IMac no longer recognizes bluetooth after installing XP

I just installed XP using Boot Camp 2.0, and now my computer no longer recognizes the bluetooth internal card (not in XP or OSx). When I go to system preferences, the bluetooth icon doesn't even show up and even when I go to "about this Mac" and look under bluetooth it says "No information found." Any ideas? Both in XP and OSx I have gotten a problem code 43...what does that mean??
This is my first Mac...so this is all new to me, but any advice would be greatly appreciated!
Thanks in advance!
Brian

Hi. Thank you for your response. I actually didn't get to test it out because before going to bed, I shut everything down, unplugged it, and said a prayer. (All of which I had done earlier in various combinations, except the prayer part.) This morning I plugged the computer in, turned it on, held my breath, and plugged the MyBook in - it recognized it and I downloaded everything onto my iMac before it could change its mind.
I'll keep a copy of your reply so that I know what to do the next time I pull a stunt like this.
Thanks, again, for the help response.
~alison

Similar Messages

  • IMac no longer recognizes MyBook after unplugging it without ejecting first

    I recently got an iMac and had backed up my information to a MyBook external hard drive. It recognized it with no problem until I accidentally unplugged it before ejecting it. Now the MyBook doesn't show up at all, anywhere. How can I get my computer to re-recognize the MyBook?

    Hi. Thank you for your response. I actually didn't get to test it out because before going to bed, I shut everything down, unplugged it, and said a prayer. (All of which I had done earlier in various combinations, except the prayer part.) This morning I plugged the computer in, turned it on, held my breath, and plugged the MyBook in - it recognized it and I downloaded everything onto my iMac before it could change its mind.
    I'll keep a copy of your reply so that I know what to do the next time I pull a stunt like this.
    Thanks, again, for the help response.
    ~alison

  • Just installed OSX Mavericks.Bluetooth disappeared from menu bar and system preferences. I have a magic mouse and my IMac no long recognizes it as such, nor can I scroll with it. What's wrong?

    Just installed OSX Mavericks. Bluetooth disappeared from menu bar and system preferences panel. I use a Magic Mouse but my iMac no longer recognizes it as such, and I can no longer use it to scroll screen. What happened?

    Since Mavricks installed: My Spotlight icon disappears from the menu bar, but the space stays there. If I click on the blank space where the
    spotlight icon is supposed to be - the spotlight menu opens. So, for me, the icon is there, it works except that it is invisible at times. IF I do a re-start it is there. If I let the computer set, sleep or other wise stay on for days, the icon will hide and re-appear at random.

  • Imac no longer recognizes external hard drive

    my iMac no longer recognizes my external hard drive. An icon used to be on my desktop, at times it would disappear and come back, but it has remained elusive for the past couple of months and is NOWHERE to be found. It doesn't even show up in the Disk Utiity. I need my files!

    Please Google, "Intel iMac SMC Reset" and follow the instructions. If the drive is OK this may solve it.

  • Since upgrading to Mavericks my iMac no longer recognizes my digital camera.  iPhoto will open, but my camera never appears in the source list or goes into import mode.  Help!

    Since upgrading to Mavericks my iMac no longer recognizes my digital camera.  iPhoto will open, but my camera never appears in the source list or goes into import mode.  Help!

    I found that if you open iMage Capture App that seems to trigger iPhoto to open and thew camera is connected.  At least that happens with my camera.  Good luck.

