.0) Support
[not loaded] com.option.driver.OptionMSD (1.21.0) Support
Startup Items: ?
GT Network Tuning: Path: /System/Library/StartupItems/GT Network Tuning
NMPCCardDaemonVMC: Path: /System/Library/StartupItems/NMPCCardDaemonVMC
NMPPPMonitor: Path: /System/Library/StartupItems/NMPPPMonitor
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.sonos.smbbump.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.hp.help.tocgenerator.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] Internet Everywhere
User Login Items: ?
iTunesHelper
Dropbox
SPanel
HPEventHandler
Internet Plug-ins: ?
Flip4Mac WMV Plugin: Version: 2.3.2.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 9.5.5 Support
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Silverlight: Version: 3.0.50106.0 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support
MediaLink Support
Rapport Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 374.22 GB
Destinations:
My Book [Local] (Last used)
Total size: 931.36 GB
Total number of backups: 170
Oldest backup: 2011-04-30 15:38:33 +0000
Last backup: 2014-08-24 20:16:22 +0000
Size of backup disk: Too small
Backup size 931.36 GB < (Disk used 374.22 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
2% WindowServer
1% mds_stores
0% fontd
0% AddressBookSourceSync
0% mds
Top Processes by Memory: ?
254 MB firefox
123 MB com.apple.IconServicesAgent
115 MB mds_stores
102 MB Finder
90 MB WindowServer
Virtual Memory Information: ?
1.80 GB Free RAM
1.46 GB Active RAM
222 MB Inactive RAM
535 MB Wired RAM
417 MB Page-ins
0 B Page-outsUn-install Trusteer. Known trouble maker.
Trusteer Rapport Uninstall
Activity Monitor - Mavericks
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy -
IPhone 4 becoming completely unresponsive for no obvious reason.
My iPhone had been charging overnight with no previous problems ever encountered since i first bought it just over two months ago.
After checking the time on it (apparently working fine), i got up half an hour later putting the iPhone in my pocket.
WHen i next checked it, it had become totally unresponsive and seemed to have completely died.
It had definitely been fully charged and plugging it in to a charger has no response.
Plugging into a computer also has no response.
Attempting to reset by holding down sleep+home for ten seconds also carries no response.
Very frustrating and and i would be very grateful for any help recievedOchman, the same issue happened to me, simply hold down both the home and power buttons for 10 seconds then release the power button while still pressing on the home button. The apple logo should pop on screen and the phone should start loading again.
-
ITunes will not open - for no obvious reason!
Yesterday morning iTunes stopped opening on my computer. I downloaded the new version a few days ago but I'm pretty sure I had used it since then and that it had worked. My computer seems to think about opening it, as it makes all the usual computing noises, but then nothing happens. I've tried re-installing it too, which apparently seems to work OK, except it still won't work! Any suggestions? Ta, Rob
When I click to open it, my pointer turns to a small pointer and a small hourglass together for a few seconds. My computer makes the usual noises it makes when opening something, only for slightly longer. Then the normal pointer returns to normal and nothing has happened.
I tried pressing ctrlaltdelete to see what's going on, and there are processes labelled as "iTunesHelper.exe" and "iPodService.exe" running, should I try closing either of those, or are they not to do with this? There is no mention of iTunes proper itself.
Quicktime opens just as usual and works fine.
I had a look through the link you offered but I don't think any of the suggestions applied to me. I appreciate your efforts!
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