Imac will not read a cd rom and I cant eject it!!!!! Help please

I have bought yesterday a new imac 24 inch with snow leopard. I was loading my music and pictures so I inserted a cd in the drive. The icon does not appear on the desktop so I can not open it or drag it in the recycle bin. I have tried to use the eject button on the keyboard and that does not work. I tried all other suggestion on this discussion board:
I put it to sleep and then woken it up with the eject button. Did not work.
I Logged out user and tried eject button. Did not work.
I tried to restart keeping the mouse button down but I got a blue screen with the spinning wheel for ages.
Now the imac will not shut down anymore unless I push the on/off button for few swconds (if I try through the apple menu I get the blue screen for ages with the spinning wheel).
I went on the disk utility in applications and tried to eject from there. I get a message that says I should close the programmes that are using the disc.... but there aren't any as far as I can see.... Any ideas????? Thanks

I posted this twice in error and the issue was resolved thatnks to advice in the other post.

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http://support.apple.com/kb/TA24950
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Imac will not read a cd rom and I cant eject it!!!!! Help please

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