  • Can no longer send mail after installing Yosemite

    can no longer send mail after installing Yosemite

    Hi nwpmike,
    When I uncheck "SSL" it's working well, but it's not very secure. When I leave SSL, I got in "Connection Doctor" the message "Trying to log in to this SMTP account failed. Verify that the username and password are correct.", only for the SMTP. For the IMAP, the status in Green. It's also working well on the iPhone 6 with ios8 and other mac with OS X 10.9 and previous versions.
    The only thing that can be involved is that the certificat used by my mail provider is expired.
    With connection docteur, there is a button "Show Details". Here is the conversation when connecting to the smtp.
    READ Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    250-smtp.planet-service.fr
    250-AUTH LOGIN CRAM-MD5 PLAIN
    250-AUTH=LOGIN CRAM-MD5 PLAIN
    250-STARTTLS
    250-PIPELINING
    250 8BITMIME
    WROTE Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00
    STARTTLS
    WROTE Oct 18 23:33:53.363 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0
    STARTTLS
    WROTE Oct 18 23:33:53.364 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    STARTTLS
    READ Oct 18 23:33:53.432 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0
    220 ready for tls
    READ Oct 18 23:33:53.432 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00
    220 ready for tls
    READ Oct 18 23:33:53.433 [kCFStreamSocketSecurityLevelNone] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    220 ready for tls
    WROTE Oct 18 23:33:53.642 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0
    EHLO [10.0.0.108]
    READ Oct 18 23:33:53.698 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0
    250-smtp.planet-service.fr
    250-AUTH LOGIN CRAM-MD5 PLAIN
    250-AUTH=LOGIN CRAM-MD5 PLAIN
    250-PIPELINING
    250 8BITMIME
    WROTE Oct 18 23:33:53.699 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x600000ab43a0 -- thread:0x6080032654c0
    QUIT
    WROTE Oct 18 23:33:53.777 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    EHLO [10.0.0.108]
    WROTE Oct 18 23:33:53.778 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00
    EHLO [10.0.0.108]
    READ Oct 18 23:33:53.838 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    250-smtp.planet-service.fr
    250-AUTH LOGIN CRAM-MD5 PLAIN
    250-AUTH=LOGIN CRAM-MD5 PLAIN
    250-PIPELINING
    250 8BITMIME
    WROTE Oct 18 23:33:53.838 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6000014a58e0 -- thread:0x600001e6fbc0
    QUIT
    READ Oct 18 23:33:53.842 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00
    250-smtp.planet-service.fr
    250-AUTH LOGIN CRAM-MD5 PLAIN
    250-AUTH=LOGIN CRAM-MD5 PLAIN
    250-PIPELINING
    250 8BITMIME
    WROTE Oct 18 23:33:53.843 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.planet-service.fr -- port:587 -- socket:0x6080010b1400 -- thread:0x600003479b00
    QUIT

  • Mountain lion - no bluetooth after install - STUCK!

    Made second partition on iMac.
    Installed mountain lion on second partition.
    Stuck in perpetual set up mode - doesn't recognize wireless keyboard or mouse (and can't reset PRAM or boot to safe mode or change boot up partition since keyboard not recognized).
    Unplugged for 30 sec and restarted - didn't help.
    Any suggestions other than buy a USB keyboard/mouse tomorrow??
    -bricked iMac...and confused since installed on second partition...

    I just got Montain Lion from the App store and installed it right away on my 2010 MacBook Pro 15". Everything works fine only the bluetooth connection isn't working. In fact the system isn't recognising the bluetooth hardware at all. So i can't use my bluetooth keyboard and mouse with Montain Lion anymore.
    After that i tried a fresh install on a separate HD with the same result. The System Information shows no information under the hardware / bluetooth menu.

  • IMac 24" doesn't start after installing Mavericks.

    After installing Mavericks (10.9.2) the machine started having hiccups... rebooting at random times on it's own.  After upgrading to 10.9.3, it only got worse.  Reboots were more frequent (as little as 1 minute between each reboot).  Then it took the final step and went into a state where it remains with black screen, the startup jingle may begin, but is killed within half a second or less... goes into a reboot loop.  The DVD sounds, then it tries to reboot again, DVD sounds... sometimes the jingle starts... but is cut off by a reboot.  Trying to get ANYTHING done with different key press combinations (option+command+R+P, D, T, Command, Option... pretty much every single combination one can find online for accessing safe boot or recovery or whatever... does not work.  The machine seems to have been killed by Mavericks.  I have come across a LOT of posts by other people who have experienced the same thing (rebooting after installing Mavericks) going back to October last year, and a few have experienced the same dead computer issue as I am having... all the while there is no fix or explanation from APPLE regarding this issue.  I have even opened the machine up and checked all cable connections, tested the HDD on another computer (was ok), cleaned the memory module connectors etc.  Before the total crash I had installed a temperature monitoring program with ventilator control, due to the DVD ventilator running at high RPM after installing Maverics.  All the temp sensors were reporting modest temps (ranging from 39 - 79 Celsius (only the power supply was above 50 Celsius). 
    The computer is as useful as a brick by this point. Since it went dead, it has successfully started up 3 times (out of 500+ attempts), but rebooted within a couple of minutes, into it's cycle of dead reboots.
    One way of getting it to boot and prepare for re-installation, is to keep the power button pressed until it sounds 3 times long, 3 times short and 3 times long beeps... it would only start making the first beep... then it rebooted in to death again.
    Could it be that Mavericks is destroying the firmware, or even killing the hardware?  I also have Mavericks on MBA and MBP, where the MBA has no problems, while the MBP freezes up every 2 days or so... requiring a forced reboot.
    Anyone with a usable advice on what to do in order to get the machine working again?  How many years does it normally take APPLE support staff to fix serious issues like this one?  It's already been over 7 months since the first people began experiencing these issues with Mavericks, but nothing has been done about it on APPLE's end ... as far as I can tell.
    Looking forward to some solutions.

