Imac will not see keyboard or track pad
in the last few days the trackpad dips in and out, and now the keypad will not work. Batteries have been replaced. Blu tooth on but nothing will connect. Using grotty old keypad to type this. Help.
If the keyboard has new batteries and has the indicator lights on, you restarted the iMac, redid the pairing following the procedure, then there could be an issue with the iMac itself and its Bluetooth radio. Are you able to run Apple Hardware Test? Restart holding the D key? If that comes up ok, and keep in mind it is actually a pretty limited test protocol, it might be worth a visit to an Apple genius bar (call ahead for an appointment) to have the techs run their diagnostics on the system.
Have you tried an SMC and PRAM reset?
Similar Messages
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when I hook up my phone it comes up saying that the required software is not installed. Reinstall itunes.
I did that and it still does not see my phone or pad?Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I have a Intel duo Imac. Everything has been running relatively smoothly for a few years now. All of a sudden my computer will not start. I get the flashing folder with a question mark.
When I go to Start up disk in my system perfernces while the computer is on. I see 2 possible choices. One is my hard drive with the operating system shown. The other is a non-existant Network Start up disk with a question mark in it ( looks like a hard drive with a question mark and it say's its a "network start up disk).
All I think I want to do is get rid of the Network startup with the question mark. I can not find anywhere how one can just remove an old or non existant start up disk without reformatting.
I believe this came from a clients hard drive who had a network system on it. We no longer have that drive. It no longer exists. But a latent icon shows up in start up disk.
When I go to change the start up disk. I can change it to either the hard drive or the network with the question mark. But when I select my hard drive and then got to restart the computer. I get the flashing folder with a question mark on start up. I have also seen the flashing globe a couple times.
When I attempt to run disk utility from may install disk ( holding down "C" on start-up ). Disk utility does not see my hard drive. Just the Apple install disk with the disk utility on it.
What can I do to remedy this short of re-installing? Will a program like Disk Warrior or Tech Tool help?Thank you. That's what I thought will need to happen.
One more question. I tried using the Apple install disk that came with the computer. It's an OS 10.5.6 disk. It does not see my 10.6.8 system internal hard drive to repair. All it see's is itself 10.5.6 disk. Do you think I can use a 10.8+ disk utillity since that is a higher system it will see the 10.6.8. Where the 10.5.6 does not?
I don't want to turn the computer off for fear I'll get the question mark again. P-Ram got me going last time but for how long I don't know? It would be nice to be able to turn the computer off for the night and startup as usual to give it a rest and try to reset itself.
Thanks for your help, I know I will eventually need to re-install. But I am in the middle of a project with tight deadlines and all I can do right now is back-up. Trying to migrate to another computer temporarily to finish the job. That's a lot of extra work in the short time also.
Just trying to put a band-aid on it for another couple weeks. -
Basically, if iam opening an email in gmail it opens a tab for the email or if I am typing a password it opens documents. Trackpad and keyboard keys opening things I did not open. Please help. I've restarted twice and it isn't helping. I've replaced batteries. Thinking it's internal and not the keyboard or track pad. thank you.
Sorry it is hard to explain. I am working form my laptop bc I can't get anywhere on internet bc of keys and trackpad or open anything I want to open.
If I press anything on the dock it takes me to finder window. It lets me open from finder window
It started when Apple updated Safari
I've tried different browsers -same thing so I am thinking it's the computer. -
Just bought a new mac mini, wireless keyboard, and track pad. My track pad will not synch. All advise I have been given is to change items in the setting menu, but I cant because I still have to get through the setup!!
The power button for the Trackpad is on the right hand end of the battery case. Press that button to initiate the pairing process. On the top of the Trackpad just above the power button is a tiny green light (you probably cannot see it unless it is lighted). That light will indicate ehther or not the Trackpad is discoverable. If the Trackpad has discoverable the green light will blink on and off. If it does not pair within 3 minutes you will have to press the power button again to re-initiate the pairing process. Once your Trackpad has paired, you can just leave it on and it will pair automatically when you reboot your Mac.
If you are having problems pairing, try turning off any other Bluetooth devices within 30 or so feet of your Mac mini. That includes other Computers, iPhones, iPads, etc. that may be in the area. Once your Trackpad has pairedwith your mini, you don't have to be concerned about other Bluetooth devices.
One other hint, I find that although the Wireless Trackpad does not eat batteries as fast as the Magic Mouse it still uses more than the Wireless Keyboard. It is a good idea to keep a supply of AA batteries around. I have used Apple's Rechargable batteries, but found they did not last that long before needing to be recharged. I have had the best battery life from Duracell Quantum batteries. -
iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...
Phillip,
I had this problem recently with a 3-year old Mac Pro intel, which was eventually replaced by Apple due to myriad other problems. When the frozen mouse happened, there was nothing I could do. Very frustrating to have the screen boot and the cursor is up there stuck, on the top left corner of the screen. Frozen. I called support several times. They were amazed. At one point they had me buy a cheap USB mouse (I was using a wireless mouse from Logitech and they thought there might be some kind of conflict). The USB mouse didn't work, either. Neither did an Apple mouse when I went out to buy one.
