Images saved in Photoshop CS6 as PNG or jpeg won't open on Windows computers

I recently saved an image on Photoshop CS6 as a PNG file so I could send it as an attachment to a client (who uses a Windows computer). They told me the file wouldn't open and instead showed as an "Unknown File".
I tried opening the file on my Windows computer, as well as a JPEG version to test out, but both came up as "Unknown Files".
The only way I could transfer the files I saved in Photoshop was to export them as PNG through the 'Preview' application.
Is there a reason why these normal formats won't open properly?

Similar Messages

  • InDesign CS5 will not import Alpha Channels from images saved in Photoshop CS6

    Just searched through the forums to find this thread in the (now-Read Only) Photoshop CS6 Beta forum:
    http://forums.adobe.com/message/4310886
    Which is exactly the same issue I'm having. I just cropped about a 1000 images with alphas originally created in PS5 and resaved using PS6.
    My client still uses CS5 and the images won't recognize the alpha channels in inDesign5.
    I see in this thread that it said a fix for older versions of inDesign was being worked on, this was back in April.
    Any news on these fixes? (before I open PS5 and resave all these files)

    Hi Peter,
    The images in question all use alpha channels to mask out the image backgrounds (usually white) in InDesign layouts.
    I opened the images in PS6 to crop out excess background (to get file size down) and saved the new files.
    When I go to import the images one by one into InDesign 5 (via Cmd-D, Import options ticked) the Alpha Channel pull down menu is greyed out and I'm unable to select the Alpha Channel.
    If I open the image in PS5 and resave, I'm then able to access the Alpha channels in ID5... but that's a lot of images to go back through to fix.
    I also tried opening the layout in ID6 (where the alpha channels do work) and saving down to the idml format. When opening up in ID5 the alpha channel is no longer recognized and the background of the image that was masked out is now visible.
    Cheers,
    Alan

  • Photoshop Project PSD Saves as JPEG & Won't Open

    Hi All,
    I have a project with a number of Layers in it, Photos, Graphics, Transparency Background, Lettering in Curves, etc.  I saved the project as usual yesterday and when I went to open it today, it would not open.  I created on a Win7 machine and later opened on a Mac which I do on a daily basic.  I am using Photoshop CC.  I can not recall the exact error, but it was getting an error mentioning a problem with Jpeg.  I confirmed that my file was in fact now a Jpeg file.  Research indicated that if I opened the file with the Apple Viewer and do a Save As PSD, the file would then be able to open by Photoshop and infact that did work.  However, all my layers, history, etc. are all gone and the file is now flattened which will not work for me.  I would like to know what caused this so I can avoid it next time as this has cost me a great deal of time now.
    I thought as a last ditch effort, I would check my master files on my Win7 machine and they are Flattened Jpeg, no history or layers, etc.  Something happened at save time.
    Any help would be greatly appreciated.
    Thanks

    Noel,
    No, All I can figure is that I had taken a Jpeg file and used it as a starting point for my background as I was working through some issues.  I already had several Layers built up and was swapping out my background.  I know for fact that my layers and Workpaths were all in place when I did my final save and closed out for the day.  I was working with a PSD file previously, but I am suspecting that when I did my save, Photoshop CC chose to default the Background Jpeg and saved the file as Jpeg all without prompting me with any warnings or queries.  I rebuilt everything from scratch today to get the project done, but I saved the old files so I can figure out what happened so I can report a bug if possible.  I definitely do not want this to happen to me again.  I know it had nothing to do with moving the files to Mac.  The problem happened on my Win7 machine with Photoshop CC.
    Thank You,
    Senior

  • I am getting errors upon use of JPG images, saved from Photoshop, in Encore.

    How do I use Photoshop JPG images in Encore without errors?
    When using camera jpg images, saved by Photoshop (either save, or image manipulation like autocolor then save, no other Photoshop options were tested), Encore will either :
    1) generate an image import error: "The software that's used to decode the media is not available on this system.  Installing the correct decoders for the files you are working with may help to correct the problem." and be unable to import the image,
    2) Image import stops before completion (Encore stops responding and must be Closed by Windows Task Manager), or
    3) with a number of images imported, upon attempts to create a Slideshow, Slideshow creation will stop while in progress, and Encore does not respond (Encore must be Closed by Windows Task Manager).
    Import and Slideshow creation using untouched camera images is nominal and uneventful.
    Import and Slideshow creation using PhotoShop(64bit) GIF (copy) images is nominal and uneventful.

