IMac running 10.7.4 freezes at software update
My iMac running 10.7.4, freezes at software update, how can I fix that?
Install 10.7.5 > http://support.apple.com/kb/DL1583
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I need to reinstall my Canon Pixma Pro 9500 MK 2 printer on my iMac running Mavericks. It looks for software but Apple cannot find. The driver is available on my computer. Is there a way I can force the installer to use the available driver?
I need to reinstall my Canon Pixma Pro 9500 MK 2 printer on my iMac running Mavericks. It looks for software but Apple cannot find. The driver is available on my computer. Is there a way I can force the installer to use the available driver?
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I have an imac running 10.6.8, and want to update to Yosemite, but am unable to. What can I do?
I have an imac running 10.6.8, and want to update to Yosemite, but am unable to. What can I do?
hi alan i run a business on ebay selling photos and negs. i recently installed yosemite and it locked my entire library on iphoto. when i try to download the app to free it from ishop it tells me there is a fault with the app and my iphoto is frozen. i am basically out of work and finding it very hard to find someone who can help me unlock it.. look at the things being said about this yosemite locking this.....freezing that... be very careful if you need your business for your livelyhood. the actual performance is really good.....better display ...much faster and well presented but is it worth having parts of your compy put out of action i possibly think not. i am new to this community so hopefully someone reading this may be able to advise us both.....paul
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Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Mac doesn't have iCloud, preferences still shows MobileMe. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone 3 or 1-1/2 year old iPad. I suspect I need to update OS, but as software update isn't telling me to do so, can I? What version would I need to go to?
Your MacBook Pro can be updated to run Mac OS X "Snow Leopard". Buy it. That will enable you to run the latest iTunes version.
Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
Elsewhere: call the phone number in the Apple Online Store
Apple's price is $19.99, £14.00, €18. -
I have a situation where the administrator password is rejected when attempting a software update. I think this happened because of syncing an iPad to the iMac. How can I reset the Software Update back to the administrator password?
You can reset the password with the install disk.
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IMac unable to restart after downloading latest software update (including iTunes 11.2)
My system is a mid-2007 iMac (Intel) with latest software updates always promptly installed (OSX Mavericks, etc) and 320 GB internal HD, 4GB Ram.
Today the software updater informed me that an update to iTunes was available and so I allowed it to download the update and then restart the computer. The restart was not successful - the computer display will show the status window progressing as the update is installed and then nears completion, but will freeze at the apparant point of completion and the restart will not complete. I tried restarting several times and it always hangs up and does not complete.
I then ran the Disc Utilities program - first time I ran it, it identified disc problems with the internal HD and proceeded to repair them. Following that I trried to restartt and it ran into the same difficulties and did not restart. Subsequently I ran disc utilities and it reports the internal HD to be fine. I've also tried several times to boot the computer and restore from my Time Machine backups and it will not complete the restore. I do get to the screens where I can select the volume to restore from, the volume to restore to, and so forth. After these efforts were not successful, I finally tried to re-download OSX and do a clean system restore, it progressed nearly to completion and then aborted the system installation without completing.
Since having this problem I've therefore been unable to use the computer in Mac mode. I had just about concluded that my hard disc must be replaced, when I decided to see if I could restart running Windows (bootcamp), and I was able to do that successfully. The hard disc is therefore not damaged, or at least the partition of the hard disc used by Windows is not damaged.
Is my most likely option to replace the hard disc or is there something I can still do, in order to see if the hard disc can be restored using a saved backup, before I replace it?
I have the further complication of finding that the Apple store will not replace the hard disc for my computer because it is over 5 years old. I can probably locate a shop such as Best Buy locally who can do that, or I can simply purchase an external hard disc and use that as my primary hard disc until I either replace the internal hard disc or simply replace the computer. Since it is a 7 year old iMac, it would not be surprising to have to replace the hard disc after this length of time. I also see that there are instructions available online to explain how to replace the internal hard disc myself, but I'm unsure at this point whether or not I want to do it myself.Lacking any responses to my initial post above, I will briefly update how I resolved this issue today.
