IMac install DVDs

I am helping a freind with their iMac that won't start. It needs the HDD formatted and everything reinstalled, but she can't find the install DVDs.
How does she order replacement DVDs?
How much do they cost and any idea how long it will take?
I have looked on the Apple site but can't find anywhere to order them.

Contact AppleCare.
For a nominal Fee they will send you the Discs.
Besure to have your S/N handy

Similar Messages

HT3964 Hi folks, I own am IMac 27" running OS X 10.8.2. The optical drive has stopped working in that it accepts the disc but spits the CD, DVD even my original iMac install DVD back out, after attempting to read the disc. Any of you kind folks any ideas?

Hi folks, I own am IMac 27" running OS X 10.8.2. The optical drive has stopped working in that it accepts the disc but spits the CD, DVD even my original iMac install DVD back out, after attempting to read the disc. Any of you kind folks any ideas?

Have you tried one of those CD cleaning Discs yet?
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.

Installing old application from iMac flatscreen DVD

Hello,
I have a MacBook Air which works fine.
My 3 year old iMac flatscreen went dark screen and cannot be accessed so and I can't get Appleworks off it.
I'm told Appleworks was bundled with the iMac install DVD but when i try to install to the Air from the iMac disc the message appears " the disc is not supported on this model of computer ".
Any advice would be much appreciated.
Thank you.
Ken Deighton..

Thanks Dave for drawing my attention the wonderful program Pacifist.
I have been able to access the original Clarisworks package in my 11 year old iMac install disc.
I would like to update this by downloads to Appleworks 5 or 6 ( don;t care which ).
But my Air won't open Claris - needs Classic OS presumably?
Can Classic be extracted from my 3 year old flat screen iMac install discs?
Or my 4 year old PowerBook install discs?
Will Classic run ok the Air please ?.
Thanks for all your help.
Ken in Bournemouth..

Is it possible to boot to a Windows 7 install DVD from an external USB drive on current iMacs?

On the iMac I'm currently using, a mid-2007 24-inch, it's impossible to boot into a Windows install DVD from an external drive: I can hold down option on boot, and all my hard drives come up, but if the Windows disc is in my external DVD drive, it won't show up. I'll soon be upgrading to a late 2012 iMac, and I'd like to be able to install Windows 7 for a boot camp partition. Since that iMac has no built in drive, I'd like to know if using an external DVD drive will work on that model. I'd like to do that, seems easier than messing around with disk images. But we'll see...

You can use an external optical drive to install Windows without any problem with a Late 2012 iMac.
The reason that you couldn't install Windows from an external optical drive on the 2007 iMac is that it has got an internal SuperDrive, so Apple only allows you to use it to install Windows on your iMac

G5 iMac won't read 10.5 install DVD

Hello good people! Here's my problem:
When I instert my OS 10.5 (Leopard) install DVD into my G5 iMac, the computer will not read the disk. I can hear it spinning the disk and it makes a few strange grind-like noises, but I never get an icon on the desktop and it eventually (after about a minute) just spits the disk back out. This is a 20" 1.8 GHz PowerPC G5 iMac (no camera) w/ a Super Drive and 2GB of RAM, currently running 10.4.11.
A few things to know:
• I know the 10.5 install disk is good because it worked fine on a G4 iBook.
• I know the Super Drive will read from and record to other CDs and DVDs.
• I tried duplicating the 10.5 install DVD onto another DVD and got the same result: can't read the copy either.
• I looked into updating the Super Drive's firmware and the updater told me I did not need to update it.
So it seems that this drive is just not happy with this disk or a copy of this disk for some reason. If anyone knows why, I would be grateful for an explanation, but what I am more interested in knowing is this:
IS IT POSSIBLE to run this installation either from a disk image that I put onto the iMac's desktop; OR by inserting the physical disk into the drive on my iBook (which as I said previously WILL read the disk without a problem) and then running the install from the iBook's drive onto the iMac, either over a network or by connecting the two machines directly via some sort of cable? (The iBook is running 10.5 and the iMac is at 10.4.11). If this is possible, please explain how to do it! Desperate!
Thanks in advance for everyone's help and expertise.

