IMac G5 G1 Recall

Last December the recall for the following problem ended.
"The iMac G5 Repair Extension Program for Video and Power Issues applied to first generation iMac G5 computers that had video or power-related issues as a result of a specific component failure."
I have that problem now. What was the "specific component"? And where do I get a replacement since I'm out of warranty and missed the expiration of the recall?
Thanks!
--Ted

Ted,
-related issues as a result of a specific component failure
It would help to know the exact model, size and speed you have as well as the exact symptoms of the failure.
The "specific components" involved are typically electrolytic capacitors (of the "capacitor plague" http://en.wikipedia.org/wiki/Capacitor_plague) or failure of the GPU itself.
You'd need to identify if the logic board or the PSU had failed. A good reference is here:
http://www.jimwarholic.com/labels/iMac_G5.php
If the logic board seems fine and the PSU seems the problem a hacked ATX would verify that diagnosis. Re: my earlier posts.
Richard

Similar Messages

IMac 1TB Seagate Issues (on iMacs outside of recall)

Hello, has anyone else had issues with their iMac that came with the 1TB Seagate, but their serial number is not covered under the recall program? My iMac, which is 1 and a half months outside the warranty period has a failing Seagate drive, but my local Apple store insists there there are not any problems with the 1TB Seagate drives that shipped in my iMac model (27 inch 2.8 GHz i7), which I find hard to believe. Has anyone heard of Apple expanding their coverage of the 1TB Seagate recall?
Thanks,
Brandon J.

Yes also, I have a late 2009 model 27" and noticed last week that my Seagate 1TB ST31000528ASQ hard drive status is failing. Here are the steps I have taken to this point. First I started looking at the support discussions and took notice of all the problems with this hard drive....... Second I did not purchase the Apple Care Plan because I thought I was purchasing a product that would not have problems such as this, what a mistake.. So I called two Apple Authorized service providers here in Florida first one told me I would need to bring my machine in and they would look at it and charge me $50.00 to give me a price for installation of a new hard drive, second one I called told me that they were now being recertified by apple and couldn't work on any products until certification complete but he did tell me should cost about $200.00. So then went to the local apple store to visit a genius because they won't give you a price on the phone.... their cost $266.14. I asked for the breakdown and was advised 40.00 labor and 226.14 for the hard drive. I said are you kidding you can get a 3TB for that cost? So end result.... Have ordered a Seagate Barracuda 1TB hard drive for $110.00 and will get a fan utility to make sure the fan operates like it should. Everyone is asking the same question over and over again.......Why isn't Apple covering all these bad hard drives. I have only had my Imac since 12/2010. This is a prime example of being exploited as far as I am concerned. Propriety firmware to operate the fan so causes bunch of other junk to deal with and the purchase of a new hard drive after 20 mos? I have a sour taste in my mouth from the apple right now.......... Will be installing the hard drive ourselves with the help of ifixit. Kinda sounds funny ! Guess I'm just ranting, however the apple genius guy said we can't cover everyones hard drive "they can go out anytime" So why are all these people posting the same exact model of Seagate?

Trouble bootin,but imac model is not the same mentioned in repair program

i have a rev a imac g5 which has started to display problems stated in in the extension program for the imacs(intermittent shutdown and now not powerin up),the emc no. is not 2056(its 2008) as stated
i had given my imac for another recall previously,is it possible ,the change made previously makes it applicable for this recall
this is the extension program i had given it previously
http://www.apple.com/support/imac/repairextensionprogram/
and this is the one showin the same symptoms i have
http://www.apple.com/support/imac/powersupply/repairextension/
Thanx
Georgy

For the Rev As, the determining factor is the serial number, which you will find in About this Mac, under the blue apple in the menu bar. It may be, that because of your previous repair, your logicboard was changed, in which case, no serial number will show - look at your bill of sale to find it, and then see if the number is covered.
Please post back,
Miriam

Safe to purchase an 27" iMac

I'm the owner of a MacBook Pro and an ancient QuickSilver machine, and I'm considering finally replacing the Quicksilver. I would like to replace it with a 27" iMac, but I recall hearing numerous stories about yellowing of the screen and receiving cracked screens when they were first released. After looking over some of the posts on this site I see folks posting about several other (what I would consider) unacceptable hardware behavior, so I would like to ask if it is now safe to purchase a 27" iMac or should I wait until the next generation come out?
Thanks for any insights, opinion, and feedback...

