Image Capture: Scanner not recognized

Image Capture does not recognize my HP C5180 when it it plugged in. It prints fine and is recognized by the HP utility.
Since the update to 10.6.7 today, I am also having problems with my other scanning software.
I uninstalled and reinstalled the most up to date HP drivers after the update to 10.6.7

piatigorsky wrote:
... What's worse, there are no new drivers for my machine in Software Update. Anyone know how to solve this?
I would say to not rely on the software update app to provide new third party software. brother and hp do a good job working with apple to get their software included, but many (like my canon) do not. also, the software might only be up to date for a certain length of time. I always check the third party peripheral company's support section for my specific product rather than use apple's blanket approach for all drivers for that brand. for example, the last time I had an hp update show up, I think it was around 300+ mb in size, or at least it was that much or more for initial installation. to download just the software for my specific hp model (which is rarely used in favor of my canon), it was <10mb.
the point is to check with the eom support site instead of waiting for apple to supply it for you. you'll get it faster it you check back often enough, and you'll only get what you need, not everything. go to hp's site, type in "model### driver" and it should get you right to the page to dl that software.
good luck. I will say that 10.6.7 and the latest safari have both been very disappointing for both functionality and speed. I don't think there is a direct connection though — except for 10.6.7 failing to work with my older scanner driver (the printer part still worked fine).

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Image Capture App Not recognizing Iphone

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I have read many posts about this and will let you know what I have tried so far.
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- reinstalled image capture from original leopard cd using pacifist.
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I have an alternate install of OS X Leopard on an external USB drive which works well with my iphone and image capture, shows up right away.
Anyone have any ideas what the problem could be. I have given up, tried everything I could think of, but I know the problem lies with image capture not recognizing the iphone.

Already tried a connection without a hub, on both usb ports on the macbook.
As for secondary software that might interfere, none installed to my knowledge.
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I have an Epson Stylus Scanner 2000 printer that scans, prints, copies and fax. I faithfully used these fetures in my home-based buisness with my G3 until I traded for a Mac Pro. I can print without a glitch, no problems there. How can I scan and fax??? I've been the the Epson website and didn't see my printer on the list of updates and recognized printers for OS 10.x. What can I do??? I need to keep my printer (which is in excellent working condition). Help me to scan and fax please...

You need Intel or Universal Binary drivers, which it seems Epson doesn't offer. What I use to use for my scanner (and still do actually) is VueScan. But I did end up buying a $79 Canon LiDE 70 eventually.
http://hamrick.com
Epson Stylus 2000 is listed there as supported.
http://www.hamrick.com/vuescan/vuescan.htm#epson
A lot of older printers are supported by CUPS or GuttenPrint so take a look there (avoid the latest beta driver though).
http://www.versiontracker.com

Image capture does not recognize Canon Scanner

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This user found some success acutally using *older* drivers. While that sounds odd, it might be worth a try: https://discussions.apple.com/message/23759017#23759017
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I have a new scanner and I installed the drivers. It's showing fine in Photoshop CS3 but the window for it is awkward and small and barely has any features to it (there is no selection to for Advanced either). I figured I should try to use Image Capture instead, hoping to have better luck and more features. However Image Capture is not allowing me to go to 'Devices > Browse Devices' because there is no 'Devices' menu listed at all. I've restarted, unplugged things, plugged devices back in. It just says 'No Camera or Scanner Selected' ... the Command B is not even working either.
Has anyone ever had this happen, should I try reinstalling Image Capture?

As for the scanner - so is this new one wireless? When I hooked up my Epson All-in-One, I had to install it via USB first before I could install the wireless (per their instructions). With Snow Leopard, I simply installed the driver and it covered and recognized both the print and scan function - not so in Lion; I had to go through hoops with the scanner part and it finally showed up as a separate unit. I thought that is silly, but - as long as it works..... I'm trying to think of possibilities since I'm about out of ideas, so you might want to consider that (if it applies). The other troubleshooting suggestions usually include redoing the "add" function after a reboot.
As for Image Capture, I am out of ideas. FWIW, I never use it - in my workflow, there is no need for it. Not sure if this would have an impact, but make sure that you choose Image Capture in the CDs&DVDs Preference Pane (mine is set to ignore or ask purposely):
If that does not work, I'd suggest reinstalling the OS over the top of what you have.

