ImageRenderer.dll Causing PP CS5.5 to crash.
I'm working on a project that is starting to make me think maybe it wasnt worth buying PP CS5.5 The most Important project of my life and it keeps crashing. I shall explain more.
Im working with footage taken on a ProHD camera Info below:
Type: QuickTime Movie
File Size: 3.5 GB
Image Size: 1920 x 1080
Frame Rate: 25.00
Source Audio Format: 48000 Hz - 16 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:13:53:19
Average Data Rate: 4.2 MB / second
Pixel Aspect Ratio: 1.0
QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s) and 1 timecode track(s).
Video:
There are 20844 frames with a duration of 1/25th.
Video track 1:
Duration is 0:13:53:19
Average frame rate is 25.00 fps
Video track 1 contains 1 type(s) of video data:
Video data block #1:
Frame Size = 1920 x 1080
Compressor = XDCAM EX 1080i50 (35 Mb/s VBR)
Quality = Normal (3.00)
Temporal = Normal (3.00)
Audio:
Audio track 1 contains 1 type(s) of audio data:
Audio data block #1:
Format = 16 bit - Stereo
Rate = 48000 Hz
Compressor = 16-bit Big EndianC
Timecode:
Timecode track 1 contains 1 type(s) of data:
Timecode data block #1:
Start Time = 09:37:17:07
Reel name =
When playing back this footage on VLC it works fine and there are no obvious errors or anything strange going on. Playing back in PP was fine when I started the project however once I had aligned 3 cameras, nested them and made a new sequence, dragged the nest across so I could use MultiCam I got my first crash; So I decided to restart the project and just import the one video file which you see above. I cannot play back this file without PP crashing. It crashes generally around the same time code each time. Crash details below:
Faulting application name: Adobe Premiere Pro.exe, version: 5.5.2.0, time stamp: 0x4e960e56
Faulting module name: ImageRenderer.dll, version: 5.5.2.0, time stamp: 0x4e95f50d
Exception code: 0xc0000005
Fault offset: 0x000000000014c59d
Faulting process id: 0x1918
Faulting application start time: 0x01cd094fe9a5fad9
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\ImageRenderer.dll
Report Id: 38e19277-7545-11e1-8746-bcaec52105c2
Fault bucket 48268580, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 5.5.2.0
P3: 4e960e56
P4: ImageRenderer.dll
P5: 5.5.2.0
P6: 4e95f50d
P7: c0000005
P8: 000000000014c59d
P9:
P10:
Now, I have other footage shot with the same camera, same memory card in the same location and this footage works fine in PP.
I cannot even scrub through the video slowlty as this also causes a crash. The only way I have found to solve the issue is to cut out the video at that time stamp and the video seems to play past the affected part. This obviously will not do as my entire project will have to be shot again and considering the fact that the people I was shooting will probably never return to the Uk means I cannot re shoot the video.
There is nothing wrong with the footage. So if anyone knows how tofix this or if you need more information pease let me know
PC Specs:
ACPI X64
Processor: Intel(R) Core(TM) i7 960 @ 3.20GHz 3.60GHz (Watercooled)
RAM: Corsair i7 DDR3 2GB PC12800 1600MHz (x3 or 6GB)
HDD: Samsung 1TB 32MB Spinpoint F3 HD103SJ ATA
GPU: Nvidia GeForce GTX 580 (Watercooled)
Motherboard: ASUS P6X58D-E X58 DDR3 LGA1366
Audio Nvidia HD
More information on the file. I have just downloaded MediaInfo and taken a look at the file. I hope this helps in the quest for a crash free PP.
