IMac stopped recognizing WD Passport external hard disc

Hello everyone, i just got a new iMac, i connected my WD passport external disc and transferred several files. It was working perfectly and suddenly without me noticing when exactly (in a time window of 8 hours) , iMac stopped showing the hard disc on desktop. I went on disc utilities, nothing. I logged in from a test user i created still nothing. I rebooted in safe mode, again nothing. I even unplugged iMac from the power source for 15 sec then turned it on again after sec. Nothing at all.. Any idea of what to do?
Ps. the hard disc works like a miracle with my MacBook Pro
Thank you all in advance

You are entitled to 90 day telephone support from Apple. Try contacting them.
Apple Support Contact
Apple Support contact - Telephone

Similar Messages

  • My iMac stopped to recognize an external hard drive. What might be a reason?

    My iMac stopped to recognize an external hard drive. What might be a reason?

    Hi,
    This happens often because the processes that run over the MacOS, but the power was not enough to power your device. Actually this happens with external hard drives on any platform. Sometimes the USB port is not enough or even energizes permissions MacOS fumble.
    When your computer finishes starting up, choose Disk Utility from the Utilities window and select your external drive and click in First Aid tab and repair disk.
    Good Luck,
    Eduardo

  • External hard disc not recognized

    I have been using a WD external hard disc with Time Machine. Today I had it plugged into a USB powered hub when the house electrical power briefly went off then on, twice. A message appeared stating that device was removed incorrectly (or words to that effect). Now the HD does not appear on the desktop. It is recognized in "about this computer" as a USB device. It is not recognized in disc utility and thus can not be mounted.
    All suggestions appreciated.

    Answered my own question. Working now. Connected directly to computer USB and ignored it for a couple of hours and now it is visible on the desktop and appears to be working.

  • External Hard Disc won't show

    My iMac hard disc is getting full so I bought an external hard disk. I changed my iTunes folder over to the external hard disc without any trouble and removed the old iTunes music folder as per directions. After that iTunes played fine, the next day when I turned on my iMac the iTunes music folder had reverted back to my iMac's hard disk, and the external hard disk no longer shows. I opened Disk Utility and the external disk shows there but when I try verify disk or repair disk i get "FIRST AID FAILED, Disk Utility stopped repairing “disk1s1” because the following error was encountered: The underlying task reported failure on exit."
    Can anyone help, i have moved other data to the external drive also and its no lonfer in my iMac hard disk meaning if I have to send the external disk away for looking at I'll likely lose everything on it.

    I think what you need to do is get a second external hard disk to attempt to recover data off that drive before you do anything else by using Subrosasoft Filesalvage to do the recovery.
    External drives are best used as backup. If your itnernal hard drive is becoming too full, you need to know how to better manage your data, or get a larger internal hard drive. My FAQs* here should help you:
    http://www.macmaps.com/backup.html
    http://www.macmaps.com/diskfull.html
    Good luck!
    - * Links to my pages may give me compensation.
    Message was edited by: a brody

  • Music stored on external hard disc not found after re-boot

    I moved all my music onto an external hard disc becuase it was taking up too much space on my Mac. Now every time I reboot I get an error message saying music not found, please find. ie. I have to point itunes to all the folders on my hard drive again. How can I stop this happening?
    Thanks for your help
    imac g5   Mac OS X (10.4.5)  

    I followed other comments on the forum and succeeded. Thanks! -Migs

  • External hard disc "disappeared"!

