IMac won't accept commercial dvd, but do accept commercial cd

Hi all,
I have an iMac Core 2 Duo, 2 GHz, 3 gigs RAM, 500 gigs hard drive, 10.6.8. I can ripe commercial audio cds with no problem, but it won't take any commercial dvd. When I insert the dvd, drive's iMac makes some sounds, then spits it. I've tried with an external superdrive (Lacie) to no avail. In my MacBook the same dvd plays flawlessly.
Thanks for the input.

Is this a new machine or an older machine. If it's new then contact AppleCare ASAP the number is in your owners manual. However what I think the issue is Region of DVD and what the region is set for on the system. If you're not familiar with DVD's there are different regions for different parts of the world, the US is Region 1, I'm not sure what Mexico would be to be honest. With most computers they can only play one region, the region can be toggled but only one at a time if I recall correctly. So that is what I suspect the issue is. Check the packaging of your DVD's and it will let you know the region. On the Mac to be honest I'm not sure how to check the region.

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Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

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headkase wrote:
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IMac won't accept commercial dvd, but do accept commercial cd

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