I suggest buying one at an Apple Store or retailer and checking the unit out before leaving with it. There is a web page with a test pattern you can check for the yellowing issue.
http://macosg.me/2/43
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
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How much external memory is necessary for a IMac desktop that has 4GB? I have a 500gb external hard drive and the computer is saying it is full.

My Imac has been recalled by Apple to replace the Seagte 1TB hard drive. I was told to back up my computer and I have a 500gb external hard drive. The computers memory is 4gb. why is my 500 gb external hard drive not enough space?

Your backup drive has half the capacity of the internal drive. Depending on how much of the iMac's drive is full, the external drive may or may not be sufficient.
It is like trying to pour the contents of a gallon milk carton into a half gallon pitcher. You may be able to pour the entire contents into the pitcher - but not if the milk carton is more than half full.

Reformatting an iMac

I purchased a used iMac to replace my faithful eMac. When I powered it on, it has an administrator profile that I do not know the password for. I would like to reformat the iMac so that the name of the Admin is me as well as manage all installations (which require password as Admin).
I have an install DVD for Mac OS X Tiger.
What do I need to do this?
How can I move my eMac info (data and files) over to iMac? (I recall a wire between the two was fast and easy)
Is there a faster way to do this instead of complete reformatting?

You need to one of these:
• Call AppleCare, and give them the serial number for the iMac. They will send you replacements of the original discs that were shipped with the iMac and which should have been included by the seller. Apple will charge you a small fee. If that iMac shipped with Leopard (your profile says 10.5.1), then you can't install Tiger over that.
• Go to any store that sells Apple software (or shop online) and buy Snow Leopard, which your iMac can run. The $29US for Snow Leopard is probably about the same as the fee Apple will charge to replace those original discs.
Once you have the install disc, either the system discs or SL, do an Erase and Install on the iMac, and use Migration Assistant to move your data. It can be done via ethernet cable or FireWire.
You DO actually want to do the reformatting, and you should every time you by used computer. Yes, the seller was probably a good person and didn't leave any nastyware behind, but it always is better to start from scratch.

Iphoto 11 on MT Lion can not find my iphoto library after a a hard drive replacement and restore from time machine...HELP

I have an iMac with the recalled seagate drives and I have everything backed up on Timecapsule and on Carbonite. I also copied all my photos to a file prior to having the hard drive replaced. The merge back to the mac worked well except that now iphot can't locate my library. In iphoto 11 they moved it out of the pictures file and it is hidden. Does anyone know how to find it so I don't have to reorganize 20,000 pictures?
Thank you!

In iphoto 11 they moved it out of the pictures file and it is hidden.
They didn't, I'm afraid. The iPhoto Library is still stored in the Pictures Folder by default, and it's not hidden.
Can you see it in Time Machine?

Pre-installed Windows Media?

Does the iMac (10.5.1) come with any Windows Media programs/files, etc. pre-installed? This question is asked because TechTool Pro 4.6.1 identifies minor problems with files in this area. I installed Windows Media upon the first day of using the iMac, and I recall that the installation didn't proceed smoothly --- and I'm now using RealAudio Player. I'd like to uninstall all files/programs related to Windows Media (and possibly attempt reinstallation from scratch at some later date).
What I'd like to know is if any of the Windows Media files should be left on the HD.
Does typing "media" in the Finder "Search" identify all that is associated with Windows Media?

The Mac doesn't come pre-installed with anything Windows Media related, no.
In fact, Windows Media Player is no longer supported (or even distributed) by Microsoft. It's not a universal binary either. They provide a link so you can get Telestream's Flip4Mac for free. I'd recommend trying/using that rather than using WMP or Real -- go to the WMP site and you'll see a download link.

