IMac keeps automatically restarting
We just bought new intel-iMac a couple weeks ago. Everything has been fine with it and then within the last week it's been restarting automatically over and over again. No consistency, it ran all day on Friday and then began restarting Friday night. We can't work on anything for too long because it automatically reboots. We switched power strips.
Could this be a virus? Corruption from installed software?
I'm not a hardware-techie so detailed guidance is greatly appreciated.
Go to System Preferences -> Energy Saver -> Options -> Other Options. Is the third option checked "Restarts automatically after power failure"?
If it is, uncheck it and see if your computer is exhibiting random shutdowns (RSD). The randomness at first glance seems similar to mine, no pattern, except mine shuts down (early 2006 iMac). If it does, or keeps restarting see below, or call Apple support and they will walk you through a host of tests before asking you to bring the machine to the store (in which, of course, the machine will work fine for them...insist it doesn't)
Try this before calling Apple: download iStat pro widget and make sure your temperatures are nominal. The only temperature that should be above 50C is the GPU diode. If temperature is a problem, smcfancontrol can help you override and increase fan speed a bit to get more circulation.
iStat Pro
http://www.apple.com/downloads/dashboard/status/istatpro.html
smcfancontrol 2.1.2
http://www.macupdate.com/info.php/id/23049
Similar Messages
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Occasionally the screen on the Imac will freeze and the compute has to be restarted at the plug, but when the plug is switched back on the computer only switches back on fully with the screen coming on if you switch a button around the back of the computer, but I remember when using an iMac G4 it would come on automatically when th computer was switched on at the plug. Is there any setting or any software that will automatically restart the computer when the computer is off and I restart it at the plug?
You cannot, what you need to do is find out why your computer is freezing. Perhaps you can shed some light by posting an EtreCheck report and we can see how your system is configured and look for any obvious red flags. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck
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Process UAW on ICM keeps automatically restarting
Anybody seen this error message? Should we be alarmed?
Process uaw on ICM\glicm\Distributor went down for unknown reason. Exit code 0x1. It will be automatically restarted.
ThanksYou should certainly be alarmed. Well, sorta actually this might prevent you from making any changes, but other than that you should be fine, but fix it. Is there a dump file created? Are there any other processes going down?
david -
My 2007 iMac keeps randomly restarting.
Running latest Mavericks on my late 2007 iMac. Recently had to do a Time Machine recovery and since my machine randomly restarts by itself when left unattended. While monitoring Console the following message keeps repeating and suspect it is the root of the problem.....
6/26/14 5:04:46.570 PM com.apple.launchd.peruser.501[225]: (com.hp.help.tocgenerator) Throttling respawn: Will start in 10 seconds
6/26/14 5:04:47.607 PM com.apple.launchd.peruser.501[225]: (com.hp.help.tocgenerator) Throttling respawn: Will start in 9 seconds
Any idea's what this means and what would be causing ?
Thanks for any help.You apparently have some possibly incompatible HP software installed. Note the filename: com.hp.help.tocgenerator. I suggest you uninstall any HP software you now have installed on the computer after which you will need to restart. What would be more helpful: Mac OS X- How to log a kernel panic.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper
2. AppDelete
3. Automaton
4. Hazel
5. AppCleaner
6. CleanApp
7. iTrash
8. Amnesia
9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software. -
IMac keeps crashing after 5 trips to "Genius" Bar...
I have had lots of issues with my 2011, iMac i7 computer over the past few months. I'm not sure what the issue but I'm thinking it's hardware based. I have AppleCare & have been calling Apple support and brought the computer into the Apple store for repair 5 times and they have not be able to reslove the issue. I'm about ready to give up on Apple all together.
