Image Capture and Preview have trouble finding scanner. Photoshop no problem.

Image Capture and Preview have trouble finding the scanner wirelessly unless it is on when the Mac starts up. Photoshop finds the scanner no problem. Any suggestions for Image Capture or Preview?
The scanner is Canon MP620. Mac is MBP, running 10.8.2
I have done all the uninstall, reinstall, update drivers, etc. Please don't bother suggesting that stuff.
Thanks.

As for the scanner - so is this new one wireless? When I hooked up my Epson All-in-One, I had to install it via USB first before I could install the wireless (per their instructions).  With Snow Leopard, I simply installed the driver and it covered and recognized both the print and scan function - not so in Lion; I had to go through hoops with the scanner part and it finally showed up as a separate unit. I thought that is silly, but - as long as it works.....  I'm trying to think of possibilities since I'm about out of ideas, so you might want to consider that (if it applies). The other troubleshooting suggestions usually include redoing the "add" function after a reboot.
As for Image Capture, I am out of ideas. FWIW, I never use it - in my workflow, there is no need for it. Not sure if this would have an impact, but make sure that you choose Image Capture in the CDs&DVDs Preference Pane (mine is set to ignore or ask purposely):
If that does not work, I'd suggest reinstalling the OS over the top of what you have.

Similar Messages

  • Image Capture and Preview "folder not writable" error importing to shared folder

    I'm running 10.8.5 on a Late 2012 model Mac Mini. I'm trying to create a folder under my home directory where my wife can import pictures using Image Capture or Preview while logged into her account. I've tried setting permissions on the folder by setting POSIX permissions and ACLs from the command line, and also by setting ACLs using Get Info in Finder, but it seems as though both Image Capture and Preview ignore the ACLs and instead rely solely on the POSIX permissions for everyone/other (even when a relevant group is set). Unless the POSIX permissions for everyone/other are "rwx" Image Capture and Preview both give an error that the import failed, and /var/log/system.log shows errors that the "folder is not writable". I'd like to be able to set this up without making the folder and the files in it writable by everyone. My understanding was that ACLs should take precedence over POSIX permissions, but even the POSIX permissions don't seem to be getting handled properly, because the group is ignored. Any help or explanation of what's happening would be appreciated.
    Here's an example with details:
    Suppose we have the users alice and bob. We want to set permissions on the directory /Users/bob/importdir such that Alice can import files from a camera there using Image Capture (or Preview, either would do), but don't want to relax the permissions more than necessary.
    We create a group named bob_and_alice
    We set the following permissions on /Users/bob:
    POSIX: rwxr-xr-x, owner=bob, group=staff (i.e. default POSIX permissions)
    ACLs:
    0: group:everyone deny delete
    1: group:bob_and_alice allow list,search,readattr,readextattr,readsecurity
    2: user:alice allow list,search,readattr,readextattr,readsecurity
    "Get Info" shows "Read & Write" for bob and "Read Only" for alice, bob_and_alice, staff, and everyone
    We set the following permissions on /Users/bob/importdir:
    POSIX: rwxrwxr-x owner=bob, group=bob_and_alice
    ACLS: (these are already probably more permissive than should be necessary)
    0: group:bob_and_alice allow list,add_file,search,delete,add_subdirectory,delete_child,readattr,writeattr,re adextattr,writeextattr,readsecurity,writesecurity,file_inherit,directory_inherit
    1: user:alice allow list,add_file,search,delete,add_subdirectory,delete_child,readattr,writeattr,re adextattr,writeextattr,readsecurity,writesecurity,file_inherit,directory_inherit
    "Get Info" shows "Custom" for both alice and bob_and_alice, "Read & Write" for bob, and "Read Only" for everyone
    Alice opens a Terminal and cd's to /Users/bob/importdir. Alice can create and delete files in this directory.
    Now Alice opens Image Capture and with our camera connected we try to import a photo to /Users/bob/importdir. Image Capture shows an error dialog with the text "Import error. An error occurred while importing. The item 'foo.jpg' was not imported." /var/log/system.log shows the message: "Jul 20 22:12:34 computer_name.local Image Capture[32804]: Document destination folder is not writable" If instead Alice uses Preview it shows an error dialog with the text "The selected folder is not writable" and /var/log/system.log shows two error messages:
    Jul 20 22:23:45 computer_name.local Preview[33280]: Document destination folder is not writable
    Jul 20 22:23:45 computer_name.local Preview[33280]: Encountered error during image import: Error Domain=com.apple.ImageCaptureCore Code=-9934 "The selected folder is not writable" UserInfo=0x7ffda4881f00 {NSLocalizedDescription=The selected folder is not writable}
    Now we change the POSIX permissions on /Users/bob/importdir to: rwxrwxrwx
    The import succeeds with both Image Capture and Preview
    Can anyone explain what's going on here? Is there another reasonable way to do this without, moving this shared directory to /Users/shared?