Apple left out support for 802.11i, secure wireless networking WAP2

We just bought this iMac from Apple in July, and I'm very unhappy that Apple designed the AirPort networking for one generation earlier security with wireless networking.
The 802.11i standard, which supports very secure WAP2 without the need for a Radius Server (I believe 802.11i refers to this as personal mode) was adopted by the IEEE in 2004.
Apparently, 2 years isn't enough time for Apple to get the correct chipset into the computer. This system supports the earlier standards only, WAP and WEP. To achieve the newer standard requires a different chipset in the AirPort hardware. Apple supports 802.11i in the stand-alone AirPort gateways, and may support it in the newer Intel Core 2 Duo systems as well. Grumble, grumble, grumble.
For Apple marketing and customer support folks reading this, I'd appreciate your thoughts and suggestions on fixing this.
iMac Intel Core Duo 17" Mac OS X (10.4.8)
iMac Intel Core Duo 17" Mac OS X (10.4.8)

"I can find no indication of an Apple AirPort product that says it is capable of WPA2"
mrwheels,
You sound like someone looking for an argument. I'm not sure what the relevance of your statement really is, and I've also never heard of 802.11i. The only standards I've heard of are "b" and "g," not "i." Why don't you fill me in, as I've been using WPA2 since earlier this year? I believe my system automatically updated to it from WPA during one of the software updates, I think it was 10.4.6 in April, as I specifically recall having one iMac that was encrypted with WPA while another had WPA2. There was some sort of temporary issue that occurred with that setup, but, unfortunately, I can't remember what it was, since it lasted such a short time (the few minutes until I installed the update on the second iMac, as I recall).
Since the update was not a problem for me, the job of reading the update read-me's to determine exactly when it occurred will have to fall to you. In addition, if you look back at these discussion threads during the time from Jan to April, you will see that there were a goodly number of users who were having severe AirPort connection problems with their Core Duo iMacs. I wasn't one of them. They ALL reported having their problems resolved with the installation of the 10.4.6 software update.
I am using WPA2 on my four 20-inch Core Duo iMacs [purchased at three different times from two different Apple sources] as well as my G4 iBook and other Macs. They have been using WPA2 on both an AirPort Express base station network, and, at a different location, on an AirPort Extreme base station network, both of which are more than two years old. No matter what Apple's printed materials disclose, WPA2 is in fact supported.
"Apple is selling products that are 2 years behind in supporting a critical wireless security standard"
Based on what I've stated, and the fact that there are many Discussions members also using WPA2 with their AirPort base stations, that is baloney:))
Message was edited by: myhighway

How long does it take to download and install Yosemite?

How long does it take to download and install Yosemite?

That is going to depend on the speed of your Internet connection as well as your machine. It took about an hour to install on my mid 2011 iMac if I recall. I started it and walked away, stopping in to check on it a few times throughout the evening. That doesn't include the time it takes to download the ~5GB installer.

Do I need to Deauthorize CS5?

The hard drive in my iMac has been recalled by Apple and is going to be replaced. Do I need to deauthorize my CS5 software before it's replaced? I'm planning on restoring all my software from a backup.

Yes, the best practice is to deauthorize your CS5 before you have your hard drive replaced. That way the Adobe system sees that you have 0 computers currently activated. When you go to re-install it will then go through smoothly.

Imac won't restore from time machine backup after HD (hard drive) recall replacement