My issues:
iMac keeps crashing & restarting (even when I haven't thouched it or after its rebooted itself it will just crash again)
iMac will stop booting up all together
All of the windows & icons become jiggery (shacking but not like they should / happens with both 3rd party programs & Apple apps)
What I've tried:
Reinstalled OS X, a lot
Replaced the RAM & increased it
Apple replaced the harddrive
Tried not loading one new program on the computer after reinstalling OS X
Here is the error report after the last crash:
Fri Jun 7 19:47:34 2013
panic(cpu 6 caller 0xffffff802b8b7e95): Kernel trap at 0xffffff802b8e7191, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000000000080c, CR3: 0x000000002bf31001, CR4: 0x00000000000606e0
RAX: 0x0000000000000800, RBX: 0xffffff81fc463cb0, RCX: 0x0000000000000002, RDX: 0x0000000000000090
RSP: 0xffffff81fc463c10, RBP: 0xffffff81fc463c70, RSI: 0xffffff80602fea28, RDI: 0xffffff81fc463cb0
R8: 0x0000000000004000, R9: 0x0000000000000000, R10: 0xffffff8051c0f832, R11: 0x000000000000000c
R12: 0x0000000000000000, R13: 0x0000000000004000, R14: 0xffffff80602fea28, R15: 0x0000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff802b8e7191, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000000000080c, Error code: 0x0000000000000002, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81fc4638b0 : 0xffffff802b81d626
0xffffff81fc463920 : 0xffffff802b8b7e95
0xffffff81fc463af0 : 0xffffff802b8cd4dd
0xffffff81fc463b10 : 0xffffff802b8e7191
0xffffff81fc463c70 : 0xffffff802b8e6f50
0xffffff81fc463ce0 : 0xffffff802bb144e9
0xffffff81fc463d50 : 0xffffff802bb0526c
0xffffff81fc463d80 : 0xffffff802b8ed787
0xffffff81fc463df0 : 0xffffff802bb0502b
0xffffff81fc463ea0 : 0xffffff802b8f93bf
0xffffff81fc463ed0 : 0xffffff802b8f2af7
0xffffff81fc463f30 : 0xffffff802b8f9339
0xffffff81fc463f50 : 0xffffff802bbe063a
0xffffff81fc463fb0 : 0xffffff802b8cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000002b600000
Kernel text base: 0xffffff802b800000
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 30733369456503
last loaded kext at 25149066637946: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fadbad000, size 65536)
last unloaded kext at 25299434739746: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fadbad000, size 57344)
loaded kexts:
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.0.0
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.ntfs 3.10
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.kext.AMDFramebuffer 8.1.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.AMDRadeonAccelerator 1.0.6
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.1.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AirPort.Atheros40 600.72.2
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.AMD6000Controller 8.1.0
com.apple.kext.AMDSupport 8.1.0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: FreeAgent GoFlex, 0x0bc2 (Seagate LLC), 0x5031, 0xfa130000 / 6
USB Device: Expansion Desk, 0x0bc2 (Seagate LLC), 0x3312, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: EPSON Artisan 730 Series, 0x04b8 (Seiko Epson Corp.), 0x087b, 0xfd140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
Is anyone having the same issues or any idea on how I can fix this? If not, would anyone like to buy a iMaBoth companies prices are competitive:
http://eshop.macsales.com/shop/apple/memory/iMac
http://www.crucial.com/
And perhaps worth adding that both offer a lifetime warranty on their RAM. -
My iMac does an automatic restart several times a day. It gives me a option to send in a "panic" report. This happens randomly during the day and night. Any idea of anything new that might be causing this? I am up to date on all applications.
Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Troubleshooting help needed: My iMac keeps crashing and restarting with a notice: "Spinlock application timed out" What can I do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
My 27' 2.4 GHz Intel Core i7, 12GB RAM iMac keeps restarting.
My I wonder if anyone on here could help me.
My 27' 2.4 GHz Intel Core i7, 12GB RAM iMac keeps restarting all the time. It's been happening for months now but has got worse and worse. It started when I was using programmes like adobe Pr & Ae but now it happens when I have only have safari or other small apps open.
What happens is the screen freezes, I can hear a clicking should and then the machine just restarts all of a sudden.
