Images coming up as question marks when scanned?

Since I've upgraded to Yosemite, my images can't be scanned. The printer/scanner/copier shows up fine and connects to the computer fine, my problem is that -- once scanned -- the image shows up in the "Image Garden" as a grey field with a question mark in the center. It can't be opened, can't be saved, and can't be transfered to another application to view it. I've messed around with the scanner settings, trying to save photos as different formats (PDF/JPG/PNG/TIFF/RTF/etc) but to no avail. I had luck saving one image as a PDF but then cannot open it to use it for anything outside of the "Image Garden" viewing. All other applications say the images cannot be uploaded because they are not in a recognized format, even though the name is followed with something like .pdf. What am I missing here, and how do I fix it? I can't seem to find anything on the help site advising what to do. Thanks so much.

Dear katiegrant,
You can contact Canon support. They will have a solution to your issue:
http://www.canon.com/support/
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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