Imac won't reinstall osx. It says my apple id hasn't purchased lion

Hi, i recently decided to give my dad my imac (2011). So before i handed it over i cleared everything from the mac so it would be back to factory settings. All hat went fine. I then went to reinstall my operating system. Everything goes well until it asks me to enter an apple id. I enter mine and a message come up saying "this apple id has not purchased lion" as far as i am aware lion came with the mac when i bought it.
Thanks.

The way i see it the only problem seems to be that i haven't purchased lion with my account. Is this the case?
Yes. Any 2011 iMac that did not have Lion already installed shipped with its predecessor Snow Leopard, and included system and applications restore discs.
If your Mac did not ship with Lion already installed, there is no need to purchase it since you can upgrade directly from Snow Leopard to Mavericks. Upgrading to Lion or Mountain Lion are options as well, but they are not free.
Boot from its original grey System Install DVD. Install that OS, install all applicable Software Updates from Apple, then upgrade to Mavericks by downloading it from the App Store. Follow these instructions: Mac OS X v10.6 Snow Leopard: How to Erase and Install

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I am trying to restore my OSX but says This apple id has not purchased Lion

Well the computer came with it. I brought it back to Bestbuy but they said there is nothing they can do. Since i have no other MAc i can not sign in to my app store and purchace it ... What do i do????

Why do you need another copy, is there a problem with your Mac, if so reboot to recovery and reinstall Lion.

When I try to download Mavericks from OS X Uilities, it says "this apple ID has not purchased Lion", will it work it I buy Lion code from Apple ? Thanks

I have erased my drive and when I try to download Mavericks from OS X Uilities, it says "this apple ID has not purchased Lion", will it work it I buy Lion code from Apple ? Thanks

By OS X Utilities, do you mean Recovery? http://support.apple.com/kb/ht4718
Can you explain exactly what you did to erase the drive?
And, which Recovery were you in, regular or Internet? (internet recovery starts up showing a spinning globe).

My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

Hi Paula2808,
I’m sorry you are having trouble starting up your iMac, that must be quite frustrating. There are some troubleshooting steps I would suggest in order to get you up and running again.
First I suggest using the steps in this article for the Apple logo appearing -
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
If things still are not working correctly, you may want to continue with the steps in this article -
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks for using Apple Support Communities.
Best,
Brett L

I have up graded to a 4s and can't get passed the set up when connecting to IT tunes to activate- it keeps saying this 'Apple device hasn't been started '- help please

I have just upgraded to a 4S and having trouble on set up. I get to the point that asks for connection to IT tunes and a message appears on my computer saying 'this apple devise hasn't been started' . I have checked that my SIM has been swapped with O2. Help please.

It sounds like you might be on a Windows computer and the Apple Mobile Device Service isn't running. Check this support document with help for that error. http://support.apple.com/kb/ts1567

IMac won't launch, disk utility says I cannot repair my Macintosh HD, back up files, reformat the disk and restore backed up files. How do I do all that? Help!

iMac won't start up, disk utility tried to repair disk it shows "keys out of order" error message in red and advises me to back up files, reformat disk and restore backed up files. I have no idea how to back up and restore etc... Help! Please!

Get an external drive of sufficient capacity to hold everything on your internal drive.
Partition and format the external drive.
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Clone your internal drive to the external drive.
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Boot from the external drive.
Boot Using OPTION key:
1. Restart the computer.
2. Immediately after the chime press and hold down the
      "OPTION" key.
3. Release the key when the boot manager appears.
4. Select the external disk icon from which you want to boot.
5. Click on the arrow button below the icon.
Reformat the internal drive and install OS X.
Install or Reinstall Mavericks, Lion/Mountain Lion from Scratch
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
      the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
Open Startup Disk preferences and set the internal drive as the startup volume, then click on the Restart button.
Restore your data from your external drive backup.

Early 2008 iMac will not reinstall OSX or restore from backup

My system started rebooting on startup a few weeks ago. It would eventually get so I could use it. I backed all my important files except for some audiobooks from the library I had saved to iTunes and some archived emails on my HD. Now, I can't get the system to reinstall OSX Mavericks or restore from Backup. They start but then reboot. Disk utility is now showing the HD as verified. I installed the 6GB memory pack from OWC about 3 weeks before everything started to go downhill. I had no prior problems with the memory upgrade. I even removed the 4 GB module. Still no improvement. Does anyone have any Idea how I can retrieve my audiobooks and email files and save them on my PC laptop? Thanks!

When I try to boot up in Safe Mode, sometimes I get 3 beeps which repeat over and over. I tried to repair disk, it said to erase the disk, format and restore from backup. The backup stops after about 3 percent of the restore is accomplished. I am super frustrated!!!

IMac fail to reinstall OSX

I tried to do partition, reinstall OSX. After it download OSX Mountain Lion and reboot, it stuck on the gray apple logo. Is there any step to do a proper reinstallation? right now my mac is without any OS.

Not sure what to suggest from here, but will the Mac boot into the Recovery HD where you can then use Disk Utility to check whether the drive needs any repairs. Restart holding down Command + r - more info here:
http://support.apple.com/kb/HT4718

Early 2008 iMac won't start up. Goes to apple logo and freezes

Early 2008 iMac won't start up. Goes to the apple logo but it has a couple of yellowish stripes on it. Then the whole screen gets the stripes and it freezes. Does the same thing using another start up drive or a recovery drive. Running Maverics. Help!

