IMac Hard Reboot - Questions

Here are my system details:
- Late 2006 edition - 2.0ghz, 1gb RAM, 160gb HDD, 17"
- originally had Tiger, but now running Snow Leopard
I am looking to try to "clean up" the computer for resale as I am looking to purchase a new iMac (either the current version or new one in June/July), but I have some programs where I don't have actual disks to reinstall them. Some of the programs are: Microsoft Word, Excel, Powerpoint (all 2008 version), iBank.
Here are my questions:
1. If I want to continue to run Snow Leopard, do I need to reinstall Tiger, then upgrade to Snow Leopard?
2. If I do this, will I "lose" my other programs?
3. Is there a better way?
4. Is the best way to get all of my documents off of my External HDD to use Migration Assistant?
5. What specific steps do I need to take to do a full reboot? I've looked on forums for this, but haven't found exactly what I'm looking for.
Any help is appreciated.

http://www.tuaw.com/2010/09/24/mac-101-preparing-your-old-mac-for-sale-or-recycl ing/
Here are my questions:
1. If I want to continue to run Snow Leopard, do I need to reinstall Tiger, then upgrade to Snow Leopard?
2. If I do this, will I "lose" my other programs?
3. Is there a better way?
4. Is the best way to get all of my documents off of my External HDD to use Migration Assistant?
5. What specific steps do I need to take to do a full reboot? I've looked on forums for this, but haven't found exactly what I'm looking for.
Chances are you will NOT be able to run Snow Leopard on the new Mac. You will need to run the OS that it ships with which is currently Lion. This should be OK unless you have some legacy PPC (Power PC) based apps. You can check your app inventory by opening System Profiler (Applications - Utilities - System Profiler), click Applications on the left and then look in the Kind column. Apps that are Intel & Universal will work fine, PPC apps will not run on Lion at all.
Not sure what you mean but your best bet is to run Lion.
Nope
Yes use Migration Assistant. My suggestion would be to use an external HD and create a bootable clone of your internal HD. The most popular apps for creating a bootable clone are Carbon Copy Cloner & SuperDuper, you can then migrate from the clone. This also gives you a backup of the old system just in case there is a problem and you can re-use the external HD any way you like, for example for a Time Machine backup drive or to continue using it to create a bootable clone of the new system.
I'm not sure what you're referring to by a re-boot however I think you are asking "How do I prepare my Mac for resale." If I'm correct please read these two articles:
http://hivelogic.com/articles/how-to-prepare-a-mac-for-sale/
http://www.tuaw.com/2010/09/24/mac-101-preparing-your-old-mac-for-sale-or-recycl ing/

Similar Messages

Urgent iMac Hard drive question!

I have an 08 20" iMac with a bad hard drive. I am looking to replace it. Is there a list of compatible hard drives somewhere so I know what to look for? Also, I have a MacBook pro from the same year. Am I able to use the hard drive from the MacBook in the iMac? Any help is greatly appreciated! I am looking for something around 500GB. Also, does anyone have an idea how much it would be to have someone install it for me if I provided my own hard drive? The quote right now from an Apple retailer is $250 for the hard drive plus installation. I'm hoping to save a few bucks by providing my own.

Any SATA II 3.5" hard drive will work, you can navigate to www.macsales.comand see a fairly complete list of compatible hard drives. However as the previous poster mentioned working on an iMac is not recommended unless you are extremely comfortable working on notebook computers. Working on an iMac is not simple and it's easy to damage it beyond repair unless you know exactly what you're doing. I'd recommend taking the machine to your local AASP and have them do it.
Finally to answer your question regarding using your old MBP's HD, no that is a 2.5" HD and the iMacs use 3.5" HDs.

IMac hard drive question

Hello,
I'll be ordering my new iMac (BTO) within the next day or so and wanted to get some feedback on the hard drive options.
I'm looking at either the 750 GB or 1 TB and I'm wondering how good are the hard drives Apple uses? I've heard Apple uses WD, Seagate, and Hitatchi - and it's kind of a crapshoot as to what you end up with.
I've always had excellent luck with WD drives, I've also had good luck with Hitatchi, although I've found them to be pretty noisey in the past. Unfortunately, I've never had good luck with Seagate.
Can anybody give any feedback regarding the drives or which ones you're more or less likely to end up with.
Thanks for any info you can provide.
Sully

I've got the previous alu iMac (2.8GHz) with a 750GB HDD. It is a Seagate.
IMO, just choose your disk for the capacity you need: today, all brands are equivalent on the reliability. You can have a hardware failure with any brand, but today it is quite rare...
The time with IBM cursed series is over.

