IMac will not shutdown or restart

This issue has been more noticeable since the installation of 10.5.3 but I do not know whether it is related or not.
When I issue a Logout or a Shutdown command from the Apple menu, the system will close all my applications, hide the grey menu bar across the top of the screen, and then stop. The Dock remains visible and accessible at all times.
From this point I am able to open an application to restore the grey menu bar, and repeat the process. This is commonly followed by an error message "Logout has timed out because application XXX is still running"
This behaviour also persists when I manually close the applications I have open, and then issue a Logout or Shut Down command.
Pressing the power button on the rear simply sends the machine to sleep in it's current form (no apps running; no grey menu bar; just the Dock showing). Pressing the power button again wakes it up into the state described. Pressing and holding the power button for 15 seconds to get the machine to beep at me appears to be the only way to reset and restart the machine at present.
Any pointers/advice/trouble shooting you can offer would be great.
Cheers,
David

Two things:
1. Forcing the machine to shutdown by holding the power button is like disconnecting an external drive without ejecting it first-- it causes directory damage. Of coarse if it's locked up this may be your last resort but now you have to check the volume for damage. Start by opening up Applications/Utilities/Disk Utility select your hard drive on the left then under the First Aid tab click Verify Disk. If the Verification fails then you will need to boot up to your install Disk in order to run Repair Disk. Or you can purchase a third party utility like Disk Warrior which will do a better job than Disk Utility anyway. Also while you have Disk Utility open go ahead and Repair the Disk Permissions on your drive as well. This is important to do periodically especially after installing Apple updates.
2. Try unplugging any and all external devices like hard drives, printers, scanners, ipods, and flash drives. Often times an external device may be drawing power through the data cable causing the computer not to respond. If this fixes the problem plug in only one device at a time to try and figure out which one is causing the issue. Also try un-mounting any network devices such as an iDisk. If you have an iDisk try disabling the auto connect feature.
George

Similar Messages

  • My mac will not shutdown or restart. Any help?

    My mac will not shutdown or restart, it goes to a grey screen and just hangs there, I have left it overnight and when I have a look in the morning it is still hanging on the grey screen. Any help?

    Zap the PRAM and reset the CMS
    A small amount of your computer’s memory, called “parameter random-access memory” or PRAM, stores certain settings in a location that OS X can access quickly. The particular settings that are stored depend on your type of Mac and the types of devices connected to it. The settings include your designated startup disk, display resolution, speaker volume, and other information.
    Shut down the computer.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until the computer restarts, and you hear the startup sound for the second time.
    Release the keys.
    Resetting PRAM may change some system settings and preferences. Use System Preferences to restore your settings.
    How to Reset Your Mac's SMC
    The method for resetting your Mac's SMC depends on the type of Mac you have. All SMC reset instructions require shutting down your Mac first. If your Mac fails to shut down, try pressing and holding the power button until the Mac shuts down, which usually takes 10 seconds or so.
    Mac portables with user-removable batteries (MacBook and most MacBook Pros):
    Shut down your Mac.
    Disconnect your Mac portable from its MagSafe connector.
    Remove the battery.
    Press and hold the power button for at least 5 seconds.
    Release the power button.
    Re-install the battery.
    Reconnect the MagSafe connector.
    Turn your Mac on.
    Mac portables with non-user-removable batteries (MacBook Air and some late 2009 MacBook Pro models):
    Shut down your Mac.
    Connect the MagSafe power adapter to your Mac and to a power outlet.
    On the built-in keyboard (this will not work from an external keyboard), simultaneously press and hold the left shift, control, and option keys while you press the power button. Release all keys at the same time.
    Press the power button to start your Mac.
    Mac desktops (Mac Pro, iMac, Mac mini):
    Shut down your Mac.
    Unplug your Mac's power cord.
    Press and hold the Mac's power button for 15 seconds.
    Release the power button.
    Reconnect your Mac's power cord.
    Wait five seconds.
    Start your Mac by pressing the power button.
    Alternative SMC reset for Mac Pro:If you have a Mac Pro that isn't responding to the normal SMC reset as described above, you can force a manual SMC reset by using the SMC reset button located on the Mac Pro's motherboard.
    Shut down your Mac.
    Unplug the Mac's power cord.
    Open the Mac Pro's side access panel.
    Just below the Drive 4 sled and adjacent to the top PCI-e slot is a small button labeled SMC. Press and hold this button for 10 seconds.
    Close the Mac Pro's side door.
    Reconnect your Mac's power cord.
    Wait five seconds.
    Start your Mac by pressing the power button.

