Imac G5 shutting down of its own accord

now I know the first thing you will say is check your system settings but I have, have taken off all energy saving functions etc.
I switch on my machine and read emails etc, sometimes open Quark/Photoshop ready to start work, then go away for an hour (school run etc), when I come back it has shut down, I have not seen it doing it so can't say if it comes up with an error message but when I restart I get no error messages at all, and all works fine, have no other problems. It has only started doing it over the last week and I'm stuck as to what to do to fix the problem can anyone help?
Cheers

If, in Console, you see messages about maximum temperature exceeded for 30 seconds, you have a thermal problem, either a failing Power Supply Unit, dried thermal paste, bulging or leaking caps or a bad connection.
Plenty of choices, you can open your machine and look to see if any of the caps is leaking or swollen, you can also clean all the dust out of the machine and make sure the fans and air vents are clean.
Then reset your SMU:
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Press and hold the power button for 5 seconds.
4. Release the power button.
5. Attach the computers power cable.
6. Press the power button to turn on the computer.
After that, reset the PRAM and please post back and let us know how things went.
It would also help if you would list the exact model of G5 iMac you have.

Similar Messages

  • IMac has shut down on its own twice after installing Mountain Lion

    I have an iMac and I just downloaded Mountain Lion. Since then, my computer has shut down twice. I get the following panic report. Does anything look out of the ordinary to anyone?
    Thu Aug 30 17:40:37 2012
    panic(cpu 1 caller 0xffffff80060b7b95): Kernel trap at 0xffffff7f876b0032, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000008970000, CR4: 0x00000000000606e0
    RAX: 0xffffff7f876b0026, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80871e3eb0, RBP: 0xffffff80871e3ec0, RSI: 0x0000000000000000, RDI: 0xffffff8012d1d000
    R8:  0x0000000000000001, R9:  0xffffff807a180718, R10: 0x000000000010d9f1, R11: 0x00000000ffffff80
    R12: 0x00000000000199ff, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001
    RFL: 0x0000000000010286, RIP: 0xffffff7f876b0032, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80871e3b50 : 0xffffff800601d5f6
    0xffffff80871e3bc0 : 0xffffff80060b7b95
    0xffffff80871e3d90 : 0xffffff80060ce4ad
    0xffffff80871e3db0 : 0xffffff7f876b0032
    0xffffff80871e3ec0 : 0xffffff7f87dc28ca
    0xffffff80871e3ef0 : 0xffffff8006447078
    0xffffff80871e3f30 : 0xffffff8006445b8a
    0xffffff80871e3f80 : 0xffffff8006445cb9
    0xffffff80871e3fb0 : 0xffffff80060b2677
          Kernel Extensions in backtrace:
             com.apple.AMDRadeonAccelerator(1.0)[E3198E40-0A9E-34DE-930E-E6DF47E87F75]@0xfff fff7f87dbc000->0xffffff7f88188fff
                dependency: com.apple.iokit.IOAcceleratorFamily(19.0.26)[409C5206-05B3-301D-995E-5B269A4EEF 5E]@0xffffff7f87d6a000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8668a000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[99CA4184-8D92-31B2-8726-46139E8E3DFF]@0xff ffff7f86bec000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2600903C-EEDE-321B-A023-169DC9B26EA6]@0 xffffff7f86ba9000
             com.apple.kext.AMDFramebuffer(8.0)[954C7750-6514-31D9-83CB-0E861E42B4F5]@0xffff ff7f876a8000->0xffffff7f876bafff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f86b18000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8668a000
                dependency: com.apple.kext.AMDSupport(8.0.0)[2F0D4365-19C2-3CDE-BF85-012A6FD470F2]@0xffffff 7f874be000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2600903C-EEDE-321B-A023-169DC9B26EA6]@0 xffffff7f86ba9000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12B19
    Kernel version:
    Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
    Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
    Kernel slide:     0x0000000005e00000
    Kernel text base: 0xffffff8006000000
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 1723902173625
    last loaded kext at 964153872911: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f88329000, size 229376)
    last unloaded kext at 333782720010: com.apple.driver.AppleUSBUHCI          5.1.5 (addr 0xffffff7f86950000, size 65536)
    loaded kexts:
    com.parallels.kext.prl_vnic          7.0 15106.786747
    com.parallels.kext.prl_netbridge          7.0 15106.786747
    com.parallels.kext.prl_hid_hook          7.0 15106.786747