Easy question I'm sure. imac hard full (500gb) mostly from iphoto. no capacity left. what are my options? I've thought of an external drive of 1tb and then a 2nd external drive of 3tb to back up both???? please help.

easy question I'm sure. imac hard full (500gb) mostly from iphoto. no capacity left. what are my options? I've thought of an external drive of 1tb and then a 2nd external drive of 3tb to back up both???? please help.

Those are the options - more space is more space.
Moving the iPhoto Library is simple:
Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

I downloaded carbon copy. transferred entire internal hd to new replacement HD thru USB. computer booted from replacement hrdrive. then installed replacement hard rive into iMac. when rebooting imac did not recognized new replacement hd.

i downloaded carbon copy. transferred entire internal hd to new replacement HD thru USB adapter kit. computer booted from replacement hrdrive. then i erased the internal hardrive and reloaded the operating system.( i needed to find out if the hard drive was bad or virus/worm was the cause). then installed replacement hard drive into iMac. when rebooting, imac did not recognized new replacement hd. i also upgraded memory at the same time. ok what did i do wrong. do i have to remove the new replacement hardrive to extract the data.

It should not matter. CCC will "clone" the recovery partition as well, but not knowing exactly what operation you had CCC perform it is difficult to know what may have gone wrong - it has many customizable options and you have to choose the correct one.
I have performed the same transplant as you described and didn't have a problem, but if your Mac is not recognizing the internal HD you really have no choice other than to reinitialize it as suggested. After that, install OS X, upgrade to Mountain Lion if required, and migrate your old account(s) from your backup.
my backups have backups.
I assume you didn't mean that literally. Have redundant backups - don't "back up your backups".

My iMac (10.6.8) goes to sleep and will not wake up without a hard reboot.

My iMac (10.6.8) goes to sleep after 2 or 3 hours (even if im working at the time) and will not wake up without a hard reboot.
Any suggestions would be very much appreciated.

What all USB or Firewire devices do you have connected?
Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if sleep/wake works OK in Safe Mode.
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.
next...
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

Try resetting the SMC and the PRAM.
1. SMC
Read this and follow the instructions for your kind of mac:
http://support.apple.com/kb/HT3964
2. PRAM
Follow the procedure below:
1. Power down the machine.
2. Locate the following keys on your keyboard in preparation for Step 4:
command–option–P–R
3. Press the ‘power on’ button.
4. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
5. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up as it should normally.

IMac stuck (and asking for hard reboot)

The problem is that suddenly (during Websurfing, watching video etc.) gray "curtain" falling down the screen and message (in different languages) appears saying I must push Power button until iMac shut down then turn it ON again.
After hard-reboot in suggested way OS sends error report to Apple.
There was about 6 times for two last weeks, today - twice.
I really puzzled by this problem and hopin' some advices from community to recieve.
My iMac is about 1 year old - 21.5", 3.2 Ghz i3, 8Gb RAM, OSX Lion 10.7.2