Installed new external hard disc, 1 TB WD My Passport for Mac, and straightforward setup involving first installing current OS X operating system, then system migrator utility to rebuild the same setup as saved in latest Time Machine backup. The whole process was somewhat time consuming due to my internet connection speed and USB data transfer speeds but it went without any issues. The computer now boots up and operates identical in all respects to how it did before the problem occurred.
Regarding the internal HD of my iMac, if I now run Disc Utility to verify the disc, it reports "appears to be OK". However, viewing the disc usage in "About This Mac" window, it displays as entirely empty. Opening it in the finder also shows only a "Apple Hot News.mbox" file and a single .jpeg image, and .nothing else.
Interestingly, the Bootcamp partition of my iMac's internal HD continues to work fine and appears unaffected by the problem. I use bootcamp rarely but still will plan to set up a replacement bootcamp volume on the new hard disc soon, in order to take its place.
That the problem surfaced coincident with the software update may have been nothing more than bad luck? At this point I have no reason to suspect that the softward update had anything to do with the difficulties. -
Have scrolling problems with Maverick despite downloading mail update on both IMAC and Mac Pro
Have to reboot and it helps for awhile then stalls againThe Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) "Mail now supports connecting to mail servers through a SOCKS proxy". This probably has nothing to do with your problem, but it'd be worth going to System Preferences > Network and making sure the SOCKS Proxy is not enabled in the network configuration used to connect to the Internet.
Also, it looks like the crashes you're talking about are actually freezes, i.e. Mail becomes unresponsive rather than quitting unexpectedly. In Mail, open Window > Activity Viewer, and see whether Mail displays there what it's doing when it freezes. Actually, you may be able to avoid having to force quit Mail by canceling whatever it's doing (by clicking on the red stop icon of the activity).
Reinstalling Mail will probably accomplish nothing, but it might be worth reinstalling the Combo Update for the type of machine and the version of Mac OS X you're using (which you would have to do anyway if you wanted to reinstall Mail):
Mac OS X 10.4.7 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, and no applications should be running while installing it. -
24" iMac won't install any 'large' Apple software updates from the internet
I am having a serious issue with my iMac and neither the people on the phone at Apple Care or the 'Geniuses' at the Genius Bar have been able to assist. So, maybe someone here can:
First - here is the background information about what happened and what I've done:
A few weeks ago when the new iTunes 10 came out I went to upgrade. The upgrade failed it said. So, I thought perhaps Apple was having issues with the new software or something. So, I thought - Ok, I'll give it a day or two.
I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
So, I think - well, perhaps I've done something to corrupt my profile. So, I create a new profile and try again. No dice.
So now I'm really confused and figure - ok, let me try a partition and I'll try again. Still nothing.
Finally I figure - ok, something is wrong here. So, since nothing is working I backup my music and important files and wipe out the hard drive and start over. No luck. And, in fact - since I had gone back to 10.5.4 or whatever - software updates needed to install to get me back to 10.5.5. Those wouldn't install through software updates OR when downloaded from Apple.com - Smaller downloads like, flash, java, firefox, etc - all download and install without issue.
I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
I get it home - set it up and try again. STILL not working. So, I make an Appointment at the "Genius Bar". I take it in - show them the screen shots of the errors and we get started. They try to do the install of either iTunes or the combo update on THEIR network - still won't work. The genius thinks I have a bad HD and takes the computer for 2 days to look at it.
I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
I get the computer home, put the new RAM in, install snow leopard and get ready to work! After snow leopard install is done - it has some new updates it needs to install. And the update FAILS to install again. Oh, and they never replaced the HD.
So, I call Apple Care again - they have no clue. They suggest making an Apple Genius Bar appointment. So, I take it in again. They run diagnostics on it from their 'Triage' external hard drive and everything checks out. He says its probably the hard drive (same conclusion they came to the first time) and said that they would replace it.
