IMac Safari and App Store won't open...

My mom came to me with a problem she is having with her iMac. When she clicks on safari it won't open but the top menu bar fades. I tried to open App Store to check for updates and it does the same thing. Firefox and iTunes still work. I tried rebooting and it didn't help. She is running Maverick. I tried reloading an earlier backup from time machine and that didn't work either...PLEASE HELP! Thanks, George.

if your iMac is from 2007 or newer i would recommend to install Yosemite, download it from app store, put it on an external HD then copy the file to the applications folder of the iMac you want to install it, and just double click on the installer and follow the steps.... this work for me... i hope it helps!

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