  • 10.4.9 Will Not Shutdown or Restart.

    Ok, I went through many many discussions but decided to start a new topic because nothing seems to be helping. I have a dual 1.8 G5 w/ 4 GB of memory. I ran Carbon Copy Cloner to do a bootable backup. repaired permissions, ran disk warrior, booted up from my 10.4 install disk and ran an update. After it booted up, I repaired permissions, downloaded the 10.4.9 combo update and ran it. At this time, it wouldn't reboot. Everything on the screen goes blank as if it quit everything. However, some processes seems to be preventing it from shutting down or rebooting.
    I booted up in safe mode (holding the shift), single user mode (apple-s) and ran the fsck -f command. Still hangs.
    I did open up console and ran a SUDO kill process command (can't remember which one it was but when I get home I will post everyone the command) then did a shutdown and low and behold it worked. However, if I don't run this sudo command before I reboot or shutdown it will not restart or shutdown.
    Anyone have any suggestions? I'm thinking of doing an archive and reinstall or better yet, format and reinstall. I just don't really want to reload all my applications (Cubase SX 2 w/ all the VST's sounds like a PITA).
    Anyone have any suggestions?
    Thanks.
    Bill

    Well last night I clean out various caches w/ MainMenu, zapped the PRAM (Apple-Opt-P-R), unplugged the power and none of them seemed to solve my issue. I ended up pulling the three items out of the StartupItems folder, sudo shutdown -h now in terminal, then shut down... I didn't just do everything all at the same time. I'm pretty sure that the three StartupItems were causing the problem because we are now starting up fine. Unfortunately I will probably need to reinstall CubaseSX 2 Dongle software because I think that was one of the items I removed from the startup items. Also I kind of was sloppy the other night and deleted the startup items under my user. So, I'm not done but everything seems to be working great right now.

  • My MacBook will not shutdown or restart

    When attempting to shutdown or restart all apps. close, I get the message that says system will close/shutdown in a certain amount of seconds, but the process is not completed. I've tried holding down the power button as well. This does not work. Any suggestions?

    hmmm...try repairing permissions using disk utility.
    http://docs.info.apple.com/article.html?artnum=25751
    hope it works.

  • White screen and freeze when trying to restart after downloading Mountain Lion 8.2 upgrade. Mac will not shutdown or restart without freezing on whitescreen.

    Downloaded Mountain Lion update 10.8.2 last night. All went well until the message after the download – restart your mac to install this update. The screen went white and the machine didn’t restart. After waiting for quite a while, I shutdown using the main power button. Restarted iMac later and it opened in 10.8.1 and the iTunes icon informed me that I had an upgrade to 10.8.2 that required me to restart the machine to install the upgrade. I did this and again, the screen went white and froze when trying to restart. Rebooted thinking I might be OK to run in 10.8.1 and ignoring the update but when I tried this the Mac worked fine but when I came to shut down I got the white screen freeze thing again. Does anyone have any easy-to-follow solutions for this or will I have to shut down using the main power button every day?
    Many thanks for any suggestions.

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk, then Repair Permissions.
    If that doesn't help Reinstall the OS.

  • Kt4av - will not shutdown - instead restarts!

    Hi all, I'm experiencing a strange thing with my kt4av - when in xp, I click shut down, the comp closes exits windows, but restarts instead of shutting off. What could be the cause for this? All my hardware is working fine, I just decided to buy a new m/board and since then, this has occured.