I get the computer back - take it home. Everything is up to date. All the software updates were back in place including iTunes 10. However, I still want to test and see if I can download iTunes and/or do updates. So, I uninstall iTunes and download it again. Same problem. STILL won't install any large software downloads. But, again - Smaller downloads like, flash, java, firefox, etc - all download and install without issue. Just no core Apple updates or things like iTunes will download and install on my iMac.
I then took it to a friends house - set it up on his network - same issue.
So to sum up:
I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
Any ideas? Sorry for the long post but its been quite an ordeal.Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
I did a video of my issue on my iPhone. I had to cut it and compress it to get it off my phone without syncing (because I can't sync it since I can't get iTunes installed now). So, its about a minute long if anyone wants to see it:
http://www.youtube.com/watch?v=8leWwEoIeXI
And yes, we tried to repair permissions a couple times but didn't seem to have any effect on whether it would install these updates. Again, it's NOT all software downloads/installs. It seems to be limited to LARGER pieces of software. Example: Firefox, Flash, Java and Silverlight have all downloaded and installed without error on my iMac. Apple combo updates and iTunes won't install at all. -
Freezing Nokia Software Updater
i have got a problem with the nokia software updater. anytime i launch it to update my n70 to the latest software it just freezes. i havent been able to load the latest firmware on my n70. any help will be greatly apprieciated.
Hi,
i seem to have the same problem updating my nokia 6288. First i tried running the software on my xp machine but it said that there was insufficient memory to run the package (which is rubbish cause the machine has plenty of power).
Next, i tried the updater on my vista machine. It opens and runs (version 1.4.0 en) but then freezes. If i close and then open the updater a few more times then it manages to get to the next screen. But then it freezes on the "identifying connected phone screen" this is really annoying. The phone is connected correctly and is recognized by both the operating system in windows explorer and by the nokia pc suite so I can only assume that it is a bug with the nokia software updater.
Any help would be useful.
Thanks. -
Ipad freezes on software update
In trying to upgrade operating software for ipad vias itunes the ipad freezes witht he status bart at about 60%. Have tried restoring the sotware with the sane result. Any suggestions?
Hi and welcome....
If your Mac is running v10.6.5 as your profile suggests, click the Apple () menu (top left in your screen) Software Update ...
Restart your Mac.
Restart your iPad. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.
Make sure the iPad battery is charged to 100%. It's faster to charge from a wall outlet then USB.
Now try updating your iPad.
If you still have problems repair permissions on your Mac.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US
Restart your Mac, try again.
Carolyn -
MBPro freezing on software update
I am not sure what caused this, but every time I try to restart or shut-down my MacBook Pro it gets stuck trying to do a software update. It is not freezing, per se, because the cursor can be moved around. All of the items in the Apple and Software Update menues are greyed out or not working. I have tried running another software update, clearing the Library/Updates folder, and repairing the permissions (As well as turning it off and on via the power button). None of this has worked. Any ideas or similar experiences?
Thanks guysThe Austin T makes a good point. Information you might include:
- OS X version
- What kind of upgrade did you try to install?
For example, some Snow Lion users unintentionally downloaded the recent Firmware update; it works fine with Lion, but not with Snow Lion. If that's the case for you, the best solution would be to update to Lion.
A bunch of users would like to know the problem, so respond in this link for the best answer. -
Mac freezes on software update restart
Hi, I have had an ongoing problem with my macbook whereby after I install a software update, the mac freezes on the automatic restart and doesn't install. As a result, all of my software is over 12 months old and I can't use itunes without the other new software etc. I have tried installing the combo updates from the apple website and still no luck. I am only running Mac os X 10.5.2 as I can't install a newer version. I would be very grateful if anyone has any suggestions.
Thanks.Ok, just installled 10.5.1 from the Apple Downloads page.
