Image moves when printed from SAP queue versus Adobe Reader.
I've got a form with a image embedded into it that serves as a background watermark.
This document is usually printed from Adobe Reader, however some users have requested the ability to print directly to a SAP printer without using Adobe Reader to print using windows drivers.
When the form is sent to a SAP printer the image watermark is for some reason moved about 3mm to the right which causes the watermark not to align with the Text Fields that also print on the form. The text fields do not move, they print in exactly the same spot with either print method. Only the image seems to be affected.
Has anyone run into this? The image is an embeded .png file that is set to Scale Image Poportionally in the sizing options.
Thanks for any input!
Thank you for your replies.
I looked at the notes you suggested and it does seem related to the extra margin added to documents printed to PCL-5.
If I use LiveCycle to set an image field .5mm from the left edge of the page, and then print it from SAP directly and then from Adobe Reader I see two different things.
Adobe Reader (with page scaling option turned off) will simply omit anything that falls outside the printable range.
SAP will move the omitted content into the printable area. This is what is causing my image watermark not to align properly with the text in front of it. The image field was too close to the left margin and so in the process of printing, SAP has moved it over to fit in the printable area.
It seems I can fix this issue for my particular requirement by creating a new image field that has the extra white space removed so that I can keep the image field farther away from the left edge of the page.
Not sure if there is some way to change the way the drivers for device type HPLJ4 are handling these margins, but it will likely just be easier to change the images to move them further from the edge which seems to fix it.
Edited by: Clay Robinson on Feb 15, 2011 9:59 PM
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5 AdobeAGM 0x7e8a2b94 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e8a3e1f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e4b09e1 thread_proxy + 45
8 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
9 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 20:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 21:
0 libsystem_kernel.dylib 0x9b0ac02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97b99ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97b9b6fe start_wqthread + 30
Thread 22:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9b0abbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x97b4c7b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x97b4c558 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x93e79816 -[NSUIHeartBeat _heartBeatThread:] + 2399
4 com.apple.Foundation 0x9c5cbe25 -[NSThread main] + 45
5 com.apple.Foundation 0x9c5cbdd5 __NSThread__main__ + 1582
6 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
7 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9b0ac90a kevent + 10
1 com.adobe.Acrobat.framework 0x804ff1fe AcroSecurityBailOutImpl + 5340410
2 com.adobe.Acrobat.framework 0x8041adf7 AcroSecurityBailOutImpl + 4405491
3 libsystem_c.dylib 0x97b97ed9 _pthread_start + 335
4 libsystem_c.dylib 0x97b9b6de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x7e5f17de ecx: 0x7e3f96ac edx: 0x00000001
edi: 0x7eac1420 esi: 0x01ab4228 ebp: 0xbfffdea8 esp: 0xbfffde60
ss: 0x00000023 efl: 0x00010286 eip: 0x7e5f1824 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000014
Logical CPU: 0
Binary Images:
0x1000 - 0x2fff +com.adobe.Reader (9.4.0 - 9.4.0) <8CEEE461-DF9E-46F5-816E-71DE8564A551> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
0x60000 - 0x61fff +com.adobe.eulaframework (??? - 1.0) <8AFCE794-4DCF-41B8-9D0F-30311D7BEB92> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
0x2000000 - 0x210dfe7 +AdobeACE (??? - ???) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACERight. After almost a day I finally sorted the problem.
Adobe Reader worked under the spare Admin account so I deleted that in case it was confusing the installer. I then rerpaired persmissions. I then re-installed Reader. Same problem "Internal Error"!!
So, I re-created another Admin account and opened Reader. No problem. After clicking accept licence it opened up with a question to make default or not. After this I hunted through every folder and found that Under 'User/Librarary/Application Support/Adobe' there was an Acrobat folder. When I checked the account I normally use there wasn't, and never was?? So I copied pasted a copy of the Acrobat folder into the same location on the non working account and all is fine.