    Did you figure out how to fix this?

  • Image Capture and iPhoto have extra copies of my devices

    Every time I open up iPhoto or Image Capture, a previous copy of my iPhone appears as if it is a separate device that is already connected to the app. This happens even if I open the app and have not attached my actual iPhone. (I only attach my iPhone to the Mac, and nothing else.)
    In iPhoto, the device WILL "unmount", but appears again on every startup. There are 1734 images on this imaginary device, and my actual iPhone is under 800 images at the moment. My iPhoto will SOMETIMES let me import my photos (so I can save them to the laptop and clear up space on the iPhone).
    In Image Capture, the device will not "unmount" (or remove or whatever the proper term is). The images on that device will not delete, will not download, and will not import or "delete after import". I'm not sure what else to do other than delete the app and reinstall it, but this makes me mildly nervous sinec I'm not terribly savvy with Macs yet. (I was a PC "go-to" guy in every office I ever worked in for about a decade, so I'm not a total n00b.)
    And help, tips, or advice would be appreciated!
    ~Alan

    As has been noted in other posts about this problem, reformatting the card is not a solution.  I format the card after I download pics in Mavericks on a regular basis.  The problem lies with Yosemite's remake of Image Capture (and iPhoto), not with my old Canon camera.

  • Image Capture and Preview: bad PDF page size

    When scanning to a PDF document with Image Capture, the resulting PDF always has an enormous page size. For example, a 3"x3" image scanned at 300dpi will appear as a 12.5"x12.5" page in the PDF. Scanning at 72dpi will create the appropriate size page, but the file is (of course) unsuitable for printing due to the low resolution. It's as if Image Capture (or the PDF creation routine) assumes the image is 72dpi even if it was scanned higher than that.
    Similar behavior can be seen in the Preview app. Use the following steps to reproduce:
    1. Open a decent quality image from a digital camera.
    2. Choose Tools Menu -> Adjust Size...
    3. Be sure both "Scale proportionally" and "Resample image" are selected.
    4. Change the Resolution to 300 pixels/inch, change the Width to 3 inches and click OK.
    5. Choose File Menu -> Save As...
    6. Change the format to PDF, choose a location and file name to your liking, and click Save
    7. Open the new document in Preview and check the page size (Tools Menu -> Inspector)
    Inexplicably, the page size is now 12.5 inches wide. I understand what it's doing, but I don't know why. The math is simple. Take the 3x3 inch example above: 3in * 300ppi = 900px / 72ppi = 12.5in
    I feel it's very bad form for the software to assume you always work in "screen resolution" (72dpi). The PDFs the software makes is next to useless for archival purposes because of the incorrect size markings.
    Anyone know of an alternative application to scan to PDF docs? The scanner's TWAIN software is not an option because it's PPC and won't run under Rosetta. How about an application that creates PDF documents from image files (besides Acrobat)? Best would be a way to fix the behavior or Apple's software.
    Thanks in advance.

    I have the same problem long ago. Apple is not doing anything to fix this problem

  • Transfer photos from iPhone to mac without iPhoto / image capture and preview doesn't see device

    Hello. I'd like to transfer photos from my iPhone to my Mac. I read (http://support.apple.com/kb/ht4083) that iPhoto is the standard application for that; I'd like to do without. I read that image capture (http://apple.stackexchange.com/questions/8954/copy-photos-off-iphone-without-iph oto) or even Preview (http://osxdaily.com/2010/07/10/transfer-photos-from-iphone-to-computer/)  could help. Neither of them see my iPhone although cable connected and iTunes does. So my question is two: If Preview and Image Capture are ineed supposed to, why don't they? And is there any other way?
    Thanks

    I dont like iphoto so the easiest way to do it is using image capture, just plug in your iphone launch image capture from your applications folder and import all images or just selected images into any folder you want.
    Moreover,you can follow this page about how to transfer photo/pictures from iPhone to Mac, which give an easy guide to figure out this problem.
    Have a good luck!

