IMac shuts down randomly after downloading Lion
About a month ago, I installed OS X Lion from the App store. Ever since then, my iMac randomly shuts down, even when it's not necessarily hot. It especially shuts down when I have multiple videos playing like on YouTube and Netflix, but still, it's not abnormally hot. Never had a problem before and this iMac is 2 years old. I have even reinstalled Lion twice now after using the Command + R. I even tried the disk utility part. And tried holding down the shift key at startup, which I did first by the way...
Please help!!! I've never had a problem with any of my other Apple devices (MacBook, iPhone 4 & 5, iPod) so this is kinda shocking to me.
iMac info
3.6 GHz
8 GB RAM
21.5" screen
Thank you
Karissa (loyal Apple customer)
I don't know if this helps or not, but what the heck, here's the report after my computer shuts down and reboots:
Interval Since Last Panic Report: 66293 sec
Panics Since Last Report: 5
Anonymous UUID: ECECCE99-D4E3-016D-7533-93A1A61D32C3
Tue Mar 12 20:38:58 2013
panic(cpu 0 caller 0xffffff801e2b7bd5): Kernel trap at 0xffffff801e56ffe4, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000020a4f000, CR4: 0x00000000000206e0
RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000020
RSP: 0xffffff810ecbacc0, RBP: 0xffffff810ecbacc0, RSI: 0x0000000000000002, RDI: 0x0000000000000008
R8: 0x000000000000001f, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0x0000000000000246, R13: 0xffffff810ecbacc0, R14: 0x0000000000000001, R15: 0xffffff810ecbadd8
RFL: 0x0000000000010282, RIP: 0xffffff801e56ffe4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810ecba960 : 0xffffff801e21d626
0xffffff810ecba9d0 : 0xffffff801e2b7bd5
0xffffff810ecbaba0 : 0xffffff801e2ce4ed
0xffffff810ecbabc0 : 0xffffff801e56ffe4
0xffffff810ecbacc0 : 0xffffff7f9f29642b
0xffffff810ecbad10 : 0xffffff801e33a47e
0xffffff810ecbae30 : 0xffffff801e3d0508
0xffffff810ecbb120 : 0xffffff801e3dc295
0xffffff810ecbb240 : 0xffffff801e3dbac3
0xffffff810ecbb490 : 0xffffff801e3d5b63
0xffffff810ecbbb40 : 0xffffff801e3cb29f
0xffffff810ecbbb90 : 0xffffff801e3cb520
0xffffff810ecbbda0 : 0xffffff801e3cb0fd
0xffffff810ecbbdc0 : 0xffffff801e35f27c
0xffffff810ecbbdf0 : 0xffffff801e34160b
0xffffff810ecbbe80 : 0xffffff801e33f7b1
0xffffff810ecbbeb0 : 0xffffff801e3399dc
0xffffff810ecbbf60 : 0xffffff801e3404c9
0xffffff810ecbbfb0 : 0xffffff801e2b26b7
Kernel Extensions in backtrace:
com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffff ff7f9f295000->0xffffff7f9f297fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001e000000
Kernel text base: 0xffffff801e200000
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 526508368982
last loaded kext at 36462184093: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9e88b000, size 65536)
last unloaded kext at 153555848370: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f9eb27000, size 65536)
loaded kexts:
com.eltima.ElmediaPlayer.kext 1.0
com.apple.filesystems.msdosfs 1.8
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Atheros40 600.70.23
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.kext.AMD5000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i5, 3.6 GHz, 8 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: HL-DT-STDVDRW GA32N, 8.38 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB DISK, 0x090c (Silicon Motion, Inc. - Taiwan), 0x1000, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
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Process: Adobe Flash Player Install Manager [620]
Path: /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager
Identifier: Adobe Flash Player Install Manager
Version: 13.0.0.206
Code Type: X86 (Native)
Parent Process: Install Adobe Flash Player [454]
Responsible: Adobe Flash Player Install Manager [620]
User ID: 0
Date/Time: 2014-05-09 19:51:19.133 -0700
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: CF1E4434-650D-5506-002E-47229DF10614
Sleep/Wake UUID: 3061BB60-EE6B-431C-8141-D67DD7DE70C0
Crashed Thread: 0
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000000024000
VM Regions Near 0x24000:
__OBJC 0000000000021000-0000000000024000 [ 12K] rw-/rwx SM=COW /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager
--> __LINKEDIT 0000000000024000-0000000000038000 [ 80K] r--/rwx SM=COW /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager
VM_ALLOCATE 0000000000038000-0000000000039000 [ 4K] rw-/rwx SM=ALI