General
Complete name : F:\Burp.MOV
Format : MPEG-4
Commercial name : XDCAM EX 35
Format profile : QuickTime
Codec ID : qt
File size : 3.45 GiB
Duration : 13mn 53s
Overall bit rate mode : Variable
Overall bit rate : 35.6 Mbps
Encoded date : UTC 2012-03-22 22:50:56
Tagged date : UTC 2012-03-24 01:11:43
©TSC : 2500
©TSZ : 100
Video
ID : 1
Format : MPEG Video
Commercial name : XDCAM EX 35
Format version : Version 2
Format profile : Main@High
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=12
Codec ID : xdvc
Duration : 13mn 53s
Bit rate mode : Variable
Bit rate : 34.0 Mbps
Maximum bit rate : 35.0 Mbps
Width : 1 888 pixels
Original width : 1 920 pixels
Height : 1 062 pixels
Original height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.678
Stream size : 3.30 GiB (96%)
Language : English
Encoded date : UTC 2012-03-22 22:50:56
Tagged date : UTC 2012-03-22 22:50:56
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 13mn 53s
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 153 MiB (4%)
Language : English
Encoded date : UTC 2012-03-22 22:50:56
Tagged date : UTC 2012-03-22 22:50:56
Menu
ID : 3
Language : English
Encoded date : UTC 2012-03-22 22:50:56
Tagged date : UTC 2012-03-22 22:50:56
Bit rate mode : CBR
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CoolType.dll CoolType 2010/10/04-23:36:11 64.441628 64.441628
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2010/10/19-10:22:12 61.445301 61.445301
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5 CS5
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 2.0.0.746
PSArt.dll Adobe Photoshop CS5 CS5
PSViews.dll Adobe Photoshop CS5 CS5
SCCore.dll ScCore 2010/10/19-10:22:12 61.445301 61.445301
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 1.0.0.68
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113
Installed plug-ins:
3D Studio 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Accented Edges 12.0
ADM 3.11x01
Amiga Rulez NO VERSION
Angled Strokes 12.0
Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Box Blur NO VERSION
Camera Raw 6.6
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Dicom 12.0
Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Embed Watermark 4.0
Entropy 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Extrude 12.0.2
FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
GlassSphere NO VERSION
Glow NO VERSION
Glowing Edges 12.0
Google Earth 4 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
Highlight NO VERSION
IFF Format 12.0.2
Ink Outlines 12.0
JPEG 2000 2.0
Kurtosis 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lenscare... NO VERSION
Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mezzotint 12.0.2
Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mosaic Plane NO VERSION
Mosaic Tiles 12.0
Mr. Contrast NO VERSION
Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Photocopy 12.0
Photoshop 3D Engine 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Poster Edges 12.0
Radial Blur 12.0.2
Radial Blur NO VERSION
Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Range 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.0.4
Shear 12.0.2
Skewness 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Standard Deviation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Sumi-e 12.0
Summation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
U3D 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Underpainting 12.0
Vanishing Point 12.0
Variance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Volumetrics NO VERSION
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
Wavefront|OBJ 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
Flash
Mini Bridge
Accéder à CS Live
CS News and Resources
Flash
CS Review
Installed TWAIN devices: NONE
Message was edited by: florentd2 -
Vmwsci.dll causing applications to crash
I'm testing View Horizon 6.0 and have come up with a weird issue.
My VMs applications (Internet Explorer, Media Player, ....) keep crashing when I close them stating that the Application stopped working.
In Windows event viewer Application log and Event ID 1000 is raised, stating the application crashed trying to unload the module vmwsci.dll
Looking at the vmwsci.dll, it is from VMware . Description states that is VMware Horizon View Agent PCoIP Smart Cart Interception DLL.
The thing is that when I installed the agent, I didn't install the smart card portion of the agent, so why is the dll still installed?
Also, if I rename the dll. to vmwsci.dll.000, the VM works perfectly fine.
any Ideas?I am having the very same problem, except with View Agent 5.3.1 on Windows 8.1. Same event ID, same .dll, though in my case it only happens once I install the Smart Card option for the Agent. If I rename vmwsci.dll or uninstall the Agent, the desktop returns to normal.
Other symptoms: background image is removed (Themes service fails); all applications in Start menu are removed; network login fails, will cause file explorer to crash if attempting to access a network share location; most services fail (WMI, Windows Update, RDC, User Profile Service, BiTS, Computer Browser, IpSec, etc. etc.). Basically Event Viewer gets blown up with errors.
Anyone else come across this issue? -
Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
I just installed Audition and when I try to open it I receive an error message that it has stopped working and my options are to close the program or check online for a solution. I checked online and nothing came up. I checked my account and everything is up-to-date. I've uninstalled and reinstalled the app but it comes up with the same error code. Can someone please help me to figure this out?
When I view the problem details it says:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Audition CC.exe
Application Version: 7.1.0.119
Application Timestamp: 5421531b
Fault Module Name: ImageRenderer.dll
Fault Module Version: 7.1.0.119
Fault Module Timestamp: 54213727
Exception Code: c000001d
Exception Offset: 00000000001f5342
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cfa6
Additional Information 2: cfa6395cfc11b929d4cc83f7fcd45588
Additional Information 3: 4285
Additional Information 4: 42859895e7fdc411ae9c413f0642b513
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtINZ123....