    Quote
    Originally posted by nha
    That's great guys solved all! Now the machine shuts down properly, after disabling all wake on settings, and yeah, read the manual more carefully and found the fsb setting. Thanks guys. All clear now. However....there is one more thing on my mind, I'm thinking of updating to the latest bios version, however when I boot using a bootdisk (98) to get to msdos prompt, the machine wont let me see the c: - it's invalid for some reason why could this be?
    You must be running NTFS, DOS cannot read an NTFS partition in most cases. If using NTFS follow the instructions found > here for flashing.

  • My imac will not load after I enter my password. The only thing I get is the arrow from my mouse on top of a blank white screen.  Can anyone tell me what this is?  I've restarted and turned off several times.  I left it on in this state for 8 hours and

    My imac will not load after I enter my password. The only thing I get is the arrow from my mouse on top of a blank white screen.  Can anyone tell me what this is?  I've restarted and turned off several times.  I left it on in this state for 8 hours hoping it would reload and work.  No luck.

    Hello KCC4ME,
    You may try booting your Mac in Safe Boot, as it can resolve many issues that may prevent a successful login.
    OS X: What is Safe Boot, Safe Mode?
    http://support.apple.com/kb/HT1564
    If a Safe Boot allows you to successfully log in, you may have issues with one or more login itmes (while the following article is labelled as a Mavericks article, it is viable for earlier versions of the Mac OS, as well).
    OS X Mavericks: If you think you have incompatible login items
    http://support.apple.com/kb/PH14201
    Cheers,
    Allen

  • My iMac will not update to 10.6.8 Even after restarting, it will not update.

    My iMac will not update to 10.6.8 even after clicking the restart button to update items. How can I update my iMac??

    Welcome to Apple Support Communities
    Sometimes the Software Update version doesn't work properly. If you can't install Mac OS X 10.6.8 from Software Update, install it through the Combo installer > http://support.apple.com/kb/dl1399
    The Combo installer allows you to update multiple Macs with a single download. Also, it's safer because it gives less problems than a Software Update version

  • HT2173 my iMac will not get past the start screen, after i restarted it after it not being able to upload my photos from my iPhone 4S to iPhoto  app on my iMac bc a visa vas about 3:15 min

    my iMac will not get past the start screen, after i restarted it after it not being able to upload my photos from my iPhone 4S to iPhoto  app on my iMac bc a visa vas about 3:15 min.  What should I do to get my imac past this?

    According to your posted Profile here you are running a PPC based iMac.  This Forum is only for "Intel iMac's", and so to get the expert and correct help you need you should repost your question in the "PPC iMac Forum".
    Hope this helps

  • My iMac 10.5.8 will not boot or restart, until I power off and on

    My iMac will not start up when shut down, or awake from sleep.
    To get it to start i must turn off the power, and turn it back on, then it starts up and runs fine.
    If i Restart it, it switches off, and will not power back on. The machine still works great but is begining to be a pain in the back-side cycling the power every morning.
    I have done an SMC Reset, and that did not change it.
    I have also added a new user, and when i logged in as the new user, it did restart a couple of times (cannot remember the exact amount) and then when i switched back to my normal account it restarted fine... i assumed it was fixed... but after that it's gone back to it's old painful self..
    Any help would be appreciated, thanks
    BG.

    I just installed snow leopard yesterday through a disk I brought from apple., I had to keep the mouse moving during installation because every time it started sleeping I would need to cycle power which then restarted install!
    I don't think the install fixed it because updating to 10.6.8 required a restart, and it wouldn't restart again. Painful.
    The machine runs fine while it's running, never crashes, performance is fine. It is my work one so I won't be on it again till monday. I will try the repair advice then. I just accidentally selected that it solve my problem (on my iPhone trying to scroll up!!) please ignore that

  • My brand new iMac will not power up after an update restart, any suggestions?

    Any suggestions on why my IMac will not power up after it done a restart?

