IMac scratching DVD / CDs issue fixed?

Just purchased a new 21.5 iMac and I'm wondering if apple has addressed and fixed the scratching issue that arose from the cd/DVD slot itself? Ive been reading that is was an issue starting Kate 2009 when the model released but I haven't heard or read if apple acknowledged and or fixed the problem?

There was never an issue, with any machine there are always going to be users that have a problem. Just because you see several people post with a similar problem that doesn't mean there was a system wide issue. In other words buy with confidence.
Roger

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Cheap and effective fix for scratching DVD/CDs in iMacs

After looking at the slot on the side of the iMac, I couldn't help but notice how sharp the edges of the sides are. That will cause huge problems for everyone of us at one point or another. After reading a number of complaints surrounding this design flaw, I have come to a solution that each one of us can do with little or no trouble at all.
Cut a 4" piece of electrical tape, preferably the softer vinyl type (Scotch 33+), and slide about 1/4" inside the slot, on the back side of the Mac only since we're about protecting the media side. Press the rest of the tape along the outside towards the back of the iMac. Now take the tip of a butter knife and gently press the tape you inserted in the slot against the rear of the opening. It will create sort of a wrap around bumper.
This worked for me.

Hello Dino,
Thanks for the reply.
I haven't burned anything using the iMac burner. I have two Plextor external DVD burners attached to the iMac and use them instead since they are much faster. I suppose at some point I will burn a CD or DVD and see what the fuss is all about.
As for the other "issues" relative to the iMac, I am 100% satisfied with it and do not wish to listen to others complain about their machines so I have, for the most part stayed away from the other discussions.
After all, these are machines. I'm just tired of all the bit**ing and moaning about a mass produced piece of hardware. There are expectations, and of course some of them are not agreeable to others, but I am not a fan of publicly bashing a manufacturer. Apple is aware of each and every issue it faces and each one results in a learning curve for the next generation. If this thing is such a piece of crap, then don't buy it. There are choices one can make and one of those is to not buy an iMac. For the record, I would buy another one if I needed to.
....off my soapbox.
Thanks.
RSR

My new iMac scratches my cds!

I recently bought a new 21.5" iMac (3.33 GhZ), and realized two days ago in a moment of panic that several brand new cds had sustained scratches of varying depths/lengths, after ripping them to iTunes. I did a brief Google search to see if this was a common problem, and soon realized that my cds were being permanently damaged by the disc slot's rather sharp edge. Because the slot is positioned on the side of the machine, it's WAY too easy to inadvertently create contact between the data side of the cd and the slot's edge (when ejecting a disc, 9 times out of 10 it's unavoidable). Luckily, only one disc was rendered unplayable, and I was able to return it to the store for a replacement. But if I hadn't realized what was happening and decided to rip hundreds of cds, I'd be out thousands of dollars...
If you buy an iMac and experience disc scratching, report it to Apple immediately. It's pretty clear that it's a design flaw that should have never got beyond the company's product testers. Apple will recommend that you take the machine to a retail location, but don't waste your time: it's not a drive issue. Consider the following quick fix: adhere a piece of tape over the length of the slot's edge. It eliminates the friction, and takes the worry away. I used scotch tape, but will probably end up replacing it with a cut strip of thicker packing tape for peace of mind.

Here's a link that shows you how to stop your iMac from scratching cds and dvds:
http://imac.squeaked.com/disc_scratching.php

Intel iMac cd/dvd Burner issues

I attempted to burn some files to a cd today. My burner is the MATSHITA DVD-R UJ-85J:
The cd's and dvd's I have are compatible. They've NEVER been a problem in the past.
I load the cd, the finder prompt appears as normal, I click ok.
I drag the items to the cd and click burn. I chose 8x speed.
It goes thru the motions as usual, but spits out the cd implying it's not successful.
The message that appears reads: "This disc could not be verified and might be unreliable. Try again using a new, blank disc. (Error code 0x80020063)".
I assumed it didn't work, tried 2 more, same response.
I then checked to see if there was anything on the cds and yes, all 3 burned, successfully and are readable.
Mind you I've used these cd's in the past w/no problem. I also just installed Leopard, and my computer is FULLY UPDATED.
Any idea? Is mine about to fail like the numerous other reports?
Is there a utility or app in our OS that allows us to check the workings of the burner, specifically? If so, what, where, and how?
I've run disk utility, w/no detected issues. I've also run techtool from applecare, again, no detected issues.
Thank you.