Actually Adobe looked into this very thoroughly for me. I was in contact with Durin who passed all of the information I gave them over to their programming department. They then asked for additional information via Email, which is why it's not on this thread. After several back and forth messages they didn't know why it was happening. One thing that they did point out, which I wasn't aware of, is that Audition is one of few Adobe products that requires the SP1 pack for Windows 7. I had just installed 7 on a new system so I hadn't updated to SP1 yet. However, even after I upgraded to SP1 it didn't work. I would recommend checking to be sure you are up to date with Windows, which is why I mentioned this. Maybe it will help you. I know it helped others who had the same issue as we have. I knew that Adobe was working on an update to address so other issues and I was hoping they could figure it out with the update. I installed the update and after that I WAS able to run Audition 2014 after that. So make sure that you do run the update.
I was always able to get Audition CS6 to work without any issues so while Adobe was trying to figure out why it wasn't working for me I just used CS6. If you have the subscription then you can install CS6 via the Creative Center by going to the Apps and down to the Find New Apps section. Just make sure that you have the versions turned on. You will find that you can download and install CS6 from there.
Hope that helps.... -
RH8 causing other apps to crash?
Hello -
I have a colleague (working in another office, so I can't really see this problem first hand) who is trying to install RH8 on a Win7/32 machine (new install, not an upgrade). A member of her IT dept is performing the install.
After the installation of the app and patches is finished, RH seems to work more or less normally (she's new to RH, so her sense of "normal" is rather limited at this stage). The problem is that other applications lock up and crash (she mentioned MS Office apps in particular, but that could be because those are the ones she tends to use the most).
After un-installing RH, the other apps no longer crash.
I've recommended re-installing but skipping the "RoboHelp for Word" piece, but I can't think of anything else.
I'm just wondering if anyone else has seen a similar situation? I've found other threads that deal with RH crashing or the RH install failing, but I couldn't find any in which RH caused other apps to crash.
Thanks,
DaveHmm...I posted a reply via email, but it isn't showing up, so I'm pasting it in.
Hi, Rick -
Thanks for the suggestions. Like some of the other threads I've found, these seem to deal mainly with RH crashes rather than other apps. But your first link possibly has some overlap as the menu issue it describes also pops up in a thread I found:
"RoboHelp 8 crashes on Windows 7"
http://forums.adobe.com/message/2955493#2955493
This thread includes a scenario in which Outlook and other apps are failing. Additionally, some users were having RH crashes related to the menu bug. Some users found relief by uninstalling source control, others did not. Finally, An Adobe employee posted a fix that corrects issues related to Oleacc.dll which helped some users.
To be thorough, I'll mention that the problems are occurring on a laptop (another thread traced RH crashes to a BioMetric service running on their laptop). And my colleague has the FoxIt PDF utility installed (I don't think this should be the issue here, but perhaps worth a mention.)
I'm going to suggest that they try:
1a. Check the registry to ensure traces of the previous RH install are gone.
1b. Reinstall but omit source control and RH for Word (I think you can skip these during install? I'm no longer allowed to to perform my own installs, so I'm less familiar with the process than I once was.)
2. Ensure patches are installed (version should be 8.02.208)
3. If that doesn't work, try the Oleacc.dll fix.
4. If that doesn't work, try another Win7/32 machine (preferably non-laptop).
5. If all is well on the other machine, I guess it is time to start looking at which non-essential services might be causing a conflict.
Regards,
Dave -
Bug Report: DW CS5.5 Crashes Every Time On An Image Map
I am posting this in lieu of contacting Adobe support. I went to my account to send Adobe a bug report and was told I needed to contact support via phone. That's pretty crappy. As a licensed user who's owned it less than three months, there's no direct path to tell you guys that your software is broken?
Here's the deal: I am working on an HTML landing page with one image map attached to one image. Literally, every time I make a modification to the code near the image (tied to the image map) then click into the live preview window, Dreamweaver CS5.5 crashes like a 70-year old on a bar of soap on the floor of the shower. It crashes hard. My only relief is to save the file before clicking into the live preview window. That's my only workaround to the problem.
But I'm left amazed that I can crash it every single time over an image map, flicking from the code to the preview pane. You would think that at version 11.5, a minor thing like that wouldn't hemorrage the supposed creme de la creme of web design software.