I get the message: 'Your computer was restarted because of a problem. Click report to see more detailed information and send a report to Apple' which I have done ever time for about 50+ times now in total. The 'problem details and system configuration' states the below:
Anonymous UUID: FEBCFAAA-61C7-8D9C-2EE9-AE3CD97B36AE
Wed Mar 19 16:38:16 2014
panic(cpu 4 caller 0xffffff8007adbe2e): Kernel trap at 0xffffff8007aa3f40, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff881841c4a0, CR3: 0x0000000052655054, CR4: 0x00000000000606e0
RAX: 0xffffff80080d0320, RBX: 0x000000000000004e, RCX: 0x000000000000004e, RDX: 0xffffff881841c498
RSP: 0xffffff8169f133e0, RBP: 0xffffff8169f13400, RSI: 0xffffff801841a098, RDI: 0xffffff80080d0800
R8: 0xffffff8018427850, R9: 0xffffff8017e83ea8, R10: 0xffffff814214a010, R11: 0x0000000000000000
R12: 0x0000000000000000, R13: 0xffffff803ce7ccb0, R14: 0x0000000000000031, R15: 0xffffff8017e83ea8
RFL: 0x0000000000010293, RIP: 0xffffff8007aa3f40, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff881841c4a0, Error code: 0x0000000000000002, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff8169f13070 : 0xffffff8007a22fa9
0xffffff8169f130f0 : 0xffffff8007adbe2e
0xffffff8169f132c0 : 0xffffff8007af3326
0xffffff8169f132e0 : 0xffffff8007aa3f40
0xffffff8169f13400 : 0xffffff8007a9a317
0xffffff8169f13720 : 0xffffff8007dff67e
0xffffff8169f13750 : 0xffffff8007bd1a48
0xffffff8169f13820 : 0xffffff8007bd355e
0xffffff8169f13890 : 0xffffff8007bd0ed2
0xffffff8169f13a30 : 0xffffff8007bd0715
0xffffff8169f13cf0 : 0xffffff8007d6b1a6
0xffffff8169f13d80 : 0xffffff8007bfd9b1
0xffffff8169f13e00 : 0xffffff8007bf3565
0xffffff8169f13e50 : 0xffffff8007defa7e
0xffffff8169f13ef0 : 0xffffff8007defbf9
0xffffff8169f13f50 : 0xffffff8007e3e363
0xffffff8169f13fb0 : 0xffffff8007af3b26
BSD process name corresponding to current thread: backupd
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000007800000
Kernel text base: 0xffffff8007a00000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 3498876429502
last loaded kext at 261411815550: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f884ee000, size 65536)
last unloaded kext at 322584529121: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f8870d000, size 65536)
loaded kexts:
net.telestream.driver.TelestreamAudio 1.1.0
com.Cycling74.driver.Soundflower 1.6.6
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHWAccess 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.AMDRadeonX3000 1.2.0
com.apple.kext.AMD6000Controller 1.2.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 12 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Backup+ SL
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
Thunderbolt Bus: iMac, Apple Inc., 22.1
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 12 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Backup+ SL
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
Thunderbolt Bus: iMac, Apple Inc., 22.1
I use my iMac daily for work and it happens from 4-10 times a day depending on what applications i'm using. More if I'm trying to render a video. It is really furstrating and keeps me from doing any work at all, I can't keep working like this but I have no choise. I really can't be without my computer for very long as I use it to do everything and I do not have another. Also I have all my files on the hard drive. I have bought a Seagate external HD to back up my files onto so I can make a genus bar appointment but everytime I run time machine or try to copy any of my files over to the external HD the machine restarts and disrupts the file transfer. So I can't even back up my files which are really important to me. I even had to retype this whole message becuase my imac restarted while I was fulling in this question.
What is worse is that I bought the extra warrenty (Apple Care) which is due to expire sometime in March 2014 I'm unsure of the date. Might have expired already I don't know. So I need to get this fixed ASAP.
Extra information on the machine:
iMac
27-inch, Mid 2011
Processor 3.4 GHz Intel Core i7
Memory 12 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 2048 MB
Software OS X 10.9.2 (13C64)
Can anyone see from the information I have given about what could be wrong with my machine?
Any help or assistance would be much appriciated.
Thanks,
JamesHi. I am currently having the same issue on my 2011 27" 3.1 GHz i5 with 12 GB 1333 MHz DDR3
For the last couple of months I have been experiencing random restarts, power offs and so on. I have already had this escalated and had my machine taken into Apple to run a Hardware test. They redid the newest OSX version in store and ran the AHT for an hour and got no results. The Genius Bar were asked by Apple Canada to run an all night test. According to Apple they ran the test for 4 hours and got nothing. I was then told to take the machine home and run it with just the memory that was original in the machine. I stressed tested the video card with a benchmark tool called Heaven for 2 hours. 90C was the temp and no failure. I did a Terminal "Yes" loop for a couple of hours and no failure on the CPU. I ran the Apple Hardware Test for 11 minutes and this is the result.