    com.parallels.kext.prl_hypervisor          7.0 15106.786747
    com.parallels.kext.prl_usb_connect          7.0 15106.786747
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AppleBluetoothMultitouch          75.15
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.0.9f8
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.12.69
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.0f2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.2d0
    com.apple.driver.AppleMikeyDriver          2.3.0f2
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.2.6
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8
    com.apple.driver.AppleBacklight          170.2.3
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.kext.AMDFramebuffer          8.0.0
    com.apple.AMDRadeonAccelerator          1.0.0
    com.apple.driver.AppleIntelHD3000Graphics          8.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0
    com.apple.driver.AppleIRController          320.15
    com.apple.iokit.SCSITaskUserClient          3.5.1
    com.apple.driver.AppleUSBCardReader          3.1.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.2.1
    com.apple.driver.AppleUSBHub          5.1.6
    com.apple.driver.AirPort.Atheros40          600.70.23
    com.apple.driver.AppleFWOHCI          4.9.5
    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
    com.apple.driver.AppleAHCIPort          2.4.0
    com.apple.driver.AppleUSBEHCI          5.1.5
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleACPIButtons          1.6
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.6
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.driver.IOBluetoothHIDDriver          4.0.9f8
    com.apple.driver.AppleMultitouchDriver          235.27
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.0f2
    com.apple.iokit.IOAudioFamily          1.8.9fc9
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.IOSurface          86.0.2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IOBluetoothFamily          4.0.9f8
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.2.0d16
    com.apple.driver.AppleThunderboltEDMSink          1.1.8
    com.apple.driver.AppleThunderboltEDMSource          1.1.8
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8
    com.apple.driver.AppleHDAController          2.3.0f2
    com.apple.iokit.IOHDAFamily          2.3.0f2
    com.apple.driver.AppleSMC          3.1.3d11
    com.apple.driver.AppleGraphicsControl          3.2.6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOAcceleratorFamily          19.0.26
    com.apple.kext.AMD6000Controller          8.0.0
    com.apple.kext.AMDSupport          8.0.0
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.iokit.IOAHCISerialATAPI          2.5.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
    com.apple.iokit.IOUSBMassStorageClass          3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
    com.apple.driver.AppleUSBMergeNub          5.1.5
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IO80211Family          500.15
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.2.0
    com.apple.iokit.IOUSBFamily          5.1.6
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.8.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.6
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    This procedure is a diagnostic test. It makes no changes to your data.
    Please triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    Wait for a new line ending in a dollar sign (“$”) to appear below what you entered.
    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

  • Since loading IOS6.1 on my 4 it is constantly shutting down of its own accord

    Since loading IOS6.1 my iphone 4 keeps on shutting down

    If, in Console, you see messages about maximum temperature exceeded for 30 seconds, you have a thermal problem, either a failing Power Supply Unit, dried thermal paste, bulging or leaking caps or a bad connection.
    Plenty of choices, you can open your machine and look to see if any of the caps is leaking or swollen, you can also clean all the dust out of the machine and make sure the fans and air vents are clean.
    Then reset your SMU:
    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Press and hold the power button for 5 seconds.
    4. Release the power button.
    5. Attach the computers power cable.
    6. Press the power button to turn on the computer.
    After that, reset the PRAM and please post back and let us know how things went.
    It would also help if you would list the exact model of G5 iMac you have.