I work at an Authorized Apple Reseller and we are having the same problem with one of our showfloor models.
Model: iMac 21.5" (Brand New Core i3, etc)
Problem Description: When you press the power button, you hear the Apple chime and the screen turns on. Instead of booting normally, the screen shows the Apple logo, a spinning 'loading' circle (I call it a ferris wheel), and a loading bar below that. Typically the loading bar is for an EFI Firmware update, but I don't remember updating the iMac recently. Anyways, the loading bar moves once, starts over, and then the iMac shuts down.
Possibly Related Issue: Several days leading up to this issue, the computer was very noisy. It sounded like the hard drive was working overtime on indexing or something, but it ran fine and spotlight wasn't even indexing at all. I walked by it yesterday and noticed it wasn't on. I pushed the power button, and the problem it has now started.
I will keep searching the forum for a solution, but I have a feeling this is a hardware issue that will need to be serviced by Apple.
Sidenote: If anyone has any experience contacting apple as an Apple Reseller about repairing a computer before the warranty starts, any advice would be greatly appreciated

IMac won't boot OsX Partition after Bootcamp install/uninstall.

Hello,
I have bought 2 late 2012 21.5 iMacs last year and have used both the same way. Here is what happened with one of them recently.
Fisrt af all I've installed bootcamp 1 year ago in both iMacs without issues and was ok so far, and was using exclusively Windows 7 partition. The trouble iMac started with some startup issues during boot/reboot (screen was frozen with green/grey horizontal lines), but worked fine after following manual start up.
Lately I've been trying to boot from OsX partition and it freezes in the apple logo every time.
I have already done the SMC / PRAM procedures, without success.
I have tried to download and do a fresh OsX install (Mountain Lion, Mavericks and Yosemite). Can't boot from Mavericks / Yosemite flash drive install (both freeze at apple logo - horizontal lines), and only had partial success with one Mountain Lion 10.8.5 flash drive install that booted all right and the first part of the installation process was ok, but after the initial reboot, it happened to freeze the same way before.
The iMac failed to boot in safe mode (stops booting at 25% and then freezes on apple logo), and show no issues with AHT tests.
I can boot in single user mode, but it reboots after a few seconds. I noticed some errors messages during this boot.
It fails to boot in verbose mode, showing a few lines of errors (images attached), and then freezes in a green horizontal line screen.
I can still boot from Bootcamp flash drive and Ubuntu Flash drive, and install both OS. The only issue is with OsX itself. I have used Gparted in Ubuntu to Format the hole partition to HFS+, and can't find any errors in hard drive tests.
I thought about buying a thunderbolt cable and try to do a Clone of my other iMac, but don't know if it will work.
Any other tests/suggestions about this issue?
Regards,

Fixed the problem with this setup
Of course this means i just lost 4GB.
Let me tell the full story.
In the beginning, long ago, once upon a time. My iMac had 2x2GB ram sticks which were in the two DIMM1 Banks. I then told myself "I WANT MORE RAM BECAUSE LOLZ". So i bought 2x4GB ram sticks. The two empty slots were Bank 0/DIMM0 and Bank 1/DIMM 0. and I added them in there. having done that, I booted OS X up, worked great, had 12GB, everything was shiny and beautiful. Soon after I wanted to try it out on windows. I restarted my computer and BAM the blinking cursor just sits there, being stubborn and all. I then told myself "holy balls, this new ram i got is bonkers" (them words, I blame the language filter). Then after giving it a little thought, i just asked myself if it was because I had ram from two different manufacturers. I removed my old ram, which has nice Samsung stickers on them, and booted it up on windows. Still had the same problem, I then decided that maybe this is all really mentally challenged so to win I had to think like a retard. I took my new ram and inserted it in the same slots where my old ram sticks were (DIMM1 Banks), booted windows up and IT WORKED.
I still hold all of my WHYs on this subject but I will keep messing around to see if I find a better solution than just leaving both DIMM0 banks empty

My imac won't reinstall

I have erased the harddrive and it now won't let me re install the operating system. I erased as the beachball appeared after every click and wouldn't load anything. Any idea what I can do. Apple support are being useless as my support expired last month. I would pay for the extra support but they don't do it in Bulgaria as I phoned and asked before I came here so it would be money wasted.
Thanks for any help

Which OS X is installed on your iMac ?
Troubleshooting advice can depend on that information.

Won't reinstall osx

I have a MacBook black 2.17 ghz with a gig of ram, tryed turn it on and all i got was a blank grey screen, replaced hd and it says "no bootable device found- Insert boot disk and press any key" I inserted 10.6 DVD and press a key and get no response from the machine, drive spools up but screen doesn't change. Help please

You need to hit the "C" Key while turning on your machine until it registers the CD, if you look in your manual it runs you through the steps, once it loads you just need to follow your manual for formatting and reinstallation to the drive

Macbook won't reinstall OSX

I have a macbook that was purchased 6 months ago and I wanted to format and reinstall Snow Leopard with the original setup disks. I inserted the disk in while the computer was booted and it told me to restart. When I restart, the apple chime sounds but the screen stays white. No apple or wait icon. I hear the CD drive running but nothing else. Help!

Try this Resetting your Mac's PRAM and NVRAM and Intel-based Macs: Resetting the System Management Controller (SMC).
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Mort

IPhone won't activate after restore - says wrong apple ID/password

Hi everyone,
I recently attempted to upgrade to the latest iOS on my iPhone 4. However there was an error, so my phone had to be restored. I did this, and was then prompted to activate my iPhone.
However it is claiming that I am using the wrong apple ID/password when I am not. I am able to log into My Apple ID online and have done so, and have changed PWs and fiddled around with it but it won't let me sign in!
Can anyone help?

Hey dalbruel!
Here is an article that can help you troubleshoot this issue with iMessage:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

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Are you using...
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http://support.apple.com/kb/HT1352
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Imac won't reinstall osx. It says my apple id hasn't purchased lion

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