  • Image Capture can't see Epson v700 scanner in Lion:

    Never Mind. Fixed It.  I re-installed the scanner software (dated July 2009) and everything is fine now.  I don't know how Drivers from before Lion, and the same version # as I was already using, could fix this... but it did.  Maybe someone in the same boat will find it useful.  The drivers are here :   http://www.epson.co.uk/Store/Scanners/Epson-Perfection-V700-Photo/Drivers-Suppor t?supportLandingPage=true
    Hello
    I've recently upgraded my OS X 10.6.8 to Lion... currently at 10.7.4.  I have an Epson v700 scanner, connected via USB, that works with the Epson Scan application and with VueScan.  But Image Capture can't see it.  I installed the ICA driver update from Epson.  I've done the OS X Software Update.  No help so far.
    I can't install the Epson v700 in the Print & Scan preferences pane as well because it just seem to "see" any scanners. I had earlier deleted the scanner because an Epson KB article had said to delete the scanner, then do the OS X Software Update, then to re-add the scanner.  But the scanner is not being seen by OS X directly so I can't add it back... though Epson Scan and VueScan seem to be able to scan.  Very odd.
    Any other suggestions?
    Yes, I've restarted the system... though I may try it again.
    Thanks...

    Canon Australia is hosting a scanner driver for 10.8 and MP Navigator v3.0.5 for your MP180. Install the scanner driver first and then MP Navigator.
    Note that Canon is not hosting an ICA driver for this model, which is used by Image Capture and Preview. So this would explain the lack of the scanner entry in the KB article that Clinton has mentioned (the vendors make the drivers - Apple just hosts them).

  • Image Capture and hp scanner with Mavericks OS

    image capture is not recognizing my hp scanner  (or vice versa); does fine with printing to it and scans to email using the hp software.  Mavericks OS 10.9.6

    Image Capture works with scanners that have driver software for Mac OS X. It also works with some TWAIN-compatible scanners.
    To find out if your scanner is compatible with Mac OS X, check with the scanner's manufacturer, or go to the peripheral compatibility webpage at www.apple.com/macosx/upgrade/devices.html.
    If Image Capture doesn't recognize your scanner, be sure to install the software that came with the scanner.
    If that doesn't work, chooses Devices > Browse Devices. Under TWAIN devices, select your scanner, and select "Use TWAIN Interface." Then Click Connect. To learn how to perform scans with the dialog that appears, see the documentation that came with your scanner.
    Check with the scanner's manufacturer to make sure you have the latest software.
    [Source - Apple Help Menu]
    Be sure to also go to Canon's site and download any updates to your printer / scanner in the 'Support' section.
    Hope this helps.
    -Steve

  • Image Capture and Samsung All-in-One SCX4825FN Preview Delay

    I am trying to scan using a Samsung SCX4825FN all-in-one printer, scanner and fax machine. It is installed using an ethernet cable via my internal network. Two Macs see and scan with it without a problem. The third used to, but since I tried installing Samsung's own scan software (just to see if there were any OCR capability in it, which there wasn't), each time I try to open up the flatbed scanning, it takes hours (literally) to do the preview scan, and in the meantime, the computer is almost unusable. The printer (scanner) appears to correctly do the preview scan, then do a more detailed scan (at very high resolution?), which takes it ages, and it uses this to build the preview scan.
    Other computers haven't changed, so I assume it is the since Mac that needs fixing. It also doesn't happen with the multi-sheet feeder scan on any of the computers, so it is only the flat-bed scan that causes the problem.
    I have tried fixing permissions, removing the Samsung software completely (I then couldn't see the scanner at all) then reinstalling the minimal amount, deleting permissions for Image Capture and for the Samsung Scanning software, changing preferences within the Samsung software, but all to no avail. It still takes a couple of hours to complete the initial preview scan on the one computer but not the others. Has anyone got any other ideas?
    I would like to delete the Samsung software off the problem Mac and then copy over the required drivers from another computer to let it scan without a problem using the standard Snow Leopard install, but I am not sure which files to copy over. I am worried that the (not very good) Samsung installation software is taking off more files than it is supposed to when I remove it, but I am not sure what it is supposed to leave on there, or perhaps it is leaving too much on there.
    The nice installation software from Samsung forces a restart each time you try and do anything, as well as insisting that no other software is running while it is trying to make changes, so I am already a little unhappy about what kind of changes it is trying to make since most Apple software is not that crazy...

