Image Transfer doesn't recognize Android phone

I tried to use Image Transfer to get the photos off my Moto G phone but IT doesn't recognize a device is hooked up via USB. I could do it using Android
Transfer Protocols but of course it's not as good as IT as you have to choose which photos you want so it can take forever.
Any suggestions?
Thanx.

I'm adding that iTunes has no problem reading the iPhone.

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Image Transfer doesn't recognize Android phone

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