I ended up driving 70 miles to take the Mac to an Apple Store. I think they reinstalled the (Leopard) system in some secret way, because when the mouse was frozen so was everything else and I couldn't open the disk drive to put the OSX disk in there.
Why I'm here right now is that the same thing happened today with my NEW 3-month-old REPLACEMENT MAC PRO using its brand new wireless mouse, and I was hoping to find some insight. Again, a frozen cursor after the boot. Same top-left corner of the screen. Unlike you, when I click the mouse nothing happens -- no drop down.
Luckily, when I hard-rebooted by holding the button in, the mouse cursor came back. This time. Now I am afraid to turn my computer off. Been there done that before. Anyone have suggestions?
Thanks in advance. -
My iMac was off during a recent thunderstorm. When I power up the computer all is fine. However the wireless keyboard and track pad are not recognized by the computer. Their power lights blink twice, go off, then blink again. Any suggestions?
Turned out that I had to disconnct the keyboard from the new iMac in order to show in the old iMac.
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Bluetooth refuses to find the magic trackpad, but will see the magic mouse.
I imagine this has been addressed before, but I'm at a loss.
thanksHi I have discovered that when you take the back off the magic mouse that a little metal strip is what keeps it turned on when the back is on. It presses on a plastic slightly recessed button. I think this is the connection that is compromised over time. By slighty bending the metal strip the contact is again more reliable. Took me ages to consider this might be the problem. Not sure if same principle will work with the magic track pad. Hope this is helpful.
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Mac does not recognize wireless keyboard and track pad.
After waking my Mac from sleep it does not recognize the wireless keyboard and track pad. OS 10.7.5.
Does your iMac recognize any other BT devices? For example a trackpad, or a wireless mouse?
Also, check Applications -> Utilities -> Console and look for bluetooth messages. -
MBP keyboard and track pad not working
Today the keyboard and track pad on our mac book pro laptop just stopped working. The mouse connected to it by usb continued to work but we can't type or anything. We tried the ^F6 keyboard shortcut but it did nothing since of course the keyboard isnt working. And it is also not the number lock key. The computer was working fine all day up until now. It is just under a year old. Any ideas?
I'm having the same problem. It appeared yesterday and then magically "repaired" itself. My MBP was fine today. Tonight the problem is back. No response from the keyboard and track pad. Track pad works fine using a USB mouse. My problem appears at start up. The cursor is in the usual upper left hand corner. It can't be moved. Restart, sleep then restart do not solve the problem.
Suggestions? -
I have an Imac in my bedroom and apple tv hooked to my big screen in my living room. When I select mirror Imac on the Imac to view on the big screen in living room, can I get a wireless keyboard and track pad to control Imac from living room?
I do something like that, and can confirm 20 feet won't be a problem. More than 30 or so might be.
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Hello - can anybody help me - my Imac will not start - When I try to start it I just get to see the apple and the wheel that goes around and around HELP !!
Restart in Safe Mode, this will clear some caches. How you do this is when you hear the startup tone hold down the Shift Key until you see the progress bar appear. Let it fully boot, then open System Preferences - Startup Disk and ensure your internal HD is selected and then click Restart to test. If you still don't have luck you should run Apple Hardware Test in Extended Mode, you may need to run the test 2-3 times to report any errors. To run AHT you will need teh ORIGINAL Install Discs that shipped with the computer. Instructions for AHT are in:
http://support.apple.com/kb/HT1509
Have you been backiing up? -
I have an iMac running Mavericks 10.9.4 I also have about 30 Kodack photo CDs that I wish to convert from PCD to Jpeg but Mavericks will not see the files, they are grey. Is there any way to convert them or must I do it on another machine?
KaibiliPhoto used to support the PCD format up to a few years ago. It's extremely frustrating that Apple decided to no longer support this format and now I'm directed to pay nearly $40 for an app that will (GraphicConverter 9). Did Lemke Software make a deal with Apple so we'd have to pay a premium for a very overpriced converter? And, how are decisions like this supposed to encourage the use of iPhoto?
Apple users already pay a premium to use a Mac. Obstacles like these eventually destroy loyalty to the Apple brand. Just ask Microsoft how their back room deals that exploited their customer base worked out for them. -
My keyboard and track pad are not responding
My keyboard and track pad are not responding
Hello apecchia,
Thanks for using Apple Support Communities.
In attempt to resolve this issue, please try and reset your SMC by following the article below.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Take care,
Alex H. -
Mouse, Keyboard and Track pad Freezes
After upgrade to Lion everytime my iMac goes to 'Sleep', the mouse, keyboard and track pad freezes and cannot wake the computer up. After waking the computer with the power button on the back, these devices still will not response or work. I know there is a option in the Bluetooth system pref. to check 'Allow Bluetooth devices to wake this computer". Make no difference to me when this is checked. Anybody have the same problem as me?
I'm facing a very similar problem .
My MBP keyboard freezes eventually during the day - sometimes for a minute, sometimes for much more than that. Mouse continues to work just fine.
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