Imac superdrive don't eject the DVD

I tried in all way, openfirmware included but the DVD is always inside my Imac.
Is there another way to put out it??? Please is very urgently
Thanks
Romolo

If you have tried all the suggestions mentioned in Mac 101 Lesson 1: Computer Crises under the topic "I can't eject my CD or DVD", then I suggest that you contact your local AASP.
AASP's Outside of the USA
However, if you are still under warranty and/or have the Apple Protection Plan suggest that you check out the Chat with a Support Agent. The online chat support is available 24 hours a day, 7 days a week.
If your warranty ran out and/or you do not have the Apple Protection Plan you may wish to see if there is an Italian User Group in your area that may be able to help you.
Good Luck

Similar Messages

Using an early 2011 15 inch macbook pro to watch a rented dvd. the screen displayed a skipping over damaged section message, then the dvd froze. first unable to eject the dvd, now it can't be inserted. Hardware prblm? reset the superdrive?

I was viewing a rented dvd when a "skipping damaged area" message was shown and then the dvd froze. At first I was unable to eject the dvd with the eject botton though the superdrive made "ejecting" noises, and followed the cue "finder using dvd" and ejected it. Now the drive will not accept any dvds. Does this sound like a hardaware problem, or is it possible that some sort of "reset" needs to take place?

Before wasting your time heading to your local Apple Store, try resetting your SMC. It doesn't work all the time, but sometimes it's just the thing to save you time.

I bought the USB Superdrive for my iMac it will not accept the dvd. Has anyone had this problem?

The USB Superdrive will not accept the dvd. I have it connected to my IMac (2013). Has anyone had this problem? What works with the IMac?

Try resetting your login keychain in keychain access. sounds like a keychain issue to me

When my project is in the multiplexing and burning stage, with 3 minutes left, it will eject the dvd. what do I need to do different of fix?

When my project is in the multiplexing and burning stage, with 3 minutes left, it will eject the dvd. what do I need to do different of fix?
I've tried it a couple different movies and it has done this each time with 3 minutes left. What do I do??

Hi
Where did the original movie come from
• miniDV tape Camera
• other Camera - in what codec if so
• from download - in what codec if so
and
How did You go from this
• via iMovie - how
• via FinalCut - how
• direct into iDVD ?
Did it play OK in iDVD Preview ?
Did You Save as a DiskImage ? Did this work OK ?
DVD - type used
DVD - Brand used
Did You set down burn speed ?
Free space on Start-Up (Mac OS) hard disk - How much ?
You see there are so much more info needed to be able to pin the culprit.
Yours Bengt W

IDVD problem burning and multiplexing - gets stuck but ejects the DVD and the DVD doesn't play

I am having trouble burning DVDs. Everything seems to be working fine during the iDVD project creation. I can watch the movie and select scenes within iDVD. Then, when I go to burn the DVD, it gets stuck at the burning/multiplexing stage - the wheel just keeps spinning and says there is about a minute left. Yet it ejects the DVD and the DVD won't play when inserted into a DVD player. It will show the intro and the scene selection pages but when you click on one of the scenes, it gets stuck and doesn't play. I have already uninstalled and reinstalled iDVD. The problem persists. It seems like the burner itself is the problem. What can I do to fix it? I have Mac OS X Version 10.6.8 with a 2.8 GHzintel Core 2 Duo and iDVD version 7.0.4.

Hi
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev.
(Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

Trying to install my Creative Suite 6 on my MAC, but I don't have the DVD drive on my computer. How else can i install these??!!

Trying to install my Creative Suite 6 on my MAC, but I don't have the DVD drive on my computer. How else can i install these??!!

Try these links
Download CS6 products
Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

TS4009 in my Imac I don't see the icloud icon, still have the mobile me and it doesn't allowe me to change that, what do i do please.

in my Imac I don't see the icloud icon, still have the mobile me and it doesn't allowe me to change that, what do i do please.