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Kernel crashes and freezes, "google software update" errors
I've been struggling to resolve a serious issue with my ibook G4 1.42 ghz, running 10.4.11, for many months now. It began to have frequent kernel panics, and my first assumption was that it was hard drive related, so in November I replaced the hard drive. I seemed to have fewer panics? but ket getting them, and then in late January decided it must be a logic board issue (I'm not on my 3rd logic board with this laptop), and I replaced the logic board. It started up fine, passes the hardware test without trouble, but still has kernel panics and now also occasionally just freezes and has to be force-restarted.
I tried an archive and install of the OS, but realized after I ran the first disc that the 2nd was missing and that I had accidentally put in my 2nd disc from my G5. It is running, but with the same freezing and kernel panics. I get constant error messages about "google software updater" having quit unexpectedly (also microsoft office updater, but I just trashed those files and it stopped)-- if this related to google software updater? Is that the software updater included in the OS? Am I right in assuming that this is a software problem, and if so do I need to buy new Tiger discs and do a clean install, or is it likely that something else is causing the problem? (Since a clean install means reinstalling all my software, and I don't have the keys for some of it after all these years, I want that as a last resort).
Any ideas on this?One of the known causes of kernel panic in portable iBook G4 computers, is related
to the AirPort card; when it, or a connector to it goes bad. When that's the case, the
user can try and see if turning OFF the AirPort in software resolves the issue; or go
into the computer and unplug the AirPort card (or remove it.) I've seen a few online
images of the removal/replacement of the internal located AirPort card; in those G4
iBooks without one under the keyboard, it is much more difficult to access/replace.
And the issue may not be in the card, but on the connector to the logic board.
Other causes of kernel panic may be related to a RAM upgrade chip added to the
computer (the basic RAM is soldered on the logic board, so it can't be removed)
so, when that is a cause of kernel panic; and removing the upgrade RAM resolves
the issue, a different RAM chip of correct specs can be tried to see if that helps.
The 'google software updater' caused a crash in one of my G4 Macs, or maybe two.
I removed it. The specific updater appears to be for use with Google Earth. I have
not reinstalled G.E. since the apparent related crash in one of my Macs. I reinstalled
it in my iBook G4; but don't use it much. The 'google software updater' was added
again in the computer on a new installation of Google Earth.
With an older iBook or other portable computer, it is wise to replace the original
hard disk drive when it gets old and has significant run-time on it; but the panic
and kernel notice may have had no root cause in the computer's hard disk drive.
Perhaps someone else, seeing this, may have other experience and ideas on
how to handle the matter; or a better troubleshooting path, since I have none.
Good luck & happy computing! -
IMac EXTREMELY slow after 10.4.10 software update
Hi All,
I'm having major performance issues with my iMac G5. I ran the 10.4.10 updater via Software Update but after installing, my computer got "stuck" shutting down. After about 25 minutes I had to shut it down via the power button in the back.
Since then it's been running EXTREMELY slow. We're talking about 5 minutes for it to open Safari. I read previous discussion threads and tried downloading the 10.4.10 combo updater, but I receive an error trying to open it after download saying there are "no mountable files."
Can anyone help?Hi Miriam and Barry,
Thank you very much for the quick responses!
I tried downloading the combo updater for both 10.4.10 and 10.4.9 again but when it tries to mount the drive it gives me the same error message for both that says "No mountable file systems."
It looks like the archive and install option may be my next step then yes?
A few questions about this.
- I read the article included in the link. Just to confirm, I purchased a copy of Tiger - I can use that to do this yes? My computer originally came with original OS X.
- Also, will it archive all of my documents and files (i.e. iTunes music and videos, iPhoto pictures, personal docs, etc?) Or will I need to back them all up to an external drive and then import them after the Archive and Install?
- After I complete the Archive and Install and get everything up and running, do I delete the /Previous Systems/Previous System 1 folder? Or do I need to keep that on there?
Let me know your thoughts and thanks again!
Chris -
Macbook pro 2011 model freezes after software update
my macbook pro 2011 model freezes and does a continuous alarm sound after a software update. i have taken it in twice, theyve changed the hard disk, they have done all tests but it still happens.
Run through the list of fixes here
Step by Step to fix your Mac
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