Imac slot in dvd drive

i buy my imac in August 2011 an i love them. its amazing, stunning, unbelieveable, great....fantastique. it s my second imac. but now my slot in dvd doesnt work . sometimed it reads my cd and import in itunes goes on. but more than 80% it does not read and import new cd. i want to contact apple- but in germany it is not possible. because i must pay 49 euro to get in contact. this is no customer orientied service. i have apple products for more than 10 k euro buyed in last 5 years. and now i must pay 49 euro to get in contact. this is really amazing. to say it clear. If it works- its great- if you have a problem- you are alone. This is not the service which i expect if i buy premium products.
and please no tips regarding apple care. i did not pay extra for normal service.
sorry for my personal statement..
did anybody have a tip for external drive?
thank you in advance

Welcome to Apple Support Communities
It's better to get an external optical drive than repairing your SuperDrive because it's more expensive. Respecting to external optical drives, you can buy the one you want because all work with OS X. It just depends if you want to spend less or more money. For example, you can find optical drives at OWC > http://eshop.macsales.com/shop/firewire/optical-drives/

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Welcome To  Discussions G-Scott!
If you call Apple Phone Sales 1-800-692-7753, you can order Tiger 10.4.x, for $129.00.
This is the correct one OS, Mac OS X 10.4 Tiger, (DVD) Retail $149.95, at AllMac.
This one Mac OS X 10.4.6 Tiger, (DVD) Retail $159.95, at FastMac.
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More expensive that Apple's price of $129.00.
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Additional results for Tiger On eBay.
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Shop Carefully, Examine All Documentation, And I Wish You Success!
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Alternative is to send the dvd back to apple and get the CD
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