Here's the code I'm editing that causes it to crash:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<?php
require_once("/var/www/html/c/index.php");
$recip_name = $subscriber['first_name'].' '.$subscriber['last_name'];
?>
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<link href="/c/print.css" type="text/css" rel="stylesheet" media="print">
<title>Membership Special - No Commitment</title>
</head>
<?php // Google Link Tracking Code ?>
<script type='text/javascript' src='/c/google-analytics-code.js'></script>
<?php // End Google Link Tracking Code ?>
<!-- Source File -->
<link rel="stylesheet" type="text/css" href="http://yui.yahooapis.com/2.9.0/build/reset/reset-min.css">
<style type="text/css">
body {font:normal 14px/1.25em Georgia, "Times New Roman", Times, serif;}
h1,h2,h3,h4,h5,h6 {font-weight:bold;color:#333333;}
h1 {font:normal 28px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
h2 {font:normal 24px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
h3 {font:normal 20px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
h4 {font:normal 16px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
h5 {font:normal 12px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
h6 {font:normal 8px/1.5em "Trebuchet MS", Arial, Helvetica, sans-serif;}
a, a:link, a:visited, a:active {color:#0055FF;}
a:hover {color: #002AFF;}
#wrapper {margin:0 auto;width:432px;}
#header, #footer {margin:20px auto;text-align:center;position:relative;}
#footer {margin:40px auto;}
#coupon {position:relative;}
#coupon, #coupon img {margin:0 auto;text-align:center;}
.personalization {position:absolute;width:100%;text-align:center;text-transform:uppercase;}
.printcoupon {text-transform:uppercase;}
</style>
<body>
<div id="wrapper">
<div id="header">
<h3 class="printcoupon"><a href="javascript:window.print();">Click here to print your coupon</a></h3>
</div>
<div id="coupon">
<img src="images/19415coupon-01.jpg" width="432" height="432" /> <!-- <div class="personalization" style="left:0;top:818px;"><h1><?php echo $recip_name; ?></h1></div> -->
<img src="images/19357coupon-02.jpg" width="550" height="602" usemap="#imagemap" class="dontprint"/>
</div>
<div id="footer">
<h3 class="printcoupon"><a href="javascript:window.print();">Click here to print your coupon</a></h3>
</div>
</div>
<map name="imagemap">
<area coords="29,69,521,197" shape="rect" href="javascript:window.print();">
<area coords="29,212,521,339" shape="rect" href="http://www.google.com" target="_blank" onClick="recordOutboundLink(this, 'Landing Page', 'http://www.google.com');return false;">
</map>
</body>
</html>Bug Report and Feature Request https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
-
Photoshop CS5.1 Crashes on open or save
I have only just today bought Photoshop CS5.1 and installed it on my Notebook. If I try to open an image Photoshop crashes. If I bring it in through explorer or Bridge then I can edit away merrily no problems, but once I try to save the file, Photoshop crashes.
I have read and tried every possible option on the internet to resolve this including......
Turning off Open GL inside Photoshop
Deleting, reinstalling and Updating to the latest disply driver - shown below
Resetting the preferences using the Ctrl Alt Shift keys on startup
Deleting the psp files
Running Windows 7 in classic mode
Nothing seems to matter. Can anyone help me
Below are my system specs taken from inside Photoshop
Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 8
Processor speed: 1596 MHz
Built-in memory: 3063 MB
Free memory: 1456 MB
Memory available to Photoshop: 1626 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 3840
Display: 1
Display Bounds:= top: 0, left: -1920, bottom: 1080, right: 0
Video Card Number: 1
Video Card: NVIDIA GeForce GT 230M
Driver Version: 8.17.12.8026
Driver Date: 20110803000000.000000-000
Video Card Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 230M
Video Card Memory: 1024 MB
Serial number: 91198342986350386433
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\
Temporary file path: C:\Users\PHILDA~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 451.5G, 288.0G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2010/12/13-23:37:10 64.449933 64.449933
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.5.0.1265
AdobeXMP.dll Adobe XMP Core 5.0 64.140949
AdobeXMPFiles.dll Adobe XMP Files 5.0 64.140949
AdobeXMPScript.dll Adobe XMP Script 5.0 64.140949
adobe_caps.dll Adobe CAPS 4,0,42,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
AFlame.dll AFlame 2011/01/10-23:33:35 64.444140 64.444140
AFlamingo.dll AFlamingo 2011/01/10-23:33:35 64.436825 64.436825
AGM.dll AGM 2010/12/13-23:37:10 64.449933 64.449933
ahclient.dll AdobeHelp Dynamic Link Library 1,6,0,20
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
amtservices.dll AMTServices 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
ARE.dll ARE 2010/12/13-23:37:10 64.449933 64.449933
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2011/01/10-23:33:35 64.436825 64.436825
AXEDOMCore.dll AXEDOMCore 2011/01/10-23:33:35 64.436825 64.436825
Bib.dll BIB 2010/12/13-23:37:10 64.449933 64.449933
BIBUtils.dll BIBUtils 2010/12/13-23:37:10 64.449933 64.449933
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/12/13-23:37:10 64.449933 64.449933
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2011/01/17-17:14:10 61.452840 61.452840
FileInfo.dll Adobe XMP FileInfo 5.0 64.140949
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1263
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5.1 CS5.1
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 2.5.0.232
PSArt.dll Adobe Photoshop CS5.1 CS5.1
PSViews.dll Adobe Photoshop CS5.1 CS5.1
SCCore.dll ScCore 2011/01/17-17:14:10 61.452840 61.452840
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113
Installed plug-ins:
Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Camera Raw 6.4.1
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Embed Watermark 4.0
Extrude 12.0.2
FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
IFF Format 12.0.2
Ink Outlines 12.0
JPEG 2000 2.0
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mezzotint 12.0.2
MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Photocopy 12.0
Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Poster Edges 12.0
Radial Blur 12.0.2
Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.1
Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Shear 12.0.2
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Sumi-e 12.0
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
Underpainting 12.0
Vanishing Point 12.0
Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Video Preview 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Access CS Live
CS Review
Installed TWAIN devices: NONEThanks guys for the posts - I have managed to find the event log and it doesn't even mention Nvidia, which means I may be heading off totally down the wrong path. See below......
Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90cf71
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc00000fd
Fault offset: 0x00052dde
Faulting process id: 0x1214
Faulting application start time: 0x01cc62c56ed31750
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c42918aa-ceb8-11e0-96fc-00271337ca66
Anyone know what any of that means? It seems ridiculous to me that you pay alot of money for a program that has a lot of users and something like this continually happens. And right from the start searching online has brought up a lot of people with a similar problem.
Thanks again for your help
Cheers
Phil -
CS5 InDesign crashing when opening files
I have an issue with opening files in CS5. I wok in a school and we produce a quarterly magazine which is designed with Adobe InDesign. When trying to produce the current edition of the magazine we found that some of the files could not be opened as they caused CS5 to crash (the last dialogue box before the crash says 'converting data'). The same files are able to be opened using InDesign CS3. I tried opening the files in CS3 and then exporting as an .inx file but CS3 crashes trying to do this.
All of this has been done on a clean out of the box installation of: Mac OS X 10.6.5 with InDesign 7.0.3.
The issue has been reproduced with 7.0.1. and 7.0.2 using 10.5.8 and it has been seen on a MacBook and an iMac.
I'm am kind of out ideas at the moment - I've tried the various different things like starting Mac OS X with safe boot, removing caches and so on. What perplexes me is that issue happens when I format a machine, install 10.6 or 10.5 from the disc (not extras, a straight minimal install) and then /only/ install CS5. The attempt to export using CS3 was also done on a clean machine prepared in the same fashion.
Any suggestions to solve the issue would be much appreciated as we are unable to access about three years of back issues.
Crash data for CS5 open crash:
Process: Adobe InDesign CS5 [709]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.3.535 (7030)
Code Type: X86 (Native)
Parent Process: launchd [139]
Date/Time: 2010-12-14 10:31:49.704 +0000
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 578445 sec
Crashes Since Last Report: 56
Per-App Interval Since Last Report: 3171 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID: 800E1513-3AAA-4004-9B1D-FF56707EBACA
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0xa0bc76f0 _XHNDL_trapback_instruction + 0
1 com.adobe.InDesign.Text 0x1e54fec7 GetPlugIn + 449559
2 ...adobe.InDesign.AppFramework 0x1a1424cf GetPlugIn + 54943
3 ...adobe.InDesign.AppFramework 0x1a142667 GetPlugIn + 55351
4 ....InDesign.Generic Page Item 0x1fef3b9b GetPlugIn + 582523
5 ...adobe.InDesign.AppFramework 0x1a1424cf GetPlugIn + 54943
6 ...adobe.InDesign.AppFramework 0x1a142d59 GetPlugIn + 57129
7 ...adobe.InDesign.AppFramework 0x1a142c4d GetPlugIn + 56861
8 ...InDesign.Document Framework 0x1c1e3af0 0x1c187000 + 379632
9 ...InDesign.Document Framework 0x1c1e9930 0x1c187000 + 403760
10 ...InDesign.Document Framework 0x1c19500c 0x1c187000 + 57356
11 ...InDesign.Document Framework 0x1c194f0f 0x1c187000 + 57103
12 ...e.InDesign.Document Actions 0x21d1d7c6 0x21d1b000 + 10182
13 PublicLib.dylib 0x01164482 Command::DoImmediate(short) + 34
14 com.adobe.InDesign.Utilities 0x1b3ebaa3 0x1b3ea000 + 6819
15 com.adobe.InDesign.Utilities 0x1b3ebccc 0x1b3ea000 + 7372
16 ...adobe.InDesign.AppFramework 0x1a12a788 0x1a110000 + 108424
17 PublicLib.dylib 0x011655db CmdUtils::ProcessCommand(ICommand*) + 59
18 ...e.InDesign.Document Actions 0x21d23519 GetPlugIn + 2185
19 com.adobe.InDesign.Open Place 0x201d117c GetPlugIn + 29244
20 com.adobe.InDesign.Open Place 0x201d2406 GetPlugIn + 33990
21 com.adobe.InDesign.Open Place 0x201c9845 0x201c8000 + 6213
22 com.adobe.InDesign.Open Place 0x201ca86b GetPlugIn + 2347
23 PublicLib.dylib 0x01164482 Command::DoImmediate(short) + 34
24 com.adobe.InDesign.Utilities 0x1b3ebaa3 0x1b3ea000 + 6819
25 com.adobe.InDesign.Utilities 0x1b3ebccc 0x1b3ea000 + 7372
26 ...adobe.InDesign.AppFramework 0x1a12a788 0x1a110000 + 108424
27 PublicLib.dylib 0x011655db CmdUtils::ProcessCommand(ICommand*) + 59
