Image Capture is asking me to unlock my iPhone but my phone is not locked

I've restarted my MacBook Pro and restarted my iPhone 5s.   I've tried locking and unlocking my phone while connected but Image Capture and Picasa both ask me to unlock my phone.   How can I access my pictures to copy them to my computer?

Enter your 4 digit passcode on the iPhone's screen.

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  • How can unlock my Iphone if the Carrier does not offer this service?

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  • Image capture stalls and does no download from iphone

    macbook pro os/x yosemite and iPhone 5c ios 8.1
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    Hello sillyvalley,
    Sorry to hear that you are having issues with importing photos to your Mac. Now I am not sure what the communication problem is with Picasa, I can say that there are other alternatives to import your photos in, like using iPhoto or Image Capture. Take a look at the article below for more information. 
    Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC
    http://support.apple.com/en-us/HT201302
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    -Norm G. 

  • Wrongly told by provider phone was unlocked...bought it...now how do I unlock it as vodaphone wont help but the phone is not registered as stolen or anything!!??please help..had it for a month now and they just wont help me!!

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    What I am saying is ..........
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  • HT1430 o2 unlocked my iphone but now it says waiting activation and no service no matter what sim i put in

    Hi o2 unlocked my iphone 3g and it was confirmed on itunes when I sync to it I made and received one call and one text and now it says waiting for aciviation and in the top left corner no service. The phone is updated restarted and everything else I've been advised to do but no change o2 have checked and said it's defo unlocked Tesco have checked my sim and that's fine any suggestions please??

    zenibob wrote:
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    If it had worked and doesn't now the phone is unlocked, and the problem is with Tesco. You need to call them.

  • How can i unlock my iphone if the carrier are not unlocking the iphone4 youve finished the business with the carrie

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    As always, the original cellular provider controls the unlocking policy. If they refuse to unlock the phone, there is nothing you can do.

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