Imac hard drive died and was replaced by apple. Data lost but is remains on ipads. Computer address is different so can't sync without erasing ipad data (which I need back on repaired imac). How do I do this?
How do I transfer data from and Ipad/iphone to an imac with a different address then initally setup with? Our hard drive died and was replaced free of charge by Apple, our data was lost on the hard drive but exists on our small devices.
Since Apple replaced the hard drive does that mean you have AppleCare? If so, call them. If not, you must have paid pretty good to get it replaced and so I would think you have some possible right to ask a followup question at the store that did it.
Similar Messages
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My hard drive died, it was replaced, now I don't have lion - can I get it back?
I got my Macbook Pro LAST July (2011), and because of the timeframe I got it in, I was able to enter a code and get LION for FREE!
I loved the hand gestures, but my hard drive died, and I got it completely replaced.... it seems like it went back to snow leopard... it says 10.6.7
how can I get lion back without paying for it like before? Is there a way?Julia_Magulia
Feb 15, 2013 9:08 PM
hard drive died, and I got it completely replaced.... it seems like it went back to snow leopard... it says 10.6.7
Apple standard protocol is to replace the original OS that shipped on your Mac when it was new.
It might be wise to upgrade that 10.6.7 to the 10.6.8 before you install Lion.
10.6.8 Combo http://support.apple.com/kb/DL1399
Maybe others can verify this wisdom.
and most importantly this supplemental:
(Note: there's a separate Snow Leopard 10.6.8 Supplemental Update:
http://support.apple.com/kb/HT1429 that is not included in the 10.6.8 "combo".) -
"Need proper authorization" to have ITunes acknowledge my own music files which have been reintroduced on a new hard drive from a back up hard drive.
Hello there, PE James.
The following Knowledge Bsae article offers up some great recommendations for troubleshooting permissions issues with iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Need to reinstall photoshop CS 6. I had purchased the online version. Please let me know how I can set it up again.
Like you did before you download and install Photoshop onto your machine it runs on your machine. Follow the download instructions else you will be denied access Download CS6 products
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My iMac hard drive died and I had photos in....
photostream and they appear to be missing...are they gone forever?
Photo Stream does not store photos permanently. It is just a transient buffer showing you what has currently been uploaded to iCloud for streaming to your devices. So yes, if you did not download your photos from the stream to other devices, before your mac crashed, then the photos will be gone, if your photo stream is now empty.
Have you checked on your backups from before the crash, if the photostream photos are till there?
The photostream is stored in your user library in the folder
~/Library/Application Support/iLifeAssetManagement/assets/
If you need help to access the user library in your backups post back with information on your system version and iPhoto version. -
We have a 4 year old iMac 24 inch. The hard drive died and we had a new hard drive installed. They only installed the Snow Leopard OS on it, and there were many software programs that came with the iMac originally.. now missing. Does anyone know whether Apple will resupply these? I do have an Apple installation disc but have upgraded from the original Leopard to Snow Leopard... so the OS is not quite the same. Ideas? Thanks!
No bootable bakup/clone or Time Machine backup? No initial install discs? If no to both of those, call 1-800-MY-APPLE and request replacement discs for that machine. They're available for a nominal S&H charge.
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Our IMac's hard drive died and we thought great we bought a time capsule to back up the immages and files,except when we had the hard drive replaced the time capsule did not recognize the newer opperating system and would not reboot the files back,so the apple store tech loaded them into a file folder and loaded them to the main screen and erased the time capsule,the problem now is how to load this file back permenantly and watch video's that are stored,when in I Photo when I try to view video content I get a message stating that I may need to download more software to support this format.
If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem. -
My PC hard drive died and I have replaced it. Need to import the music on my classic iPod, but get a message that it's synced with another library (old hard drive). How do I import the music onto the new hard drive? Senuti (one respondent's suggestion) is just for macs. I have no old hard drive to copy to the new hard drive (another respondent's suggestion.)