    Interestingly here is what I received from Brother. (Note that scanning using the Control Center works fine.):
    Dear Brother Customer,
    Thank you for taking the time to write to us.
    Is your machine able to scan using the Brother ControlCenter software?
    If you are able to scan with the ControlCenter, the drivers are
    installed and working properly.
    Your issue is with Apple's Image Capture software and should be referred
    to them for support.
    When you open the Apple software, you will need to click DEVICES in the
    Menu Bar, then select the disclosure triangle next to TWAIN devices to
    reveal the Brother TWAIN device.
    Select the Brother TWAIN and click OK.
    You should now be able to scan with Apple's Image Capture application.
    For any additional assistance with the Apple application, we suggest you
    contact Apple for assistance.
    We hope this information will be useful to you. If we can be of further
    assistance, please let us know.
    Best Regards,
    MFC Macintosh Support
    Brother International, USA
    Email: [email protected]
    So, who owns the problem: Brother or Apple? If I go to the Apple Store I see Canon and HP scannners for sale but not Brother. Maybe that is part of the problem. Corporate relations between Brother and Apple.

  • I have a MacBook Pro2,2 with an Intel Core 2 Duo , 2.33 GHz processor speed and am running OS X 10.4.11 and am having trouble finding which operating system update my computer will support?

    have a MacBook Pro2,2 with an Intel Core 2 Duo , 2.33 GHz processor speed and am running OS X 10.4.11 and am having trouble finding which operating system update my computer will support. Any advice?

    Mac OS X 10.7.5, which requires getting a Mac OS X 10.6 DVD from the online Apple Store and a download code for 10.7 by phoning them.
    (73160)

  • Image Capture and/or Canon MF4350d -- How do I set up Auto Document Feeder?

    I can't find a setting for it within Image Capture, and I was told by a Canon customer service agent that she had a similar customer with a similar problem who had to get some updated Image Capture software from Apple to fix the problem. If that's true, I looked for the Image Capture software but couldn't find it, and if not, I'd love to know how to make the ADF work for me. The printer says it can do it, but I can't get my computer to ask the right way...
    thanks in advance for your help!

    Hello there and welcome to Apple Discussions.
    I am not aware of a new version of Image Capture, apart from the one that is included with 10.6 but this is not available for 10.5.
    I don't have an MF4300 series to test (I have the MF4680 and 4270) so I cannot check the settings you should see with the Canon ScanGear application for your MF4350. However, I think the issue is that Image Capture does not open the Scan Gear viewer and therefore you do not get the option of where to scan from. So instead of using Image Capture to scan, try using Preview and selecting the MF4350 via the File > Import Image menu.
    Pahu

  • IPhone 3G's camera roll empty on Image Capture (and iPhoto)

    I have 11 photos on the iPhone. I have loaded them to MobileMe, but they are scaled down with no EXIF data. The iPhone loads fine in iTunes, and the device can be seen by Image Capture and iPhoto. These apps just can't see the Camera Roll with the 11 photos. I have tried resetting everything but nothing works.
    Anyone got any ideas?

    The sync DOES NOT copy off pictures for you (yes it is part of backup file though, but not image files you can touch).
    iTunes CAN sync pictures TO the phone but not to Camera Roll.
    The Camera Roll is a special partition on the phone that when connected to a computer acts like *any other* digital camera. Thus to take pictures off the camera roll, you use what ever software you use to take off pictures of any of your digital cameras (as for Windows, it has the default Camera/Scanner wizard that it will normally offer up unless you told it to stop suggesting it).
    So once connected, no sync is needed. But your PC (unless you changed default settings in Windows as it has nothing to do with iTunes) will prompt you about a camera being attached and what do you want it to do.
    Even if it doesn't ask, it should show up under My Computer and you can just browse to it and copy the images off.