I have an imac bought in 2011, running Snow Leopard. It required an HD replacement due to the 1 TB Seagate recall - the replacement was done by a certified Apple repair station yesterday. Before the guy left he started a backup/restore from my latest time machine backup set. It failed. I attempted it two times and got error messages that it failed and the computer needed to be restarted to try it again. No luck. I called the guy back and he told me to call Apple Care. Not thrilled about that response since the guy had just left my house I did what he told me to do. (A quick sideline here: I recognize that a time machine backup should be no big deal and SHOULD work everytime, but it doesn't. It irks me that Apple is replacing my HD through no fault of mine and yet they don't allow the restore of data to be a "covered" expense in this process - this isn't just because this was an authorized repair guy - the Apple store would have done the same).
Back to the issue. When I called apple care they pretty much had me try the same thing again with an earlier back up set. To my knowledge, it didn't work. I say this because it looked like it was working and when I came back to the imac later, it had restarted and once again booted to the OSX install. (The boot disc is still in the imac). When I tried to boot from another location, one did not show up to boot from so I assumed that the data didn't transfer and it forced another restart. So, I tried something else. I tried to re-install the snow leopard OSX without using the restore function. That appeared to work and then when the machine restarted it asked if I had another mac and I chose the option to get the files/apps/etc. from my time machine backup. The computer chose what I can only assume is the most recent backup set (It chose what I know to be a subfolder that appears under the dated backup folder - Macintosh HD--which btw is confusing seeing as that's always the name of the HD on the imac). I again stepped away from the computer so it could do its thing for two hours. When I returned, I was back to the MAC OSX screen that asks you to choose a language. There were no more options to choose DISK UTILITY or RESTORE FROM BACKUP, etc. When I clicked on English it took me right back into the screen where you say whether you have another Apple that you want to transfer data from. I realized that the imac must have restarted and I assumed maybe it was because the boot disk was still in - except how do you get the disc to eject? I also initially assumed that the backup had somehow failed again and triggered a restart. I tried to choose the option to just set up the machine without transferring data and when I got to the choose a name for your HOME folder message I tried to enter the same name I had it as before and it wouldn't allow me to do so, saying that that name was already in use. I also tried a different name and that didn't work either - got the same message (I assume if it is not the same name that it won't sync up with the time machine data from the backup set). So, I almost tried the "select time machine backup" option again until I looked at my HD space. Clearly, there is space that has been used. HD space was 997 at the start and now it's 636. My initial thought is to somehow get back into the setup area where I can use disc utility and erase the whole thing and then start over but 1) I don't think it's going to work even if I could get back there 2) I have no idea how to get this thing to reboot into that mode 3) I can't get the boot CD out to even try to restart to see if this thing did what it was supposed to, SO NOW I AM TOTALLY STUCK! I have not called Apple Care back because quite frankly they were useless the first time. I have a call into the repair guy but who knows how much help he will be. In the mean time, I have a million things to do and a computer that isn't working - Whoever said Apples never have issues needs to be seriously censored!
A few other notes: I use Time Machine Editor to run my backups weekly. It was set up that way from the get go by an Apple rep who came to my house to get us up and running. Editor should not effect the way that time machine does its work, so I doubt there is relevance but thought it worth mentioning.
One other note is that the Apple Care agent tried to have me do something called a "Source" something or other from the disk utility screen but when she realized that my backup file (shown by date) contained many other sub files (11-27-12/MacintoshHD/MyNamesIMAC/etc.), it was not possible to run this operation - thus we aborted. Sorry I don't remember the name of the process and unfortunately now can't access that option to go find it.
If you can help me, I would be eternally grateful! I am open to having a phone conversation if you are willing to give me your email to mail you my number. I have so much work to do this week and this was the last thing I needed. Did I mention this was supposed to be EASY?
I used to be quite the geek with my PC - still on the learning curve with the mac but not enjoying it. I am fairly tech savvy and I can follow instructions for a step by step solution if you've got one.

I got a recall and had the drive replaced. I have retored 3 timesa dn even had apple do the job and it is still not right. I still can't get a simple ghost of the data from time machineback tot he new drive.
This is Apple's explaination as taken from their web page.:
Restoring your entire system from a backup
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Recovery system (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility.
Note: If "You can't restore this backup because it was created by a different model of Mac" appears when restoring a backup that was made on a different Mac, follow the onscreen instructions.
I even posted this information on the community and apple removed it... because they don't like the:
Off-topic or non-technical posts
Non-constructive rants or complaints
But here is my experieince:
Take in 27iMac running 10.6.8, 5-7 days, what a joke, my boss will be happy to pay for a week without working. Finally get, "if you have TM back up, 3 days." Get machine back with 10.6.3, hit the R recovery, click TM back up, runs for 2 hours, reboots, looks great. Box up take back to office... update to install - OH NO, still running 10.6.3. Updates crash with no specific error on install, BUG PROBELM, nothing runs.
Call Apple... after hours, tells me to boot using 10.6.2 disk, wipe, reinstall OS, udate to 10.6.8, THEN do the restore. GREAT! Only thing 10.6.2 DVD won't read... now back on phone... take back to the store, Genius says, he'll ix it just like it was. PROMISES it'll be fixed.
Pick up next day, supposedly, booted to disk, wiped drive, reinstalled, updated to 10.6.8 and THEN did the RIGHT restore... Looks GREAT... apps run and 10.6.8 OS. Back to the office... NOT RUNNING right!!!... fonts messed up, drop box app needs new install, cocktail needs upgrade, Fetch not working, memorized paths gone... back ups locked out of permissions... ***!!
4 hours on phone with apple and still no rsolution - to missing "settings". Seems there are THREE WAYS TO RESTORE (according to apply tech)... Running MIGRATE ASSISTANT and being able to choose your files, including settings, "R" RESTORE after they load a new OS... or NOW WAITING for them to send me a bootable 10.6.3 disk and then boot from disk, w/o installing OS and doing a restore from TM. I think this is done via the disk Utilties application.
So now can't back up without doing a full 400 GB back up since permissons are screwed and possibly destroying any good back ups... can't work, like having hands tied behind back. WAITING for solution! Very upset!!!
I did my first restore just like they said and now an 10 days without proper machine. Just FYI. I thnk I am going to make the store do the tech work so I have somthing to fall back on.