Damned!
Everyday's KP.
Here is last log:
Tue Nov 15 10:09:55 2011
panic(cpu 2 caller 0xffffff80002c266d): Kernel trap at 0xffffff800028fff0, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000117f59000, CR3: 0x000000003ad27051, CR4: 0x00000000000206e0
RAX: 0x0000000000000001, RBX: 0x00000000003ec000, RCX: 0xffffff80165ceb40, RDX: 0x000000000015c42d
RSP: 0xffffff80f226b1f0, RBP: 0xffffff80f226b210, RSI: 0x000000002f908380, RDI: 0xffffff8005281210
R8: 0x0000000000000001, R9: 0xffffff80f226b540, R10: 0xffffff7f8190ba90, R11: 0x0000000000000001
R12: 0xffffff8005281210, R13: 0x0000000000000003, R14: 0xffffff80140d2c60, R15: 0x0040000000000000
RFL: 0x0000000000010206, RIP: 0xffffff800028fff0, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000117f59000, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff80f226aeb0 : 0xffffff8000220702
0xffffff80f226af30 : 0xffffff80002c266d
0xffffff80f226b0d0 : 0xffffff80002d7a1d
0xffffff80f226b0f0 : 0xffffff800028fff0
0xffffff80f226b210 : 0xffffff8000287ef9
0xffffff80f226b570 : 0xffffff80002671fd
0xffffff80f226b5e0 : 0xffffff8000646011
0xffffff80f226b6f0 : 0xffffff80006449eb
0xffffff80f226b720 : 0xffffff7f816f4d99
0xffffff80f226b780 : 0xffffff7f816ae974
0xffffff80f226b7b0 : 0xffffff7f81692a1c
0xffffff80f226b7f0 : 0xffffff7f8168fb0c
0xffffff80f226b820 : 0xffffff7f816c26ea
0xffffff80f226b870 : 0xffffff7f816d7744
0xffffff80f226b8a0 : 0xffffff7f816d7a13
0xffffff80f226b960 : 0xffffff7f816d7cc7
0xffffff80f226b9b0 : 0xffffff7f816d53dc
0xffffff80f226ba00 : 0xffffff7f81696f49
0xffffff80f226ba40 : 0xffffff7f816d921b
0xffffff80f226ba90 : 0xffffff7f8169a484
0xffffff80f226bb60 : 0xffffff7f816975eb
0xffffff80f226bbc0 : 0xffffff80006523be
0xffffff80f226bbe0 : 0xffffff8000652c9a
0xffffff80f226bc40 : 0xffffff800065343b
0xffffff80f226bd80 : 0xffffff80002a3898
0xffffff80f226be80 : 0xffffff8000223006
0xffffff80f226beb0 : 0xffffff8000214829
0xffffff80f226bf10 : 0xffffff800021bb58
0xffffff80f226bf70 : 0xffffff80002ae8a0
0xffffff80f226bfb0 : 0xffffff80002d8383
      Kernel Extensions in backtrace:
         com.apple.ATIRadeonX3000(7.1.2)[B6470E9A-54A0-3DF8-846F-CE1C4F9BD1F0]@0xffffff7 f8168e000->0xffffff7f81924fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80821000
            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f80cb3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f80c7b000
BSD process name corresponding to current thread: Safari
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 4183407562567
last loaded kext at 4058322378623: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
last unloaded kext at 4135806919923: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078d000, size 36864)
loaded kexts:
com.bresink.driver.BRESINKx86Monitoring          8.0
com.pihto.driver.KirguduDriver          1.0.5
com.iospirit.driver.rbiokithelper          1.18.1
com.apple.driver.AppleBluetoothMultitouch          66.3
com.apple.driver.AppleHWSensor          1.9.4d0
com.apple.filesystems.autofs          3.0
com.apple.driver.IOBluetoothSCOAudioDriver          4.0.1f4
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMCCSControl          1.0.26
com.apple.kext.ATIFramebuffer          7.1.2
com.apple.ATIRadeonX3000          7.1.2
com.apple.driver.AppleMikeyDriver          2.1.3f7
com.apple.driver.AppleHDA          2.1.3f7
com.apple.driver.AGPM          100.12.42
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.1
com.apple.driver.AirPort.Atheros40          501.58.1
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4