28 ...e.InDesign.Import Export UI 0x1ad2e9db GetPlugIn + 9243
29 PublicLib.dylib 0x01164482 Command::DoImmediate(short) + 34
30 com.adobe.InDesign.Utilities 0x1b3ebaa3 0x1b3ea000 + 6819
31 com.adobe.InDesign.Utilities 0x1b3ebccc 0x1b3ea000 + 7372
32 ...adobe.InDesign.AppFramework 0x1a12a788 0x1a110000 + 108424
33 PublicLib.dylib 0x011655db CmdUtils::ProcessCommand(ICommand*) + 59
34 ...e.InDesign.Document Actions 0x21d31158 GetPlugIn + 58568
35 ...InDesign.Document Framework 0x1c2c0f44 GetPlugIn + 525652
36 ...adobe.InDesign.AppFramework 0x1a1786d4 GetPlugIn + 276644
37 ...adobe.InDesign.AppFramework 0x1a17c37d GetPlugIn + 292173
38 ...adobe.InDesign.AppFramework 0x1a17dfd7 GetPlugIn + 299431
39 PublicLib.dylib 0x0128d662 CScriptProvider::HandleMethodOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 706
40 com.adobe.InDesign.Scripting 0x1f4c27b4 GetPlugIn + 176628
41 com.adobe.InDesign.Scripting 0x1f4c472e GetPlugIn + 184686
42 com.adobe.InDesign.Scripting 0x1f4c4fcf GetPlugIn + 186895
43 ...ign.Support for AppleScript 0x1f055fc7 GetPlugIn + 80967
44 ...ign.Support for AppleScript 0x1f056a65 GetPlugIn + 83685
45 ...ign.Support for AppleScript 0x1f057355 GetPlugIn + 85973
46 ...ign.Support for AppleScript 0x1f01fde2 0x1f01e000 + 7650
47 com.apple.AE 0x90303f58 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
48 com.apple.AE 0x90303e57 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
49 com.apple.AE 0x90303d61 aeProcessAppleEvent + 197
50 com.apple.HIToolbox 0x9580d323 AEProcessAppleEvent + 50
51 ...obe.InDesign.Application UI 0x1bc98071 GetPlugIn + 298177
52 ...obe.InDesign.Application UI 0x1bc955dc GetPlugIn + 287276
53 com.apple.HIToolbox 0x957d8f2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
54 com.apple.HIToolbox 0x957d81f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
55 com.apple.HIToolbox 0x957d8055 SendEventToEventTargetWithOptions + 58
56 com.apple.HIToolbox 0x9580cbb0 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
57 com.apple.HIToolbox 0x957d9380 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
58 com.apple.HIToolbox 0x957d81f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
59 com.apple.HIToolbox 0x957fa9bb SendEventToEventTarget + 52
60 ...adobe.InDesign.AppFramework 0x1a113125 0x1a110000 + 12581
61 ...adobe.InDesign.AppFramework 0x1a1385fa GetPlugIn + 14282
62 com.adobe.InDesign 0x000028ab main + 187
63 com.adobe.InDesign 0x000027c6 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91ac5982 kevent + 10
1 libSystem.B.dylib 0x91ac609c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x91ac5559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x91ac52fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x91ac4d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x91ac4bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x91a9f15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91accce5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x91afbac8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x98f23ecd TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x98f1f873 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 ...ple.CoreServices.CarbonCore 0x98f0385a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x91acc85d _pthread_start + 345
8 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x91a9f0fa mach_msg_trap + 10
1 libSystem.B.dylib 0x91a9f867 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x98fcbac8 TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x91acc85d _pthread_start + 345
4 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x91acd0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x91accd62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91ace9f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x98f3851e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x98f23ea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x98f1f873 MPWaitOnQueue + 250
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 ...ple.CoreServices.CarbonCore 0x98f0385a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x91acc85d _pthread_start + 345