Problem for me is, why did this happen? I wasted almost a day on this. Is it a problem with the installer, the Macbook or Permissions. I checked permissions and they are identical to those on the spare Admin account. So why did the installer not create the Acrobat folder on the main account from where it was installed? Reason it concerns me is with regard to updates. Will they also screw up?
I'll try to explore further as times goes on but for now I have to say I've had enough of Acrobat and Lion for one day. "It just works". Really??? -
Epson Artisan 810 gives error when prints from 10.6.2
I know that Epson update 2.2 was released for 10.6.1. But it doesn't seem to help when printing from any application with 10.6.2. Should I downgrade back to 10.6.1? I have an Artisan 810 that won't print from 10.6.1 on a MacBook Pro that came out in September of 2009. It will print a sample page from the utility, and run the print head cleaning utilities, but won't print a document. It makes some indication that it can't deal with a postscript file in the error in the print queue the moment I send a print job from Neo Office or Safari. I'm connected via USB. Eventually I'd like to figure out how to add it to my Time Capsule's 802.11n network if possible. But first let's get it working under USB.
I just went through this and seriously considered publishing the directions so I reckon this is my chance.
When all was said and done, I only used the Epson utility to remove all of the installed Epson software, did not use any drivers as provided by them, including the already installed Photo R280 drivers for my other printer, and started over.
Once done, I used the OSX Print & Fax System Preference to install the 810 as a new printer and let Software Update do its thing. It seems to load and install everything needed to make the thing work. Most of the Epson stuff seems useless and I find that the OSX Image Capture utility does a great job of running the scanner part.
The most important thing I learned is that the directions and utilities as provided by Epson are not very helpful. The network setup utility they provide doesn't work at all on a Mac and looks exactly like the Windows XP version. I got very frustrated and simply accessed the menus myself on the 810's control panel and joined it with the wireless network manually. It was way easier and less frustrating then trying to get the Epson junkware working.
As an aside, there are a kajillion little plastic thingies that can break and cause problems in this thing. Make sure to register it and get the free extended warranty
Other than the installation pains this has turned out to be a pretty incredible little device. I already have a great scanner and an adequate photo printer, but I needed a fax modem, and for about the same price as the modem I ended up with a lot of other functionality as well.
You can always page me in the lounge if you need any further input.
-DP -
Different Colors when printing from Photoshop and InDesign CS3
Different Colors when printing from Photoshop and InDesign CS3
I have the following problem:
When printing from Photoshop or InDesign to a PostScript printer, Adobe recommends to let Photoshop handle the colors (I use the German version, so I don't know the exact term used, it changes slightly in all CS3 apps anyway).
The manufacturer however told me to let the PostScript printer handle the colors.
When I chose this option in Ps's print dialog and then choose ISO Coated as the printer pfofile, the results are fine.
But when I place the exact same image in an InDesign file and print from InDesign or export to PDF and print via Acrobat, again using "Printer handles colors", the results are the exact same as if I had used Ps and chosen to let Ps handle the colors (way too saturated and a bit too red).
·Photoshop CS3
·InDesign CS3
·Test image is a TIFF in CMYK Fogra 27 Coated (which is also the working color space in Ps and ID.
·Printer: Xerox Docucolor 3535
·Printer profile: ISO Coated
How can I make sure the printer handles the colors in other CS3 apps than Ps? I tried it with ID's print dialog (translated from the German version: Color Management > Options > Color Handling: PostScript-printer decides colors).
Thanks a lot!RE: "You don't indicate what Xerox printers you have"
In my first post I named it, is that the information you need?
Docucolor 3535 using Splash 3535
That's interesting, so I have to find a way to turn off the printer's Color Management function? I mailed them, hope they can tell me how to do it easily. They usually just tell me to not use any profiles and so on, but that's the general rule in this area, I'm really tired of hearing it. Everybody seems to think profiles and LAB mode are nuclear science and I should stay away from it.
