Image not displayed in WebHelp output

Hi,
I've updated two images in my project file (image92.gif and image93.gif) with new images. In the source file, everything looks great. In my output, I see empty spots where these images should be.
In the source file directory, the images do appear. Any idea why they're not being displayed?
Thanks very much,
DGR2

I am having the same issue. Did you ever find a solution?
I have tried deleting and then re-importing the images, but they never end up included in the project.
K

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Please state which BI Publisher version you are using.
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JPG images not displayed correctly in Bridge and Photoshop (Mac OS)

(Note: I have copied the content of this query from the Creative Suites forum where I originally opened it.)
I am using CS4 under OSX 10.4.11 on a PowerMac G5 Quad with 23" Apple cinema display. Images which have been captured as JPG are displayed fine by Preview, but when opened in Bridge, Camera Raw or Photoshop. the colours are all "washed out". The attached screen capture should give an idea of the difference, with the upper being Camera Raw (image settings) and the lower being Preview. My monitor has been calibrated and I'm using sRGB IEC61966-2.1 colour space in Camera Raw and Photoshop. The colours displayed by Preview are pretty close to "real life". I find it virtually impossible to adjust the colours in Photoshop to get back to anything similar.
After opening the image in Photoshop without adjustment, and Save As JPEG with embedded color profile, Preview displays the new image the same as Photoshop. Save As JPEG without embedded color profile, and Preview displays this copy just like the original. It seems that Photoshop is making different (incorrect) assumptions about what color space to use when there is no embedded color profile. Shouldn't it assume sRGB like virtually everything else (http://en.wikipedia.org/wiki/SRGB)? Or is its interpretation of sRGB incorrect? How can I fix this?
Re: JPG images not displayed correctly in Bridge and Photoshop