    Hi,
    I upgraded to Lion on my 2.66GZ Intel Core 2 Duo about a month ago. After 3 weeks my new Iomega external hard disk which I used with Time Machine was no longer recognised or appeared as a device in Finder. The Iomega hard disc (top of the range model with a 5 year guarrantee) appears to be working - or at least it is making  a whirring sound and the "ON" light is glowing - but my Mac can no longer find it. I plugged the same Iomega into a PC and the PC will not recognize it either.
    Assuming I'd bought a dud, I just purchased a brand new WD My Passport 1 tetrabyte External Hard Disk and plugged it in to my Mac. Immediately it came up in Finder and I was able to set up Time Machine. Now after less than hour - the same thing has happened to the new disc! Still whirring, light on, but not recognized or appearing in Finder. I have also tried the new hard disc which I bought two hours ago in my PC and it is also not recognized or does not appear as a device.
    It seems my Mac is doing something to the external hard discs that makes them not able to be read.
    Any help appreciated! I now have two new hard discs that don't work plus no Time Machine Backup. What can I do?
    Thanks,
    Stevie

    See Pondini's Tips for starters.

  • User account on external hard disc frequently gets corrupted - reasons?

    Dear all,
    I have recently written a question regarding a problem with my user account; in this question I have described that I have my data for my user account on an external hard disc (USB2 hard disc), and that all data in this account seemed to be deleted one day (in fact, it was simply set to a wrong path, see below); user V.K. has helped me out of the problem - the problem could be solved by renaming the external hard disc and setting the path to my user data folder in the "user account" settings to my old folder on the renamed disc; You can find our discussions here: http://discussions.apple.com/thread.jspa?threadID=1513799&tstart=0 By the way, I use OS X 10.5 (newest version).
    Now, several months later I find myself in the situation that the problem returns frequently, although I do not yet see regularities or the reason; each time the described renaming-procedure helps, but anyway it is annoying, and some programs who have data on my user account folder (such as Linotype FontExplorer X - latest version!) even fail to notice the change and have to be very reset with lot of effort.
    Now, as I can not imagine that I am the only one who uses a user account on an external drive, I start wondering what am I doing wrong. Did anybody else ever experience problems like these? Does it also occur when the user account is stored in a network (on a server) - which must be a very common workplace setup? Is there anything known about the reasons?
    I do not understand what causes this problem; and also, the problem seems to be very intricate - I do not know enough about the internals of Mac OS X, but (if You look into my old post cited above), if You simply try to reset the user path in the user account settings to the folder on the NOT renamed disc, the account stops to work completely, and the user cannot log into it at all; somehow, there seem to be different "stages" of corruption of the account on the external drive - I think that this may help somebody with detailled knowledge to understand the problem, but I am out of the game here... also, all the old names of the external drive keep to be mounted in the "Volumes"-folder on Macintosh HD - although they don't exist anymore.
    I have formatted the external drive to "Mac OS Extended"; is this okay - or should it better be formatted to "Journaled"? The drive is a 500 GB external drive from LaCie - I think it should be okay (I have two of them - one for TimeMachine - the drives themselves work reliably, it appears).
    Is there anybody who can help - or anybody with a similar setup and who could tell me whether or not he ever experienced a similar problem, and what he did against it (if necessary)? Thanks in advance!!!
    With kind regards and greetings from Berlin,
    Björn

    Aside from starting over, losing whatever you've done on the new machine, see Pondini's Transferring files from one User Account to another. If you haven't done much and can afford to lose that data, I suggest starting over, following the steps in Pondini's Setup New Mac guide. That should result in just one user account.

  • Time Capsule and external Hard Disc

    Hi,
    I have a problem with my Time Capsule (1 TB) and External Hard Disc (1 TB). The external HD is connected via USB. The idea is to have use the device as a shared HD in my network. First it worked perfect. After upgrading to Snow Leopard i have following problem.
    Once the external HD is turned on my Time Capsule is not longer recognized. I can't connect to Time Capsule and make any backups. It is also no longer appearing in the Airport settings.
    Can anybody help?
    Thank you.