    Try an SMC reset and PRAM reset: https://discussions.apple.com/docs/DOC-3603
    If that doesn't help:
    See if it will start in Safe Boot: restart holding down the Shift key until you see a grey progress bar, type your admin password when prompted, let it continue to (hopefully) boot. Restart as normal from the Apple menu.
    If that didn't help, try booting into the Recovery HD: restart holding down Command+r and choose Disk Utility from the four choices when they appear on screen. Once DU has launched select your Macintosh HD on the left and click on 'repair disk'. If anything gets changed click on repair disk again until you get a clear pass, restart as normal from the Apple menu.
    If you still have problems, give AppleCare a call.

  • Intel iMac will not boot past gray screen

    Intel iMac will not boot past gray screen
    my system:
    new (month old) 24" intel imac, 2.8 ghz, 4 gb ram.
    running: leopard (upgraded from tiger, which was pre-installed at purchase), installed 10.5.1 update right before this huge problem occurred.
    install discs on-hand: two-disc tiget set, single leopard upgrade disc.
    what led to this:
    i wanted to install windows using bootcamp on a 50 gb partition.
    at this point i was running leopard 10.5
    i followed all bootcamp instructions, printing out the guide, as well. once i got into the windows setup, i was prompted to choose a partition to install windows. unlike the bootcamp guide, which showed three partitions, one clearly labeled "bootcamp", i saw only one partition. not wanting to risk writing over my mac partition, i quit the setup and rebooted the mac os. after some googling around, i looked for firmware updates (didn't need any), and then software updates. i decided to try updating to 10.5.1.
    i then ran through boot camp again, deleting my previous windows partition, creating a new one, and moving forward as before. once again, i was only shown one partition to choose from in the windows setup. i exited the setup again to reboot through the mac os, but this time, i was only given a blank gray screen.
    here's what i have tried so far:
    booting from a CD, holding down the C or D keys: no response (in fact, i have to restart the computer holding down the mouse button to be able to eject the CD)
    booting with option key held down: gray screen
    booting with option key held down with external bootable firewire drive attached: the firewire drive appears as a boot icon, and i can click on it within a five second window, but then the screen freezes after that time period, and nothing changes
    booting into target mode while attached to another mac: gray screen (no firewire icon, and drive never shows up on other mac)
    resetting NVRAM: i'm able to hear the boot chimes, but no difference in performance. gray screen every time
    Safe boot: nothing but a gray screen
    Verbose mode: gray screen
    Single user mode: gray screen
    Single user mode with firewire drive attached: occasionally (not every time), i am able to get the white on black terminal to show up. from here, i'm able to run fsck, but it appears to only be checking the firewire drive. i have tried several times to boot from here, and once it took me to a blue screen with movable arrow cursor, but it never went beyond this.
    is there anything else left to try before taking it to apple?
    any help would be greatly appreciated.
    thanks,
    Casey Burns
    Casey Burns Illustration and Design
    http://CaseyBurns.com

    I'd call Apple support at this point. You'll need
    to put this issue on the record.
    Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
    The wait may be long for an agent to come on the line
    so expect that and have some other stuff to do in the meantime.
    If you have the applecare protection plan, I'd ask about "onsite"
    service.
    I like your work ! Good luck !
    Slim
    Message was edited by: slimpikkunz

  • After downloading I was entering my password for iCloud and clicked on forgot....now it's stuck and will not shutdown. When I try to shut down it says Set up Assistant cancelled shutdown. This has been going on for 5 hrs plus...any ideas?

    MAcbook is stuck and will not shutdown following download of X Mavericks software. Setup assistant is stuck and will not allow the MacBook Air to shutdown. It's been doing this for over 5 hours......any ideas?