  • Firefox shuts down of its own accord when I haven't touched the pc for some time, usually overnight.

    As above. When I restart Firefox it always opens in the same position on the monitor and the same size window even though that wasn't the last position/size as when I left it.
    This is not a crash, it just disappears.

    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!

  • My iMac freezes and sometimes shuts down on its own. Any suggestion on how to fix this? Thanks.

    My iMac freezes and sometimes shuts down on its own. Any suggestion on how to fix this? Thanks.

    Might want to run the Apple Hardware Test just in case.
    Intel-based Macs: Using Apple Hardware Test
    If the hardware checks out ok the startup disk may need repairing.
    Follow the instructions for Using Disk Utility to verify or repair disks

  • HP officejet pro 8600 Plus shuts down on its own while making numerous copies.

    My printer HP officejet Pro 8600 Plus keeps shutting down if I print or make more than 5 copies then gives me a message to avoid damage shut down the printer with the on button.  Well it shuts down on its own.  

    Hello mb_bernhardt,
    Welcome to the HP Support forums.  I understand that your Officejet Pro 8600 Plus printer is giving you a Printer Failure message and then the printer shuts down.  
    I’ve included the A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document.  If the error message that you’ve received includes an Error code there is one set of instructions to follow, and if there is no Error code  there is another set of instructions to follow.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Mac Pro shut down on its own, then on boot up it beeped steadily for 2 min?

    I put my 2009 Mac Pro to sleep then the next day I find it completely shut down! I boot it up and then I hear a steady beep (every second) for about 2 minutes. After 2 minutes the beeping went away.
    Any idea what caused Mac Pro to shut down on its own? And what does the steady beeping mean? The beeping is coming from inside the Mac Pro's speakers, not from my BOSE 5 computer speakers.
    I don't think there was a power outage as the UPS is fully charged, and I asked a neighbor across the street.

    I wasn't clear in my description, it's a steady continuous beep, it's a rhythmic beep -- it'll do this for 200 beeps or about 2-4 minutes.

  • Mac mini shut down on its own, will not restart, grey screen, spinning wheel. Unplugged everything, will still not restart. Did safe boot, will not restart after safe boot, only grey screen with spinning wheel.

    Mac mini shut down on its own. Could not restart, chime, grey screen and spinning wheel. Unplugged everything but monitor, still only chime, grey screen and spinning wheel. Started in safe boot, shut Down, will not restart.
    This happened a couple of months ago, unplugged everything and it restarted, now that won't work.

    Hi BDAqua,
    I just did the repair as you suggested. T ran the disc repair, and twice it cam back, the volume macintosh seems ti be okay, I also ran the verify and permissions repair, both came back okay.
    I was actually hoping that they would find something, so they could repair. I shut the computer down, and restated with out holding a key, and I started up great. I'm baffled.  I have moved 20 GB to an external hard drive, as I only had 10% open space.
    I have Tech Tool 6, would you recommend to run a repair check on that, or just leave well enough alone.
    I agree with you on the new Mac's, I have problems with no disc for back up, until they realize their mistake I will stay with Snow a Leopard. This is the first problem I have experienced, so I can't complain. Their last programs are not as perfected as under Steve, prior to his handling over the reins, hope this is not going to be the future we can expect from Apple.
    I will wait to here back as to your suggestion regarding the Tech Tool check
    Thanks for all your help.
    Gratefully,
    Cheri

  • My iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    my iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    Is it possible that you or someone who knows your iCloud sign on went into the Find My iPhone app and erased your device via iCloud? Because that is what that message is saying.
    Have you tried to sign on with your Apple ID and password?
    Was it online prior to this incident happening?
    GB

  • Macbook Pro 2010 upgraded from Mavericks to Yosemite keeps shutting down on its own

