IMac G5 power supply

I have an iMac G5 that has already been affected (2.5 years ago) by the power supply issue. A few days ago, I was on my iMac, and it turned off and won't turn back on. I called the Apple customer relations line and they told me that I was SOL and its not even a month after the three year marker from the purchase date. I've read on other messages that some people have had Apple replace their power supply for free even after the three years, but they told me that I would have to pay for it myself. Does anyone know how I could get it fixed? If not, what would it cost and is it even worth it? Will the power supply just keep failing?
-Amanda

I think it depends entirely on the representative spoken to, the stock available at that particular moment, the chemistry between the the tech and the Apple customer and perhaps the phase of the moon.

Similar Messages

  • 1st gen. iMac G5 power supply failure

    Hi, all!
    My 20" iMac G5 here at work collapsed and died on me about a week ago. The computer just deactivated abruptly; I actually had thought that I had kicked the plug or stepped on the power bar by mistake. I restarted it, and it worked for twenty minutes before dying again. Now it's entirely unresponsive. Having read up on the matter here and in the Mac support pages, I'm quite sure the power supply has failed. I'm in the process of finding out whether the computer is still covered under Apple's Repair Extension Program. (http://www.apple.com/support/imac/repairextensionprogram/ - I know the iMac model is correct, my serial number matches the range, I'm just not sure if the computer is less than three years old.)
    Anyway, the important thing for me is the hard drive, not the machine itself. We're entirely Mac-based here at work, so there is no shortage of machines for me to work on (I've already replaced my old machine with a much newer Intel-based iMac), but I would very much like to retrieve my data from my old hard disk. I've downloaded the DIY guide for opening the 20" iMac G5 and removing the hard drive, but I need some advice on the best plan of action. Should I then open another, working G5, remove its hard drive, insert my old hard drive and transfer my files off to my new iMac through our company server? Or is there another way to approach it? Is the hard drive on my 20" first gen G5 compatible with newer mac models, or am I going to run into problems with connectors, physical disk size, etc.? Or, should I just leave well enough alone and leave the entire operation to a Mac Genius?
    This will be my first time opening an iMac. I believe that I can open the machines and remove-replace the hard drives without voiding any warranties, correct?
    Thanks so much in advance for your help and advice!
    Adam

    I am on the phone right now with a product specialist about my iMac G5 power supply issues. Kind of ***** because he has, in so many words, said that the Genius is the Alpha and Omega and can extend the 3 year coverage. For me that is great except that the Apple store is over an hour away. I don't understand why the dude on the phone can't pull the switch and make it happen as well.
    Factor in:
    Unplugging iMac G5 and all peripherals
    Loading it in the car
    Driving an hour
    Carrying it into the Mall (apple store)
    Waiting for my Genius appointment
    More than likely getting it fixed for free (from the sounds of things)
    Driving back after it is fixed
    Doing everything listed in reverse.
    Would it just be easier to pay the $108 for a new power supply, wait a few days, undo some screws, and BAM! it works again?
    Update. Off the phone now. The product specialist flexed his muscles, back handed the Genius to gain authority, and basically stated that they WILL DEFINITELY repair either the power supply or the logic board or both if needed. I have already had them replace the logic board once. BUT, I still have to load it up and take it to the Apple Store. Boo.

  • IMacs G3 power supply compatiblity question

    I have an original Bondi blue iMac G3. Power supply works OK.
    I have a flower power iMac G3 but the power supply is defunct.
    Can I swop the Bondi 's iMac power supply to the flower power iMac?
    Thanks.

    Unfortunately the answer is no. I just checked Mactracker & the Bondi Blue iMac uses a 80 watt power supply. The Flower Power iMac uses a 150 watt power supply. So if you tried to use the Bondi Blue iMac's power supply it probably wouldn't provide enough wattage for the iMac to work properly. I would recommend looking on eBay for a replacement power supply. Some vendors might have one or more in stock.

  • IMac 24" power supply replacement

    My power supply went bad,it is part # 614-0405. I don't see many replacement parts for this part number online. Is there another power supply that will work in its place, maybe from the 2008 imac 24"?
    thx

    Not really. I would recommend taking it in for service at an authorized Apple Service Provider. You can locate one:
    http://www.apple.com/buy/locator/service/
    Good luck!
    Roger

  • IMac broken, Power Supply replacement?

