IMAC G4 pink screen of death!

There have been many posts regarding monitor failures on G4 (flat pannel) iMacs. We experienced two rounds of it. At first, I thought I corrected it, but it appears that the "solution" was just an intermittent return to normal operation.
There are two reported problems: The first is a complete failure of the backlight, which renders the screen black, but readable by flashlight! The second is a change in the monitor colors.
Our problem is the latter - when booted normally, the screen is a pink hue. Blueish tints seem to be present, but I wonder if this means that green has completely failed in the monitor? I've done some trouble-shooting. The bug does not appear to be software related. When booting in a text mode (i.e. single user) the screen is red instead of black and the text is white. When booting into open firmware the text is red on white.
An external monitor works fine. Does this suggest that it is not the video card or main logic board? It is either in the monitor or something between the monitor and CPU. I inspected the monitor connections - they seem to be seated fine. I have not opened the CPU to check connections there.
I like Apple products when they work. But there are three problems here: a defective product, a limited supplier of parts, and poor technical service on the part of Apple. I can't afford to "fix" a computer for $1000 with a main logic board replacement when it cost me $1200 to begin with!

Yesterday my iMac G4 took a powder with the "pink screen of death" when I woke it up from sleeping. At first I thought it was odd that it would have a pink hue on Valentines Day, but my iMac G5 was fine. I have 10.4.4 and Sophos AV installed on both. I never move the computer (ever) and I have it in an area with good air flow.
So I look it up on the support to no avail. I found some links in the outside world to forum posts that are now missing (deleted). So I just decided to view the posts one-by-one on here and there has to be several dozen different threads started.
My machine is less than three years old, but I didn't RTFD on activating the warranty so therefore I am SOL on getting it fixed through Apple. I talked to an old workmate who is the IT Dir for a school running 500+ iMac G4 (and G5). He told me that he has had close to a dozen failures in the past two months. His Apple support has been poor, in his opinion, but he was able to get them fixed under warranty. He did however, tell me how to fix it, and pointed me to some web articles.
So I tried the fixes on the monitor cable and it appears to have worked for now. The video cable didn't look loose to begin with but pushing it down harder seemed to do the trick. Buying the Heat Sink Compound, an important step, was easy as most Radio Shacks carry it for under $3USD. I doubt that most people would be able to pull this repair off themselves though.
My point is that this does seem to be a widespread issue and I can only hope that Apple does the right thing. I know they have extended repairs past warranty expirations in the past and think they should consider doing that here to save people the hassle of doing it themselves or having some repair shop botch it for $$$.

Similar Messages

  • Pink Screen of death

    Hi i have a question is it problem with my vga to get pink artifacts on screen? or is it drivers problem?
    must return it to resseler? or must wait?
    MSI support to return it and replaced? and if its drivers problem how much long must wait because i see alote of people having same problem
    thnx

    Quote
    is only drivers problem or is hardware must change my card or waiting to fix it?
    plz can answare me some admin?
    i had a same problem as you ,faced with pink screen of death when had been watching youtube flv or working with autocad i tried to change driver from 296.1(it have tedius problems with 560 ti) to 301.42(2 days ago released) and silly pink have gone
    i recommend you to change driver version and use this :http://www.geforce.co.uk/drivers
    for more guidance post your system specification and os ,vga driver version u are using to make a clear sight for helper
    when this freeze pink, appears?
    is it occasional or habitual?

  • IMac 27" white screen of death

    Hello.
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    I'd like to hear any help.

    Well, I'm sure that the Apple service who performed the work would have a warranty? I would be contacting them immediately and tell them to fix the problem without cost to you.

  • Blue screen of death with HDD Hardware Test error on iMac HELP!!

    My iMac is not starting up.  It just get the blue screen of death during startup.  It is a 2.66 mghz duo with 2gb 800 ram.  I was able to get the Hardware test to run and got an error of 4M0T/2/40000004: HDD-1560.  I am assuming it is an error with the internal hard drive since I have nothing else hooked up to the mac other than the keyboard and mouse right now.  Does this code mean my hard drive is completely shot?  Any help would be appreciated.

    4M0T/2/40000004: HDD-1560.  
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    What do you do to get a CD stuck in an iMac out? Especially when the iMac is in the grey screen of death mode?
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    Someone please help... I'm going insane.