HT1750 How likely to fail is my 2011 iMac hard drive that's included in the recall?

I just got a recall notice saying the hard drive in my Imac is likely to fail and I need to get it replaced. How likely is this to really happen? It's the 1 terabite drive and works great right now. It's only about 2 years old. Also, if I take it to the Apple store, will they do a mirror image of it or do I need to reinstall everything incuding Microsoft office myself? I am not happy about this, given what this computer costs.

As nick101 said, you'll be a lot less happy if your drive fails and you lose data. I do have to say that I don't think that transferring your info is part of the service. I looked at Apple's website and they say that YOU should back up your information before you bring it in for service. Anytime I have been at the Genius Bar you must sign the paper work that states that YOU are responsible for backing up your information. Apple is not responsible for data lost as a result of component failure or replacement.
If you are not doing regular backups of your data already, you are fllirting with disaster.

2008 24" iMac screen freeze issue? Is there a recall?

Hello, I have a late 2008 24" imac 2.8ghz ati 2600 running mavericks, sometimes i get solid colors or rainbow paterns or other digital artifacts that freeze and require a hard boot. Is this a recall issue? there seems to be many with this problem, no kext work, Clean installed downgrading OS, pram flashing or any other solution seems to work, it doesnt seem related to heat and happens seemingly at random whether iunder load or not. It's done this since I got it but I was stationed overseas and nothing could be done at the time, of course now I'm a full time student on a fixed GI stipend and can't replace my computer. If so many people have this issue, and it appears to be hardware/manufacture related, why can I find nothing about a recall?

Hello, I have a late 2008 24" imac 2.8ghz ati 2600 running mavericks, sometimes i get solid colors or rainbow paterns or other digital artifacts that freeze and require a hard boot. Is this a recall issue? there seems to be many with this problem, no kext work, Clean installed downgrading OS, pram flashing or any other solution seems to work, it doesnt seem related to heat and happens seemingly at random whether iunder load or not. It's done this since I got it but I was stationed overseas and nothing could be done at the time, of course now I'm a full time student on a fixed GI stipend and can't replace my computer. If so many people have this issue, and it appears to be hardware/manufacture related, why can I find nothing about a recall?

HT6114 I have an iMac running OS X 10.5.8, and in order to run newer applications I apparently need to upgrade my OS. Since this OS is fairly old, what steps must I follow to get my computer up to date? I seem to recall hearing that it may take several

I have an iMac running OS X 10.5.8, and in order to run newer applications I apparently need to upgrade my OS. Since this OS is fairly old, what steps must I follow to get my computer up to date? I seem to recall hearing that it may take several steps and may require new versions of iWorks and iLife (at least)

The relevant information is:
Model Name:          iMac
Model Identifier:          iMac9,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.93 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          6 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          IM91.008D.B08
Chipset Model:          NVIDIA GeForce GT 120
Type:          Display
Bus:          PCIe
PCIe Lane Width:          x16
VRAM (Total):          256 MB
Vendor:          NVIDIA (0x10de)
Device ID:          0x0655
Revision ID:          0x00a1
ROM Revision:          3370
Displays:
iMac:
Resolution:          1920 x 1200
Depth:          32-Bit Color
Core Image:          Hardware Accelerated
Main Display:          Yes
Mirror:          Off
Online:          Yes
Quartz Extreme:          Supported
Built-In:          Yes
Display Connector:
Status:          No Display Connected

IMac G5 G1 Recall

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