Please always state your operating system when you have a question. Lion 10.7.2 minimum is required for iCloud; the Preference pane does not appear in earlier systems.

My Unused SuperDrive does not work? It keeps ejecting the DVDs.

Hey everyone!
This is my first question on Apple Support Communites and I'm really happy!
I have bought a MacBook Pro and I have owned it since Dec. 31, 2013, and I am so glad! This was a second hand computer bought from a friend.
I bought this very computer for My SuperDrive, as I knew they were being phased out.
I put a CD in - and my Mac just spit it out.
It makes some noises as if the computer is going to read it, but it doesn't. Every Disc just ejects.
This works for all CDs alike: DVDs, Blank CDs, Audio CDs, You name it!
I really need my SuperDrive Working but it really isn't.
Note that the previous owner has NEVER USED IT and I also NEVER USED IT.
My Mac came with an installation disc for Mac OS X Snow Leopard 10.6.6 and I'm presuming that the Optical Drive was only used to install OS X.
This is my very first Apple Product so I don't really know much at all.
I called Apple and they told me to press a few buttons but that didn't work.
The Apple Employee told me that it SHOULDN'T Be failing as it is a relatively new machine.
I cleaned it out but I think that it is a Software Problem with OS X Mavericks 10.9.1.
Note: I am currently using 10.9.1 but will update to 10.9.2 when I have access to my Mac.
The Reason I say that it is a software problem because the DVD Playback file found in the folder: /System/Library/Frameworks/DVDPlayback.framework/Versions/A/DVDPlayback
Says Modified 23 Oct 2013, which was when Mavericks was released. Maybe I could get a hold of the original file to reverse the effect.
I would downgrade to Snow Leopard, but my SuperDrive isn't working :'(
Just so you guys know: My MacBook is an Early 2011 13.3" MacBook Pro.
I am also experiencing other difficulties but I won't get into them now.
I live in Australia and I am 14 years old. Sorry if I don't know much about Macs yet (but I guess I know quite a bit about Normal Computers).
Thanks for bearing with my long rant!
Omi Jack

Omi Jack,
It may be that the SuperDrive lens is simply dirty. You can test this out by purchasing an inexpensive DVD/CD cleaning ket - readily available from most electronics stores.
If that doesn't 'fix' the problem, it may be that the SuperDrive simply isn't functioning. You could purchase a replacement for it and install it yourself. I don't know Australian websites that specialize in Mac parts, but you can shop at the US website OWC and I kow that they ship internationally. You may also want to use their live chat and see if they know of a vendor in Australia that would have new SuperDrives in stock.
Try the cleaning method first. You could also take the machine to your local Apple Store or an AASP an get a diagnosis and estimate for repair from them but I would look into replacing it yourself first.
OWC also have videos that show you how to replace the SuperDrive in your particular model.
Good luck,
Clinton

Why does it keep ejecting the DVD-R and won't burn?

I finished the DVD project and click burn. Why when I insert the DVD-R disk does it keep ejecting and asking for a blank DVD-R disk to be inserted? I know they are blank. Am I missing something?
iMac PowerPC G4 (3.3) Mac OS X (10.3.9)

They are COMPUSA DVD+R 4X 4.7GB
Bingo - DVD+R ... 'plus' media won't work in your machine. You need DVD-R discs - Sorry.

Macbook pro eject the dvd just after instering them. Eject button dont work

Hi there,
I have a real problem with dvd drive. I inserted many CD/DVD into disk drive of my MBP but it eject them just after inserting even without reading them. It seems that eject button is stucked.
So I forced a CD to stay in drive (I know I'm ...) and then the CD is stucked there.
Also, when I click the eject button (beside F12), it do not work at all. I means that the eject screen picture do not appear on the screen.
Any Ideas?
Many thanks.
Hassan

Hi,
At first glance it seems a hardware problem. But I have tried the DVD drive over network with another OS and it works fine. As mentioned in this post "http://discussions.apple.com/thread.jspa?threadID=2142828&start=15&tstart=0" by "Zungoeie", I contacted Apple store and they said that it's hardware problem and I have to replace my DVD drive (I have no warranty since two month). So as I'm computer engineer, I did not accept that it's a hardware problem as I've checked it with another OS. In the post cited above, one have proposed a SOFTWARE solution which I'm going to try tonight.

