Image created is cropped, doesn't match preview

In creating any image size larger than 11x17, I get the same result. The document previews correctly, but the PDF image is cropped on the right and bottom. (The remaining area is white space.) I've attempted this by "adding" new page sizes under properties and by "creating custom page size" under Converter Advanced Options.
Searching help and the forum has returned only one document that seems like it might apply. There's a help doc on "Presets" that talks about Engineering Drawings. However, this doesn't show up under my settings options and the doc is totally inadequate in describing how to get to it. There's a reference to a location of "extras" in docs & settings, but it isn't there on my system and a search for the folder has come up blank for anything related to Adobe.
I've got a couple of hours invested in this and I'm pretty frustrated. Any help would be greatly appreciated. Thanks in advance.
Windows XP Pro / Acrobat Standard 8.1.2

I've got a couple of days invested in the same problem. The good news is that when you choose your file to be converted, if you will change the type of files box to just the file you want to convert (For example: change "all files" to "doc" files), a little settings box will come up on the right that will allow you to change the size of the pdf documents. The bad news is the pdf still converts to letter size, no matter what you put the settings at. If you find out what the problem is there, please post it.

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    Subject: The pt 3 tutorial code doesn't match the pt 2 tutorial code.  Nowhere to insert &lt;head&gt; in pt 2 code.
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