10 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91a9f142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91acccfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x91b1546f pthread_cond_wait + 48
3 com.adobe.amt.services 0x19635126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x1962ddb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x1963518c C_AMTUISwitchSuppressUpdates + 16870
6 libSystem.B.dylib 0x91acc85d _pthread_start + 345
7 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x91a9f142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91acccfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x91b1546f pthread_cond_wait + 48
3 TINthread.dylib 0x211cb7a5 ThreadUtils::ThreadPool::Dispatcher() + 277
4 TINthread.dylib 0x211cb83f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
5 libSystem.B.dylib 0x91acc85d _pthread_start + 345
6 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x91acd0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x91accd62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91ace9f8 pthread_cond_wait$UNIX2003 + 73
3 ...adobe.InDesign.AppFramework 0x1a233fda GetPlugIn + 1044906
4 ...adobe.InDesign.AppFramework 0x1a22fe2f GetPlugIn + 1028095
5 ...adobe.InDesign.AppFramework 0x1a23012c GetPlugIn + 1028860
6 ...adobe.InDesign.AppFramework 0x1a233aa6 GetPlugIn + 1043574
7 boost_threads 0x01704fcd thread_proxy + 141
8 libSystem.B.dylib 0x91acc85d _pthread_start + 345
9 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x91acd0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x91accd62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91ace9f8 pthread_cond_wait$UNIX2003 + 73
3 ...adobe.InDesign.AppFramework 0x1a233fda GetPlugIn + 1044906
4 ...adobe.InDesign.AppFramework 0x1a22fe2f GetPlugIn + 1028095
5 ...adobe.InDesign.AppFramework 0x1a23012c GetPlugIn + 1028860
6 ...adobe.InDesign.AppFramework 0x1a233aa6 GetPlugIn + 1043574
7 boost_threads 0x01704fcd thread_proxy + 141
8 libSystem.B.dylib 0x91acc85d _pthread_start + 345
9 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x91acd0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x91af8ee5 nanosleep$UNIX2003 + 188
2 ...sign.Support for JavaScript 0x1efbbfab GetPlugIn + 344123
3 ...sign.Support for JavaScript 0x1ef9f9c3 GetPlugIn + 227923
4 ...sign.Support for JavaScript 0x1efbc0b8 GetPlugIn + 344392
5 libSystem.B.dylib 0x91acc85d _pthread_start + 345
6 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91adc5fe recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x91afc3c7 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x259b46cf Invoke + 54887
3 ServiceManager-Launcher.dylib 0x259b376e Invoke + 50950
4 ServiceManager-Launcher.dylib 0x259b261f Invoke + 46519
5 ServiceManager-Launcher.dylib 0x259b2671 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x259b26fb Invoke + 46739
7 ServiceManager-Launcher.dylib 0x259acafe Invoke + 23190
8 ServiceManager-Launcher.dylib 0x259acce7 Invoke + 23679
9 ServiceManager-Launcher.dylib 0x259ad8c7 Invoke + 26719
10 ServiceManager-Launcher.dylib 0x259ad9c5 Invoke + 26973
11 ServiceManager-Launcher.dylib 0x259b0db0 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x259b1059 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x259b1687 Invoke + 42527
14 ServiceManager-Launcher.dylib 0x259b1884 Invoke + 43036
15 ServiceManager-Launcher.dylib 0x259a3826 Login + 1654
16 ServiceManager-Launcher.dylib 0x259a4c71 Login + 6849
17 ServiceManager-Launcher.dylib 0x259b1df3 Invoke + 44427
18 ServiceManager-Launcher.dylib 0x259b4341 Invoke + 53977
19 libSystem.B.dylib 0x91acc85d _pthread_start + 345
20 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x91a9f20e mach_wait_until + 10
1 libSystem.B.dylib 0x91b26819 nanosleep + 345
2 PMRuntime.dylib 0x0001660c IDThreading::Sleep(unsigned long) + 60
3 ...obe.InDesign.Application UI 0x1bc115f1 0x1bc00000 + 71153
4 ...obe.InDesign.Application UI 0x1bc14de6 0x1bc00000 + 85478
5 boost_threads 0x01704fcd thread_proxy + 141
6 libSystem.B.dylib 0x91acc85d _pthread_start + 345
7 libSystem.B.dylib 0x91acc6e2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x1e5406eb ecx: 0x00000000 edx: 0x00000000
edi: 0x00000001 esi: 0x2d17ae68 ebp: 0xbfffc368 esp: 0xbfffc150