    Emma1609 wrote:
    Hi,
    hi emma, and welcome to discussions
    Once the external HD is turned on my Time Capsule is not longer recognized. I can't connect to Time Capsule and make any backups. It is also no longer appearing in the Airport settings.
    you could try a power cycle on your devices. turn off modem, TC, and HD for, say, 10 minutes. turn the modem back on for 2 minutes, followed by the HD, followed by the TC.
    then go airport utility > manual setup > disks. see if your HD is showing beneath the TC

  • My HP Pavilian dv6910 stopped seeing my USB external hard drive

    My HP Pavilion dv6910 stopped seeing my USB external hard drive. Up until 2 weeks ago I have never had a problem with the laptop reading and writing to my Seagate 500gb hard drive. I have  2 other computers that have no trouble working with the external drive. I thought maybe the circuit board in the external drive case was bad so I bought another one. Same thing. The Vista home premium software will not open the drive. Oddly enough, the drive is seen by the hardware manager and I can get volume information but Windows Explorer does not see it at all.
    The laptop has 3 usb2  ports and I have tried them all with the same results. I have other usb devises that work just fine on all ports.
    I thought maybe the driver got messed up so I did an auto search to replace and was told the current driver is ok.
    I do have a program called Advanced System Care Pro that auto cleans the registry (as well as many other things) and it might have removed something it should not have but I am not sure.
    I use the external drive for all my backups so I need to get this problem resolved as soon as possible. Can anyone help we with this?

    I meant reinstalling the operating system.
     There's a repair disc, but it's generally to repair a corrupted boot protocols.
     I had a look around and I can't find any place to download it either.
     Just thought if something _ you could try doing a hard reset.
     Shut down, remove the battery and adapter, hold the power button for 30 seconds.
     Plug only the adapter back in and boot up.
     Try you hard drive again _ give it a minute.

  • Problem when mounting my external hard disc

    When I mounted my Western Digital Elements external hard disc to my iMac, a window appeared stating Mac OS could not fix this external hard disc, please reformat it. But I can still access to the content of the HD. Is my HD corrupted? BTW I got this HD for just about a month. Thanks for your help. _Julian

    If you right click on the drive in the Finder, what is the Format of the drive?
    Further down under Sharing & Permissions what does it say the Privilege is for (Me)?

  • How can I put my recently purchased iTunes movies on to my thumb drive and WD My Passport external hard drive. My Mac keeps saying "can't be copy because it is too large for the volumes format

    How can I put my recently purchased iTunes movies onto my thumb drive and WD my passport external hard drive.My Mac is saying that can't be copied because it is too large for volumes format

    [file] is too large for the volumes format
    That is usually an indication that the Volume was never Erased or Partitioned for GUID partition table and Mac OS, and is still in a Windows format.
    Mac OS X Extended (journaled) has no such file-size limitations

  • How can I boot from my recovery dvd to reach the system recovery C: on a extern hard disc

    I think a have a virus in my notebook Pavilion 15 and want to restore my C partition with a system back up. I made this system back up a month ago and it is stored on a extern hard disc. I have also made a recovery dvd. How can I boot my notebook from my dvd to start the procedure? I have 2 partions on my notebook. The second partition contains My Documents.
    Thanks in advance.
    Tineke

    It is unlikely that the back-up of the system recovery, that you have stored on an external drive, will be useful in recovering your computer. Please see HP PCs - Performing an HP System Recovery (Windows 8), for instructions on using the HP Recovery Disc set your created earlier. Typically, the disc set is 4 to 6 DVDs.
    If you have any further questions, please don't hesitate to ask.
    Please click the white KUDOS star to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • The iMac doesn't recognize my external hard disk

    My iMac doesn't recognize my external hard disk. The iMac also keeps a DVD inside. It doen't throw it out despite "eject".

