IMac RAM - Apple Store Won't Sell, Order or Install

I have the iMac G4 800Mhz with 512 MB ram (256 MB original factory installed internal; 256 upgraded in the external at time of purchase).
I want to upgrade to 1 Gig ram. I was willing to take it to the Apple Store (Tampa) to get both chips replaced (the internal, non-owner replaceable is different from the external, user replaceable chip).
After a long run-around and much on-hold time, the store rep informed me that the internal ram chip (PC133, 168 pin SO DIMM) is not available from Apple, and further, the store cannot order it. He did suggest Crucial.com as a source, but said I'm on my own as far as installation goes. The store will not install 3rd party products.
I was willing to pay the premium and stay with Apple, to replace both chips ($300 total including installation).
I'm very disappointed that Apple will not support the upgrade of their product, even with all-Apple parts & labor.
Can anyone point me to an online tutorial that describes replacing the internal RAM chip? I'm mechanically inclined, and accustomed to handling electronics assemblies and tools. I was able to find tutorials on the external ram replacement.
My system has been somewhat slow since I installed Tiger. Also, I'm considering purchasing Virtual PC so that I can VPN via Cisco into work (my employer's IS only supports windoze (won't even support Unix)).
Any help on upgrading the internal ram slot, where to reliably purchase online, and any other comments on Tiger or VPN are appreciated.

Hi Ellsworth,
Welcome to the discussions.
How about joining in this discussion thread:
Adam Schuster, "imac 17" 1GHz Upgrade the Memory to GIG- 2 Slots???", 12:02pm Oct 4, 2005 CDT
It appears to cover your issue.
Cheers!
Karl

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