    My 13 months iMac G5 20" 2GHz shut down all the time.. mostly within 10 minutes after booting.
    A friend of mine had the same problem 2 months ago. Apple replaced his Power Supply for free since the guaranty is 12 months.
    My machine is one month past guaranty, 13 months old and therefor Apple wants $200 to fix my computer!!
    As I can see my iMac ain't covered by the iMac Repair & Extentionprogram since mine is a 2GHz.. My seriealnumber starts with W8519XXXXXX..
    Does W8435xxxxxx - W8522xxxxxx mean that all serialnumbers between these two are convered by this program?
    http://www.apple.com/support/imac/repairextensionprogram/
    How can Apple charge me $200 for a obious production fault?!
    iMac G5, 2GHz, 20"   Mac OS X (10.4.7)  

    All serial numbers within the numbers listed should be covered, and your number seems to fall in that category. However, if yours is not a Rev A , Apple may feel that your problem is not the one they are dealing with. They do specifically state:
    "Some second generation iMac G5 computers have serial numbers that fall within the upper band of the ranges listed below. Only first generation iMac G5 computers are affected by this program."
    I would call them again and try, politely, to point out that not only did your warranty just expire, but that your serial number is among the affected ones and your problem is one of the ones the extension program addresses.
    Good luck,
    Miriam
    Rev A 20" iMac G5, 15"iMac G4, 15"iMac G3 DVD Mac OS X (10.4.7)

  • IMac 700SE - power supply dead? can i get a new one?

    well the power went out last week, and when it came back up my iMac did not
    right now, i plug it in, hit the power button, the power light flashes, i hear a click (about a half second later), then it just goes off and the power button stops responding it to anything, i unplug it, plug it back in, hit the power button and the same thing happens, to me this sounds like a dead power supply as i have had this happen on a few PCs and when the power button stops functioning that to me sounds like its the power supply overloading, and in this case meaning its dead
    now i don't really want to spend the money on a new computer as this is only used by my mom every few couple of days for email/IM/web, so does anyone know where i could get a replacement power supply? (i think) its a sliver shaped board that attaches to the main board and makes me think that i will never find a replacement unless i buy another 700SE iMac off ebay

    nope, didn't help, nothing changed with the new battery
    though i did notice that it booted when i didn't power up the drive (no power cable to it), but that has nothing to do with the battery, i also tried pressing every button attached to the board and nothing helped, so to me it looks like the power supply can't spin up the hard drive (the drive is good too, its in my other comp right now)
    does anyone know how compatible the 400Mhz iMac is with the 700Mhz parts wise? i'm suppose to be getting a 400Mhz iMac soon, and would like to know if i could swap out the logic board on the 400 with the one from the 700 as that 400 one has a better screen and working power supply, but i would like the nice speed boost

  • IMac 233 power supply issue

    My bondi iMac died several years ago and I've been trying to resurrect it. The AV board was replaced professionally some time back and everything was great until it abruptly would not start. I just replaced the power supply board but all I get is a persistent ticking sound. After mucking around a bit I discovered that if I unplugged the grey cable bundle (with one blue wire) from the power supply board at P908, which connects to the AV board at P505, the computer boots normally but without video. Can anyone identify this cable? Can it go bad? I've tried every suggestion from every forum but nothing else has any impact whatsoever, just tick tick tick....I know I could probably connect an external monitor but I don't have an old one or an adaptor. Besides, that solution lacks elegance. It's too pretty to stick in a beige box.
    I love this computer and hate to trash it, so thanks to anyone who can help!

    My guess is that it is not a problem with the cable. The problem may be that the power supply board is becoming faulty (weaker). Therefore, when it is not powering up the video subsystem (which probably draws at least half the overall power), the power supply is able to power the rest of the system.
    It is also possible that the PAV board has gone bad for the second time. That would explain why it does not work when it is connected. Quite possible. Even replacement parts are old, and even if was not previously used.
    Fortunately, it seems like you know how to take that iMac apart all the away, which is not easy (be careful with the high voltage in the backside of the CRT - it's there even when the iMac is disconnected). If the problem is the power supply board, they usually do not go bad, so it should be possible to find a good replacement on eBay or elsewhere. If the problem is the PAV board again, you know the deal...

  • IMac G5 Power Supply Going Bad Again?

