IMac OS X (10.6.8) bought in Turkey - no help

Question

I am very unhappy and desperate about my new iMac OS X (10.6.8) I have bought here in Turkey six months ago.  I am a musician and I have bought it to make the music in a profesinal way... This computer, after I bought it, did work only one month properly - since than I have to wait every time I turn it on for about thirty minutes for its start up and  than five minutes for every application I want to open, for mouse to respond and menu panel to open. I have tryed the hardwer test I have on CD and it did not find any defect, I did reinstal the system and it was again the same. In the shop I did buy it they do not underestand apple computers - it seems that nobody in Turkey does. They just seel them everywhere but not repaire them. Consultation give you nobody and on these pages you find only telephone numbers and some "self tests", which do not work. I find it a big mistake buying a computer like this. It costs me much time, nerves and the whole work became total ineffective and unpossible. If only I have bought a normal PC I would be able to work and in the case of problem to find a help everywhere. I have not other solution than to send it to the USA or Europe? Or to scrap.
Elen

Answer 1

I did not loaded anything. There is just Flash Player: Plug-in version 11.1.102.55 is installed. That is all.
I should mention, that I bought this computer new but it was in the shop all the time switched on - so that everybody could "play" with it. When I had taken it home I could more than one month normal work - compose my music in music garage, and all of a sudden, it has happend this. I left for 4 months to Asia, now I am back and computer makes the same as when I was leaving.
If the system is as Apple delivered it, with the exception of Flash (which can be easily updated), with nothing else added, and you say it sat in the shop for a month, I would be tempted to wipe the disk clean and reload the operating system and programs. That way you know what you have. If you want to do that, follow these steps. Read them all first, and please ask any questions before proceeding.
1a) Backup any of your music or anything else you've created before proceeding.  Backup to an external hard drive, or if not much data, to DVD or USB memory stick, or even another system. Go no further until you've backed up anything you want to save, as it will be erased in the next steps.
1b) Write down the mail settings for any email accounts. email address, server names, passwords, and ports from the advanced tab if using Apple mail. Also write down any networking information you'll need to reestablish your internet connection.
2) You should have been given 2 gray-faced OS X disks with the system when you bought it. Do you have those? I believe yes, as you've run the Apple hardware test. Assuming you've backed up in step number 1 (you did backup??), insert the first gray-faced OS X disk, the "Mac OS X Install DVD", and reboot. This will cause the system to boot and begin the installation. After choosing the language, proceed to the next step, before launching the remainder of the installation
3) On the menu bar, under Utilities, bring up Disk Utiltiy. Choose your hard drive on the left, and then click the erase tab. If you want to start with a really clean disk, choose security options, and write zeros. Once is enough, unless you are paranoid, then choose one of the other options. Choosing another option will take much longer to complete.  If you do a security erase, it writes zero's over any programs and data, so you're starting with a clean hard drive. Given that you may not know everything that is on your system, I'd write zero's once to start clean.
4) Proceed  to install OS X 10.6 Snow Leopard. After you boot your system and reestablish your internet connection, download the 10.6.8 V1.1 combo update from  http://support.apple.com/kb/DL1399 . The combo update contains all updates to 10.6, so when you apply it you will be at 10.6.8.  Bring up Disk Utility (on your hard drive in Applications/Utilities), and repair permissions on your hard drive. Run the combo update, and after rebooting, repair permissions again using Disk Utility.
5) Next, install the iMac applications. Insert the second disk "iMac Application Install DVD", and in the finder window that opens, choose to install bundled software.
6) Run Software Update (click the apple on the left of the menu bar) multiple times until it says there are no more updates.
7) You've completed reinstalling your system. Restore the music and other files you saved previously, set up your email, and download the latest Flash from http://get.adobe.com/flashplayer/