When I follow the 6-step procedure described here, I get a screen at startup from the iMac where I can select either the iMac's hard drive or the iBook's hard drive to startup from, but I do not see the install DVD as an option.
I also tried starting the iBook in Target disk mode (by holding down T @ startup) and then connecting it to the already-running iMac (which I started and logged into without holding down option). When I do this, I get icons on the desktop for the iBook's hard drive and for the install DVD in the iBook's optical drive (yes!). Unfortunately, the install DVD shows up as a "volume" (i.e. a drive with a white rectangular icon) and NOT as an actual DVD with a round DVD icon. When I try to launch the installer from the DVD, I get a box with a message telling me that I can't use the installer from this "volume" and that I need to run it from the actual DVD (even though it IS an actual DVD). Frustrating!

IMac G4 Flat Panel Will NOT Mount Leopard Install DVD

I'm trying to install Leopard (MacOS X 10.5) onto a 1 GB 1.25 GHz iMac G4 (flat panel) from an install DVD.
Any ideas why it doesn't mount? After a minute or so and several spins and arm accesses the iMac ejects the DVD. Maybe this is a dual-layer DVD and the old iMac can't read dual layer DVDs?
More important, how can I install Leopard on this old hardware? Can I access the DVD from another Mac set up as a firewire target disk? Can I copy the DVD to a USB/FireWire external hard drive?
Any other ideas?
Thanks.
- nello

From what source is the Leopard DVD? Retail discs should work fine in your model.
You can install from another Mac that is able to boot a Leopard installer by way of Target Disk Mode. See the following: Installing Tiger without a DVD drive and How To - Installing Tiger Using FireWire Target Disk Mode.
You cannot copy the disc to an external FireWire drive, but you can use the Restore option of Disk Utility to "restore" the DVD to a freshly formatted external FireWire drive. Cannot use a USB drive as they are not bootable on most PPC Macs.

Hello, I have a 2009 iMac, and my harddrive has failed several times now, and now I need to re-install snow leopard but my install DVD is damaged and I have bought a new snow leopard disc. However my iMac will not read the disc at all ?

Hello, I have a 2009 iMac, and my harddrive has failed several times now.
I tired to reinstall snow leopard with the install DVD that came with my iMac. However the disc is damaged so I bought a new Snow Leopard but my iMac wont read the new disc, it just stays in the apple logo screen, I have tired safe boot, holding down the "C" key on startup and tried using disc utility but getting nowhere.
Please help. Thanks.

Might be related, if your hard drive is a 1TB drive,it could be a Seagate drive.
The drives are known to fail and your iMac maybe covered for free replacement under the Apple's Seagate hard drive replacement program until April 12 of this year.
I Believe the 2009 models are covered under this replacement warranty.
You can find out if you are eligible here.
http://www.apple.com/support/imac-harddrive/
Good Luck!

Hi, i have tryed to install os x leopard, (its a old imac) , disk utility is greyed out , my install dvd cant find any hdd to install on , my only way to format and configure is through terminal but dont know what commands to execute

hi, i have tryed to install os x leopard, (its a old imac) , disk utility is greyed out , my install dvd cant find any hdd to install on , my only way to format and configure is through terminal but dont know what commands to execute...
i tryed diffrent commands such as diskutil eraseDisk JHFS+ Disk1
diskutil list , wont show up my harddrive , i now its functionally cause it shows up in disk utility with name and i can get info about it , but everything is greyed out can only switch between "erase , partition , recover , Raid ,....
when i click the apple in the top left corner the whole menu is greyed out... what to do ? help me please
Sincerly AppleNoob92
p.s i have no experience in apple imac's at all never used before, but im kinda windows nerd so computers i understand but this imac make my insane, cant seem to find any solutions anywhere on the WWW....

Your HD may be crashed, so you probably should use the oringinal install discs to run Apple Hardware Test in extended mode. If error codes appear this confirms a hardware failure. In addition you cannnot repair the HD using Disk Utility from the startup disk, you have to use the origninal Install discs that shipped with the computer or the most up-to-date version of OS X on a disc that you have.