xxxxyyyyz wrote:
…If there is someone out there who has experience of obtaining decent colour management in CS4 on a Power PC, I would really like to know how you achieved it.
That would be yours truly, and I hasten to reply because I may have some insights that can help you too.
Just get it it out of the way, here's my setup:
Photoshop 11.0.2 ("CS4"); VersionCue disabled and uninstalled.—2.5 GHz Power Mac (PPC) G5-Quad; 16GB RAM; mutant, flashed 550MHz nVidia GeForce 7800GTX 1,700MHz 512MB VRAM; ATTO ExpressPCI UL5D LP SCSI card; Mac OS X Tiger 10.4.11 and Leopard 10.5.8 boot drives; Spotblight, Dashboard and Time Machine permanently disabled; dual 22" CRT monitors; USB wireless 'n' available but connected to the Internet via wired Ethernet; 1 FW flatbed scanner; 2 SCSI scanners (one tabloid-size transparency scanner and a film scanner); various internal & external HDs; FW Epson 2200 and Ethernet Samsung ML-2850ND printers; 2 X Back-UPS RS 1500 XS units.
I can unambiguously and in good faith represent to you that my color management, from capture to print, is as spot-on as anyone with any kind of setup can hope to achieve. Unequivocally and without qualifications.
Now, first things first: Forget about trying to synchronize color management across the point applications lumped together only by Adobe marketing fiat into a variety of meaningless "creative suites". Concentrate on Photoshop. Do not try to use Bridge to synchronize anything.
The "suites" are a totally artificial construct created by Adobe bean counters and marketing types. The point applications (i.e. the individual programs clumsily bundled together, e.g. Photoshop, Illustrator, InDesign, etc.) are developed independently by separate engineering teams that are not only not in the same building, but in different cities, different states of the American Union, and even in different countries. They have very little communication among them, if any, as evidenced by repeated posts in these forums by Photoshop engineering staff urging us, the end users, to let the other teams know in their own forums that a given problem exists and is actually affecting our work.
Enough said about the cause of the problem. The end result is that Color Management is at very, very different levels of progress and sophistication in each individual point application, with only Photoshop fully entitled to be considered state of the art.
Secondly, a disclaimer: I have been hanging on to my CRT monitors and take care of them as Jascha Heifetz used to take care of his Stradivarius. I don't know what I will do if I manage to outlive the usefulness and accuracy of my CRTs (unlikely at this point). I have despaired in futile efforts to bring the luminosity of any LCD monitor down to where I would feel comfortable calibrating and profiling it. I believe my monitors are the foundation of my color management efforts.
Especially if you have one of the extreme wide-gamut LCD or LED monitors, you'll face an uphill battle.
Be careful to avoid any version 4 icc profiles, whether canned or generated by your calibration software. Stick to version2 icc profiles. Ask the manufacturer of your calibration software/hardware if in doubt.
Here are some not-too-recent, but thoroughly representative screen shots of the calibration results I obtain with my monitors, which I calibrate and profile often and regularly (I validate the calibration at least several times per month).
In a nutshell, my color management practices and settings mirror those described by Bruce Fraser, Jeff Schewe, Andrew Rodney and Gary Ballard's site. I have learned from all of them.
My working color space is ProPhoto RGB. I choose to work with PSD and PSB files. As a long-time, rabid JPEG hater, I only rarely deal with JPEGs, using them sporadically to illustrate a point in this forum or elsewhere in the web. My main output consists of prints.
I only deal with tagged image files (files with an embedded color profile) and often recommend beating up with a baseball bat any moron that hands you an untagged file—figuratively of course, but I find the expression gets my point across unambiguously.
Following is a screen shot of some of my pertinent settings:
Note that I have never bought into the "suite" concept myself. I do have and routinely use Adobe Illustrator 10.x, InDesign 2.x and Acrobat Professional 8.x, but they are all older, independent versions of each point application, licensed at different times.
Be further advised, that the answer to many problems offered by Adobe engineers often is not to install VersionCue, or uninstall it, or at least disable it.
Also, as outlined at the beginning of this post, concentrate on Photoshop, not on synchronizing applications that can't really communicate with each other, despite the claims of Adobe marketing hacks to the contrary.
One big caveat, do not fall into this trap:
xxxxyyyyz wrote:
…I believe my problem has nothing to do with my monitor profile, for several reasons, but…
…It seems extremely unlikely to me that…
You either want to learn, or you don't. You either want to solve your problems, or you don't.
When you start arguing instead of studying, questioning advice instead of following it and detecting where you went wrong, you're on the right track to nowhere. That attitude will get you there fast. Remember you are the one with the problem, and only you can acquire the discipline to learn how to solve it.
Go ahead and ask me anything that is not clear, just don't argue with me please, and don't tell me why you think Fraser, Rodney, Ballard and I are wrong. You see, I am not experiencing any problem that needs fixing. I have an interest in helping you, but not in hearing about your speculations, theories or conclusions.
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Wo Tai Lao Le
我太老了

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My primary laptop on which I do all coding ...
- less than 1 year old
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Also running
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Over 6 months gradually CF has been slowly not display internal referenced <img src> tags. External work fine.
To the point now where most in our app do not display.
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I go to all other web site, no issues with speed.
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When I go straight into the browser, it works fine, albeit no images, crashes with a known bug (missing application variable), fix it, then resume, then just sits there forever.
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Adding to my confusion is ... I cannot get into the CF Admin panel.
I can see it approve me, then it just spins.
Nothing has changed on machine in past weeks EXCEPT traveling when I sign in to the usual plethora of wifi and other networks but never had a problem - except luggability
I am thinking of, UGH, reinstalling Windows ... but why bother if it's working perfectly and only ColdFusion has an issue.
Now COLD booted machine for 5 minutes.
Everything seems better except CF still a BIT sluggish and still not "drawing" most images. Able to access Admin panel. Even if there images not displaying.
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Thanks for your prompt reply ...
We scoured for a folder like that and found none.
What we DID find is that over the years of coding, we have a template count of 3,500 files in 130 folders, but the root where we start is about 1,500 files. 144 megs total size though.
That shouldn't be too much? Esp as our beta and production servers are using the same amount with no issues.
Admittedly production is CF 7.X.
Much more powerful machines but still.
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I have many topics in which the images have a Fade In effect (Dynamic HTML Effect > Page has been loaded > Fade in). I build it into WebHelp.
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Help!

laurenrobertson88 wrote:
> I created my site using CSS divs, php and HTML and was
testing it using safari
> (as i am a Mac user) and everything looks correct. I
then went to view and test
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> I have tried re-uploading, checking the paths and i cant
see a soloution. I am
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>
http://www.omobono.co.uk/test/sapient/indexcss.php
>
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Using Firefox on my PC I get 3 images missing:
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RE: Images not displaying...

