Imac shuts down 5 seconds into start up. Troubleshooting not working.

Imac shuts down about 5 seconds after starting.

Aubrey2320 wrote:
iMac, purchased last year
If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
OOW: Take your Mac to your local Apple Store or an AASP. Diagnostic testing is FREE!
Other OOW options:
How to save money on Mac repairs with your credit card’s extended warranty
Troubleshooting not working.
There is nothing anyone here can do as you did not provide any of the steps you've tried to solve your problem. Need details to avoid the been there done that scenarios.

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IMac shuts down...overheating? Fan not working?

Our daughter reported that her iMac G4, 1.25gHz, had randomly shut down on her a week or so ago. I got it up and going again with a PMU reset, but it needed another one the next day.
Daughter's now moved onto a different machine so no worries about data loss, but I'd like to fix the iMac if possible.
It checks out okay with the AHT, and Drive Genius successfully repaired some disk errors. However while continuing to run tests, it shut down on me again. I noticed though that the case was pretty warm, so I just unplugged it and left it, and when I came back a few hours later was able to restart it. And then I noticed that it was running very quiet...because the fan does not seem to be running.
I have it going now to see if the fan kicks in, but so far nothing. Looking through the top, the fan blades are covered in dust. I can make them turn by poking a paperclip in.
Unfortunately none of the utilities that would allow me to investigate this on a more recent machine (Temperature Monitor, smcfan) work on the iMac.
I'll try blowing out the dust, and I know that the machine can be disassembled and cleaned, even the fan bearings oiled, but of course I wonder if there are any other options.
The iMac is superfluous for us at this point and we'll probably be giving it away, so I'd like it to work.
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In the iMac G4, the fan runs constantly.
From the initial startup in a healthy machine,
the cooling fan is set to run; and as the heat
increases, eventually the fan should run faster.
Except for when the computer is asleep, off,
or if there is an issue in the hardware inside.
So, a loose wire, a failed sensor, a circuit;
or the fan itself may have a bad motor. A
wire inside the winding could be cracked.
If you can find a computer with other defects
for a low price or free, you could try another
fan from a another similar computer. This
would be much simpler if the computer were
not an all-in-one with the display attached...
A basic box with a fan, holes and ports.
Some older iMac G3 owners made headless
Macs several years ago, when their display
went bad; the whole thing fit into a small box.
And cooling fans, accessory peripherals, &
other items were added to expand function.
In my iMac G4 1.25 17" USB 2.0 computer,
in use right now, the sensor overview for the
Temperature Monitor shows as in the hard drive.
The version of this Monitor is 4.3.
In Temperature Monitor preferences, note the
Sensors click-on icon, if you click on that, see
what if anything appears. It should have a name
of the computer in there. Click on the disclosure
triangle to show more info. Look into the Temp
Monitor's preferences: Window and if there is a
name for a sensor there, click on it.
It is possible in more modern computers with more
sensors, to choose from those which may appear.
Also, if the General preference panel is set to get
a temperature sample to frequently, that may be
not a good idea, mine is set at 20 minutes, but
may be OK to sample more often.
In the preference item labeled Menu Bar in T.M.
you can choose to have the main Temperature
Monitor quit and also have TM Lite, launch.
Since I launch TM Lite version, and then use it
to see the main application if needed, I don't
need to look into the main one directly.
I am not sure what kinds of drive sensors each
brand of hard disk drive uses, but among my
Macs, this software works and I see the HDD
sensor primarily. These are basic, so the CPU
temperatures would be a guess, not sampled.
There is a widget iStat, which shows temp info
from the same sensor, apparently. I have the
widget's readout turned off on this point, so I
can have the menubar in Finder showing info
and not have to launch a widget to know it.
The rest of the iStat pro's applicable info shows.
The opposite of having a vacuum pull air out
of the top vents in an iMac G4, when the fan
has gone bad, would be to set the computer
on a semi-recessed base with air pushing up.
The air intake slotted holes around the base
can be slightly pressured into from below &
a furnace filter can be used to keep debris out.
Have you looked in a local craigslist for a failed
iMac G4 (near the vintage of yours) to see if
you can get one for next to nothing, for parts?
Sometimes, you can get lucky. Some get tossed
and are full of great parts...
Good luck & happy computing!

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Hi ebeugs,
Thanks for visiting Apple Support Communities.
If your iMac shut down unexpectedly, and the fan is running unusually fast or loud, you may need to reset the System Management Controller.
I recommend following this troubleshooting method:
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
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Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
You can find these steps and more information about resetting the SMC here:
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http://support.apple.com/kb/HT3964
Best Regards,
Jeremy

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Since installing OSX 10, my iMac randomly shuts down and restarts. I can not determine why this is happening. Any ideas?

1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
"FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real danger comes from highly targeted "zero-day" attacks that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular trojan it is, but do you care? In practice, there's seldom a reason to use the software unless an institutional policy requires it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

IMac shutting down on startup - Can't enter safe mode as wireless keyboard doesn't connect quickly enough

Hi all,
I was planning to use bootcamp to install Windows 7 on my mid-2010 21.5" iMac.
Bootcamp recommended I usk disk utility to repair the drive. I had a snow leopard install disk in the drive, (I didn't realise Lion already had it's recovery tools built in to the hard drive.)
Disk utility said it can't repair the drive and recommended I start backing up my data (because the hard drive could be about to fail). Fine, so I restarted, with the intention of backing up everything (all my work for the last 12 months). So I press the power button, grey screen comes up, then the apple logo, then a progress bar appears (found this odd at first, but later found out it has something to do with disk utility and a bad hard drive) it gets to around 20% and then all power is cut from the iMac and the hard drive stops/everything powers down.
Now, I can't seem to get my iMac to boot into recovery utilities or into safe mode because it doesn't connect to the wireless keyboard in time before it shuts down. So, if I use a wired keyboard (I have a dell USB keyboard that I can take from the office), will I be able to boot into safe mode?
Also, if the disk in drive is causing the problem, then I can't remove it because the wireless keyboard won't connect/register any keypresses.

Ok so, status report:
Wired keyboard is non responsive when I plug it in before/during boot. So i guess it needs to be plugged in before the iMac shut down. That's that out the window.
Plugged in headphones and I can't hear the startup chime so don't know when to start holding buttons.
To make matters worse, the wireless keyboard is no longer paired with the iMac, getting a green blinking light which indicates it wants to connect to a computer or device.
So I can't enter any commands whatsoever, can't remove the disk in the drive or boot safe mode. It's my worst nightmare.

IMac shuts down after removing Mini DisplayPort to SVGA

Hi,
The last couple of years I have worked with a 27 inch iMac in combination with a HP 27 inch monitor. This monitor is connected via a Mini Displayport to SVGA connector. Because I am going to use this external monitor anymore, I disconnected it today which made my iMac shut down imediately. Then it keeps rebooting and trying to start up but shuts down again. Over and over.
The problem stops as soon as I connect the monitor again.
Anybody have any thoughts?

Hello there, TheCapGuy.
The following Knowledge Base article is a great resource for steps in troubleshooting spontaneous restarts:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/TS4636
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Imac shuts down 5 seconds into start up. Troubleshooting not working.

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