I had this problem on an older MacBook Pro (1st Gen) it turned out to be a dirty laser. I fixed it by blowing compressed air into the slot. If this it is just dust this should fix it but if there is a more serious problem then I think you might need to replace it or buy an external drive to burn DVDs.

My imac keeps ejecting cds (new ones). Fixes anyone?

My imac keeps ejecting cds (new ones). Fixes anyone?

Check Finder > Preferences > General
Make sure CDs, DVDs, & iPod is selected.
And check your settings in System Preferences > CDx & DVDs

How do I get my iMac to play CDs & DVDs that were created on a PC

I have been trying to get my new iMac to play CDs and DVDs that have been created on a PC. All I can get it to do is say "Supported disk not available" Is there something I am not doing right? Or do I have to download some other program to get it to interface with the PC or what. I am brand to to the Mac world and at this point am getting frustrated. I would appreciate any help you can give me.

robertfromglenwood wrote:
Well I'm 50%.
My OS X version is Lion 10.7.3
When I double click on the DVD icon i get the viewer and the little remote control. All it says on the viewer is Support disc not available when I push play. If I just incert the DVD into the DVD drive I get absolutely nothing. No viewer, no remote, no full screen, no attempt to start. This disc runs just fine on my PC laptop.
You are getting closer. In Finder you will see the DVD appear under Devices, Single Click it so it's highlighted. Then you will see all the files on it. Single Click 1 File then type Command A (Select All) then Command C (Copy) and under the Favorites in the sidebar you will see an icon for Desktop, Single Click Desktop and then type Command V (Paste) and you have copied them onto your iMac's desktop.

IMac not reading scratched DVDs but macbook does

I understand that badly scratched DVDs shouldn't work, but my macbook happily reads DVDs we borrow from the library, as does an Xbox, but our iMac won't even recognise them. Just spits them out. Have we got a faulty/oversensitive drive?
Only bought the iMac about a year ago (macbook is older). Initially wasn't a problem and has taken us a while to realise that DVDs were reading in other machines. We just assumed they were too scratched for any machine.

Hi Russ,
I would be surprised if the DVDs WERE readable if they are badly scratched. The fact that the MacBook reads them just means it has a very tolerant optical drive. iMacs are rather finicky about a lot of things, memory has to be exactly right, etc. Others on here have reported optical drives that reject even new DVDs for various reasons, so it sounds like just a picky drive and probably not one that is faulty.
If you are concerned you could take it to an Apple Retail store and have the genius bar folks check it out...and take one of the reject DVDs along to try on other iMacs in the store and see what happens. That could be a thing to try anyway just to see what happens.
Ralph

2.1.2 update does not fix DVD Navigation issues :(

The FrontRow 2.1.2 update still doesn't fix the DVD navigation issues where sub menus on MANY DVDs are not navigable. Using the up / down keys on the keyboard or remote causes the Volume to change and not navigating the menus like it is supposed to.
This is a severe issue as it makes it impossible to play some DVDs or turn on the subtitles.

Yeah, I have experienced this as well. Ridiculous -- how could this issue not have come up in product testing by the time the software has reached version 2.0? The solution on Apple's end should be obvious. All 4 directional buttons must act only as directional commands when using a DVD, and all other functions (such as volume) can only be accessible by hitting MENU first to bring up a list of other options.
I'm all for simplicity, but this is the fault of the boneheaded 6-button Apple Remote. It requires their software to overload buttons with different commands depending on context, which is clearly an unacceptable limitation. They'll have to break down and roll out a proper remote with more discrete buttons one of these days and come to terms with the fact that shoehorning everything onto 6 buttons is not an elegant solution.

Can the iMac dvd drive read or accept mini-dvds/cds? thanks

Can the iMac dvd drive read or accept minid-dvds/cds? Thanks

Don't even attempt it. It won't work, and the disk will just get stuck in the drive's mechanism. If you want to use mini-disks, you'll need an external tray-loading optical drive.
Regards.

Do iMacs play DVDs and CDs?

Do iMacs play DVDs and CDs? I don't see any info about this on the specs page. Is this an add on?