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@bmooney
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Alt text not appearing in WebHelp output

We are using FrameMaker 10 and RoboHelp 9 to output as WebHelp. In the FM files, I have added alternate text to anchored frames containing images. When I update the linked FM files in my RH project, the screen tip is empty for these images, but when I look at the HTML source for the topic, it shows that the alt text is there:
<p class="widegraphic"><img alt="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification. "
id="image2" src="using_bpl_form00003.jpg"
style="margin-bottom: 6pt;" border="0" /> </p>
When I preview the topic in RH and hover my mouse over the image, the alt text appears in the preview window as expected, both in the default window and when I choose to preview in Firefox and IE. However, when I generate the WebHelp and hover my mouse over the images, nothing shows up at all, and the alt text is replaced by the file name:
<p class="widegraphic"></p>
<div align="left"><img alt="using_bpl_form00003.jpg" style="margin-bottom : 6pt; " id="image2" src="using_bpl_form00003.jpg" />
</div>
If, however, I manually copy and paste the alt text into the screen tip field of the image in the RH topic, the alt text does appear in the WebHelp output:
<p class="widegraphic"><img alt="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification. "
id="image2" src="using_bpl_form00003.jpg"
title="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification."
style="margin-bottom: 6pt;" border="0" /> </p>
This seems like a pretty major bug to me. I know there have been scripts developed to delete the alt text so that graphic filename won't show up as the alt text, but is there anything that will take the existing alt text and populate the screen tip/title property with it, which seems to be the key to getting this to work in the output? There's no way I can manually copy and paste all the alt text into the images in RH, especially because I'll just end up having to redo it every time I update the linked FM files.
Thanks,
Jackie

Hi Jackie,
Offhand, your ALT string seems long. A quick search yielded info at http://www.htmlcodetutorial.com/images/images_famsupp_85.html
If a lengthy description is needed to describe the image, use the LONGDESC attribute to point to the URL of another page which has the lengthy description. Because LONGDESC is not yet sufficiently supported, also follow the image with a "D-link". A D-link is a standard anchor link with contents consisting of the capital letter "D", like this:
Do you experience the same behavior with short alt strings as well?
-Matt
@mattrsullivan

Images not displaying at their normal size, and not all keywords displaying, why?

Not sure what's going on inside Adobe Bridge CC 2014.1, but why is it that my images are not displaying at full size. Bridge says they're displaying at 100% but I know that's not the case, because when I open the same images in Mac OS Preview (OS 10.10.1 Yosemite) at 100% they're much bigger. Is there a viewing preference setting I'm missing?
Also, I use Bridge and Photoshop on two mac pro desktops: one at my office and one at home.
At work, I created more than 30 keywords in Bridge for several hundred images that reside on my external thunderbolt hard drive. But when I take that hard drive home and connected it to my home mac and then open Bridge, only a handful of keywords appear. I don't see the full list of keywords that I created at work. But in Bridge, I didn't see any option to save or export keywords as a file.
Although the image metadata does appear, because whatever keyword i assigned to an image at work does display on the home mac, I just don't see the entire keyword list.
Can or should Bridge therefore only be used on one computer? Is it not possible to transfer the entire Bridge keyword list from one mac to another?
Thanks in advance for any help feedback with this.

Hi Zenos,
I've discovered what is causing the problem, but I still need a way to fix it, if possible.
The cause of the problem is that in Windows 7 Control Panel > Display I have set the size of "text and other items" to 150% (otherwise everything is much too small too read on my screen's recommended resolution of 1920×1080).
I discovered that Irfan Viewer was also displaying at the incorrect resolution, but I managed to solve that problem by right-clicking on the IrfanView.exe icon and following Properties > Compatibility and selecting "Disable display scaling on high DPI settings".
I tried the same procedure with Thunderbird, but it made no difference. It is still displaying at the incorrect resolution.
Any suggestions?
Regards,
Catsix

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