IMac/iPod Problems

I have no idea if this is a problem with my iMac or with my iPod.
I have an iMac G5 (no cam) and an iPod w/click wheel (40GB).
Two weeks ago I connected my iPod to my Mac for the first time in a while in order to update it. I received an error from iTunes that 28 songs, all of which I purchased from iTunes on this computer, could not be copied to the iPod because the computer was not authorized. When I tried to re-authorize the computer just shut down. I restarted and tried to sync again and the same sequence of events repeated.
Ended up with some HD problems, Apple support was not able to tell if the disc errors caused the problem or if the problem caused the disc errors. But the Disk utility could not fix the issues and I had to do a clean install of OSX and restore my data.
Now, tonight I attached my iPod again to try to update (via Firewire as it has always been connected) and I got the same authorization error as before on the same songs.
This time I tried to do a restore on the iPod and as soon as iTunes had started to restore....the computer just shut off! Same as before, like someone just pulled the plug.

yes, obviously must be the computer anyway. have you done the smc firmware update http://docs.info.apple.com/article.html?artnum=303725 for your computer? [:)]

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***Serious iPod Problems***

My brother is havign some serious iPod problems. A while ago the battery died after having it for about 2 years. He just had the battery replaced, it will atleast bootup now, but it wont get passed the Apple logo. I can get it to boot into Disk Mode, then reset it, but it still wont get passed the Apple logo. Does anyone have any idea what's happened to it?
Thanks in advance!
Matt

Hi Jeff, thanks for the response, i have been able to do that a bunch of times today, i've even opened up the Disk utility and erased and then done it, no such luck, it just wont get passed the apple screen

20 GB Ipod Problem - Not viewable in Windows and wont start

Hello all, wondering if you can help me with this Ipod problem i have.
1) Ipod turns on and displays folder with exclamation mark.
2) Ipod is not viewable in my computer
1 - I have tried a reset and putting into disk mode, which goes through fine, but it still starts with the above error.
2 - I can sometimes view the Ipod in My Computer and or disk management, but can not go into it or format it. Diskj manager reports it as un-readable.
If i try to run Ipod update/restore application it asks me to plug in an Ipod.
Any ideas on what else i can do? I thought i could at least get windows to see the device and format it to a standard Fat32, then use the Ipod restore to re-write the folders to use it as a ipod.
Thanks

Try this then
The Sad iPods icon, clicking sound or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
There are also some cases being reported that some unrecognized iPod being able to be erased with Linux, then reconnect the iPod with the original computer and do a Restore there.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10. Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
11. Put your iPod in disk mode and plug with a computer, and have a boot of your computer using the Mac OS or XP startup disks, hope that your iPod will be seen on Mac's Disk utility and allow you to do a Erase there. Or, under the XP, you will be able to find your iPod there for you to do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

Very random and frustrating iPod problem

I've had my 80GB classic for 2 years, no problems. Yesterday, after uploading new music I noticed my iPod was completely empty. iTunes gave me no warning message so I thought it was just a random bug.
But now I cannot transfer any music to my iPod. Earlier today it asked me to run a disk check on my iPod to repair it, which I did, and have tried transferring music with no success. Everytime I connect my iPod it tells me it cannot be read and to restore it to factory settings. I do that, but at a random point in the transfer process, it will give me the "error 69" message and stop.
The weird thing is it does this with RANDOM songs. And it's not new songs I just downloaded. The most recent one was for a song I've had for the entire 2 years I've had my iPod! Another odd thing is that the transfer process is INCREDIBLY slow. I have 75GBs of music and it took me 3 hours to get halfway through... and then give me the error message and delete all my progress. Right now, I'm transferring one song a second when before it was at least 25 times as fast before it suddenly stopped working yesterday.
Anybody have any solutions? I've deleted the songs that keep popping up, but like I said, it's random songs, not recently downloaded songs only. I have successfully transfered music ONCE; I tried uploading one album as a test so I didn't waste my time uploading 75GB and it worked. But then I transfered the rest of my music and got the same **** error.
Is it the actual disk inside the iPod that's damaged?

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
Assuming the diagnostics give the drive a clean bill of health it may still be worth checking the drive for logical file system errors.
*Check iPod hard-drive for errors*
Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.
And if that still doesn't help try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Another "itunes cannot read contents of ipod" problem

iPod is recognized by computer and has an icon on desktop. iTunes however won't recognize iPod.
I've tried the 5 Rs except for restore as I am unwilling to erase the months of work I spent uploading songs to my iPod.
AND...now when I disconnect the iPod from my computer, a large portion of songs are no longer listed in the menu. They have to be there as they haven't been deleted and were available when I connected to the computer.
Any suggestions? Apple is on the verge of losing a lifelong customer here.