    I had my power supply replaced back in December 2005. Now my 20" iMac ALS is shutting off randomly again. Often when starting up it the fans will get loud and the computer will shut down. When booting from a CD, the computer will do the same thing - most of the time. I got it to boot up so I could run the Apple Hardware Test, but it shutoff during the mass storage segment. (It said my Logic Board was okay). I was able to boot once using the TechTool Deluxe that I got with my Protection Plan and I had no errors. I've tried several times to boot up with the DiskWarrior CD, but the computer always shuts down before it even gets past the grey Apple.
    So, I can sometimes boot from CD. The computer sometimes shuts off suddenly. The computer sometimes won't boot beyond the Apple until shutting it down and trying several times. However, sometimes the computer starts right up.
    I've ruled out software, the hard drive and probably the Logic Board (since it passed the Apple Hardware Test). Can it be anything beside the power supply?
    My iMac falls under both extended warranties and I have AppleCare Protection Plan until sometime in 2008. If only it wasn't so hard to get a reservation at the Genius Bar...

    Hey... had the SAME thing just happen to me. It IS the power supply, trust me. The model iMac you have had defective power supplies from the start. It was/is just a matter of time before they go out. The GOOD news is you have Apple Care (although you are probably covered under the Repair Extension program for this issue/iMac model)... Now beecasue you HAVE Apple Care and are not gonna get this fixed under the extension program APLE WILL COME TO YOU to fix your iMac. It is part of your Applecare agreement. Tell them it is impossible for you to bring this heavy, awkward (albeit a design wonder) computer to a genius bar -- which are often situated in malls and hard to get to areas carrying an iMac. Tell them you just can't do it. They WILL come to you. It actually free up the Apple Stores from doing the repairs and tying up the genius's... I just did this, a three day turn around and I never left my house... and I live in LA where we have at least 6 Apples stores in my vicinity. Hope this helps! If it does can you reward with a "helpful/solved" (I know that's tacky to ask for but this will solve his probably)... Do it, call Apple, tell them you physically can't carry it in (probably the scenario) and they will dispatch a tech. GOOD GOOD Luck.... I know this shut off thing can make you crazy!!!! Kudos for buying AppleCare!

  • IMac 27" Power supply problems?

    I'm on my second power supply on my iMac 27" about 6 months old.  Wouldn't wake up from sleep (twice now).  Luckily, it's still under warranty, but I'm wondering if anyone else is having the same problem or if I got a "lemon" iMac?  It's a bummer being without a machine for a week every few months.  Will Apple replace it or do I have to go through this every few months?

    If you haven't already I would STRONGLY recommend buying Apple Care. On a computer that is covered by AppleCare if the same thing happens 3x Apple will replace the computer. If you aren't familiar with AppleCare it:
    1. Extends the one year warranty to 3 total years from original date of purchase.
    2. Offers AppleCare telephone support. This can be very useful if you are new to OS X or Macs.
    You can buy AppleCare directly from Apple or you can frequently find it discounted from authorized Apple Resellers such as Amazon or LA Computer Company.
    Also I don't know how good the power is to your area of the islands. If the machine is plugged into the wall or inexpensive power strip power fluctuations could be damaging the computer. I would recommend getting a UPS which will provide emergency power in the event of a full power loss, enough to do an orderly shutdown. It will also provide consistent power and finally almost all come with insurance in the event your machine is damaged by a power related problem while connected. In other words it offers another layer of peace of mind. Personally I have had good luck with APC products, you can find those at your local Costco, Office Supply store or computer store.

  • My imac stops(freezes) everytime when I try to extract ipod nano. So if I quit the connection by force, it stops again. Have no choice but to shut down the imac pushing power supply button. Pls help me solve out this problems.

    My imac stops everytime when I try to extract ipod nano. So if I do it by force it freezes agian. Have no choice but to shut down the computer
    by pushing power button. Pleas help me solve this out!!!
    It's not good to shut off the power forcibly, right? (I dun know what else I can do...)

    Hi Min! I'm having exactly the same issue - have been putting up with it now for months but have finally had enough! Every single time i eject either my iphone, ipad or ipod nano, itunes freezes up, the computer becomes unresponsive. Usually i can use the mouse to highlight icons but the system doesn't respond, the keyboard doesn't work and I have to do a hard reset.
    Arrrrrggggggh!!!!!!! lol
    Someone please help!!!

  • 1st Gen iMac G5 BAd Power Supply

    Hi, My iMac G5 power supply is officially dead. It was confirmed at the Apple Store at the Genius Bar. Apple apparently no longer sells the power supply for the first gen iMac G5s. I have two questions: Does anyone have a suggestion on where to buy a 3rd party power supply for that model? I'm not exactly sure what I should be buying. And secondly, is it worth it to do? I know the second question is more opinion but I'm curious of the success rate of replacing the power supply. My preference is obviously to replace it rather than laying out the money for a new iMac which I probably can't do right now) but if anyone's experience is that I'm just throwing money away on the power supply because of future issues or unreliability, I'd like to hear about it.
    Thanks as always!