    Hi I am having the identical problem with my 24" intel iMac 2007..... Did you ever figure out what the problem was? I'm on round 3 now and with a completely blank grey screen and it won't start up from the disk 1.. I also have diskwarrior and techtool pro as well as the osx leopard and snow leopard disk... The HD is new.. Replaced by apple 3 months ago.. Don't know the cause the first time this happened about 9 months ago.. 2nd time, 6 months ago it never rebooted from the office for mac 2008 critical update... Did a clean install after backing up to TC... Took it to apple replaced HD even though it appeared ok, they checked all hardware and I ran techtool pro daily ever since. Last week software update had several updates avail. Office for mac being one of them.. I updated and have never booted since.. . I swear to never ever use another Microsoft product as long as I live if I can just fix this once more... Help me please

  • White screen of death - iMac OSX Lion

    I upgraded my 2007 iMac to Lion and after a few days of perfect running the think locked up.  When I forced the power off and back on it seemed to be booting fine (chimes, apple logo, disk spinning up and I could hear the drive head seeking) but then it froze up in the "White Screen of death" (WSOD).  It was complete lockd up again, and nothing would bring it back.  I had to reboot again.  And again.  Everytime it seems to be ok, but then locks up after it the screen goes white. . I did command option , p r keys with three chimes. I have unplugged it and let it sit.  I disconnected all periferals.  I reset the SMC.  I booted into Single User mode and used unix commands to check the HD.  No errors found.  I disconnected my wireless Time Capsule.
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    RATS!
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  • 2007 intel based iMac has the white screen of death with the mouse visible?? WHATSUP

    My 2007 Intel based IMAC has the white screen of death with the mouse cursor as the only visible item.  What is up with this?  Is this the equivalent of the windows blue screen of death?
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    Read the "More Like This" thread links located at the bottom left of this page.

  • Having an intermittent issue where my iMac blanks out on me. On restarting I get bands running down the screen with pixels jumping around, then the white screen of death and nothing... Wouldn't restart all weekend, now fine..? any ideas whats wrong?

    Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3

    If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
    Genius Bar Reservation US
    Authorized Service Provider

  • Help needed-white screen of death while attempting to migrated files from imac to macbook

    Using the migration program on my macbook (about a month old), I rebooted my imac (about a year old) while pressing down the 't' key.  Instead of rebooting and bringing up the firewire symbol, I got the white screen of death.  Thankfully, I have gotten the imac working again (except I can't get it to recognize my wireless mouse)…but am afraid to try the migration app again for fear of having the same problem and doing irreperable damage......any suggestions for what went wrong the first time and what I should do differently?  Also, any ideas on how to get it to recongize my mouse? It has recongized my keyboard with no issue.

    Download at www.memtestosx.org
    Power on your MBP while holding down the Command and S keys to force Mac OS X to boot into Single User Mode. Once you see a black screen with white text, you can release the key combination. After all the system logging is done scrolling past, type 'memtest all 2' (without the quotes) to test all memory two times. Two passes should be enough to detect any blatant problems, but I wouldn’t hesitate to let it run for hours on end if I suspected an intermittent memory problem (memtest all). When complete, you should be greeted with “All tests passed” if your RAM is in good condition. If your system locks up or freezes indefinitely during the test, you may have a bad memory module on your hands.
    (above taken from www.command-tab.com)

  • IMac won't boot! (gray screen of death?)

    Hello,
    I just had a kernel panic on my main iMac computer, so I had to restart it...
    When it logged in automatically, it restarted again (by itself)...
    Now, once it booted, I'm staring at the horrendous Gray Screen of Death/Doom...
    No apple logo, no loading wheel, nothing... just a blank gray screen.
    Please help! I have no idea how to fix this!
    Thank you. All help is greatly appreciated.

    Hi mik.e245
    Pop in the Install Disk 1 that came with your iMac and run disk repairs as described in the articles below:
    http://kb.wisc.edu/helpdesk/page.php?id=3810
    http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1018.html
    Not always, but many times Kernal Panic's are associated with a ram issue's. If a ram module was recently added it may have become partially dislodged/unseated and needs to be reseated.
    If your still having trouble run the Hardware Test from the same install disk as per this article.
    http://docs.info.apple.com/article.html?artnum=303081-en
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  • Imac crashes after 3 weeks!!!!  White screen of death-- Hard Drive died!??