I've got a brand new iPod Video 60Gb and i have had this message since the first time i synced it. I think i restored the iPod about 10 times but it's always crashing when i unlupg it. It try to listen to something, the musics are on the iPod but they aren't listed in playlists or under artists or songs.
Then i plug it to iTunes and i got the message: iTunes cannot read the content.
I've bought a Belkin card just for it, the one recommended for iPod USB 2.0. Doesn't change anything. I've tried different USB ports, again, nothing new.
I was just going to try using USB 1.0 but it's sooooooooooooo slow that it will take me like 12 hours to sync the iPod!
I don't know what to do now, as i can't find if it's a computer problem or an iPod problem...

Imac display problem, the resolution seems to be unusual, top bar and all folders on the desktop background is off the screen

Need help with 21" imac display problem. The resolution seems to be unsual, everything on the desktop background goes off the screen. The resolution is set at 1920 x 1080

Quit the game and restart the iPad.
To quit the game - Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't work try this.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Have an iMac. Problem is I hear the fan noise, yet no power on the screen yielding no power. I have checked the power cord and it seems to be fine. Not sure if computer is a total loss. What would be the next step?

Have an iMac. Problem is I hear the fan noise, yet no power on the screen yielding no power. I have checked the power cord and it seems to be fine. Not sure if computer is a total loss. What would be the next step?
<Email Edited by Host>

What does the EMC# say on the base?

HT201066 I have problem with recently with playing DVDs on my iMac. the problem only with DVDs, please anybody can help me solve this problem?

I have problem with recently with playing DVDs on my iMac. the problem only with DVDs, please anybody can help me solve this problem?

Get a lens cleaner disc. One with brushes and try that. CDs and DVDs use different lenses, so since CDs load and play, I strongly suspect a dirty lens.

Worst iPod problem ever?

Hi. I have an iPod problem. My screen is cracked. I've ordered a new one, but low and behold, a new problem has risen! For a while, i could see a part of my screen and music played. Now, randomly, it is all blacked out and I cannot see or play anything. When I plug it in, it either freezes my computer or just doesn't show up anywhere on my computer. I can't tell if it is a white screen or a sad face or anything, because my screen is black. All I know is that my iPod will not respond. I have reset it (with Menu+Select) a few times, but to no avail. Is there anything I can do?

Oh and I forgot yo mention, my iPod's files (over 200 songs and 20 movies) are not backed up, because I had to do a system restore and everything got wiped.

4G iPod problems after installing iTunes 7.3.1

Immediately after I upgraded iTunes to 7.3.1, my 4G iPod ceased to sync correctly. It's not in disk mode, and it's set to sync automatically (not manually managed). The battery is fully charged. Nevertheless, the sync process never seems to complete. "Do Not Disconnect" blinks continually (for hours at a time), and trying to eject the iPod from the Finder or from iTunes results in iTunes hanging or crashing.
If I reset the iPod while it's disconnected, it seems fine after the reboot, but the sync problem persists. Nothing changes if I let iTunes launch automatically when I connect the iPod instead of connecting it while iTunes is already running - same sync issue. I also tried restoring the iPod, but got the "iPod could not be restored" error in iTunes. I've tried rebooting the computer itself, also.
Any suggestions? Is this even an iPod problem (as opposed to an iTunes problem)? My iPhone is having no syncing problems, for what it's worth.

Sorry, I am going to be no help to you. I just wanted to chime in that I am havng the exact same problem since updating Itunes to 7.3.1. I can only sync a few songs before things hang as you described. I was able to restore my Ipod once, but still have the same syncing issue. Mine is a 20 gig 4G.
When it's hung trying to sync, you can here some funky noises coming from the Ipod, I thought the harddrive was just going out on it. It also gets hot if you let it keep trying to sync once it gets stuck. But, if I do a reset and connect it again, it will sync a few more songs, then hang up again.

