IMac Tastatur Problem - falsche Tastenbelegung etc.

Hallo Community,
habe vor kurzem eine iMac Tastatur übers Internet verkauft (Modell A1243), die bei mir einwandfrei funktioniert hat.
Der Käufer hat sich jetzt beschwert, dass bei der Tastenbelegung einiges nicht stimmen würde: "Viele Tasten geben falsche Buchstaben aus, die Feststelltaste ist permanent eingeschaltet und die Hochstelltasten funktionieren nicht als solche oder haben andere Funktionen.
Bitte erklären Sie mir diese Situation, denn Sie schreiben in Ihrem Angebot, dass die Tastatur voll funktionsfähig sei.
Diese Buchstabenfolge EEEE erscheint z.B. wenn ich die linke Hochstelltaste betätige."(Er hat nen Mac OS X 10.8.4.)
Da es so viele Sachen auf einmal sind, gehe ich davon aus, dass es sich um einen Einstellungsfehler handelt oder um fehlendes Update.. liege ich da richtig?
Habt ihr irgendwelche Ideen, wie man das lösen könnte bzw. hattet ihr vllt schon ähnliche Probleme?
Vielen Dank schonmal!

Sehr neugierig,
Sehen Sie, wenn sie dies versuchen ...
Ein Weg, um zu testen, ist Safe Boot aus dem HD, (Holding Shift-Taste beim Booten), führen Sie das Festplatten-Dienstprogramm in Programme> Dienstprogramme, und markieren Sie dann das Laufwerk, auf Repair Permissions, Test auf Problem im abgesicherten Modus klicken ...
PS. Sicherer Start kann auf dem grauen Radiant für eine lange Zeit bleiben, lassen Sie es gehen, es versucht, die Festplatte zu reparieren
Starten Sie, erneut zu testen.
Ist dies der Fall nur in Regular Stiefel, dann könnte es einige Hardware-Problem wie Grafikkarte, (Quarz wird im abgesicherten Modus eingeschaltet) oder Flughafen oder eine USB-oder Firewire-Gerät oder 3rd-Party-Add-on sein, Check System Preferences > Accounts (Benutzer und Gruppen in späteren Versionen OSX)> Login Items Fenster, um zu sehen, ob es etwas relevant oder aufgeführt wird.
Überprüfen Sie die System Preferences> Andere Reihe, für 3rd-Party Pref Panes.
Auch in diese aussehen, wenn es sie gibt, sind einige unsichtbar ...
/ private / var / run / StartupItems
/ Library / StartupItems
/ System / Library / StartupItems
/ System / Library / LaunchDaemons
/ Library / LaunchDaemons

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http://discussions.apple.com/thread.jspa?messageID=11286987
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http://www.guru3d.com/category/driversweeper/
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SamNS wrote:
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http://support.apple.com/kb/ht1492
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