Application Specific Information:
dyld: launch, loading dependent libraries
/Volumes/e4e1a5f342abefc6bf3cb5b7b86f61dc3c6c5c8a/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager
Thread 0 Crashed:
0 dyld 0x8fe1c860 ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, int, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 2480
1 dyld 0x8fe1be26 ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 134
2 dyld 0x8fe1114f ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 159
3 dyld 0x8fe10740 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 214
4 dyld 0x8fe06905 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 176
5 dyld 0x8fe0763c dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2111
6 dyld 0x8fe03264 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 430
7 dyld 0x8fe03077 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8fe2a07e ebx: 0x8fe1bdae ecx: 0x8fe38a0c edx: 0x00024000
edi: 0x00024000 esi: 0x00000000 ebp: 0xbffff1f8 esp: 0xbffff150
ss: 0x00000023 efl: 0x00010246 eip: 0x8fe1c860 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00024000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0 - 0xffffffffffffffff +com.adobe.flashplayer.installmanager (13.0.0.206) <2CF5283E-58CC-35E1-997A-5BF9EDABE4EA> /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager
0x8fe02000 - 0x8fe34417 dyld (239.4) <2E655535-479B-3E48-ADD3-6278819CA38A> /usr/lib/dyld
0x90008000 - 0x900d6ff7 com.apple.backup.framework (1.5.2 - 1.5.2) <BE2F37D3-F610-30EE-B106-44B5DAE35603> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x901d4000 - 0x90227fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x90228000 - 0x9027dfff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x9027e000 - 0x902a2fff libJPEG.dylib (1042.2) <72940135-AAA7-3F55-A2E7-CECDDBD592BE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x902a3000 - 0x902a5fff libsystem_configuration.dylib (596.13) <57095AFE-3FF1-3F42-A43E-ED679409B827> /usr/lib/system/libsystem_configuration.dylib
0x902a6000 - 0x902c0ff7 com.apple.GenerationalStorage (2.0 - 160.2) <8755F7F1-2402-387C-A32A-2270E7D680C8> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x902f2000 - 0x90383fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x90384000 - 0x9038fff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x90390000 - 0x90392ffb libRadiance.dylib (1042.2) <3AE35DFA-AAF0-37C0-8544-1B19E9B5FCE1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x903e8000 - 0x903ecffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x903ed000 - 0x9044eff7 com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x90840000 - 0x90844ffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x90845000 - 0x90895ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x90896000 - 0x90b8bff8 com.apple.CoreImage (9.2.7) <AD2199E4-B18B-3CFC-94C4-B1B8D20CFB8B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x90c78000 - 0x90c79fff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x915e3000 - 0x915e7ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x91689000 - 0x91691fff liblaunch.dylib (842.90.1) <B259692D-D60B-3BCE-9E03-32F457CB5046> /usr/lib/system/liblaunch.dylib
0x916a9000 - 0x916a9fff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x916aa000 - 0x916d1fff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x916d2000 - 0x91940ff6 com.apple.security (7.0 - 55471.14.1) <025B3E5C-1582-357F-BFE5-B1AA3ACD18F2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9194c000 - 0x91968ff9 com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x91975000 - 0x91a69fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x91d77000 - 0x91da8ffb com.apple.GSS (4.0 - 2.0) <E935DA55-0DBE-3D5A-9DFB-FBBFDB457F33> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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0x987a0000 - 0x987a9fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9885f000 - 0x98862ff7 libdyld.dylib (239.4) <F4604F64-945B-3871-8F26-E9C55488BC27> /usr/lib/system/libdyld.dylib