ss: 0x0000001f efl: 0x00010246 eip: 0xa0bc76f0 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000001
Binary Images:
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0x211ca000 - 0x211cdfff +TINthread.dylib ??? (???) /Library/Application Support/Adobe/SING/Mark II/TINthread.dylib
0x211d4000 - 0x2149afd3 +com.adobe.TIN TIN 2.0.17 (2.0.17) /Library/Application Support/Adobe/SING/Mark II/TIN.bundle/Contents/MacOS/TIN
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0x21d0e000 - 0x21d14fff +com.adobe.InDesign.Document UI 7.0.0.355 (???) <6E172D7E-63B0-4372-E6DC-813199369E21> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Required/Document UI.InDesignPlugin/Document UI
0x21d1b000 - 0x21d39ffe +com.adobe.InDesign.Document Actions 7.0.0.355 (???) <C17E4523-A86F-CE6B-BECD-FD614F9D9C5C> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Required/Document Actions.InDesignPlugin/Document Actions
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0x22ba4000 - 0x22bb2ff8 +com.adobe.InDesign.Story Panel 7.0.3.535 (???) <F8D3C6D7-235D-6ADF-132E-28DAF.. in which case I could run a cursory check. At the very least I will be able tell whether the file is physically damaged (missing parts of the file), or if it's internally damaged (a bad code in an otherwise good file).
Are you free to post the file somewhere? [Unfortunately, Adobe doesn't allow InDesign files to be shared through this forum ] -
Adobe Media Encoder CS5.5 crashing/rebooting?
Hello all,
I've been using CS4 for about two years now, and I've never had a problem with its Media Encoder crashing. On Friday, I got a new PC, and I successfully ran CS4's encoder for two days with no problem. However, last night I decided to upgrade to CS5.5, and I had my computer completely crash to a reboot three times while rendering videos in Adobe Media Encoder CS5.5. It would reboot, then be unable to restart due to it not being able to find a boot device. I would have to completely and manually restart the computer's power to get the hard drive to be recognized again.
I haven't had any problems with my new PC crashing any other time at all. The only time it does this is while encoding with AME CS5.5. I thought it might be a heat or power issue, so I've been running various stress tests, but I cannot get my computer to overheat or draw too much power.
Here's my setup:
Motherboard: ASUS LGA 1155 SATA 6Gbps USB 3.0 Supported Intel Z68 ATX DDR3 2400 Motherboards P8Z68-V PRO
Processor: Intel Core i7-2600K Processor 3.4GHz 8 MB Cache Socket LGA1155
RAM: Corsair Memory Vengeance 16 Quad Channel Kit DDR3 1600 MHz (PC3 12800) 240-Pin DDR3 SDRAM CMZ16GX3M4A1600C9
SDD: Kingston 240 GB HyperX Upgrade Kit Series SATA 3.0 Gb-s 2.5-Inch Solid State Drive, SH100S3B/240G
HDD: Hitachi Deskstar 3.5-Inch 2 TB 7200RPM SATA III 6 Gbps 64 MB Cache Internal Hard Drive 0F12115
Video card: EVGA GeForce GTX 580 Superclocked 1536 MB GDDR5 PCI Express 2.0 2DVI/Mini-HDMI SLI Ready Limited Lifetime Warranty Graphics Card, 015-P3-1582-AR
Optical drive: Samsung 12x BD-ROM/16x DVD Writer Drive - Retail SH-B123L/RSBP (Black)
Power Supply: Corsair Enthusiast Series 850-Watt 80 Plus Bronze Certified Power Supply Compatible with Intel Core i3, i5, i7 and AMD platforms - CMPSU-850TXV2
OS: Windows 7 Ultimate SP1 64bit
I'm mainly curious if this issue has been reported before? All of my software is installed on my SDD, but I render to the HDD. Also, I've taken the following steps to remedy the problem, and I'm currently running tests to see if it crashes:
1. Moved Media Cache to the HDD instead of the SDD
2. Upgraded to AME CS5.5.1
If my tests cause this type of crash again, I'll probably try to disable the GPU from helping out the processing, but I'd really like to leave it enabled.
Thanks,
ZackIs this happening with all files? Just QuickTime files? Just QuickTime files using a certain codec?
I'm taking a shot in the dark, but any time that someeone mentions hangs and QuickTime, I suspect the problems described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html
Maybe you are looking for
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