I also have a video of what happened after I restarted the test after about a 5 minute cooldown period. 20 minutes into the test the Imac stalled and made 3 long beeps over and over again like an alarm with a long pause between. I took the memory out of the DIMM 0 & 1 slots and replaced them in the 2&3 slots rand the test and got nothing after 2 hours. I put the memory back in the original spot and ran it again and got no results. Apple contacted the "Genius" techs and they informed them that I had fixed the problem and everything should be good now. I was also told to go ahead and transfer back over my Time Machine Backup. Since this all happened I have had the Imac restart 2 times in the last almost 2 weeks and today got this error message
Thu Mar 20 13:25:18 2014
panic(cpu 1 caller 0xffffff80226dbe2e): Kernel trap at 0xffffff80228b3b40, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000107b81000, CR3: 0x0000000025449000, CR4: 0x00000000000606e0
RAX: 0xffffff803f364ab0, RBX: 0x00000000000063e0, RCX: 0xffffff8022c50100, RDX: 0x0000000000006300
RSP: 0xffffff81842e3a60, RBP: 0xffffff81842e3aa0, RSI: 0xffffff803db9af08, RDI: 0x000000000000000f
R8: 0x0000000000000804, R9: 0x0000000000000001, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x000000000501a8c0, R13: 0xffffff8022cf2840, R14: 0xdeadbeefdeadbeef, R15: 0x0000000000000804
RFL: 0x0000000000010282, RIP: 0xffffff80228b3b40, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000107b81000, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff817b495df0 : 0xffffff8022622fa9
0xffffff817b495e70 : 0xffffff80226dbe2e
0xffffff817b496040 : 0xffffff80226f3326
0xffffff817b496060 : 0xffffff80228b3b40
0xffffff81842e3aa0 : 0xffffff80228e7a44
0xffffff81842e3c00 : 0xffffff80228c88c6
0xffffff81842e3c50 : 0xffffff80228c8bc2
0xffffff81842e3e30 : 0xffffff80228b6d2d
0xffffff81842e3e50 : 0xffffff8022852763
0xffffff81842e3e80 : 0xffffff8022834f83
0xffffff81842e3ea0 : 0xffffff802282b20c
0xffffff81842e3f50 : 0xffffff802283207c
0xffffff81842e3fb0 : 0xffffff80226d6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000022400000
Kernel text base: 0xffffff8022600000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 44509557372694
last loaded kext at 43534719525427: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e64000, size 49152)
last unloaded kext at 43747598346449: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e64000, size 32768)
loaded kexts:
com.maudio.usb.fasttrackpro.driver 1.9.4
com.avast.AvastFileShield 2.1.0
com.avast.PacketForwarder 1.4
com.jft.driver.PdaNetDrv 1.0.64
com.orderedbytes.driver.ControllerMateFamily 4.4.3
com.orderedbytes.driver.CMUSBDevices 4.4.3
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleHWAccess 1
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.AMDRadeonX3000 1.2.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.kext.AMD6000Controller 1.2.0
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.1 GHz, 12 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E4130304C4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Bluetooth PAN, Ethernet, en2
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: FastTrack Pro
USB Device: USB2.0 Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: Hub
USB Device: USB Axiom 61
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 22.1
I would also like to add that The Second High Level tech I spoke to told me to use a program to take an image of what my computer was doing when the fresh install of Mavericks was installed and then again after the Time Machine restore. I sent both and have had no response back. The "Engineers of Apple" would be taking a look at those files. This is what I was told anyway's.
So I would like any advise because Apple hasn't been too helpful. I haven't heard anything back at all. Its been a little while. This seems that it could be an issue. I sat in the store speaking to a gentleman with a brand new iMac 27 inch that was having the same exact issues. I was told his was newer so they were not the same. The owner of the new iMac just rolled his eyes and laughed. James McConville seems to be having the same issue and I have read quite a few others before I saw this post from yesterday.
Help Us Please. -
Windows Media Player keeping Automatic Maintenance window/Windows Updates from doing auto-restart
I have a system that is connected to a domain, and it runs a video playlist in Windows Media Player for digital signage upon bootup (and auto-login). WMP is set to loop the videos over and over again, but it also is preventing automatic updates from
installing and/or auto-restarting at 3:00AM in the morning (and yes, the system power management is set to keep the computer on all the time).
How can I fix this?
I have a GPO set up to install updates and restart automatically (option 4). I tried the GPO option to use the Windows 8 maintenance window to install updates, and also tried turning that option off and just using a 3:00AM restart period. Neither
option seems to work, so it looks like Windows Media Player is preventing an auto-restart to finish the update installation. Is there any way around this, so that Windows Media Player doesn't stop Windows Updates from doing its job? I don't care
if that means the video stops playing because it just starts up again on the next bootup.
I looked at the WMP GPO's and the only option that sounds like it's related is the option to turn on or off the auto-updating of media info for WMP, but it has nothing to do with what I'm trying to accomplish. If I missed something, let me know.