DVD will not play and states "supported disk not available" and makes a weird noise and then ejects the dvd

My MacbookPro is only 5 months old and in really good condition. The only problem I am encountering is that when I insert any type of dvd disc, it starts to make this weird grinding noise that goes eeee-eeee, and then does that a couple of times and then the disc ejects on its own. When i try to play it with idvd, it does the same noise thing and then iDvd state "supported disk not available". The dvd does not even read on the computer.

If only five months old it is still under warranty. Take it back.

My MacBook Pro will not boot. When I inserted the OSx installation DVD, there is no hard drive to select. I can't eject the DVD either. Do I need to reinstall the operating system? Please help!

I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.

Regarding the DVD in the optical drive:
Credit Kappy.
kevsgroove wrote:
I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.
The MBP cannot find the OSX, and either the HDD or connector has failed. If you can get the installation DVD to work, start the installation process and when the menu bar appears on the display, select 'Utilities'. From the drop down menu, select Disk Utility>First Aid and run 'Verify' and 'Repair'. If unsuccessful, a new HDD is in your future.
If you cannot get the DVD to function, then a trip to an Apple store is your best option.
Ciao.

Trying to upgrade to snow leopard and my macbook pro keeps ejecting the DVD-R

I downloaded snow leopard and am attempting to burn it to DVD-R, as per the instructions, but everytime i insert the DVD-R (Maxell 4.7 GB) it spits it right back out.

Did you download Snow Leopard (ie, Mac OS X 10.6)? If so, you have gotten it illegally, as it is not available for download legally. You should delete whatever you downloaded, as it could possibly contain malware.
If, OTOH, you purchased and downloaded Lion (10.7) from the App Store, then it sounds like there's either something wrong with the disk you're trying to use or with your optical drive. Try putting the installer on an 8 GB flash drive instead, I like that approach better anyway. (BTW, what instructions are you following, in this case?)

HT1583 After the Burn, I tried to play the DVD on my iMac, but will not recognized the DVD. It worked on my DVD player connected to my TV. First time it happened. ok.

After completing the Burn process, I tried to play the same DVD to the same computer, but did not recognized the DVD media. It worked ok on the DVD player connected to my TV. I've been burning DVD for a quite a awhile, this is the first time it happened.

Hi
This usually depends on
• BURN SPEED - not set down to x2 or max x4 - BEST IS N OT BEST - it gives max burn errors = BAD DVD
• Brand of DVD used - MeMorex, NoName etc are known problem makers - I only use Verbatim
• Type of DVD used - DVD+/-RW and DVD+R and DL-DVDs - can give a variety of problems - I only use SL-DVD-R
• Low free space on the Start-Up (Macintosh HD) Hard Disk - also gives bad result
- interlaced SD-Material (as on old CRT-TV (tube)) - I never go less than 25Gb
- HD-material - then 4 - 5 times more seems to be a good safe minimum.
Yours Bengt W

HT2499 My DVD player on Mac Book Pro is immediately ejecting the DVD. What could be causing this problem? The DVD is brand new and just out of its packing.

I just bought a brand new DVD, but my Mac Book Pro is automatically ejecting it when I put it in to play. Any ideas what the problem could be and how to fix it?
Thanks! Aingeala

Do other DVDs load?
CD/DVD Loading Problems
CD/DVD Drive - Troubleshooting
CD/DVD Drive - Troubleshooting (2)

Imac superdrive don't eject the DVD

Similar Messages

Maybe you are looking for