    Just wanted to write the conclusion of this issue here, and make things as clear as possible.
    I took the iMac to a support center, and they confirmed that several components on the power supply board were fried and other parts had been overheated.  It took a few weeks for them to get the needed parts (much cheaper than replacing the entire unit).  I brought the iMac back home and started it up, and it did work... but it was getting very hot very quickly. I was thinking that maybe I should install Mountain Lion on it, and get away from Mavericks... just in case.... the computer had been turned on for around 1 hour at that point, and then it rebooted.... and stayed dead for 10 minutes or so... until it could start up again.  Was on for a few minutes... then dead again.
    Clearly the cause of the problem was still present, and fixing the symptom did not prove to be a lasting solution.
    The machine would not stay turned on long enough (when it DID turn on) for even formatting the disk, so I removed the SDD from it, formatted it with my MBA (connected through USB), and inserted it in the iMac again.  Starting it up resulted in a few minutes being turned on, overheating and crashing. Having downloaded ML and created a USB installer for it, it was now a case of trying one's patience ... hoping for the machine to stay turned on long enough to make it all the way through the installation process.... it managed to do the first part of the installation after several hours of crashing and overheating.... and it came to a point where I simply turned it off and gave up... thinking that the problem simply was physical in nature, and not caused by Mavericks as I had assumed from the start.  Next day I had renewed energy, turned the puter on and it behaved in the same way... turning off, then starting by itself trying to get through the installation.... it would fail again and again... I left the house, with it turned on, hoping that it would at least manage to finish at some point in time... so that I could write off my "BAD Mavericks" suspicion.  When I returned several hours later, the installation was complete and the machine was purring quietly and the back of the computer was NOT hot like a steam iron.
    Now it has been working for several days without any problems at all.
    The final conclusion is this:
    Mavericks IS at fault, and will physically DESTROY computers that are "somehow" not compatible with it.  I would have thought that Apple had enough capable engineers to prevent the operating system to mess up the hardware in this way, but clearly I was wrong on that account.  I can only WARN other people to even attempt installing Mavericks on puters of this type:
    Hardware Overview:
      Model Name:   iMac
      Model Identifier:     iMac7,1
      Processor Name:       Intel Core 2 Duo
      Processor Speed:      2.4 GHz
      Number of Processors: 1
      Total Number of Cores:        2
      L2 Cache:     4 MB
      Memory:       4 GB
      Bus Speed:    800 MHz
      Boot ROM Version:     IM71.007A.B03
      SMC Version (system): 1.21f4
      Serial Number (system):       W8*******X89
      Hardware UUID:        00000000-0000-1000-8000-001B639688F7
    Anyone claiming that Mavericks is not at fault, is plain and simple WRONG, in DENIAL or LYING.  There is absolutely NO doubt in my mind any longer, that the problem was indeed Mavericks getting installed on the machine and messing with the hardware on a level where it should never happen. If someone working at Apple would like to purchase/replace my iMac in order to test it and figure out that this is a REAL problem, they are welcome to do so. I think it is more than guaranteed that the damage caused by this Mavericks nightmare installation will never be recovered, nor will the time and work lost ever be compensated, but I would actually like Apple to acknowledge their responsibility and failure to address this issue in a professional and responsible way.
    IF Mavericks was NOT at fault, then someone should explain the logic behind the machine physically burning components shortly after the installation of Mavericks, and even when the SDD had been wiped clean with no OS, it was still overheating and shutting off, until it could finally have ML installed... and at that point it was cured and has worked flawlessly ever since.  Not a single hiccup, no over heating, no problems.
    My offer to sell/replace the iMac stands if Apple is really interested in looking at this SERIOUS issue with Mavericks.  This is NOT a minor issue they should expect simply goes away, or will be ignored by people who experience their machines BURNING to pieces.
    On my MBA and MBP Mavericks is not causing any problems, so it is not "all bad", but for the iMac it meant total annihilation.
    Anyone who has installed Mavericks on their iMac of similar age as mine, having rebooting and overheating problems: REMOVE the Mavericks installation ASAP and get ML on it before it goes up in flames!
    Other Mac's have been reported having the rebooting/overheating problems as well, although I have not noted down which builds those were.  The problem is REAL and COSTLY for those who experience it.... both time-wise and in terms of lost time/work.
    Hopefully this will help others from getting the same terrible experience as I got, and save some computers from burning up.
    <Personal Information Edited by Host>