com.apple.driver.AppleLPC          1.5.3
com.apple.driver.AppleBacklight          170.1.9
com.apple.driver.AppleUSBCardReader          3.0.1
com.apple.iokit.SCSITaskUserClient          3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.IOAHCIBlockStorage          2.0.1
com.apple.driver.AppleFWOHCI          4.8.9
com.apple.driver.AppleUSBHub          4.5.0
com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2
com.apple.driver.AppleEFINVRAM          1.5.0
com.apple.driver.AppleAHCIPort          2.2.0
com.apple.driver.AppleUSBEHCI          4.5.0
com.apple.driver.AppleRTC          1.4
com.apple.driver.AppleACPIButtons          1.4
com.apple.driver.AppleHPET          1.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.4
com.apple.driver.AppleAPIC          1.5
com.apple.driver.AppleIntelCPUPowerManagementClient          167.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1
com.apple.driver.AppleIntelCPUPowerManagement          167.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          152.3
com.apple.driver.AppleHIDKeyboard          152.3
com.apple.driver.AppleMultitouchDriver          220.62.1
com.apple.driver.IOBluetoothHIDDriver          4.0.1f4
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.1.3f7
com.apple.kext.ATI5000Controller          7.1.2
com.apple.kext.ATISupport          7.1.2
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.4
com.apple.driver.AppleHDAController          2.1.3f7
com.apple.iokit.IOHDAFamily          2.1.3f7
com.apple.iokit.IOSurface          80.0
com.apple.iokit.IOBluetoothSerialManager          4.0.1f4
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOAudioFamily          1.8.3fc11
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.ApplePolicyControl          3.0.16
com.apple.iokit.IO80211Family          411.1
com.apple.driver.AppleSMC          3.1.1d8
com.apple.driver.IOPlatformPluginFamily          4.7.5d4
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleGraphicsControl          3.0.16
com.apple.driver.AppleBacklightExpert          1.0.3
com.apple.iokit.IONDRVSupport          2.3.2
com.apple.iokit.IOGraphicsFamily          2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController          4.0.1f4
com.apple.iokit.IOBluetoothFamily          4.0.1f4
com.apple.iokit.IOUSBHIDDriver          4.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.1
com.apple.iokit.IOUSBMassStorageClass          3.0.0
com.apple.driver.AppleUSBMergeNub          4.5.3
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.7
com.apple.iokit.IOCDStorageFamily          1.7
com.apple.driver.XsanFilter          403
com.apple.iokit.IOAHCISerialATAPI          2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1
com.apple.iokit.IOFireWireFamily          4.4.5
com.apple.iokit.IOUSBUserClient          4.5.3
com.apple.iokit.IOEthernetAVBController          1.0.0d5
com.apple.iokit.IONetworkingFamily          2.0
com.apple.iokit.IOAHCIFamily          2.0.7
com.apple.iokit.IOUSBFamily          4.5.3
com.apple.driver.AppleEFIRuntime          1.5.0
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          165.3
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          331
com.apple.iokit.IOStorageFamily          1.7
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.4
com.apple.iokit.IOPCIFamily          2.6.7
com.apple.iokit.IOACPIFamily          1.4
Can re-installing Lion solve my problem?
Also I didn't manage to catch which com.apple.ATIRadeonX3000 in backtrace can it be when in my iMac ATI Radeon HD 5670 is used?