    Hi there—
    This reply doesn't seem to take into account the query.
    Please help?
    The computer is completely unresponsive and won't shut down or turn off. It is stuck in Set Up Assistant after trying to sign in to AppleID.
    Attempting to shut down or restart produces the following dialogue:
    "The application Set Up Assistant has cancelled shut down.
    To try shutting down again, quit Setup Assistant and click Try Again."
    HOWEVER it is impossible to quick Set Up Assistant— the icon is completely unresponsive even to force quit, right click or anything.
    I've managed to get into being able to see Dashboard and at the top Desktop and the dock below. But I can't click on anything from there. So it seems it is not the whole computer. Just set-up assistant.
    Please help??
    Thank you

  • My mac mini will not shutdown with either Mavericks or Yosemite (following a clean install)

    First noted while running Mavericks, my Mac-Mini will not shutdown.  It just hangs on a black screen with the little icon.  I created a clean user account and the problem went away.  Rather than do a fresh install of Mavericks, I waited until Yosemite came out.  I reformatted the drive and did a fresh Yosemite install.  I then restored my apps and data only to find the problem is still present.  I've also tried stopping many of the applications I would normally expect might cause the problem with no luck.  And I tried the one Yosemite suggestion regarding deleting the Library/Caches folder content with no luck.
    My naive question:  following the fresh install of Mavericks, should I have done a re-install of my (very many) applications instead of a restore from an image?
    I've tried looking at the system logs after I've forced a shutdown with the power button but there's nothing I could find that shows any problems.
    Any other suggestions of things to try would be appreciated.

    Hi,
    Thanks.
    It is running 10.5.8.
    I am trying to boot up an external drive with 10.5.8 on it. It works on my Macbook Pro which is running 10.5.8, runs on my IMAC running SL. But doesnt work on the mac mini?
    It had been running SL, however there are a number of programs I have like Windows Live Sync which are not yet compatable with SL so i downgraded to 10.5.6 which came with the Mac Mini then loaded all updates.
    It seems to just go into an auto reboot as soon as i click on it.
    i thought it might be the firmware? Is it possible to downgrade them and then re-install?
    I have reset the PRAM.
    Any help would be appreciated.
    Thanks

  • Surface Pro Windows 8.1 Will Not Shutdown

    Hello All:
    I'm having a problem with a Surface Pro that will not shutdown. It says it's shutting down, but it doesn't. I touch the screen after long periods of time after issuing a shutdown & it's waiting to log back in. Restart works as advertised.
    Anyone got some tips to troubleshoot this? Thanks for any feedback.

    I found it - "Turn on fast startup (recommended)" was turned on. This is a terrible (and not recommended by IT admins) setting to have turned on by default. Does MS even need to mess w/the shutdown buttons/process? First the Office Ribbon, then
    the Start button, now this! 
    People are creatures of habit - keep things the same or @ least allow them to change it back to how they're used to! 
    Sorry for the rant, but YEESH already!

Maybe you are looking for

  • Adding payPal shopping cart to a Flash website?

    Hi there, I'm a newbie, creating my first flash website and my first shopping cart, so  be easy on me. I've done  a lot of research, however was unable to find any tutorials on how to  set up a  Paypal shopping cart or any other secured shopping cart

  • Scan other side is gone! in Acrobat pro 9.0

    After replacing a Canon MX-860 with Brother MFC-5860CN the "scan other side" feature has disappeared ! I start by going to "Create" --> PDF from Scanner --> Custom Scan --> I choose "Both sides" under Sides and "Prompt for scanning more pages".The pr

  • JSP to Servlet to JSP

    Hi, Is it possible to have a JSP that does an include() of a servlet which in turn includes another JSP? I'm trying to get this to work and cannot... :-( Thanks

  • Quick SQL*Plus OS X questions

    I'm going to try to post quick OS X questions here that don't deserve their own threads. For starters: When I'm in the terminal I can hit the up arrow to scroll through previous commands. After I log into sqlplus and hit the up arrow I just get ^[[A.

  • Connecting Itouch to Itunes

    I am getting an error message when I try to load my new ITouch to my existing ITunes account - it says it is unable to sync because it can't located the "disc" Any ideas how to fix this? I've downloaded ITunes 7.6 and restarted the computer. Also, if