  • No Bluetooth after install Windows 8.1 - Model: pavilion dv6 6080se

    Hi
    please help me
    there is no blutooth driver & software after install windows 8.1 pro 64bit
    i used all of past ver. drivers, but it says, your bluetooth device not connected
    i installed hp support asistant, i used windows update and check optional updates, a......n......d, no action
    please show me a way to use my bluetooth

    what? downgrade?!!!
    is this HP support?!!!
    are you kidding me?
    downgrade!!!
    best of luck!!!
    my friend's old dell laptop has 8.1 O.S. and it's working with good performance. without problems like this.
    and now, you want to downgrade While I've bought windows 8.1

  • Imac 24 won't sleep after installing Airport Extreme

    Hi there.
    This topic may have been covered already, but does anyone know why I can't seem to get either my Imac 24 display or the internal HD to automatically sleep after installing the Airport Extreme .11n?
    Both the display and internal HD would sleep just fine when directly connected to modem, but now with Airport Extreme, only the screen saver appears and I can't get either the display or drive to sleep.
    Thanks
    Imac 24   Mac OS X (10.4.9)  

    Hmm, check your settings for sleeping.
    Try Apple Web Chat
    http://www.apple.com/support/chat

  • My 27" aluminum imac no longer recognizes its own hard drive.  i start up from the disc, but get no destination to install.  whatever am i to do???

    it shows up in disc utility as "media" unable for verify or repair.  as a target disc all that appears is the install disc.  anyone else have this problem??

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. Is your hard drive at least listed in the DU sidebar? If so, select the topmost entry (drive mfgr.'s name) and not what is displayed for the SMART status in the DU status area. If it does not say "Verified" then the drive itself has died.
    I would also suggest you shut down the computer for a full minute then restart doing the above in order to see if the drive "comes to life."

  • Why does my iMac no longer recognize my external disk device after upgrading to Snow Leopard?

    I've used an external hard drive for my Time Machine back-up for a few years.  After I upgraded to Snow Leopard recently, the Time Machine delayed.  When I tried to select a disk, my external drive no longer appears (it says "None").  The USB and power are all plugged in.

    Thanks for replying.  No, it doesn't show up anywhere anymore.

  • IMac no longer recognizes my DVD player after upgrading to DVD Player 4.6

    Hi,
    Several days ago I upgraded to Tiger and then 2 days ago, through "software update" I upgraded to 10.4.3 and also upgraded to DVD Player 4.6
    I just discovered that my computer no longer sees the DVD player and an inserted DVD doesn't show up anywhere (when I check under "Hardware" and then "Disc Burning" under "About This Mac" it says "No burning device was found."
    I tried reinstalling the upgrade (DVD Player 4.6) but it says it can't because there's no valid DVD player in the system (my computer has a Superdrive and I've played and burned DVD's a plenty in the past several months).
    Any help/info will be GREATLY appreciated!!
    -Stephen

    Hi sjberg!
    Welcome
    Will this update help you?
    DVD Playback Update 4.6.1 addresses a disc validation issue some users may encounter when attempting to play a disc for the first time with DVD Player 4.6. This update is recommended for all users of DVD Player 4.6.
    http://www.versiontracker.com/dyn/moreinfo/macosx/12701
    Sue

  • Can no longer overclock CPU after installing 4890 Cyclone OC

    I recently purchased a MSI 4890 Cyclone OC to replace my XFX 8800 GT.  With the 8800 GT, I was able to overclock my E8400 to 3.6 GHz from 3 GHz stock.  After I installed the 4890, my PC will no longer accept any CPU overclock.  When I power on my system with any OC, the PC will start to come up, power cycle itself before POST and reset the BIOS back to default clock speeds, and finish booting into Windows XP Home.  Even with no OC, the PC seems to take longer to POST than with the 8800 GT.
    I uninstalled the Nvidia driver before installing the 4890 and installed the latest ATI driver v. 9.8.  I flashed my motherboard's BIOS to the latest version, set it to the defaults, and then put my OC settings back in.  However, that didn't help.
    I read in the NCIX forum that someone else had this exact same problem with his 4890 Cyclone, and he had a different model Gigabyte board.  I'm wondering if there is some sort of incompatibility.  Thanks for any help.

    Quote
    I put my 8800 GT back into my PC and I can overclock my CPU just fine again.
    Yes, I understood you the first time.
    Quote
    I have not talked to Gigabyte yet since my problems only occur with the 4890 installed.
    That it precisely why I suggested to contact Gigabyte.  Maybe they can reproduce it and come up with a BIOS Fix or something.  I had a 4890 Cyclone here for testing last week which I used to build a system for a friend.  I had no such issues when I tested the card in my P45 Platinum (E6600 overclocked to 400 x 9) and he also has no problems on his P45 Asus Board (OCed Q9650). 