Ive updated too Lion on my iMac but usually my mouse pointer doesn't appear after I wake the computer so I have to do a hard reboot. Any suggestions?

I've updated to Lion 10.7.1. Now when I wake my iMac from sleep, the mouse doesnt appear so I have to do a hard reboot and than i shows up fine. P.S. I have a mouse & trackpad. Any help?

I've heard that resetting the PRAM may solve issues like mine.
It does not hurt to reset the PRAM, so give that a try.
Is the 24GB RAM all Apple RAM, or did you add 3rd Party RAM? If 3rd Party RAM, this could be the cause.
Do you have 3rd kernel extensions? 3rd Party software can cause problems, especially those that add kernel extensions. Posting the EtreCheck output would show all such extensions
<https://discussions.apple.com/docs/DOC-6174>
Did Apple have SSD/HDD combos in 2011? I really do not know, so I'm asking. If this SSD/HDD combo is a 3rd Party addition, then disk issues might be an issue. Then again, a failing disk (Apple's or 3rd Party) can ALWAYS be an issue.
Is your SSD/HDD configured in a Fusion Drive setup? Again, if this is not original Apple SSD/HDD Fusion Drive setup, is it possible your manual configuration is having issues?

Help!! I need to recover my photos on my failed iMac hard disk

I need some help in recovering my photo's on a failed imac hard disk......
The history to this is that I received the cursed flashing folder with a question mark (?) when I tried to boot into my normal OSX Maverck on my imac - I researched this and there was a possibility of a hard disk error.
I booted off the Mac OSX Snow Leopard CD to access Disk Utility to see if I could repair the hard disk - no luck! I couldn't repair it.
I then installed a new version of OSX Snow Leopard on a external hard disk connected to the Imac through the USB - I then upgraded this version of OSX Snow Leopard to OSX Maverick. This allowed me to reboot the Imac off the external version OSX Maverick. I could subsequently see the failed hard disk on File Manager and have access to all the files on the main account. I don't however have access to other accounts (my wife's) where I store my photo's as there is a folder with a red minus sign denying me permission - I tried to change permission on these accounts but when I right click on the folder and select "Get Info" the permissions tab is greyed out denying me the ability to change permissions.
How do I change permissions on the failed hard disk from my external copy of OSX Maverick? How do I get access to those files so I can receover the photo's?
My ulitmate goal is to recover all the information on the failed hard dsik so that I can reformat the hard disk.
By the way, I tried recovering the photo's using Time Machine but the last history I have is December 2011 which is 2.5 years out of date - something must have gone wrong! I don't want to receover this and lose the most recent photo's on the failed hard disk. Another question with Time Machine - if I perform a back-up today, will I be able to recover the data after I reformat the hard disk - my worry is that I'll only be able to get back to where I man now which is not being able to access the data on the folders that I don;t have permission on.
I really appreciate the groups assistance.
Lightning_rabbit

I can think of several ways to get the files off.
One is to create a root (super user account) user whcih will have access to everything. Another thing is to duplicate the other accounts that were on the failed drive on the new one and then log in as that user and move them over.
A link to create the root user is here:
http://support.apple.com/kb/PH14281

What do I do if my MBP doesn't recognize my HDD after a hard reboot?

I have a MBP 13'' Mid 2010 2.4GHz 4GB. I work on Lion, with BootCamp and Parallels installed.
Two weeks ago, I used Parallels to open up Windows for the first time since months. I think, maybe for the first time since i migrated with TimeMachine from a Backup. Windows worked fine. In the end of my session, I put it to hibernate by just closing it. Later this day, I opened it again and the monitor froze. I made a hard reboot which resulted in the folder with the question mark. I thought "crashed hdd". I exchanged the hdd for a new one and started up SL Install from the DVD. SL Installer (more exactly: the Disk Utility) does not even recognize it as a HDD! I put a third HDD as external USB which was recognized and I installed SL there. Later, I even put my "crashed hdd" in an other case => works also, I can boot from it! But still as I write to you know, I work from a boot off an external hdd and the disk utility in SL does not recognize the internal hdd. The SuperDrive works fine. Apple Hardware Test did not give any results. PRAM-Reset was done. The laptop even still is stable under stress, calculation, gaming and everything.
Yesterday I used Windows again, now from the USB-Drive. It worked fine and I turned it off in the evening. Today, when I tried to boot from the HDD => Folder with question mark! Now it's working again as I'm home, and I'm not sure if this is because of 1) Luck 2) a PRAM-Reset 3) pushing Alt during the boot. I have to say: In this two weeks I didn't need to push Alt during boot for the Mac to recognize and boot from my USB-Hdd.
I'm afraid that my LogicBoard is slowly dying... can somebody explain me what happened?
Is it possible that BootCamp destroyed something of the hardware? Moreover, what more can I do to "reset" my MacBook to its original state, additionally to putting a new HDD in it? I think and hope that no hardware is damaged, so a total reset of all possible properties could probably help me. Will I have to flash the EFI? Is that even possible?
Thank you all very much for your help!
Greetings
Tobi
PS: At the moment I think of my laptop as of a patient having a heart transplant on a cardiopulmonary bypass: Everything works fine, but many important part happen outside of the real body!

Hello, Grandma Mo.
Thank you for visiting Apple Support Communities.
I would first make sure all updates have been processed for the computer and iTunes. You may need to place the device in recovery mode before iTunes will recognize the device. Here is the article that explains that process.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If the device is still not recognized by iTunes, see the steps in the two articles below.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Cheers,
Jason H.