    I upgraded to OS X Yosemite about a month ago, I have a macbook pro 2010, and in the last two weeks it started shutting down on its own. At first when i'd wake it, the fan would come on loudly and then it would shut down. In the last couple of days, I would make sure all programs were shut when it wasn't in use and then put it to sleep but every time i'd return it would be shut down and need a hard restart. If i just pressed the on button lightly it wouldn't start. And when i turn it on the fan comes on immediately. I'm a publisher so I'm working in indesign and illustrator a lot but I keep a constant look out for my memory and this isn't the problem. I'm working to a deadline here and can't afford to lose my computer for 3 days in the mac store (I live in Barbados) to get it fixed. Any advise?
    Thanks

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List
    from the menu bar. Post the entire contents of the report—the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

  • My I phone 4 will boot me out of a web site and there are time when it just shuts down on its own,also it take forever to load my game. What would cause these issues?

    My I phone 4 will take forever to load a game, boot me out of a web site and sometimes shut down on its own. What would cause these issues

    Hello Jake69529,
    The following article details some useful troulbeshooting that can help get your iPhone's apps stabilized.
    iOS: An app you installed unexpectedly quits, stops responding, or won’t open
    http://support.apple.com/kb/TS1702
    Cheers,
    Allen

  • My MacBook Pro starts then shuts down on its own 4 seconds later. An idea on what I should do? Thanks!

    My MacBook Pro starts then shuts down on its own 4 seconds later. An idea on what I should do? Thanks!

    Is the little LED on your adapter's MagSafe plug glowing when it's connected? What color?
    It sounds as though your battery is drained and the adapter isn't charging it. Try resetting the SMC:
    http://support.apple.com/kb/HT3964
    That may start the battery charging again.

  • Computer shuts down on its own even with full battery life.

    I purchased a new battery for my 13 inch aluminum MacBook. Installation was fine and dandy but even with a full charge, if I don't have my power adapter connected, the computer will shut down on its own without warning. Is there a fix for this?

    Have you reset the SMC?

  • My S5 shuts down on its own with no warning, no rhyme or reason.  It attempts to factory reboot when it does it too!  It freezes up at least once a week and becomes a $600 worthless brick.  This has all been happening since day two that I got it.  Went ba

    My S5 shuts down on its own with no warning, no rhyme or reason.  It attempts to factory reboot when it does it too!  It freezes up at least once a week and becomes a $600 worthless brick.  This has all been happening since day two that I got it.  Went back to Verizon store and they told me nothing was wrong with my phone and they would not replace it.  I'm at my wit's end.  HELP!

    BambieS5,
    Sorry to hear about your trouble with the s5! Does the trouble that you are having persist in Safe Mode? http://vz.to/1xp1XUi . Does the battery have any signs of cracking, corrosion or swelling?
    BrianP_VZW
    Follow Us on Twitter @VZWSupport

  • Mail shuts down on its own

    Seems like mail is shutting down on its own several times a day.  Any one have this problem

    Other people have had the same problem. See this thread:
    https://discussions.apple.com/message/17337738#17337738
    Be sure to quit Mail before moving or deleting any Mail-related Library files!
    I'd also advise having a recent backup before moving/deleting any Library files.
    As you may know, your user Library is hidden. To see it: in the Finder, hold down the Option key and, under the Go menu, choose Library.
    Note that the advice in that thread is from OS X 10.5. Things are in different places now, plus you probably have more than one file called Envelope Index (with different suffixes).
    Your Envelope Indexes are now in YourUserLibrary/Mail/V2/MailData
    Mail's caches are now in YourUserLibrary/Containers/com.apple.mail/Data/Library/Caches
    You might want to try either the Envelope Indexes or caches first, not both at the same time, in case the problem is only with one.
    If you do as advised in that thread, Mail will re-create your Envelope Indexes and/or caches (you'll have to "import" all your messages, which is just Envelope Index re-creating its index). If all works well after that, you can then remove the old caches and/or Envelope Indexes.
    Please let me know....

Maybe you are looking for