Yes, they do. For models which don't include an internal optical drive, this requires an external one such as Apple's USB SuperDrive, or for some uses, one in another computer.
(103905)

CD/DVD Drive issue

Wondering if any one would know the answer to this question. My combo drive on my iBook over the past 2 days has been leaving a thin gummy line on my cd's and dvd's (the line is always in the same spot, about half way on the cd/dvd). I looked at cds/dvds that I had placed in the machine before the gum started showing up to see anything was on them, and there was no evidence of anything. The gummy film is a pain in the butt to get off, but it does come off (sometimes with little scratches). The issue is not consistent and it comes and goes, when you think its gone it comes back. The problem is equal to both cd's and dvd's, not one more then the other. If anyone has a fix or a solution please let me know. Thanks.

hi chelsea50,
if you are in doubt that itunes causes this problem the easiest thing is to deinstall it...
but you should try to delete the filter drivers of the drive - there are already some posts in this forum - use the search function
the badest thing would be that your drive is defective.. but check out all other possibilities before....

Vaio SVE15115FXS Won't read dvd/cds

Recently my Viao (model referenced in title) stopped reading dvds/cds. The tray ejects and the disc spins for a few seconds and then nothing. The drive is not listed in Explorer. I uninstalled the drive and restarted the PC but did not fix the problem. I've been searching for hours on how to repair this. Any advice you guys can provide is greatly appreciated. Thanks

Hi SkeeterTia,
Welcome to Sony Community!
Kindly follow the troubleshooting guidelines here to isolate the issue further. Here's the link: https://us.en.kb.sony.com/app/answers/detail/a_id/41595/c/65,66/kw/41595
Please let me know the result.
Hope the link helps.
Thanks,
Vincent
If my post answers your question, please mark it as "Accept as Solution"

Top 15 Issues/Fixes Needed in the next Premiere Pro release/update (CS6.5 or CS7)