Slow iMac and Time machine won't recognize iMac hard drive

I have an older iMac (2.16GHz Intel) that is upgraded to OSX10.6.7. Recently it has been running very slow (although it did not seem to correlate with any particular install that I know of). I have looked at the Activity Monitor and cannot find anything that is consuming vast amounts of memory (although I can't say that I really know what I'm looking for exactly, just no high numbers). I did a Safe Boot and it is still really slow there (EXAMPLE of slow is taking several minutes to open a program or taking 27 hours to download my pictures (which only took 13 minutes on my MacBook)). I know my iMac could use more memory (1G), but the slow problem is there even if only running one program. I can't find a particular pattern to it, it just hangs up and then comes back most of the time. It did however start shutting itself down recently. I finally got into disk utility (I've been trying to run disk utility and it usually goes into an eternal spin that I can't even force quit - have to hard boot). So from disk utility I ran verify disk in first aid - it says "the volume Macintosh HD appears to be ok." I"m not sure what else I'm supposed to do in here either. So my first question is Does anyone have any other suggestions for the slowness? Second, in the meantime I'm desperately trying to back up my data on the time machine that I stupidly have never set up as a back up. I can manually put files one at a time over there, but if I try to use it as a time capsule (system preferences, time capsule on) my hard drive does not show up as one of the options???? My external drive and the data that is already on the time capsule show up, but not my iMac hard drive. So my second question is How do I get my time machine to see my hard drive or is there another way to get my files to move over there? I realize I'm in trouble, any help would be greatly appreciated. I've tried to provide as much info as possible. Maybe there is something obvious I'm missing.

My own response, or rather an update: I took the computer up to the Genius Bar - my hard drive is bad. They are going to try to rescue my data. For those of you reading this with a similar problem, make an appointment and go to the Apple Store if you can. Mike, my personal "genius" for this encounter, said that stressing the machine when the hard drive is going bad just risks damaging it more. If you potentially have a hardware issue, take it and let them determine what is wrong. They have tools and diagnostics most of us wouldn't know how to use if we read about them here - and they have ways of retrieving data (I hope) that most of us do not have. Please note that disk utility said my hard drive was ok, but the diagnostics they did showed that in fact my hard drive was much less than ok, but it was still "mounting" hence the disk utility reporting it was ok. It is over an hour drive for me to get to the Apple store, and I only wish I had gone sooner.

Hard drive spins down and have to do a hard reboot

I have an Intel iMac 3.06 (April 2008). Ever since I upgraded to Snow Leopard especially when I am using itunes (9.02) (downloading) the hard drive spins down for no reason at all.The energy settings are fine. The only option I have is to hold the power button down for 5 sec and reboot when it happens. I know this has been an issue with other intel iMacs but when the "fix" for other machines was available it said my machine did not need it. I beg to differ. This is getting very annoying as I am sure it is not doing the hard drive any good having to hard reboot all the time.
I have tried the power management reset which has not resolved the problem.

Hi David
Welcome to Apple Discussions
1. In the Energy Saver preference try setting Computer sleep: to "Never" and make sure the the box "Put the hard disk(s) to sleep when possible" is unchecked.
2. Try resetting the System Management Controller as described in the article below.
http://support.apple.com/kb/HT1543
Now then if you are still having a problem you might also:
1. Use the Restore Default button on the Energy Saver preference panel and then reselect your sleep settings.
or
2. Go to: Macintosh HD > Library > Preferences > SystemConfiguration and trash the "com.apple.PowerManagement.plist" which also restore's the Energy Saver preference to default, then go back to the Energy Saver preference and reselect your sleep settings.
Dennis