IMac won't start up, don't have Install DVD. Is there any hope at all?

Hi Everyone,
I have a Non-Intel iMac G5 2.1ghz, it has performed flawlessly until last Thursday when I installed a Security Update (as prompted by OS X) and then rebooted. It loads to the grey screen with the Apple Logo and the spinning wheel.
It goes no further at all.
I don't have my original disks.
I have reset the PRAM and still no go at all. I've also unplugged the power cable, plugged it back in with the power button held down.
Nothing. Zilch. Nada.
Am I completely screwed? Is there absolutely anything at all that I can do?

Hello again, sweeet (and welcome from up over...LOL):
I am not sure why your system would show up - did you "ping" it from the network tool, or does it just show in the network summary (I think it would be there from before, although networking is not an expertise of mine)? In any event, without the software install DVD, it is really hard to suggest anything else than to head in for a diagnosis.
Good luck.
Message was edited by: Barry Hemphill

My husband(less technologically inclined than I am), decided to delete programs from our iMac, now it has a grey screen and won't get past it. If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

My husband(less technologically inclined than I am), decided to delete programs from our iMac, he turned it off and now it has a grey screen and won't get past it. It won't start in safe mode and when I If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

With a corrupt disk, the install procedure is most likely going to fail.
How old it the disk?
You might be able to reformat it to fix the problem. Of course that means you lose all of your data.
The other alternative is to get a new disk drive and put that in your Mac and install OS X
Then put the old disk drive in an enclosure and see what can be recovered from it.
Allan

Which install DVDs on ebay for imac 20" tiger intel core duo?

Hi everbody.
Those folks selling install DVD's on ebay don't usually specify which machine their discs are for.PLUS THEY DONT ACCEPT RETURNS.
Anyone know how I can determine which Tiger discs will restore my imac 20" intel core duo SERIAL NUMBER W86****NU2P ???
Any help will be great, thanks!!
Jorge in SA

Please don't post your serial number in your post. Take a look at this link http://support.apple.com/kb/HT1159#iMac it will have the version of Mac OS that came with your iMac. Try to match that with the DVDs on eBay. Or you can always call Apple to order it.

IMac won't read the System Install DVD after trying a Software Update (Whic

Last weekend I tried downloading the 10.4.7 update to my iMac. Towards the end of the download the iMac crashed out and said that the Software Update was unsuccessful. As this was the case I tried rerunning the 'Software Update' again but after a few seconds of the application running and the little window being on the screen, it just dropped out and exited. As this was therefore not working I tried to download the Software Update as a Stand Alone application. I found after downloading the file that mounting a disk image on my iMac no longer works. My next step was to try and reinstall OS X from the System Install DVD. I put the DVD in the DVD Drive and found that after it whirred for about 20 seconds, the disk ejected. I thought this was odd so I tried to boot the iMac , holding down the 'C' key once the DVD was in place inside the iMac. The Mac powered up and then the DVD whirred for a while and once again it ejected the DVD. I now have no way of reinstalling OS X..and am at a loss. I called up the supplier of the iMac as I only purchased it in May 2006. They advised me that the warranty only covers Hardware and not Software. They said with a problem like this it could be expensive to try and work out what is causing it as it is sort of an unknown. I would like to know if anyone else has had this problem, is there some way I can see what the iMac is doing when it is trying to read the DVD and the ejects it, and is there some way of 'resetting' the iMac so that it is in the initial state. I know the BIOS on these machines is a 'soft' BIOS so as the supplier said, it is quite possible that the Software Update has corrupted the soft BIOS on the machine. Any ideas?

