IMac unable to install Edge Animate from Adobe Application Manager

I have removed the Beta version of Edge Animate, by dragging it from the applications foler into the trash, but whenever I try and install Edge Animate, I get the following error:
A beta version of this product exists on the computer. Please quit and uninstall that version before continuing; contact customer support. Cancel.

Thank you!
I actually did everything mentioned in all of the previous posts, but this was ultimately the correct answer. I used the (Applications/Utilities/Adobe Installers) Edge uninstall on Preview and everything finally worked.

Similar Messages

Hi All - Cannot See Adobe Edge/Animate in Adobe Application Manager?

Edit: Have just figured out that this is down to this machine's OS being Windows XP.
Hi All,
I am to get to use the release version of Adobe Edge, having had a couple of the pre-releases.
I have signed up for Creative Cloud, downloaded and ran the application manager, however I cannot see Adobe Edge/Animate anywhere.
Am I doing something wrong?
Thanks!
See pic:

I think your AAM is not updated.
Download and Install the latest version of Adobe Application Manager from the below link :
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Try to install the update now and check.

Cannot install Illustrator CS6 from Adobe Application Manager

I just signed up for Creative Cloud, and am getting the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)" error when trying to install Illustrator using the Application Manager.
I have successfully installed Photoshop and InDesign, but tried several times with downloading and installing Illustrator.
What is wrong? How can I solve it?
Reagrds,
Håkan

Sorry for late response ,
@Ledsjovagen,
Follow the steps in the Article for error 101 :- http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html ,
@jsnola,
the install file from the AAM are saved in the Temp folder with the unique ID folder , however this files gets deleted automatically when the install completes.

Unable to install Edge Animate via AAM - Windows 8

Hi there,
I am trying to install Edge Animate via Adobe Application Manager... I get an error saying another installer is already running and to wait and try again. Ive checked and does not look like any other installer is running.
Ive also restarted the AAM and tried redownloading/installing Edge Animate, still no go..
Any ideas? Thanks

Thanks for the response..
Its the only thing I havent tried yet - only because I am working on something at the moment I need to finish. I will try in about 15 - 20 mins and let you know!
EDIT - Thanks for the assistance, has fixed the installing issue, and have managed to install it =)
I did get a string of warnings as follows though, although at present doesnt seem to be affecting the app itself.
- 0 fatal error(s), 1 error(s), 4 warning(s)
WARNING: DW066: OS requirements not met for {9DDAF699-BA5E-48e3-8A09-7AC369D6EEA1} DirectX 10.0.0.0
WARNING: DW066: OS requirements not met for {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148
WARNING: DW066: OS requirements not met for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1
WARNING: DW066: OS requirements not met for {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - DirectX: Install failed
If I do notice any issues with this and cannot find any common issues online, I'll open a new thread and get some assistance. Thanks again!

Lightroom installs on wrong drive from Adobe Application Manager (want to install on standard F-driv

How can I solve this bug?

Ok Mylenium, you are right! Sorry for my shortcut. Here's the story:
- Win8, German
- I have signed up to Creative Cloud and
- installed several programs via Adobe Application manager.
- My standard installation path is F:\Adobe Creative Cloud\
- Language is English (international)
- Pr, Ae, Ps, Ai, Au all installed on this F-drive (which is a dedicated SSD drive only for programs)
- If I want to install Lr it does not work like it works for all other programs
- Lr ignores the F-drive standard installation path and installs on C:\Program Files... instead!
- Also, Lr ignores the selected language (English international) and installs in German (which is the OS language) instead
- The help chat guy recommended to download Lr seperatelly and install it NOT via the AAM but I do not want this option as I want AAM to manage updates in the future. Also, if it is possible to install Lr on the F-drive via seperate download, why should this not be possible via AAM??
I do NOT want Lr to be installed on the C-drive as I setup a dedicated harddrive for programs only.
I want it on the F-drive and I want it in English like all other programs (to avoid confusion and changing terms from one language to the other).
I believe this is a bug as it has been reported many times in the last months bot no reaction from Adobe as far as I can find at least.

When downloading adobe muse trial from adobe application manager

adobe muse trial from adobe application manager im getiting error, 12152

Some users have reported issues with Internet Explorer 9 although it does not appear to be consistent. It is likely due to the security settings, install add-ons, or plug-ins which are causing the download button to not be available.