  • Deleted Image Capture and iPhoto...oops...Now What?

    Hi, all. Like the title suggests, I removed Image Capture and iPhoto from my computer several months ago, thinking, "when will I ever need to hook up a digital camera?" Heh. The installer disks are with my parents several hundred miles away, and so getting them re-installed that way would be at best a hassle, plus it appears that iPhoto can't be re-installed once deleted without the original version installed to upgrade from. So, now what? Is there some place I can download Image Capture, in particular? I'm not a big user of iPhoto (hence the deletion), but getting Image Capture back would be...good. Any ideas?
    Thanks,
    Greg Turnipseed

    Hi, Allan. The versions of iPhoto I tried to install came off the OS installer disks. I'd tried installing the version that came with 10.3 with the intent of running Software Update and pulling it up to the latest version (I still have the 10.3 disks here), but it didn't work. I also tried installing the version that came with 10.5 the last time I was at my parents', but it claimed that it couldn't find a copy of iPhoto to upgrade. I'm sure with iLife, that wouldn't be a problem, but I haven't purchased iLife.
    I was afraid the only place to find Image Capture would be on the installer disk. I'll pester my parents for it the next time I'm down there.
    Thanks for your help,
    Greg

  • Hello apple guys, i can't open app store, reminders, contacts, mail(crash), maps, Image Capture, and other apps that comes with Mavericks OS, how i can solve this problem?

    hello apple guys, after installing OS X Mavericks, i can't open app store, reminders, contacts, mail(crash), maps, Image Capture, and other apps that comes with Mavericks OS, how i can solve this problem?

    So is this the way Apple works now? Not solving customers problems? I'm sure so many users have had this problem. I've had, and I reinstalled Mavericks 3 times. Works fine for some days and then several Apple Apps stop working. Is that a way to force us ti update to Yosemite? (I don't want to) and then pay to update some third party programs (i.e. Pro Tools). Also, there are so many 15" MacBooks Pro with graphic problems and of course the guys at the Apple Service Centers always say: "It's the logic board, you can have it replaced, but it's so expensive I would recommend a new Mac".  I really, really miss Steve Jobs!

  • Image Capture and special characters in file names.

    Hung up image capture yesterday: We tried to enter a date in the file name of the document we were scanning. It proceeded normally, but then did not save the file and image capture would not scan again until OS restarted.
    Problem repeated until we discovered a slash in the file name box. Changed the file name and everything works now.
    Software should either prevent user from entering special characters in the file name box, or properly handle the error and not hang up the application.

    Hi,
    Would mind providing a screenshot about how your Content Query Web Part rendering in your environment?
    In my environment, it displays the filename which contains periods:
    I would suggest you create a new page and insert a Content Query Web Part to perform the test again.
    Feel free to reply with the test result or if there any progress.
    Thanks
    Patrick Liang
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
    contact [email protected]
    Patrick Liang
    TechNet Community Support

  • Taking pictures using image capture and Nikon d50

    Hi, does any one know if it is possible to take pictures using image capture whilst my nikon d50 is connected to my MacBook so that the image is shown on the MacBook screen.

    Yes! Indeed, I have that very same D50 (lovely isn't it?) and I just happenned to have taken already some pictures with it, from the computer.
    Once it's pluggeg, go in Applications> Image Capture.
    From there, you will either be able to download all the picture from the D50, or take new shots.
    You can even share the camera (and it's pictures) online, so someone can even take picture with it (through a webpage). You could even try this yourself, play around in Image Capture and with it's share features, and somewhere it will give you the adress (internal ip adress) so suposely someone from your network (including your own computer) could go, check, and take pictures.
    I've tried the web interface from my computer, but couldn't make it work with another one from my LAN. Have to work around this.
    But in Image Capture, first make sure the D50 is selected (Devices>[pick it]) and then there is what you are looking for in the upper bar of the window.
    Have fun!

Maybe you are looking for