IMac slowed to unusable. Steps to diagnose?
Symptoms:
Long boot time.
Keystrokes buffered for many words when typing.
Long appliactaion startup.
Spinning beachball a lot of the time.
Actions to date:
Freed up drive space.
Added 8 Gigs Ram.
Brought to genius bar for testing.
Set up new user account.
Changed DNS Server.
Description:
This isn't subtle. I'm using my Mac Air now because my iMac is a pretty paperweight.
System Info:
Disk Information:
WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
MacIntosh HD (disk0s2) / [Startup]: 999.35 GB (551.62 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
FireWire Information:
Thunderbolt Information:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.sonos.smbbump.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
[not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Hightail Desktop App
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/iWork '09
mBackup: Version: 3.0.1 - SDK 10.4 3rd-Party support link
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
MacIntosh HD: Disk size: 930.71 GB Disk used: 416.98 GB
Destinations:
LaCie [Local] (Last used)
Total size: 930.90 GB
Total number of backups: 37
Oldest backup: 2014-01-31 02:57:50 +0000
Last backup: 2014-03-25 17:28:57 +0000
Size of backup disk: Too small
Backup size 930.90 GB < (Disk used 416.98 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
15% mds
2% mdworker
2% EtreCheck
2% WindowServer
1% Dropbox
Top Processes by Memory:
197 MB firefox
123 MB com.apple.IconServicesAgent
86 MB Dropbox
74 MB Finder
49 MB soagent
Virtual Memory Information:
9.25 GB Free RAM
1.23 GB Active RAM
779 MB Inactive RAM
783 MB Wired RAM
281 MB Page-ins
0 B Page-outs
We are aware of the issue described here with the TTEngine, part of the TechTracker application. We are actively working to fix the problem and issue an update. This appears to be isolated to a small number of users. If you are experiencing this issue with TechTracker please contact our support department by visiting our support site (http://www.cnet.com/ttsupport) and clicking on the tab labeled 'E-mail Support'.
Thank you for your patience and understanding as we work to address this issue. We will get an update out as soon as possible.
Aaron Smith
Product Manager
CNET TechTracker
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