0x988ca000 - 0x988d3fff com.apple.DiskArbitration (2.6 - 2.6) <92F7575A-AA20-34D9-BB26-2CC8C3CCAFEB> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x98932000 - 0x98a69fff com.apple.desktopservices (1.8.2 - 1.8.2) <CCE6EB2B-1799-349A-8F13-003077CDFF31> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x98a6a000 - 0x98a95ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x98a96000 - 0x98a9effe libGFXShared.dylib (9.6) <D75FE2D7-0CF9-351E-9EE3-893F2B2114BE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x98a9f000 - 0x98a9ffff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x98aa0000 - 0x98b15ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <FD423680-01A1-357A-89A7-33910A87DE65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x98b16000 - 0x98bd9ff1 com.apple.CoreText (352.0 - 367.19) <14FD889D-4D6D-3D53-B28E-2E23975B3C9D> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x98bda000 - 0x98caafef libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x98e1c000 - 0x98e1fff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x98e20000 - 0x98efbff7 com.apple.LaunchServices (572.26 - 572.26) <5915A9AC-7928-30B1-9329-94048ADE81D9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x98efc000 - 0x98f03ff2 com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98f56000 - 0x98f62ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <B7440CD7-04F8-3558-B5AA-FD48381B14DE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x990ab000 - 0x993d6ffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x993d7000 - 0x99417ff7 com.apple.bom (14.0 - 193.1) <FFF1C8E5-41FF-357B-8681-69B21DCED2E4> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x99418000 - 0x994feff7 com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x995da000 - 0x995edfff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x995ee000 - 0x9a48dff5 com.apple.WebCore (9537 - 9537.75.14) <4021EC9F-936C-32AE-9BF2-031694CC43ED> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9a48e000 - 0x9a491ff9 com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9a492000 - 0x9a4aaffd libdispatch.dylib (339.90.1) <871AC354-D1B6-3475-889E-AF594448CF43> /usr/lib/system/libdispatch.dylib
0x9a4ab000 - 0x9a520ffb com.apple.framework.IOKit (2.0.1 - 907.90.2) <AFF50D8E-7D1D-38B9-A77E-DF0C0C4C97E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9a521000 - 0x9a522fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x9a58b000 - 0x9a599ff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9a59a000 - 0x9a62cff9 libsystem_c.dylib (997.90.3) <80D21D3D-1031-314C-B1F0-0B35B977CEFB> /usr/lib/system/libsystem_c.dylib
0x9aa1a000 - 0x9aac6ffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9aac7000 - 0x9aad5ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x9ab16000 - 0x9ad18fff com.apple.CoreFoundation (6.9 - 855.16) <6283B27F-3C46-365F-932C-1A7102D8A3CF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9ad1d000 - 0x9ad9dff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9ad9e000 - 0x9aef4ff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9aef5000 - 0x9b0a1fff com.apple.QuartzCore (1.8 - 332.3) <00167BF7-E3C4-3AA7-8DA0-466BD4175350> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9b4f3000 - 0x9b4f3ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <85316395-817E-342D-8F41-88838EC6FB63> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9b4f4000 - 0x9b55ffff com.apple.Heimdal (4.0 - 2.0) <3DEF31F9-7F59-3DEF-9DC8-7DDD23CA816F> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9c21d000 - 0x9c309ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x9c30f000 - 0x9c311fff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x9c312000 - 0x9c3aaff7 com.apple.Metadata (10.7.0 - 800.23) <6590358F-9677-3257-8780-FF0462852EDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9c3ab000 - 0x9c3b9fff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1027
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=148.6M resident=90.1M(61%) swapped_out_or_unallocated=58.4M(39%)
Writable regions: Total=8364K written=0K(0%) resident=68K(1%) swapped_out=0K(0%) unallocated=8296K(99%)
REGION TYPE VIRTUAL
=========== =======
Stack 64.0M
VM_ALLOCATE 8K
__DATA 14.5M
__IMAGE 528K
__LINKEDIT 43.1M
__OBJC 1944K
__PAGEZERO 4K
__TEXT 105.5M
__UNICODE 544K
mapped file 97.0M
shared memory 4K
=========== =======
TOTAL 327.0M
System Profile:
Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.9f8
Graphics: NVIDIA GeForce GT 640M, NVIDIA GeForce GT 640M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: Backup+ BK
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.4 -
I have a 2011 IMAC operating on 10.9.5 with 16 G memory that will randomly just shut down on me. Before it does, it will make a skipping noise, freeze and then shut down. I am a photographer and am always on Photoshop or Lightroom. What could this be? The report says..