I’m excited for what’s coming next in Premiere Pro CS6.5 or CS7 (whichever update is next). As a former FCP7 user myself, Premiere CS6 was a quick and necessary switch (especially after changing the main keyboard shortcuts back to what I was used to). I’ve since gone back to FCP7 on occasion for certain things and I can tell you that I’m so glad I’ve switched. For all the headaches and serious errors that I still get daily/weekly with Premiere Pro CS6, it’s still definitely a big step up. I'm encouraged by staff members like Mitch W. that have expressed confidence that many of these issues will be resolved in the next release. Here is my personal list of “Top 15 issues/fixes” needed in the current Premiere Pro CS6…
(Adobe STAFF...feel free to print this out and hand it to the engineers responsible for making changes )
1) The infamous multicam FLAW. Needing no introduction…when you are editing your video in the multicam window and you hit pause or stop Premiere has decided that’s a great time to make a cut on your timeline and also switch angles back to the original angle whether you like it or not. You cannot stop ever while editing multicam without Premiere making these unwanted cuts and angle changes. Awful. Multicam in PPro is otherwise pretty nice, but this issue is terribly counter-productive especially when you are editing longer complex multicam sequences. Imagine if every time you hit pause or stop in the regular timeline it made a cut there and switched clips. Ugh. You get my point.
2) The audio meters/levels do not work while in the multicam window. A staff member in the forums (I think it was you) said this was a bug. Hope it will get fixed. The audio levels work in every other window and its essential to be able to keep an eye on the levels while editing multicam.
3) Ticktime.cpp-207 error. Ugh. What a nightmare. I have confidence that it will be fixed soon. Mitch W. from the forums is my new hero for taking on this error. How to replicate it?…simply have 6 (or 7) or more clips with the warp stabilizer effect added on the same timeline as a nested multicam clip and you get this error upon reopening your project. The more warp stabilizers you use, the more times you’ll have to hit “continue” to get through the error before you can open your project or export it to AME. I deal with this every single day because all my projects use these two elements. Most of my projects I have to hit “continue” on the error message upwards of 350-450 times to open my projects. Gets old fast.
4) Icon View order control. When you display all your clips in icon view instead of a list view (In the project window), there is no metadata to allow you to put the clips in order somehow (or at least maintain the order that you have in the list). There are roundabout workarounds, but c’mon.
5) Warp Stabilizer fixes…it is an AMAZING tool (far, far, far better than smoothcam in FCP7) BUT…it has it’s issues. Since I use hundreds of times/week (no exaggeration) I know it’s functions/flaws really well. The issues with Warp Stabilizer:
a) #3 above
b) Toggle OFF the effect after it’s applied and then hit Analyze again and PPro crashes. (easy to avoid but annoying bug)
c) If a clip is in the middle of stabilizing (not just analyzing…but the final step labeled “analyzing”) when Auto-save comes up…most of the time PPro freezes and crashes.
d) The DEFAULT “method” (in the settings for Warp Stabilizer) should NOT be “Subspace Warp”…it should be “Position, Scale, Rotation”. Why? It’s FAAAAARRRR better and more efficient. 95 out of 100 times it causes MUCH less “wobble” in the final stabilized clips AND most importantly 95 out of 100 times it scales the video less. Way better method.
6) The ability to open multiple projects simultaneously. As simple as FCP7 had it…or even better…as cool and efficient as FCPX does it would be nice.
7) The ability to mark a clip and not just a point on a timeline (because if you move the clip, the marker doesn’t go with it). I know you can use “Clip Marker” but it's very limiting, can't be moved, can't add notes, can't advance to the next marker (as far as I know). Also a marker list like FCPX has would be nice so you can see your markers all in a list at a glance and adjust them as needed.
8) Ability to select a clip in the Project window and find out where it’s used in the timeline. I LOVE how you can do the reverse and take a clip in the timeline and “Reveal in Project Window” but it would really help to go the other way around. Dealing with several hundred clips for every project I’ve missed this feature from time to time (FCPX handles this really well).
9) Add a through-edit indicator in timeline and “re-join clips” option. If you cut a clip but keep both clips together it’s just one continuous clip. But I really hope Premiere adds the not only an indicator of some sort (like FCP7′s way of having two small red triangles facing each other on that cut) so you know it’s one continuous clip BUT ALSO the ability to right-click and “re-join” the two clips into one.
10) When clip is double-clicked in timeline, CTI position in source viewer should match location in timeline. This one is pretty annoying and a fix would be incredibly helpful. The way it is now is very counter-productive. Definitely hope this gets fixed ASAP.
11) Better border controls for images/videos. Can’t do much with images right now in PPro. At least allow to customize the color and size/strength of it’s borders and shadows.
12) Better support for Mac/Apple's top end computers/GPU's. I'm still surprised that 2011 top of the line iMac cards (AMD 6970M) that have 2gb of ram are not supported. I’m sure/I hope 2012 iMac’s will be supported with their new Nvidia GPU’s…but I’ll hold out hope that the top iMac (up until 3 months ago) is supported at least at it’s full power. All around better Mac support would be great considering the wave of new users coming over from FCP.
13) Opacity/Transparency issues with EXPORTED videos with Cross Dissolves, etc. For some odd reason videos exported from Premiere CS6 have issues with cross dissolves or minor transparency. I’ll try to explain…in the program window of PPro CS6 cross dissolves look fine. Also, if you take a clip and stack it on top of another clip and put the top clip at say 99% opacity instead of 100 it looks like it should in PPro. But, if you export the clips you’ll quickly see that there are issues. It’s almost like the exported videos dissolve from 5 to 95. They skip the subtle beginning (0-5%) and subtle end (95-100%) of any fade. A clip in PPro as described above that is on top of another but set at 99% will look more like 90-95% in the exported file ESPECIALLY if the two clips are contrasting (eg. top layer dark, bottom layer with bright elements). It’s like the opposit of ease-in/ease-out. I have to ease-in/ease-out of every dissolve to avoid this issue…and even then, it’s not THAT much of an “ease” as one would hope. Another user in a forum once posted a video that shows how abruptly exported videos end their transparency changes…see: THIS SAMPLE VIDEO Perhaps this is a GPU/processing issue with AME vs. Premiere Pro but whatever it is, it should be fixed so videos you export look like the videos you edited!
14) Better control in Creative Cloud over which devices are “activated/deactivated” We have 3 computers and it would be nice if one could log in to their Creative Cloud account and see a list of which devices they have and just toggle on/off which one’s are activated/deactivated. This is especially helpful when you are mobile and forget to deactivate one of your two home/office devices so you’re stuck now until you get back to the home/office to deactivate it. This is not a Premiere thing, but just a general wish.
15) Ability to sync multicam clips automatically using the audio. Plural eyes apparently does this well. Would be nice to have it built into Premiere like FCPX does. Select all the shots you want to sync, One button click, wait a few seconds, done.
That’s my top 15. Everything else is awesome in my opinion for what I do 10 hours a day 6-7 days a week. I’ve included bug reports/feature requests for all of these at one point but if you are someone else reading this go to the following link and ask for these issues to be fixed: FEATURE REQUEST/BUG REPORT
I wish Adobe did smaller updates more often. Because even if they were smaller updates, we’d at least know you are working on fixing some of these issues that have plagued this NLE for years. Holding off fixes for one or two big “updates” every year is tough to deal with in a world of the ever updating apps we live and play with daily on our phones. I realize Premiere is a much larger scale and far more professional than a phone app, but hopefully you get my point. Here’s to hoping the next release (NAB 2013?) resolves all my top 15 issues. Here’s to hoping that these issues will be resolved sooner than later so I can stop raising hell in various forums. I’m honestly ready to start praising and defending Premiere Pro instead of griping about it’s bugs and flaws. It’s a fantastic program “on the way” to being the best. I hope.