  • Trying to make a clone backup of my internal HD but my iMac no longer recognizes my external HD.

    Short story: I am trying to make a clone of my internal drive using Super Duper! but the 3 TB La Cie external hard drive I want to copy to isn't being recognized by finder or in disk utility. The external hard drive is powered and attached to the desktop via firewire cable. It was properly formatted and made one seemingly successful backup prior to this attempt.
    Specs: I have a 27 in iMac with 2 GHz Intel Core i7 processor, purchased in late 2009. Running Mac OS 10.6.8 with 8GB RAM.  I have a 2 TB internal HD with only 80 GB available.
    Background: I've had few if any problems with this computer but I'm running out of disc space. It's getting a little sluggish and I find that I am force quitting iPhoto more often than I used to. I was getting ready to put a long overdue (less labor intensive) backup plan in place. I had been using DVDs to back up photos and some documents. My computer crashed last week while working in iPhoto. The screen was speckled and banded and I could not restart.  I was able to boot in safe mode and run disk utility. The verification stopped (corrupted files found) and disk utility recommended repair.  I did a safe mode back up with time machine to the 3 TB ext HD. I tried unsuccessfully to run safe mode with networking to attempt online backup with Crashplan. I read something about installing mac os x on ext HD and then dragging files over to it, but DVD player not functional in safe mode. Then I called Apple support to run what I had done by them and to ask for advice before running disk repair.  We tried a PRAM reset but still couldn't restart in normal mode. He said my safe mode backup should be good and to run the repair, restore if necessary and if that doesn't work bring it to Apple for hardware testing.  I read somewhere that PRAM resets need to be done with a USB (not wireless) keyboard so I tried again doing a few PRAM/NVRAM resets.  No change. Later, maybe even the next day, the screen which had been banded and speckled looked normal again. Not sure why but happy.  I restarted successfully. I ran a time machine backup in normal mode to a 5 TB external HD and wanted to make a bootable clone of my mac HD to the 3 TB ext HD (in place of the safe mode backup). The computer crashed again for a little while and I was eventually able to restart. I downloaded Super Duper! but my mac no longer sees the 3 TB external drive. Maybe I did something wrong when I changed drives in time machine for the last backup?  I'm guessing I could crash again at any moment and would love to get this clone made.

    Yes. Formatted correctly. It' s new ext HD and I made a the first back up on it a few days ago using time machine while my computer was in safe mode. When I was able to restart my computer normally I quickly set up a time machine backup to my larger 5 TB ext drive. Also new and formatted for my mac. I was in a rush to get it going before I left for work so maybe I did something wrong. IDK. I can't remember but it did ask me about switching drives vs setting up. Although I don't see why the computer wouldn't see the drive.
    I did try another firewire cable and no change. Checked connections again.  The HD turns on and the blue light comes on  (it's a La Cie d2 quadra deskdrive)
    Is the SMC reset where you detach devices and restart?  My printer, keyboard and mouse are all wireless and right now I don't have anything else connected.
    I'll try another PRAM reset too.
    *  Question:
    When I connect the 3 TB drive it starts up but I don't see it on my desktop, finder sidebar or in disk utility. If a hard drive starts up but doesn't show up on your computer how do you safely shut it down before disconnecting?  I've been clicking on the desktop and then pressing the eject button on my keyboard just in case.

Maybe you are looking for

  • Choppy playback

    Hi there! I hope someone can help me. My project is creating a visual song. There is of course an audio track playing. My problem is that it is very choppy and whenever it cuts out it throws the whole movie off. Not only that, but when the movie is s

  • HT1212 Hi i did the steps to restor my ipad (whech not sync befor) but after a while it says connot restore pecause it's locked? what i can do please??

    Hi i did the steps for restor my locked ipad (whech not sync befor) but after a while it says connot restore pecause it's locked? what i can do please help?

  • PDF data encryption

    Hello I have a PDF form which will be available over a public website for users to download and fill their information. Upon filling and clicking the Submit, the PDF will invoke my servlet which is deployed on Websphere Server. Is the data transmissi

  • Agent configuration - new EM server

    Hi, I've just reinstalled my GRID EM onto a new server. Is it possible to reconfigure the agents to use this new EM, or is the only way to re-install them as well? Thanks, Thom

  • I have 2 browsers that wish to open.

    Mozilla/5.0 I have 2 browsers that wish to open. One visible, and the other in the background. When I close one, it prompts me that I still have another open or have one already open and I can not open the browser when I wish. I need to go into the s