See this older thread from another forum member Zevoneer on different ways to copy music from your iPod back to your PC.
https://discussions.apple.com/thread/2417169?start=0&tstart=0
B-rock -
Need to reinstall Photoshop elements on my iMac - hard drive crash and do not have a back-up copy. How do I get another copy?
Unfortunately, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content -
My disk drive crashed and was replaced. How do I get a copy of my purchase to download? I have serial#
You can download the trial here and enter your serial number:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
You must follow the Very Important Instructions, even when they seem to be leading you someplace else, or it won't work. -
My computer hard-drive died and I lost the programs I purchased and installed via download.
My computer hard-drive died and I lost the programs I purchased and installed via download.. Can I somehow re-download what I have already paid for? I am an unemployed student and can in no way afford to buy these programs for A THIRD TIME.
I absolutely, positively NEED the Adobe Creative Suite in order to do my homework (I'm a web and graphic design student). I can not be without these programs!Yes, there are downloads available. You should check you Adobe account online as there might be links provided there. Your serial numbers will be needed for activation, and they might also be found there.
Since you did not identify a particular version here are general links to all available...
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it. Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/tag/ddl
Since you lost the installation(s) without deactivating them first you probably should contact Adobe Support thru chat and ask them to reset your activations so that you have the two available to you in case you want to have a backup installation on another machine. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
My hard drive died and I need to resync my Ipad. Will following the initial instructions for syncing work or do I need to restore my original files from the dead hard drive.
If the hard drive that crashed is the one that stored the itunes library, be sure to restore the library from Time Machine (mac) or whatever backup you use on windows. That will get back your music. I suspect that the replacement drive has an empty itunes library and thus, perhaps, the itunes match used that to sync to its servers.
Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.
https://discussions.apple.com/community/itunes/itunes_match -
My hard drive crashed and nothing recoverable, local Apple Store installed a new drive. How can I go back and download the apps I had purchased for my previous configuration, for instance Lion 10.7, and Photoshop Elements 10?
A blank drive needs to be formatted first, you do that hold c boot (or hold option key boot) from the 10.6 install disk (or Lion USB)
Read how to format the drive in Disk Utility here
https://discussions.apple.com/docs/DOC-3044
How to install OS X
https://discussions.apple.com/docs/DOC-3251
Software Update fully,
Hold the option key and click on Purchases when in MAS to download your 10.7 etc. -
Hard Drive died and Apple replaced. Please help me reinstall.
My hard drive failed in my G5, and it was replaced by Apple under the Protection Plan. I was running 10.4.4 at the time, but Apple has installed 10.3 on the new disk. I just picked up my G5 from the Apple store and need some help.
I have a cloned backup that's (unfortunately) a year old on an external drive. I was doing nightly backups of my mail, safari settings and a folder to the same external drive with Backup using incremental backups. So the year old clone doesn't have all the files that have been updated since it was made.
I'm confused about how to get back up and running. Do I update the OS on the new drive first by reinstalling Tiger, updating to 10.4.7 and then start dragging things from the clone? Or should I copy my user folder from the clone and then drag newer files in? Or should I just clone the clone back to the new drive?
I rreally need to get up and running so I can begin to recreate the year's worth of illustrator files that I lost ...I've learned a BIG lesson here and will put into place a proper backup system as soon as possible.
I sure would appreciate any help.
Ellen
PowerMac G5 Mac OS X (10.4.4) PowerBook G4 12"Install Tiger and then download and run the updaters to get you all back to 10.4.7, etc. From here, I'd drag user data from the outdated clone to the new drive. Be careful about copying the library folder. You probably don't want to overwrite anything that's already there - you'll be replacing a newer file with an older one. But I'd go ahead and copy the contentsof each folder inside the personal drive of the cloned to the new one. By that, I mean, don't copy the Documents folder - copy the contents of the documents folder to the new documents folder.
Since your clone is really outdated you may be better off installing your applications rather than copying them - especially since some aren't likely to appreciate being copied. At least having already copied your preferences, many of the programs will already be serialized. -
help! my external hard drive died. have tons of tv shows and movies on it. how can i get my old purchases from itunes onto my new hard drive?
Just plug it in and sync it.
(60463)
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