Images from KM are not getting displayed in EP

Hi All,
I am using EP7.0 SP11.When I run the portal, the images are not getting displayed. When I right click on the * mark and click on Show picture, then also its not appearing.
Location of the Images that I received from EP is mentioned below.
http://hostname:port no./irj/go/km/docs/documents/HP_Images/Image_123.jpg
Images are available in the location in the below mentioned path as .jpg files:-
http://hostname:port no./irj/go/km/documents/HP_Images/Image_123.jpg
Difference in both is a DOCS folder missing in between........
Is this is the reason for the image not getting displayed?
Anything more has to be done in KM part to display these images?
May I know how to solve this issue??
Regards,
Athulya

Hi,
the right path look like this: /irj/go/km/docs/<path_to_document>.
You may have to check you URL generator service settings. Here:
Configuration - Content Management - Global Services - URL Generator Service(advanced section)
and then have a look for example for the following values "Content Access Path:" and "Viewer:" normally they both have same value "/irj/go/km/docs".
Hope that will help.
best regards,
--epexpert

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