panic(cpu 1 caller 0xffffff802dedc43e): Kernel trap at 0xffffff802dea35f8, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007feb81d1e000, CR3: 0x000000007683b038, CR4: 0x00000000000606e0
RAX: 0xff7fff80503baca8, RBX: 0xffffff80503b71b0, RCX: 0x0000000000000490, RDX: 0xffffff821ad63dac
RSP: 0xffffff821ad63bf0, RBP: 0xffffff821ad63c20, RSI: 0x0000000010b98000, RDI: 0xffffff80506481c0
R8: 0x0000000000000021, R9: 0xffffff821ad63d90, R10: 0xffff800090000000, R11: 0x0000000000000206
R12: 0xffffff8050648000, R13: 0x0000000010b98000, R14: 0x0000000010b98000, R15: 0xffffff80506481c0
RFL: 0x0000000000010216, RIP: 0xffffff802dea35f8, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007feb81d1e000, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff820fbbddf0 : 0xffffff802de22f79
0xffffff820fbbde70 : 0xffffff802dedc43e
0xffffff820fbbe040 : 0xffffff802def3976
0xffffff820fbbe060 : 0xffffff802dea35f8
0xffffff821ad63c20 : 0xffffff802de8890d
0xffffff821ad63cb0 : 0xffffff802de8868b
0xffffff821ad63de0 : 0xffffff802deae656
0xffffff821ad63e10 : 0xffffff802de62239
0xffffff821ad63e50 : 0xffffff802de26bc1
0xffffff821ad63e80 : 0xffffff802de139c5
0xffffff821ad63ef0 : 0xffffff802de1e013
0xffffff821ad63f70 : 0xffffff802dec9b9d
0xffffff821ad63fb0 : 0xffffff802def4196
BSD process name corresponding to current thread: ReportCrash
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x000000002dc00000
Kernel text base: 0xffffff802de00000
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 94695804655
last loaded kext at 54623914679: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7fafe2a000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.34
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.ApplePolicyControl 3.6.22
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.2.4
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.AMDRadeonX3000 1.2.4
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.IOBluetoothUSBDFU 4.2.7f3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.kext.AMD6000Controller 1.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.23
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.kext.AMDSupport 1.2.4
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1If you have third party ram installed remove it and reinstall the original ram to test.
-
IPhone 4s shuts down randomly after 7.0.6 update
After updating my iphone 4s to 7.0.6, my phone randomly shuts down. Doesn't seem to be related to how much charge is left in the battery. Any suggestions for how to fix this problem? Thanks
Hello Rudegar,
I did think it might be hardware issue and searched online, and saw these posts already. I tried to clean the headphone jack, tried to put and pull out the headphone several times. And no, it is not the cause.
I know that because while playing the music with headphone, and when I pull the headphone off, then music stops and the volume is adjusted. So no iPhone is not stuck with headphone mode.
Thank you for the info though. -
ITunes shuts down randomly after 3.2.1 update
Among other problems after updating to 3.2.1 yesterday, now my iTunes keeps shutting itself down. It will show a "Updating Library--this may take a few minutes" message and then will shut down. Sometimes it will let me play a few songs and then shut down.
I am really ready to restore my iPad to factory settings to verify if it's the update or the device that is at fault. Before I do that I thought I'd post it here.
Thanks.Once my iPad iTunes library updated it seemed to be ok. Stay tuned...
-
I have an iMac G5 PowerPC and when I leave it on for a while the thing shuts down or puts itself to sleep. So I thought to myself what could it be. I have a fan in my room so I pointed my fan towards the back of it and it's fine. I know its a heat problem, but I need to know exactly what's wrong with it. I don't think I still have my applecare on it so what do I do? Thanks in advance for everything.
Take a look at iMac G5 Repair Extension Program for Power Supply Issues.
BTW, this is the iMac G4 discussion area. Since you have an iMac G5 you really should start any future threads in the iMac G5 discussion area. -
Imac shutting down unexpectedly after 20 minutes
G3 imac with 10.4 OS screen does blank and on-off switch start 'fluttering' quickly and cannot restart unless computer has been shut off for 30 minutes.
Tried to reload 10.4 from CD but computer shuts down before fully loaded?
Is this a hardware or software problem?
Any advice?I'd suggest you try asking in the iMac (CRT) area. This forum is for the new Intel-based iMac Core Duo and so perhaps not the most likely place for you to get a quick and accurate response.
Good luck. -
Bondi iMac shuts down immediately after startup button light turns green
Is my Bondi blue baby (purchased at the midnight launch of the original iMac) finally dead?
When I push the startup button, it glows amber and the startup chime sounds. A few seconds later, the button glows green for an instant, and the power shuts off. The button then won't do anything unless I unplug the power supply for a few minutes and plug it back in.
I have tried using a paper clip to push the reset button, but to no avail. Also tried zapping the PRAM, as well as starting from a CD, but neither helped.
I know the unit has little value other than the sentimental, but my mother-in-law (who inherited it from me) is used to it and is hoping that I can bring it back to life.