    The common cause of this issue is still image files where the pixel size is too large. This warranted its own help page, which is now a dead link.
    http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
    But I assume the pixel size is the same whether you are processing them in Photoshop or not. but the main point is that the underlying problem is not about decoders. Encore encounters a problems dealing with the file and throws the only error it (apparently) has. So you are looking for anything like that: pixel size, changes between rgb and cmyk, extra metadata in files. Maybe even filename oddities (length, special characters).
    I would look in part at what versions you are using and compatibility settings.
    I would save them as png or psd.

  • I own a Canon 6D and just bought Photoshop CS6 and I am not able to open my raw images into Photoshop CS6. What do I do to fix this?

    I own a Canon 6D and just bought Photoshop CS6 and I am not able to open my raw images into Photoshop CS6. I downloaded the camera raw and dng converter for it, but realized in the process that the one I downloaded does not work with my Mac version, 10.9.5.

    Camera Raw plug-in | Supported cameras
    Camera Raw-compatible Adobe applications
    Mylenium

  • Can I create a RAW image Sequence in Photoshop CS6?

    Hello Photoshop Gurus,
    I'm posting this because I've tried searching for an answer but I've only found one and it doesn't work for me.  I'm trying to create a RAW image sequence in Photoshop CS6 on a mac.  the box is greyed out.  The only answer I've found is to disable jpeg support in preferences but that didn't work.
    Just trying to create a timelapse from an image sequence without having to spend $20/month renting After Effects!
    Thanks!

    Do you have the Extended version of photoshop cs6?
    (not sure if you need the extended version or not)
    more info:
    Photoshop Help | Importing video files and image sequences
    It might be that you need to convert the images to another file format such as tif.

  • Why are my video edits not being saved on Photoshop CS6?

    Why are my video edits not being saved on Photoshop CS6?
    I made a TON of edits in a video group, then duplicated that group into another file... and all my edits are gone.
    I spent hours working on this, so please let me know what the hell happened and how I can make sure it never happens again...
    also--why would CS6 come with such a devastating feature?!?! Who came up with this???

    Welcome to the forum.
    I did not see any reference to Save, Save_As, or Save_As_a_Copy. Did you use one of those?
    Good luck,
    Hunt

  • Images saved in Photoshop appear with distortion horizontally across - like a faint line

    Images saved in Photoshop appear with distortion horizontally across - like a faint line.
    It happens in all formates I try such as JPEG, TIFF, PDF and PSD files.
    It looks like broken pixel lines across and if it runs through a word or logo can break it up.
    Please help???

    I know you cant see probably from the photo below as I had to try to block out the faces, but the person on the far right, under her eyes you can see almost a double eye and then if you follw that line across the 2nd person from left look like funny chin.
    This distortion happens horizontally.
    Also see the letter number below. That break line runs across the entire page but is obviously more noticable in different areas of the image.

  • Shared menu missing when saving from Photoshop CS6

    I'm using Yosemite on an iMac and I am currently connected to two servers. I can open and save files from just about every application except Photoshop CS6. For example, I click File > Open and the shared menu isn't there with the servers listed underneath. Also, if I try to Save As, that dialog box is missing the shared menu with the servers listed as well. I've been working around it by opening files from Finder, or by opening recent folders from those servers, but if the server I need to save to isn't recent, it becomes a problem. I'm a graphic designer and I work with Photoshop a lot, so I really need this to work. Is there a preference I'm not seeing that will put the shared menu back on the Open and Save As dialog boxes?

    I take that back. I just downloaded the update 10.10.1 and the shared menu is back. Thank you! That makes my life so much easier!

  • To install Photoshop CS6, I have already downloaded the 2 files for Windows.  How can I activate the product?

    To install Photoshop CS6, I have already downloaded the 2 files for Windows.  How can I activate the product?

    I am having the same problem. I did download the two files and started the .exe file. The .exe file appears to run downloading files. When the bar is full the window dissapears without any options. Both files are in the same folder. any thoughts?