Anyway, the test image I'm using is a simple photograph (size A3, 300dpi), so no transparencies at all. I'm placing this image into an equally large ID file and print it from ID, then export it to PDF-X/3 and print it from Acrobat. Hope that helps. -
CUPS Error message when printing from some applications
Hi. I've got an issue when printing from some apps, but not others. Up to a few months ago everything was fine, then it started when Word would not print direct to my printer (Epson Stylus Pro 3880), not a big deal as I don't use it a lot and could print it through Safari if needed. Then more worryingly as a designer I found that PDFs stopped printing direct too, again I can print through Safari and Preview. Last night I installed a firmware update and now InDesign (CS4) is refusing to print!! Not great as printing via Safari/Preview doesn't give me the same level of control over my prints. Just checked both Illustrator and Photoshop and they both print okay. I get the same error code each time "error: /usr/libexec/cups/filter/pstoraster failed" Does anyone know what could be causing this?
Thanks in anticipation. Dcytan,
As Matt pointed, an application printing to CUPS controls only the format of the input. It has no direct control over the chain of filters inside the printing pipeline. Acrobat isn't coded to use pstoraster, it is simpling submitting postscript to the print queue. In an un-molested Apple supplied CUPS setup, that works fine.
What is going on is that the CUPS system configuration got mangled by some third party bits. In the Unix tradition, the configuration is fairly transparent, in the form of plain text files. In particular, in /usr/share/cups/mime you will find out exactly how the filter pipeline is configured via a table of what filter to use to convert data between two mime types. So we can inspect how the filters are setup and how a broken pstoraster is getting into the chain.
I don't have a handy "before mangling" state, but I can clearly see the Apple specified filters to be invoked when the input data is application/postscript (in apple.convs). I can also see a conflicting filter definition referencing the broken pstopdf (in mime.convs) but with a higher precedence, overriding the apple specified filter. This is why, in reference to your points #1 and #2, simply removing pstoraster fails, because the filter configuration is what needs fixing.
On my system, I found the pstoraster filter to be a shell script referencing a MacPorts install of ghostscript. I've since removed MacPorts, but that evidentally left the CUPS configuration in this broken state. Without knowing exactly how the CUPS system was put into the broken state, fixing it can be a bit tricky. Another posting suggested replacing the broken pstoraster with the Apple supplied equivalent of pstocupsraster. That might work, but it would be better to simply remove the conflicting filter specification, which on my system is this bit in /usr/share/cups/mime/mime.convs:
# pstoraster is part of GPL Ghostscript...
application/vnd.cups-postscript application/vnd.cups-raster 100 pstoraster
Removing that will restore the Apple specified filter chain for postscript input. With the filter specification gone, you are free to remove the pstoraster filter itself.
On wating for Adobe to fix this...
Acrobat provides enough things to scream about without pinning non-Acrobat problems on it as well. Not only is this problem not the fault of Acrobat, but suggesting that Acrobat should reach into a CUPS system broken by some unknown third party and fix it is only going to complicate the situation by having two third party products trying to un-do each other's configuration of a system resource. Do you really trust Adobe to fiddle with system components it doesn't own? No, I didn't think so. Adobe installers and updaters have enough trouble with the stuff they do own.
So, why does this problem only seem to affect Acrobat (your point #3)? I suspect it is simply that Acrobat is in the minority of submitting Postscript to the print queue. Any print job produced via CoreGraphics APIs is going to enter the system via a different path (namely, PDF), but the Postscript method is completely legitimate and any application that submits Postscript will be affected in the same way as Acrobat.
I hope this sheds some useful light on what is really going on with this problem.
-john -
HP Officejet 4630.....Windows 8, 64-bit
When printing from the web I am not able to change the print size.
1. Click File on Menu bar
2. Click Print open dialog box
3. Click Properties open printing shortcuts
Everything in Printing Shortcuts have a lock on it. Including Factory Default.
Any and all help with this problem will be appreciated.
Thank you in advanceI posted this to the wrong board. Can it be move to the right one?
thank you
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