I am having problems installing Adobe Edge through the Adobe Application Manager

I´m lost. I got an email advice to install Edge Animate.
1. In IE the Install Manager never loaded. So I quit IE
2. I finally go it to work in Google Chrome
3. I clicked on install
4. Everything got installed
5. But there was no link on how to launch the installed application and no help
Here is the last screen shot that I have. If I quit this install application, it appears that all is lost as my download will be cancelled and I won´t be able to use the application.
However, there is nothing to click on to launch this application. I find nothing in my Control Panel and have no idea what URL to go to start.
VERY POOR INSTRUCTIONS

Same error as you. I may have gotten a step farther. If you click on the "More Details" you are probably going to see a number of warnings associated with Adobe Edge Animate Preview:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, WARNING: DW020 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 3 warning(s)
WARNING: DW020: {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 conflicts with: {76D14164-6EA2-4450-BEEF-E6690BFB4C28} Adobe Edge Animate Preview 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 as conflicting payload is installed.
WARNING: DW020: {6A725C8E-E4E1-474A-A2B1-C17CCC48EC01} Adobe Edge Animate 1.0.0.0 conflicts with: {76D14164-6EA2-4450-BEEF-E6690BFB4C28} Adobe Edge Animate Preview 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
I've looked but still can't figure out how to uninstall the priview and apparently the Applications Manager isn't equipped to overwrite it. Last I checked the preview expires in a few weeks and becomes "unavailable". Does anyone have a solution for outright removing it before then?

Re-Installing Illustrator from Adobe Applications Manager

I installed the Adobe Applications Manager the first time a couple of months ago. I then installed all the applications from the manager and everything was fine. But then I uninstalled them thinking I was going to put them onto another drive but decided not to. So when I went to re-install them the update Applications Manager was wanting to be updated so I updated. I then started to re-install all my programs again and everything was fine except the Illustrator application. Every time I tried to get onto it it would give me an error message and a code and not open. I thought that something must not have downloaded right so I uninstalled it again and re-installed it and it is still giving me the error message.

I don't remember the error message. But I think I know why it didn't download right. The new Adobe Applications Manager update wasn't the one I downloaded from it was the old one that I downloaded from so I am now trying to re-install it again using the new updated version. I'll let you know how it turns out....

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

"Product you are trying to install is not genuine" - Adobe Application Manager error message.

Trying to launch the AAM and getting the error message that says "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit".
I've been subscribed to the creative cloud for four months, never had any trouble before, I'm not trying to download anything and nothing on this computer is counterfeit.
Any help?

Hello,
This behavior is due to a known issue (details at http://blogs.adobe.com/psirt/2012/09/security-advisory-adobe-to-revoke-code-signing-certif icate-apsa12-01-2.html). Fortunately, the solution is simple.
You need to download the latest version of Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773. After you install it, the error will go away.
Regards,
Amit

Kuler missing from Adobe Application Manager

I want to download Kuler but cannot find it in the Application Manager. I have an up-to-date paid subscription of Adobe Creative Cloud. What am I doing wrong?

Hi Media Trends,
Please download Kuler from the mentioned link: https://creative.adobe.com/products/kuler .
Regards,
Romit Sinha

Secondary computer install files for the Adobe Application Manager?

I am installing CC for teams on my work laptop (my secondary computer next to my desktop Mac). Where can I get an install file for AAM?

Hi theEmilie,
Please download and install Creative Cloud Desktop apps from this location.
https://creative.adobe.com/products/creative-cloud
regards,
Abhijit

Keep getting "Download Error" when using Adobe Application Manager. Have tried from different areas.

I'm trying to update my CC Illustrator, as there is an issue that has apparently been resolved with a new update.
Whenever I try to update Illustrator, or even download a new application, I get an error window "Download Error. Try again or contact customer support."
I have tried to download both directly from Adobe Application Manager and from the Creative Cloud website itself. I have restarted my computer. This has been happening for 2 days now. Just can't seem to connect with Adobe Application Manager.
At one point I got a window message that said to check the Adobe Site Status, and all looked green and fine there.
And this forum appears to be the only "customer support" ???! I don't see any chat help or phone help. Is that true?
I can go back to CS4 Illustrator to get the feature that I need (zoom in/out using magic mouse+Option, which is my favorite and essential Illustrator shortcut) but obviously will need to update and download more CC features and programs in the near future.
Thank you for anyone who can help me.
Barbara

You can also use Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools
Direct Download Links for Adobe Software
Are you on a managed network. If yes please refer the Knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
It might help you.
Regards
Rajshree

Can't open Adobe Application Manager

Hi there! I have a problem. I'm trying to download Adobe Edge Animate, and if I've got it right i need Adobe Application Manager to download it. I have the Application Manager software on my computer but when I try to download Edge Animate from the Apps & Services page on Creative Cloud, nothing happens even though Application Manager is running.
I've done my best to see what's wrong, but I can't figure it out. When I check the processes page in the Task Manager I can see that Application Manager is running (process name: PDapp.exe *32) but still, it won't work. My computer is running Windows 7 64 bit.
Anyone who knows what to do?

Are you still seeing facing this problem.Quit browser and relaunch it. Now try again to Install Edge Animate from Apps & Services page.
Do revert if you still face any issue.

Creative Cloud / Adobe Application Manager

Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2 it states:
"This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6?
I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).

Kartikay_Sharma wrote:
Hi Les,
Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
Cheers,
Kartikay Sharma
Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
'Photoshop 13.1.2 for Creative Cloud
Installation failed. Error code: U44M1P7'
I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for 'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
So if the update is indeed just for CS6, how can i apply the update?

IMac unable to install Edge Animate from Adobe Application Manager

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