Is there anything else I should try before carting it off to the recycling depot? Thanks!Hey H S,
This is from the service manual for the Bondi:
"The battery on the logic board controls the stored system settings,
such as date and time. It is important to note that the battery does
not affect power at startup."
However this is from page 11 of the s. manual for the 400, SE and DV:
"7 Press the power on button on the front of the computer again.
If the computer won’t start, go to the next step. If the
computer does start, you may have a *bad battery*."
So I always check the battery. Altho' all the won't start cases I've seen where the battery was the cause did not exibit the starts up and shuts down symptom.
Also from the manual:
"Resetting the logic board can resolve many system problems (see
the Symptom/Cure tables for examples). Whenever you have a
unit that fails to power up, you should follow this procedure
before replacing any modules.
1. Unplug the computer.
2. Disconnect the cable that runs from the power supply to the
power filter board on the bottom side of the logic board/mass
storage chassis.
3. Press the Power On button on the front of the unit.
4. Remove the logic board/mass storage chassis from the unit.
5. Remove the battery from the logic board.
6. Wait at least 10 minutes before replacing the battery.
7. Make sure the battery is installed in the correct +/-
direction.
8. Reassemble the computer and test the unit."
There are protection circuits in the iMac and usually a bad PAV ( flyback and HV caps in particular) are the cause of this particular failure symptom.
Richard
Message was edited by: spudnuty -
How to fix illustrator? its shuts down right after de lion showed up?
I installed illustrator a few days ago. But it has never worked.
I've read a lot of forums with solutions but none of them really worked.
Does anyone know how to fix this?
I'm getting really frustrated because i tried to fix it over the last week.
Let me hear it if you know the solution!
Thanks!Daniel,
You may try the things on the list below, or this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Why is my iMac shutting down randomly?
Every time I turn my iMac on it will get to the login screen and once you login to an account the screen turns black..sometimes it takes a few minutes to turn back on then it does it again
Every time I turn my iMac on it will get to the login screen and once you login to an account the screen turns black..sometimes it takes a few minutes to turn back on then it does it again
-
My imac 20.5" is shutting down unexspectedly after about 10-15 minutes of use.
My Imac shuts down unexspectedly after about 10-20 minutes of use. If I unplug the power and wait for a period of time it then boots back. Not sure if there is some type of sensor that detects heat and then shut down the computer as a safegurad. Coudl the sensor or some other sensor be decting a situation that automatically shuts down the computer?
SteveThat's extremely unfortunate. From what I've seen, this could likely be a logic board problem. Just to make sure it is not some kind of software issue, do you have another computer that you could download a linux distro such as Ubuntu? If you do, please get a blank CD or DVD, and burn the distro of linux to it (but not just like you'd burn a normal file, if your on a mac, you do it by opening the DMG (linux distro) that you downloaded with Disk Utility, then burn it from there. If you have a PC, I can give you further instructions, or you can follow the instructions for burning the CD on Ubuntu's website (http://www.ubuntu.com/download/ubuntu/download) and scroll to step 2, or you can order a free ubuntu cd, but that can take weeks to arrive.
After you have your CD burnt, insert it into your iMac, restart your iMac, and boot from your optical drive during boot by holding down the C key as the computer is starting up. Eventually, the Ubuntu main install screen appears, and select, using the arrow keys and the enter key, the option for trying Ubuntu on your computer before installing. This will start up a live environment of linux that is running on your computer off of your RAM and off of the CD, but has nothing to do with your hard drive. If there is no shutting-down issue in Ubuntu, then you could try mounting your main hard drive from linux, getting all the files you need either uploaded to the internet or copied to an external drive, then re-installing your iMac's software from the original restore discs, then installing all of your software again. If you have a program from Adobe that you paid for (aka not Flash player and stuff like that) say, Photoshop, you need to deactivate your Photoshop license before you restore your operating system, or else you'll have to contact Adobe support because your product may complain, on reinstallation, that your license is already in use.
If indeed the shut-down happens while you have Ubuntu booted up, then it is a hardware issue, such as the logic board, in which case your best option would be to take it to Apple and have it fixed, especially if the iMac is still under warranty (Applecare, considering the age of your iMac if it is not one of the 21.5 or 27 inch). Replacing the logic board yourself would involve a lot of work on your part, and you would likely break another of the delicate parts inside of the iMac if you don't have the proper tools and aren't too caught up with the anatomy of your iMac. -
New iMac shuts down while downloading mountain lion update
New iMac shuts down while updating Mountain lion
Hi, any sleep settings set up, like put Disks to sleep?
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
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