Images won't open in Elements. Can't even create a new image.

I am trying to open .jpg images in Elements 12 running on Windows 8. File, Open, (select image from thumbnails provided in directory) Nothing happens. The image doesn't appear on screen. If I try to create a new image (File, New), nothing happens either. Please can anyone help? Thanks.

Hi there!
This behavior does sound really strange. Could you provide any screenshots of your workflow?
The first step I'd suggest you to try is to reset your Photoshop Elements preferences and see if it helps. http://helpx.adobe.com/photoshop-elements/using/undo-redo-cancel-actions.html#restore_defa ult_preferences
Thanks,
Amy

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Images won't open in Elements. Can't even create a new image.

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