I need to replace my late 2006 20" imac hard drive

here's what i have
VIN,IMAC (20-INCH LATE 2006)
running leopard 10.5.8
Hardware Overview:
Model Name: iMac
Model Identifier:    iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
Bus Speed:    667 MHz
Boot ROM Version: IM51.0090.B09
SMC Version (system): 1.9f4
Serial Number (system): W8******VUV
WDC WD2500JS-40TGB0:
Capacity: 232.89 GB
Model:    WDC WD2500JS-40TGB0
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Failing
Volumes: Macintosh HD:
Capacity: 232.57 GB
Available: 106.04 GB
Writable: Yes
File System: Journaled HFS+
BSD Name:    disk0s2
disk utility shows this:
my mac is still running like a champ but as the pictures above show it's time
i've found a lot of people with the same question i have on this site with answers but most links that people suggest are broken or 2 of the hard drives they've recommended are discontiued
i've got a frys electronics and best buy near by or internet if that's the best way to go about it
what exactly do i need to look for when i'm at a store or online?
what size hard drive, any? 250GB, 500GB, 750GB, 1TB
3.5" SATA
7200RPM
does cache matter?
anything else?
people's responses to: Need to replace my late 2006 imac hard drive - what should i be looking for to replace it?
1. You can use any 3.5" Sata drive, WD or Seagate would be good choices.
2. Do not use "green" drives like the WD Blue series. WD Black are fine as are Seagates.
3. The 2T green will work fine in the Intel iMac's. I always suggest using the quieter and cooler running Blue's or Green's in the iMac's.
4. Personally I have upgraded the Hard Drive in several Early Core Duo's using both 320GB and 500GB WD Cavair Blue's.
5. WD Caviar Blue or WD Caviar Green, they run cooler and quieter than the WD Black or Seagate's.
6. I'm very happy with the WD Caviar Blue that replaced my factory installed 160GB Seagate HD a few months ago.
i've found some good DIY tutorials for install
http://www.youtube.com/watch?v=ShY8zuT-wPg&feature=player_embedded
http://www.ifixit.com/Guide/iMac+Intel+20-Inch+EMC+2105+and+2118+Hard+Drive+Repl acement/1092/1
any help will be appreciated,
sean k
<Edited by Host>

thanks for the quick reply kappy,
i plan to purchase a new imac when they are actually shipped, in stores, and i know all my handicap assisted devises will work on it
you say "Do not buy a drive designed for SATA 3 6 Gb/s interfaces as some may not work on the controller in your iMac"
at frys it breaks the groups like this:
Interface (32)
SATA/300 (17)
SATA/600 (9)
PATA/100 (6)
could you take a look at this link to frys and recommend a hard drive
http://www.frys.com/search?cat=-69564&pType=pDisplay&fq=100413%203.5-100415%2072 00
or bestbuy internal hard drives
like you said it's got a limited life and just need something to get by till the new imacs arrive

Please help RE retrieval/transfer of imac hard drive to imac Part 2

Absolutely any assistance would be gratefully appreciated thank you. I am computer illiterate and I need assistance retrieving data from a imac hard drive (rest of computer isn't working) to a newer imac. Previously had received help from the forum and found out I needed an external casing (thank you again to all those that helped), but no shops near me sell them, sales person told me Sata HDD Docking (OTB) would be able to do a similar thing. I really suck with technology, so I humbly ask if any patient persons more intelligent than me could help me with some basic questions to help me retrieve/transfer data. Let me know if I need to give details. Any links to guides or tutorials welcome as well, but I tend to second guess myself and fail at basic terms often, there are probably 6 year olds with better computer skills and knowledge than me, so yeah, pity welcome, help even more so. Oh first question am I still suppose to use Migration Assistent or do I just turn on computer with old HD in dock connected?

Okay, I apologize for throwing you the following curveball - it appears the shop assistent I was talking to may not have been as knowledgeable as I had hoped, because I don't think my imac is compatible with USB 3.0? I tried putting it into the dock but nothing happened - it gave me four options, transfer from another Mac, transfer from a PC, transfer from a Time Machine (and something else) and forth option was not to transfer now.
I attempted to transfer from Mac and Time Machine options, but with both the loading dial spun for 10 mins with each with no change. So I decided to try and set up the computer anyway. The internet set up part came up but at the time I didn't know how to set it up, and now with retrospect I assume I have to set that up before I "register this computer" as no hard drive is showing onmy computer at the moment? Sorry for the sudden and strange switch in problems but now that I have set up the internet - could you or anyone else please tell me how I can register the computer details (or why the hard drive icon is not appearing assuming those things are connected - when I did fill those details out before it told me it couldn't send them now and would have to be done later?)
Sorry for being so clueless - any help appreciated.
I am looking up my imacs specs now to see if it actually can access this dock. (thank you once again)

IMac Hard Reboot - Questions

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