    Sounds like you might need to make that call. In the meantime here are a few of things you could try that may help:
    To eject the disk try a restart holding down the mouse button - hopefully it'll eject.
    If you are running either Mountain Lion (10.8) or Lion (10.7) try booting into the Recovery HD:
    Restart holding down Command+r. At the screen with 4 choices choose Disk Utility and then select Macintosh HD and click on repair disk. If it fixes anything click on repair disk again until you get a clean pass. Restart as normal from the Apple menu.
    If you are running an earlier OS you would normally carry out this process by putting the grey restore disk that came with your Mac in the Disk drive and restarting holding down the C key. Choose your language and at the next screen from the menu bar select Utilities>Disk Utility and then follow the above instructions (I realise you won't be able to do this if you have a disk stuck in the optical disk drive).
    Try an SMC and PRAM reset: https://discussions.apple.com/docs/DOC-3603
    Try a Safe Boot: Restart holding down the shift key until you see a grey progress bar. Once it's booted restart as normal from the Apple menu.
    If none of this helps, I guess you need to make that call. Good luck.

  • MacBook Pro is not recognising my WD my passport external Hard drive

    PLEASE PLEASE HELP
    I have 200GB+ of data on my HDD and I DO NOT WAT TO FORMAT IT
    I partitioned my WD my passport external Hard drive on Mac through Disk Utility
    i then plugged it in to a windows XP computer
    and when it did'nt recognise it i went to
    right click My copmuter > Manage > Disk management > then i right clicked on the hard drive's name > convert to GPT disk
    i though by doing that windows will recognise it .. it didnt
    BUT .. when i reconnected it to my mac thats what i got
    it still shows in my disk utility but all the options are greyed out
    PLEASE if someone knows a way to fix this i'd really appreciate if you would tell me
    i have really important documents on that hard drive
    Thanks you in advance 

    I have fears that you data may be gone.
    Did you try to see if you could access data on the Windows PC?
    I am not versed in Windows but based on the steps you describe suggests that you formatted the disk and erased it.  What you might try is to look for recovery software and see if there is anything to salvage.
    Ciao.

  • My Passport External Hard Drive won't show up

    I've been using a My Passport external hard drive for the past two years, and it's always worked perfectly fine. All my files are on it since my Macbook Air can't fit much. But just recently, I plugged it in and the disk runs, and the LED light flashes, but it doesn't show up on my computer at all. What should I do? I don't think it's a bad cable because otherwise it wouldn't run at all.

    There is also a chance that the cable may have a poor
    connection, as there are several contacts inside and
    the cable ends may not be making a connection. As
    power to run the device may get there, data may not.
    A spare known-good cable is also something to try;
    be sure to follow the shutdown/restart as previously
    suggested since the device may not appear correctly
    should it be disconnected improperly, at any time.
    A shutdown (then dis or reconnect) lessens the likeli-
    hood of there being an error message, or loss of the
    ability to use the external drive at all. When it doesn't
    appear on the desktop at all, you have to be careful.
    Good luck

Maybe you are looking for

  • Is typekit included in my complete cc subscription ?

    Trying to figure out if I have to worry about getting charged for any fonts I download.  I have the complete $49.99/ month subscription. Thanks !

  • The Brightness Gradient Issue DOES EXIST With The 24" iMacs.

    Four years ago I bought a hefty G4 eMac and a few months later the G5 iMac was introduced. I was impressed and vowed I would get one the following year, but as each new version was introduced I put it off, waiting for an even better model. I spend mo

  • GUI Script screen axis

    Hey guys I wanted to make a script to click a button called "continue" automatically tell application "Garagesale" activate tell application "System Events" tell process "Garagesalei" click at {300, 100} end tell end tell here is a screenshot to show

  • Print Digital Signature

    Hi Experts, I've setup the digital signature for certain document types. Now when I print those signed document, am not able to get the approver's signature on print out. From the SAP Help I found below link and it says that I've setup ' allowed' or

  • Adding paypal to a site already upgraded

    hi the site ceramicplanet.co.uk is about to open an ebay shop so we openned a paypal account and thought we'd add it to the site as an extra payment option for customers but I and paypal uk are having trouble. we went live just taking card payments s