Yes. It is possible that the DVD could be bad.
It is also possible that your corrupted installation is preventing the DVD from working right.
It would seem strange, except that this happened with another guy as well. But, once we disconnected his internal hard drive with the corrupted OS 10.4.7 install, the machine booted from the DVD and worked properly. We then connected a different hard drive to install to, and it worked fine. Then, we connected the drive as a secondary and formatted it and it resumed working.
But, with an iMac CoreDuo, you cannot open the machine to unplug the drive. So, you'll be a bit stuck if you require the same solution. He had a PowerMac G5.
But, basically, his corrupted OS 10.4.7 installation was preventing booting from a CD, booting into safe mode, booting from an external drive, or any other kind of booting.
So, for him, the only option was disconnecting the internal drive and installing on another one.
I hope this doesn't turn out to be necessary on your system as well. If so, you'll need to take it into the shop for servicing.
The only other option I could think of is to try and boot it into Target Disk mode, and format it's drive with another computer. Perhaps that would work.
Once your internal drive has been cleared (formatted), then it may boot from the DVD again (assuming your problem is the same as the other guys).
You can read about Target Disk Mode here:
http://docs.info.apple.com/article.html?artnum=58583
You can read about the steps we took to troubleshoot and repair the other guys machine here:
http://discussions.apple.com/message.jspa?messageID=2629919#2629919
Perhaps that will help explain what I described above.
I hope this helps.

HT204382 Quick time Player can't open because a required codec isn't available. The DVD I am trying to play was made on an IPAD. My Imac came with a IMac Application install DVD, A IMac Mac OS X Install DVD, & iWork, I don't think I have iLife

Quick time Player can't open because a required codec isn't available. The DVD I am trying to play was made on an IPAD. My Imac came with a IMac Application install DVD, A IMac Mac OS X Install DVD, & iWork, I don't think I have iLife What additional software do I need?

Perian 1.2.3 *should* work for both QuickTime & and QTX in Mountain Lion. Regardless of the filetype container, whether it is a Matroska (.mkv) or a .mov. As to the actual encoding of the file (h264, .mp2, whatever..) I have found most play, even older formats.
Even though it's no longer supported and is a dead project, it works just fine. It will load as a System Preference file and adds to the Other category in them.
I think in 10.8 you've still got support for QTX so it may work with that. (in Mavericks, it only works for QT7)
If not, just run QuickTime 7.6.6.
http://perian.org
If no luck there, you could also try VLC at http://www.videolan.org

IMac ejecting 10.5.6 install dvd.

I just bought the Mac box set to upgrade from 10.4.11 to 10.5. My iMac keeps ejecting the 10.5.6 install dvd, even when I restart holding down "C". The superdrive is a Sony DVD RW DW-U10A, Revision A13b. The CPU is a PowerPC G4 (3.3) with 1 GHZ speed.

I'm not sure if this would work but you could try turning off the computer, and truning it on while holding down alt (option). Then select the disk. I'm sorry if it doesn't work but you might as well try.

Installing 10.6 on iMac using MacBook Pro install DVD

Hi
I have a 24inch intel 2 core iMac from early 2008 with 10.5.6 installed and I just bought a MacBook Pro with Snow Leopard. I want to upgrade my iMac to 10.6 but before I purchase it I wanted to check if my apps etc would work.
I used the MacBook Pro dvd to install to an external drive and then I restored that drive. I then migrated my iMac install unto the external 10.6 drive and I am now running from the external drive on the iMac.
All seems to be ok for now but should this work? Do the different cd's have specific drivers or setup specific to the device i.e. might I be missing software or have the wrong software installed and thus invalidating my test?
Yes, I know what I have done is not strictly allowed but there is no other way to test an install without purchasing and I can't afford downtime to fix any problems.
Thanks

Allan Eckert wrote:
Hi cypher6x;
If you are willing to ignore the fact of it being illegal, then you will be leaving yourself open to the fact that the vast majority of the time when one uses hardware specific DVD for different hardware it doesn't install at all. When it does it usually causes more problems that it is worth so go ahead and pay the $29 and do it legally and correctly.
Allan
It installs and runs. I will purchase the proper dvd *IF all my apps works ok* otherwise I will not be upgrading anytime soon. I am just trying to ascertain if my test is valid.
It would cost Apple more to package up different dvds for all their products. I imagine they may have different installers though that selects the items.
Either or, it will be hard to say unless I do a diff against fresh installs using both dvd's.

IMac install DVDs

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