Nice list, however it does seem a little bit like you may be hoping that Adobe provides the Final Cut 8 package that Apple never delivered on. Having edited primarily with P-Pro for the last decade, I hope Adobe focuses more on getting the next release to run as smooth as CS5x does, strangling and crucifying all the codec and playback bugs that arose in CS6. To me, it appeared that too many of the changes in CS6 were semantic or cosmetic, meant to give a FCP user more familiarity. Why change the name of an edit function from "overlay" to "overwrite" after 15 years? Because it enhances the product, or because that is what Apple called the function in FCP? If Adobe renames the Program Monitor to the "Canvas" with the next release, I think that I might be sick. There were nice additions to the Creative Suite as a whole, but I hope the next Premiere release reverses some missteps made in CS6, and focuses more on stability and enhanced functionality. I also really hope that they have an open ear towards criticism; Apple did not and their users ended up with FCP-X
It saddens me that the fixes I want most in a future release were purposeful changes between CS5x and CS6x.
1) Provide the options for transport controls in the source and program monitors. All of the users at my office hate that the jog and shuttle were removed in CS6. JKL was an option prior to CS6 and if we liked it we would have used it. I keep reading the justification that this change was meant to save space and streamline the UI. I can't express cordially how much this bothers me to look at the empty wasted space in my CS6 UI where the transport controls should be. The experiment has gone on long enough.
2) Restore the 3 Way Color Corrector to its previous functionality. The 3 way color corrector has been effectively neutered in CS6. Where in CS5x and earlier releases one could separately target the input/output levels of Highlights, Midtones, and Shadows, CS6 has only a master input/output level control. Why is less control better? Is it a 3-Way Color Corrector or a 1-Way Color Corrector?
3) Restore Clip and Timeline markers to their previous functionality. I don't even.... I can't. A user shouldn't have to do work arounds to create a modicum of functionality. This again was an attribute that wasn't broken in earlier releases.
4) Simplify the the task of pasting media into a targeted track. As it is now, pasted items will always go to the lowest activated track instead of the targeted track.
Lastly I would like the Adobe Premiere teams to consider what an amazing accomplishment Premiere CS5x was. Upon CS5's release, a good portion of competitor's workflows became obsolete. CS5.5 refined, stabilized, and expanded functionality.
CS6 changed the UI around, moving or deleting buttons, changed keyboard shortcuts, and renamed functions. Oh, and added hoverscrub, you know...like FCPX. In exchanged there was loss of functionality, stability issues and broken codecs.
I really hope the next release is more like CS5x and less like FCPX

IMac - external DVD drive crashes Aimersoft DVD Ripping program

I am using Aimersoft DVD ripping software (legal version) to make mp4 files out of DVDs. It works fine on the IMac internal DVD drive. But when I try and use an external DVD drive using FW800/400 conversion cable, Aimersoft program keeps crashing.
Any thoughts?

Peter,Welcome to Apple Discussions.
Here are some alternative choices for playing DVDs.
If the LaCie drive USB or FW?
Tiger is serious improvement over 10.1 (although you may need some more RAM) I'm not sure whether it will cure the DVD player issue? If you still have space (9Gb) on your 40Gb drive you could use Mac the Ripper, and then open the VIDEO_TS file in DVD Player.
mrtotes

DVDs / CDs Won't Mount

Recently after burning DVDs - via DiskUtility and iDVD - burned DVDs will not mount: Instead after inserting and waiting the DVD simply is spit back out. Yes, I've run Disk Warrior; did fsck -y; Onyx.
What can I do now?

I've had the same problem. My SD will spit out the DVD-RW
from Staples. The drive does not show up in the HW section
of Disk Utility. This same DVD-RW works fine in my iMac G5.
(Only burns at 2x though)
I can use the drive to update/grade software using the CD
function. I can also play DVDs without issue too.
Arrrrggh!
800mhz G4, 256MB, 60G, 15"

IMac scratching DVD / CDs issue fixed?

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