    [Synaptech.com] or [welovemacs.com] will not only sell you the correct part, they will give you installation instructions. Another source is [http://www.jimwarholic.com/2008/07/how-to-repair-apple-imac-g5.php]
    As to your second question, as long as the rest of the Mac is in good shape, replacing the power supply should give you a few more years to collect your pennies for a new one down the road.

  • Power Supply for 20" g5 iMac

    I have a first gen 20" G5 iMac, but it needs a power supply. Can I use a power supply from a first gen 17" model. I actually have one of those available. Thanks.

    Hey Bennett,
    Well power wise the two supplies are very similar.
    The 20":
    +3.3 V 4A
    +5.1 V 9.8A
    +12.0 V 6.5A
    +24.0 V or +20.0Vs 0.4A
    +5.1 Vsb 1.5 A
    The 17":
    +3.3 V 3.1A
    +5.1 V 9.6A
    +12.0 V 9.2A
    +24.0 Vsb 0.33A
    +5.1 Vsb 1.5 A
    However in terms of an exact replacement, physically the differences between the two is the placement of the AC inlet socket. In the 20" it's near the right edge. In the 17" it's ~ 1" to the Left. So the locking tab indent and the socket are in the wrong place.
    I think the pinouts are identical so you should be able to electrically test the 20" but you'll never get the back on without major mods.
    I'd refer to Jim's site:
    http://jimwarholic.com/2008/11/apple-imac-g5-power-supply-issues-and.php
    He's very responsive and knowledgeable about these power supplies and you could ask him about the swap.
    There are also ATX hacks to replace the 20" supply (there are many links and pics on Jim's site) and I've done that and have used the hacked ATX supplies to verify that I have a PSU problem. I've never gotten the sleep function to work properly tho'.
    Richard
    Message was edited by: spudnuty

  • ALS Power Supply in original iMac G5?

    I currently have my iMac in for service, and am wondering if I should stop them from ordering the wrong part, if it is the wrong part. My iMac G5 is an original iMac G5. And the genius bar ended up choosing the Ambient Light Sensor iMac G5 power supply (the second generation, not the first) as a replacement to order. I just noticed this getting back from the store tonight looking at the receipt.
    So the question is, will that power supply work in the older iMac G5 if it is in the U.S.?

    Have a look at the parts list here, they are very specific that the Ambient light power supply is only for the AL machine. I would call and ask them politely if they are doing the right thing and perhaps they will realise that they are two diffent machines witn two different power supplies.
    Please let me know the upshot,
    Miriam

  • Help! power supply

    i bought a compaq CQ5110Y and wanted to get a ati radeonHD 4650 1gb ddr2 pci E video card but this video card
    needs 400W. I have a LC-B450 E power supply from my other pc and i was wondering if i could replace it with this one.

    Hi, Rennwerkes.
    have a look here:
    http://discussions.apple.com/message.jspa?messageID=9285919#9285919
    here
    http://discussions.apple.com/thread.jspa?threadID=1967590&tstart=30
    and here:
    http://jimwarholic.com/2008/11/apple-imac-g5-power-supply-issues-and.php.
    I think i saw new PSUs in the US offered for about $140. Here in Europe they are twice as expensive...
    however, temperature problems might indicate a different source for the problems. Are the venting channels clean and the fans running? The G5 processor is quite hot - since short i have an Intel, and it's much less heating up! - especially if you have graphics or many windows open. (It depends also n which model you have)
    There are also DVM's (Digital Voltmeters) with which one can measure a capacitor, but my attempt to do this with the capacitors on the PSU was not successful, probably due to the residual capacity of the surround print parts.
    If you have access to a decent fast oscilloscope, you can check the PS voltages. If they are stable and without spikes, then the PSU is fine. If they are spikey, then a new capacitor can help.
    Hope this helps
    Thomas

  • APPLE replaced power supply - reboots after screensaver

    APPLE just recently replaced my new iMac's power supply because the iMac was rebooting literally every minute.
    Twice since I got it back last week the computer has rebooted when I move the mouse to get out of the screen saver.
    Has this happened to anyone else?
    D.

    It could be a power manager preference issue, or the power manager itself. Do you have an external bootable hard drive you can test an erase and installed system from?

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