Images not printing correctly when report is exported

I work as part of a company that uses Crystal Reports to allow our clients to be able to print reports from our software. We are currently using Crystal Reports 10.
We have a report set up with 4 images on the page that are loaded from a database. The images are set up to be a set size on the report and not to autosize. They are stored as jpg files.
The actual images are larger than their counterparts on the form. In the particular case that this issue was seen one of the images was 1600 x 1200.
The problem is that when the report is displayed in the print priview screen and printed to a printer it appears fine, however, if the report is exported, the report seems to get cropped instead of shrunk, so the report only ends up displaying the top left corner of each image rather than the whole image. I have seen this for both a PDF and and a Word Document export.
Is this a know issue? How can this be fixed?
The ability to export the reports rather than print them is an important feature of our product and is regularly used by our clients.
Any assistance that you may be able to provide on this issue would be greatly appreciated.
Also do any of the Crystal Reports developers visit these forums to assist with the issue, or is it mainly a community only forum? Just wondering.

This is being seen when running the report from within our application. The report itself has been created and designed from within CR Designer v10. The actual report that the images are on is a on a subreport. The reason for this is that the main report needs to show a different number of images, either 1, 2, 4 or 6, depending on how many images are linked to the data in the database.
We are using the CR SDK designed for use with Borland Delphi 7.

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