  • Raw files saved to jpeg via bridge but now some jpegs won't open in CS5

    I saved Raw files to jpeg via bridge but now some of the jpegs won't open in CS5, they only open in bridge?  How do I get them to open up in photoshop instead?

    I'm not quite sure of your workflow, but here's a couple of things to try:
    1. Make sure the folder to be batch processed contains only JPEGs.
    2. In Bridge, go to Camera Raw Preferences (not Bridge Preferences) and change JPEG and TIFF Handling to Disable JPEG support. This should ensure that all JPEGs open directly in Photoshop.

  • Hi All, I have just applied an update to Photoshop CC and now the product won't open. I get an error

    Hi All, I have just applied an update to Photoshop CC and now the product won't open. I get an error message 'Photoshop.exe - Entry Point Not Found'... any suggestions?

    It won't open at all...  that's the problem. When I try to execute the program, I get the 'Photoshop.exe - Entry Point Not Found' error message.

  • File saved in Photoshop CS6 "incompatible" when opened on same computer?!

    For the first time yesterday I saved 3 PSD files, (about 760Mb each, large flat 16bit background-only PSD's)  and then have them refuse to open in the same version of Photoshop CS6, Windows 8/64, that they were just made in, an hour later. I just see the dialog warning that they are 'incompatible with this program' ?!
    I don't understand how a file can be saved incompatibly with the program that saves it. Is this a bug?  First time I've seen it, if so & do not use any other versions of Photoshop or any other machines for that matter. Am very confused why this happens.
    Have reset compatibility mode to 'Always'  (though I don't see why I should have to do this)  and am hoping it doesnt go and happen on some critical save of another file.  My hard drive Raid array is working fine, and I have never had a problem with storage, so its not a random hard drive error, as it happened 3 times in a row.
    Saving the same file just now as a TIFF (it has no layers) gave no problem. Guess I'll avoid PSDs without layers for now.

    narikin wrote:
    My hard drive Raid array is working fine, and I have never had a problem with storage, so its not a random hard drive error, as it happened 3 times in a row.
    Just to be absolutely sure, it's always a good idea to take a look in your Windows Event Log to see whether any new events have appeared.
    -Noel

  • Can't find Image Generator in Photoshop CS6

    I'm working on exporting images from a website mockup, and I found a video on Lynda.com about using an Image Generator feature that's supposed to make this process easier. The video was for Photoshop CS6 which is what I have (version 13.1.2) and it said it's supposed to be under the File menu, but my version of Photoshop doesn't seem to have that option under the file menu, just the usual Save for Web option. There is something called Image Processor in the Scripts sub-menu, is that the same thing? Or am I missing something?

    Thanks. CS6 was in the course title, but after your response, I see both CS6 and CC listed in the "software used" section. The video for the chapter that covered Generator did not mention it was only available in CC. I left feedback for them to correct it, so thanks for clearing this up for me.

  • Can't find preview window in image size in photoshop cs6

    Hey guys , i have photoshop cs6 , when i go to image size i can only see image size dialog box of pixel dimensions and document size , but i can't see the photo "preview window" , how can i show it??

    i dont have the box up! i have this one
    as u see i dont have the left photo window..

Maybe you are looking for

  • My macbook pro freezes every few seconds

    Hi everyone! About a week ago my MBP started freezing every few seconds showing the well known spinning beach balls every time, even when running no apps, I've sepnt plenty of time looking for a solution, I've read this problem might be due to a phys

  • How do i merge two pdf files into one

    How do i merge 2 pdf files into one.

  • Calendar colours are different in iPhone than what's on my iCal

    Why is it that the colours that I assign in iCal on my computer is different than the colours I see for the same events on the Calendar in the iPhone? Say, for example, I set an event for MISC for a whole day for today, and make it Red in my iCal - w

  • HP DV5 1110EM DTS sound to av receiver NO GO HELP PLEASE

    Hi I have a Pavilion dv5 1110em it has hdmi and is capable of 7.1 sound from the hdmi port. I'm playing MKV files via laptop hooked up to my lcd, the laptop is connected to my sony strdg 800 receiver via hdmi. My problem is i cannot get normal 5.1 dt

  • Try to copy data from broken drive

    I have external drive which had time machine backup, but the surface is broken (will never get another WD drive), what would be the best way to try and copy as much data as i can? if i use Finder it's just gets stuck, but i want to leave it overnight