I can not perform software updates or download any programs. They appear in the download box as images that are not recognized. How can I fix this?

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If the downloads are gone, it's possible that Windows is removing the downloads based on security policies set in IE. I realize that sounds strange, but it's related to Firefox's feature of submitting downloads to your virus scanner and marking them as having come from the internet.
To test this theory, you could try disabling the scan feature. I assume you have good "real time" antivirus protection which checks every file saved to your hard drive. (If not, you really should get that, and you can use Microsoft's free [http://windows.microsoft.com/en-US/windows/products/security-essentials Microsoft Security Essentials] for now until you have time to review all the available choices.)
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''scan''' and pause while the list is filtered
(3) Double-click '''browser.download.manager.scanWhenDone''' to toggle its value.
Firefox now should ignore Windows' download security. Does it change how Windows handles the file?

Image Capture will not recognize my Epson Workforce 615

Image Capture will not recognize my Epson Workforce 615. It would not recognize my HP 4280 either.
I can print but I cannot scan using Image Capture. Scanning through Epson scan or HPScan Pro works.
What am I doing wrong? I have searched all over the net for an answer and there does not seem to be a solution. Only other people searching for the same answer.
And no I do not want to use VueScan.
Thanks!

Thank you for your quick reply. I ran all of the updates and the software is current.
Image Capture recognizes the printer/scanner via USB but not WIFI.

IPhoto and/or Image Capture do not recognize iPhone 3G and/or 4

SYSTEM DETAILS:
Operating System: Snow Leopard - 10.6.6
iTunes 10 - 10.1.1 (4)
iPhoto '09 - v8.1.2 (424)
Image Capture - 6.0.1 (428)
iPhone (3G and 4) - iOS 4.2.1
OPEN USER ACCOUNT 1:
When connecting iPhones to Mac the following actions take place:
iTunes auto-opens
iPhoto auto-opens
iTunes begins synchronization
iPhoto recognizes iPhone and any existing photos on iPhone
Manually launching Image Capture recognizes iPhone and any existing photos on iPhone
OPEN USER ACCOUNT 2:
iTunes auto-opens
iPhoto DOES NOT auto-open
iTunes begins synchronization
iPhoto DOES NOT recognize iPhone
Manually launching Image Capture DOES NOT recognize iPhone. Image Captures gives following message: "No camera or scanner connected."
INTERNET SEARCH RESULTS:
Internet search results discuss restoring iPhone to factory defaults - Tried this - did not work
Internet search results discuss powering off/on iPhone - Tried this - did not work
Internet search results discuss deleting ~/Users/username/Library/Preferences/com.apple.iPhoto.plist - Tried this - did not work
ANALYSIS:
Based on this information, this is an issue isolated to the User Account #2. Recreating User Account #2 is not an option.
Any suggestions on how to reenable ability to transfer photos from iPhone to iPhoto and/or Image Capture appreciated.
Thanks.

I am having the identical error. I have an iPhone 4 and 2 macs, the phone is managed from an old G5 PowerMac and images are saved from it to Aperture for photos and videos go to iPhoto 11. The Mac is running 10.5.8. I last appear to have downloaded movies from iPhone4 to mac in December , the oldest video being 10 Dec 2010.
This week I was going to back up a handful of images on the phone but after connecting it to the mac, something that happens several times a week to sync to itunes for app updates etc I found it did not list for import options in iPhoto nor in Aperture. I looked at Image Capture and that tells me no device is connected.
I have no problems taking images off the phone using a MBP which has 10.6 and Image Capture recognises the phone.
I have tried the following after reading through all the discussions on the topic of which there appear to be many with this problem.
Restore the iphone then update settings from archive. - did nothing
Closed apps reconnected iPhone started apps... - did nothing
Switched phone off then on then connected to mac then opened apps - nothing
This Mac seems happy to communicate t othe phone though iTunes but appears to have lost the way when it comes to getting images off the iPhone. Any help keenly appreciated.
regards
Adrian

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Image Capture does not recognize my Canon Pixma MP150 printer since I upgraded to Mavericks.

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TS1501 Image Capture does not launch when I connect my iPhone to my iMac and open iPhoto. No "Prefernces" is offered under Image Capture. I cannot import photos to iPhoto.