If there is some other way to accomplish this, such as associating and launching the playlist file with the Xbox Videos app, I would be fine with that, but I need it to loop the playlist continually (I also use the Shuffle option
in WMP - ***see note below for another question). I still want the system to automatically install updates and reboot on a regular schedule despite the video playing in the foreground.
***Side question: is there any way to turn Repeat and Shuffle options on in WMP without having to load the GUI (for scripting a playlist)?
Just FYI: this system is actually using Windows Embedded 8.1 Industry Enterprise (from a MAPS account), but it isn't customized aside from not having the standard WinRT apps from a stock Win 8.1 install loaded - it is a stock install from the ISO.
From what I understand, it is the same as Windows 8.1 Enterprise, except that it is only licensed to be used as an "appliance" machine for a single role - which it is. So I'm assuming that there are no actual differences from a "regular"
Windows 8.1 SKU that would cause this issue. If I am completely mistaken about this, please notify me on it. The reason I'm making this statement is in case there are any differences in Embedded 8.1 Industry Enterprise that I am not aware of.
Otherwise, I welcome any assistance that would target a "regular" version of 8.1 Enterprise. NOTE: Someone said to post this into the Windows Embedded forum, but the only one that exists is the one for POSready - and this is HARDLY the
POSready version of Windows Embedded that I'm using.Hi,
Did you use the policy Local Computer Policy\Administrative Templates\Windows Components\Windows Update\Always automatically restart at the scheduled time?
I noticed an description "restart with logged on users for scheduled automatic updates installations" policy is enabled, then this policy has no effect." it means if system installed some updates which unneeds restart computer, this policy would has no effect.
In my opinion, your problem should not caused by WMP setting. please check your installed updates whether they need restart computer.
In addition, Power Managment in Control Panel also can prevent the schedule task running.
Control Panel\System and Security\Power Options\Edit Plan Settings\Change advanced power settings\Sleep\Allow wake timers
Please make sure this option is enable.
Roger Lu
TechNet Community Support -
IMac keeps asking to be restarted
My iMac keeps asking me to re-power up. After I do this, the screen comes back with the same request to re-power (restart) the computer.
Any advise on simple trouble shooting I can do at home.
Thanks.Welcome to Discussions - a couple of things to try are resetting the PRAM, also the SMU:
1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
2. Unplug all cables from the computer, including the power cord.
3. Wait 10 seconds.
4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
5. Let go of the power button.
6. Press the power button once more to start up your iMac.
You can also run Disk Utility to check your drive:
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
And last, but not least, use the Apple Hardware Test on your install disc.
Do let us know what you find out, -
Imac keeps restarting on its own after installing update X?
Imac keeps restarting on its own after installing update X?
What do you mean "update X"? What update are you referring to?
-
IMac keeps restarting on its own
My IMac keeps restarting on its own. It never really gets to the desktop when it restarts. Everytime it starts over, it gives me a message stating that it restarted because of a problem. I'm afraid It might be infected with some type of virus (if it's at all possible). Iupdated the OS to Mountain Lion a few days ago could that be the reason? I also tried to download some programs but erased them before installing anything. Could it have been me? Did I get my baby sick?
Much to my dismay I don't have Applecare (that will change soon).
GeekSqad at bestbuy was not able to help, despite the $170 buck I dished out so I'd get help for the next 2 years.
Called applecare anyway (cause bestbuy know very little about Macs) and even though I don't have their service, after hours of trying different things, we couldn't fix the issue anyway. Later, on my own, I went ahead and re-installed Mountain Lion from the restore menu (command+R) and the computer seems to be working fine. Hope this helps someone else.
Thanks again Mr. Boyd -
My iMac keeps showing an install bar every time I reboot or restart since upgrading to OS X Yosemite. This never occurred in any of the previous OS. Is this new or a problem? I have an iMac (27-inch Mid 2010), Mac OS X (10.6.7).
they moved to a progress bag instead of the spinning gear or beach ball
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My imac keeps restarting any thoughts?
my imac keeps restarting any thoughts?
Not enough info. Because iMacs have been made without interruption since 1998 in literally hundreds of variants, we need to know more about your Mac before we can even think about helping. People have received bad advice here when they failed to narrow down their iMac model.
At a Minimum, please do "About this Mac" from your Apple menu and tell us what that says for your Mac OSX version and your processor type. -
Can anyone help as my Imac keeps restarting. it is only 14 months old.
Try resetting the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
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