    Good day fellow Apple-minded,
    bought my missus a 27" Imac with a 1TB hard drive in the mighty United of States,just the other day.
    I have become quite an Apple fan recently........mainly based on the high reliability compared to the products from Bill Gates and his henchmen.
    HOWEVER, I was less impressed when the white "screen of death" appeared the other day while trying to boot up. It was night, so I spent a good few hours in this forum, trying to look for a solution.........before finally surrendering to bed.
    The next morning to the Mac-doctor and he confirmed--> the Hard Drive--> R.I.P.
    After 3 weeks only!!
    Luckily it will be changed under warranty etc, but still--> my question is: how common is this for the Imac?????
    FYI: I flew the Imac out of the States, checking it in at the airline desk--> booboo??
    Thanks,
    MXP 150 Patriot

    IMO, mere coincidence. Mechanical and electrical things break. When, no one knows. For HDs, normally within the first couple of months and then years later at their end of life. Since it's being replace under warranty, don't worry.

  • PINK SCREEN ON 27"IMAC

    When I first start up my Imac 27" the screen has a pink tint that later in the day disappears. 

    This is either a graphics processor issue or a display issue. Either way, it is a hardware issue for which no online troubleshoot exists.
    To test, however, the next time it occurs, take a screen shot. If the distortion appears on your screenshot, then the problem is with your graphics processor and you to get your logic board replaced. If the distortion does not appear on the screenshot, then the issue is with your display and you need to get your display replaced.
    Best of luck.

  • My 27" Imac (A1312/EMC2390) keeps shutting down unexpectedly with no warning or "screen of death". I replaced the power supply, reset the SMC, and zapped the PRAM, but the problem continues. Can anyone help me?

    My 27" Imac (A1312/EMC2390) keeps shutting down unexpectedly with no warning or "screen of death". So far I reset the SMC, and zapped the PRAM. I even replaced the power supply but the problem continues. My error and system logs seem unhelpful too. Can anyone help me out?

    You can get a shutdown like that if the computer gets too hot. Make sure the air intakes on the bottom and the exhaust vent on the top are clean and are not blocked by something in your workspace like papers or the back of the computer being too close to part of the furniture. You need a good six inches (15cm) of clearance between the exhaust slot and other objects or surfaces.
    Anti-virus/internet security software, especially the "pay for" kinds, can increase operating temps. So can third-party backup software furnished with many "name-brand" external hard drives.
    Fan motors and/or temperature sensors can fail. If you have the original grey disks that shipped with your iMac, find the on that has Apple Hardware Test (AHT) and run it. If you have a failed heat sensor or fan motor, it will detect it with an error code containing "SNS" if it's a bad sensor or "MOT" if its a bad fan motor.
    AHT instructions here:
    http://support.apple.com/kb/HT1509
    Also see if your iMac 27 falls under theis Apple Repair Extension Program:
    iMac 1TB Seagate Hard Drive Replacement Program

  • How do you solve the so called "Black Screen Of Death " On an iMac Intel 27" EMC 2309 and 2374

    According to various forums I've visited , this is very common issue that Apple has not addressed. I've read that it could be a logic board issue on the graphics card or a LED driver board issue or even a temp problem. My friend just got this issue resolved on her MacBook Pro but it cost her $500 to have it taken care of. This problem is making Apple look very bad in the eyes of it's customer's. I won't post some of the negative comments I've come across on these forums as a result of consumer frustration with Apple not taking care of this. Let's just say it needs to be addressed. Oh and the " Black Screen Of Death " is what people are calling it, not sure of the official problem name but it's an intermittent tendency of the display to go completely black while the OS is running fine.

    http://osxdaily.com/2014/11/22/fix-macbook-pro-booting-black-screen/
    http://knowhow.com/article.dhtml?articleReference=1100&country=uk
    http://www.imore.com/black-login-screen-your-mac-heres-fix
    I wasn't aware of this problem - for the various fixes. Nice info to know.

  • Blue Screen of Death in Windows

    Hello,
    I am getting the Blue Screen of Death about once a every few days. My iMac does not do this. Please help. My HD is defragmented. I have Windows XP Home.
    Thanks!

    Having same problems on Windows XP SP3 on my MacBook. Both Mac OS X and XP are up to date. I'll admit I haven't defragmented in a while, but I haven't been using it that long and I don't do much heavy stuff on it so I didn't think that'd be an issue(??). It'll do it without warning, normally a blue screen almost immediately followed be a reboot; sometimes it's a screen-freeze instead. It only started a month ago and when it happens, it's only on XP and every few days, but I've lost work because of it and it's driving me nuts!
    I'm sorry I'm not awfully technical, but has anyone got any ideas? Would reinstalling Windows be a good idea and if so how would you do it?
    Thanks for any help!
    Mike

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