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This helped me. It is advice I found from a user named Carlosmara. First make sure iPhoto is closed and your iPhone is not connected. Then, as Carlosmara stated in his post,
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Hopefully this will help you as it helped me

After upgrading to Lion Image Capture does not work, even though it is intel software. Gives error 9931. What gives?

After upgrading to Lion, Image Capture does not work, even though it is intel software. Gives error 9931. What gives?

Ouch, if it is indeed damaged, then sadly you need to restore the whole danged huge OS!
Didn't used to be this way before Lion/10.7.
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If that doesn't help Reinstall the OS.

Officejet 150 mobile scanner not recognized

Win 8.1 desktop connected by usb to officejet 150 mobile printer/scanner
Installed using latest driver install package from HP. Install completes with no errors. Printer works normally
HP scan fails. Gives error box saying scanner not recognized - attempted uninstall and reinstall
Used utility from HP to do complete removal did not fix. Ran HP diagnostic which says driver not recognizing scanner and to contact support.
Need help

Hi @lutzro
I understand you are having problems scanning despite the troubleshooting your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
Although you have already uninstalled and reinstalled, I suggest trying a more comprehensive uninstall. Please complete the following steps and let me know the outcome;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > OJ150ML511_Full_14_en.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Download and run the HP Printer Install Wizard for Windows
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properites
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
Deleting the printer from Printer Server Properties
1. Open the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Keep me posted, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Plug in my iPhone to Mac; image capture does not appear

Software OS X 10.8.5 (12F45) on MacBook Pro
iPhone: Version 7.1 (Is it an iPhone 5: LOL… I don't know! It's the newer taller, round one!)
When I plug in my iPhone to my MacBook… my pictures do not load like usual.
(Same thing when I put in a photo card)
Sometimes the device will appear; but import is not an option to select.
EVEN if I change the parameters down on the bottom left to Image Capture, iPhoto, etc.
Usually, my phone will appear on the left hand side and I am able to click Import.
However; this time NOTHING happens.
Can someone please help?
All the directions I have read through (dozens!) for the last 5 hours do not give the step on what to do IF the Image Capture does not work.
Same thing in iPhoto. Nothing. Nada.
I have plugged and replugged.
Tried different cords.
OH, help! Please!

Hi solutionfocused,
Welcome to Apple Support Communities.
It sounds like there is an issue importing photos with multiple devices and applications on your Mac. The article linked below provides a lot of great tips that may resolve the issue, like taking a screenshot to ensure there is a new photo to be imported since the previous import.
iOS: Unable to import photos to computer
http://support.apple.com/kb/TS3195
I hope this helps.
-Jason

My MFU does not appear in Image Capture scanner list

Hi,
I have a brand new Samsung XPress C460FW/TEG MFU connected over WLAN. This appears perfectly in the list in the Printer and Scanner app, the Samsung's own scan software does see it as well. As it is acessible from Hamrick's ViewScan.
But
In the system own Image Capture App it is not there.
What am I doing wrong? How can I expose the scanner to Imapge Capture? It was there before I upgradet to Yosemite. Now I have 10.10.2
Regards and many thanks in advance.

To scan with Image Capture your Samsung needs an ICA driver. The software from Samsung and VueScan most likely support an alternate scanner driver language known as TWAIN. So if you want to scan with Image Capture you need to check with Samsung if they have an ICA driver for your new device.

Image Capture does not recognize scanner with latest update of Mavericks 10.9.4

Since last week (8-5-14) after updating to OS 10.9.4 (13E28) Image Capture and Printers and Scanner (in System Prefs.) do not recognize my scanner. What the hay! Yes, my scanner is elderly but like me is in perfect working condition. Until now. I've spent hours trouble shooting, i. e., downloading EPSONPrintDriver2.18.dmg and reinstalling, a waste of time. Changing usb/firewire cables, switching usb ports, deleting pref files and cussing. The Epson web site was useless it just tells me to download updates via Apple software updates. I hate the idea of being so dammed dependant on any one organization (Apple). I've been an Apple user since the Apple 2C but I do believe that will change soon.
Anyone with a solution or replacement app for Image Capture? I don't want to spend my Social Security money on VueScan which dose work for me unless I have to.

Try resetting the printing system. It can also affect the scanner.
OS X Mavericks: Reset the printing system
You can also check for drivers here.
Gimp - Print
HPIJS for Mac OS X

Image Capture: Scanner not recognized

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