IPod Touch & iMac G4 Problem

I am looking for an answer to a problem I have been running into. Ok, I have a iMac G4, with 1.1 USB ports. I have tried to download music, photos, calendar and I get nothing. Sometimes the iPod will start downloading than freeze. Other times I get nothing at all. I also tried downloading via firewire and that doesn't even sync the iPod. Is there anything I can do (other than buy a new computer!)
I've read in past posts it will download, but download very slow. Well, I have been unsuccessful with any sort of download. Can anyone lend some advice/help?? Thank you in advance.
J.

yep i have to concur. I just installed Leopard on my G4 Pbook and it just about runs, the fan spends a lot of time on compared to 10.3.9.
Anyway, I only upgraded to use my Ipod Touch and like you it just doesn't work. I hoped that it was just going to be slow on the download, but I have tried all day and barely get half a dozen podcasts loaded before it just freezes.
Looks like I'm going to have to get a new mac or rely on my windows machines at work. :/

IMac display problems (twice now)

I am wondering if anyone has run into the problems I have dealt with.
I bought an iMac Core Duo 20inch two weeks ago. I got home, set it up and immediately noticed 7 dead pixels. I called up apple and complained to four different reps until they finally offered me up a replacement.
Yesterday my replacement came, and no dead pixels. This time the display was "uneven". One half of the screen is way brighter then the other half, basically making so a desktop background appears as two different colors, depending on which part of the screen you look at.
I called back again to complain about my REPLACEMENT, and they are having me jump through the hoops of FedEx'ing it back to California.
Plus the first MBP I bought had a blown speaker and I had to return it.
Is this normal for Apple's Quality Control? What the heck is going on here, I am beyond frustrated, I've never seen anything like it in all my years of computing (PC AND MAC).

Wow...well I hope the will get you all squared away......and I hope new people comming to Macs will not run into this problem.
The new iMac Core Duo....lets not have the same issue as the iPod mini did.

IMac + iPod

Just switched from a PC to a Mac. Have a VERY old iPod for Windows. The first two times I connected it to the iMac, it synced just fine. But now, the iMac won't even recognize it. The fire wire port is fine as the iPod charges. Question: is it not recognizing the iPod because it's Windows-based and trying to interface with a Mac? And if so, why did it recognize it the first two times I connected it?
FYI...same thing with a Maxtor external hard drive - had been using it with the PC and the iMac recognized it the first time, but now won't. (Are both formatting issues?)
Apple had me run diagnostics tests and the ports are fine.
Please help!

How old is a "very old iPod?"
They haven't been platform specific since the first generations, IIRC.
If you have transferred your music to your Mac, there is no harm in doing a reset and reformatting it for Mac.
What file format are you using for the external drive? If it is NTFS, your Mac can read it but will not be able to write to it. If it is FAT32, your Mac can read and write to it, but FAT32 has a problem handling files over 4GB. I would suggest using HFS+ unless you plan on using this drive between Macs and Windows machines. If it will only be used on Macs, then by all means switch it to HFS+.

Imac freezing problems

Basically, the first thing I noticed was (after syncing and charging my ipod) the screen of my ipod had 2 or 3 gray colored lines running across the screen. Lately, I’ve noticed that my desktop iMac periodically has the same lines, (from time to time) when surfing the internet (via Safari). The biggest problem now is opening new window boxes … i.e. opening a itunes, iphoto, or searching my hard drive while I already have Safari open. My iMac would consistently freeze as I was trying to add any jpeg pictures attachments to my Facebook page and while I tried to attach files to emails. The drop down box, which comes down, displaying everything in my hard drive, would (9 times out of 10) freeze midway through … so I could see half the hard drive box. The iMac then needed to be manually restarted, and on occasion it would restart itself. Also, I notice while pulling Youtube or Netflix fullscreen, the screen itself usually freezes or just goes to black and needs to be restarted.
Thanks for the help!

I would do some basic repairs for starts.
Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them. Disk Utility's Disk Repair is not perfect and may not find or repair all directory issues. A stronger utility may be required to finish the job.
After that Repair Permissions.
No need to report Permissions errors....we all get them.
 DALE

Help IPOD problem

I have a IPOD photo 20Gb.
The problem I have is that the IPOD seems to be death, the Apple logo and menu reappear (and my pc sess it) only if I slide the hold switch to on (so the ipod is off). If I put back the switch to off, the screens goes black (and my pc does not see it) and few minutes later the apple icon will reappear and I can go through the menu but when I choose a playlist, it does not play any song and it just shuffles all the songs one after the another as it was swapping them.
I did reset it few times, I did restore it also, nothing more happen.
Can you please tell me what is the problem, thanks,

Hi Bpa619,
Welcome to Apple Discussions
You might want to look at the following...
"The Five Rs"
Knowledge Base Document #61018 on My iPod skips
Jon
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

IMac/iPod Problems

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